www.airmiles.ca
Open in
urlscan Pro
23.54.182.161
Public Scan
Submitted URL: https://t.prod1.programnews.airmiles.ca/r/?id=h8569015c,77f846e,54e32b
Effective URL: https://www.airmiles.ca/en/terms-and-conditions.html
Submission: On November 14 via manual from CA — Scanned from CA
Effective URL: https://www.airmiles.ca/en/terms-and-conditions.html
Submission: On November 14 via manual from CA — Scanned from CA
Form analysis 1 forms found in the DOM
<form role="search">
<div class="AMSearchOverlay" data-testid="search-overlay-test-desktop">
<div class="AMSearchOverlay__inputContainer">
<div class="AMSearchOverlay__fieldset"><input type="text" class="AMSearchOverlay__inputContainerText" placeholder="Search airmiles.ca" data-track-click="form-field-change" data-track-id="search" aria-label="Search" data-testid="text-search"
value=""><button class="AMSearchOverlay__inputContainerButton" data-track-click="AM-search" data-track-id="search" aria-label="Submit search" data-testid="request-search" type="submit"><span class="sc-bcXHqe hXjxpR undefined am-icon"
data-testid="close-icon" aria-hidden="true"></span></button></div>
</div>
</div>
</form>Text Content
Skip Navigation
For information regarding Sobeys and its banners participation in the AIR MILES
Reward Program, please visit the Sobeys FAQ page.
airmiles.caairmilesshops.ca
FrançaisSign inJoin now
* OffersShow submenu options for Offers
HOW TO GET MILES
* Featured Offers
* All Offers
* Saved Offers
* Partners
* Credit cards
* airmilesshops.ca
* Card Linked Offers
See all offers
USEFUL INFORMATION
* Set your balance preference
* Getting Miles assistance & FAQs
* Credit Cards
* RewardsShow submenu options for Rewards
CASH REWARDS
* In-store Partners
* eVouchers
All Rewards
DREAM REWARDS
* Merchandise
* Events & attractions
* Travel
COLLECTOR BENEFITS
* Donate Dream Miles
* Gold & Onyx® benefits
* Personal Shopper
* TravelShow submenu options for Travel
TRAVEL PRODUCTS
* Flights
* Hotels
* Car rentals
* Vacation packages
* Cruises
* US Parks
* Travel insurance
All Travel
MORE TRAVEL OPTIONS
* Travel bookings
* Travel promotions
* Travel Information
* Get Miles on travel
* AIR MILES® Flights
* HelpShow submenu options for Help
SELF-SERVE TOOLS AND HELPFUL TOPICS
* Order Card
* Missing Miles
* Recent transactions
* Update profile
* Transfer Miles
* Buy Miles
* What's New
* About the AIR MILES Reward Program
All help topics
USEFUL INFORMATION
* FAQs
* Security Centre
*
Search
TERMS AND CONDITIONS
1. Home
2. Terms and Conditions
Terms and Conditions
AIR MILES TERMS AND CONDITIONS
AIR MILES Terms and Conditions
AIR MILES Terms and Conditions
* AIR MILES® REWARD PROGRAM
* AIRMILES.CA
* THE AIR MILES APP
Valid as of November, 2022. Program details and information are also available
at www.airmiles.ca or by calling 1-888-AIR-MILES. In Toronto, call: (416)
226-5171.
The AIR MILES® Reward Program ("Program") is operated by LoyaltyOne, Co.
("LoyaltyOne", "us", "our", or "we"). When you enroll in the Program as a
Collector of AIR MILES Reward Miles (“Miles”), we licence you to collect Miles
by dealing with participating Partner retailers and service providers authorized
to issue Miles from time to time (“Partners”) and to use the Miles that you have
collected for travel, merchandise, gift certificates and other rewards
("Rewards") provided by participating travel providers, manufacturers, retailers
and service providers ("Suppliers") that we make available from time to time.
Enrollment, membership and all related benefits of the Program are offered at
our discretion. By enrolling in the Program or collecting Miles, you agree that
you have read and understand these Terms and Conditions and are bound by all of
them, as changed from time to time, and you consent to our collection and use of
your personal information in accordance with our Privacy Commitment (see below).
COMMITTED TO YOUR PRIVACY
We are committed to protecting your privacy. We collect and use your personal
information: (i) to administer the Program, including the management of your
Collector Number, to accurately record and update Miles balances; (ii) to
process Collectors’ orders, including the issuance of Rewards and Certificates;
(iii) to invoice Collector and Partner Accounts, as appropriate; to communicate
information and offers to Collectors, Partners and Suppliers; (v) to understand
and analyze Collectors’ responses, needs and preferences; (vi) to develop,
enhance, market and/or provide products and services to meet those needs; and
(vii) to enable Collectors to participate in promotions and contests. View
our Privacy Commitment for complete details. If our business is transferred to a
new owner, we will give affected Collectors notice before personal information
is transferred or becomes subject to a different privacy policy.
PARTICIPATION IN THE PROGRAM
To enroll in the Program, you must provide us with both a valid mailing address
in Canada and a valid email address and you must be at least 16 years of age. If
we accept your application for enrollment, we will enroll you in the Program as
a collector of AIR MILES Reward Miles (“Collector”), assign you a unique
Collector Number and send you an AIR MILES Collector Card ("AIR MILES Card")
embossed with your Collector Number.
You may request additional AIR MILES Cards for other members of your household
("Additional Collectors") for which we may impose a fee in our discretion. You
may collect Miles under one Collector Number only. All Miles collected by
Additional Collectors for whom you have requested Additional Cards will be
recorded under your Collector Number.
You may allocate the Miles that you collect to the separate accounts (“Collector
Accounts”) under your Collector Number that we may establish from time to time.
In case of divorce or relationship breakdown, death, emigration from Canada,
duplication error, or with our authorization, you may with our prior consent and
upon proper proof and payment of such fees as we may in our discretion impose
from time to time, merge your Collector Number with the Collector Number of a
family member or member of your household.
The Program, including all Miles, AIR MILES Cards, every certificate or other
document which can be exchanged for a Reward ("Certificate") and all rights
relating to them, are and will remain our property. You are responsible for all
taxes payable as a result of your participation in the Program, including
collecting and using Miles and obtaining Rewards. You may not transfer, sell,
exchange, give, charge or otherwise dispose of any Mile except in accordance
with such conditions as we may prescribe from time to time and upon payment of
such fees as we may impose in our discretion from time to time.
You must identify yourself as a Collector and present your AIR MILES Card or
provide your Collector Number when dealing with Partners. While similar programs
may be offered in other countries, the Program entitles you to collect Miles
only from Partners in Canada. We will credit your Collector Accounts only with
Miles you collect when dealing with authorized Partners in good standing with
us, and only after the Partner notifies us to do so. We are not responsible if a
Partner delays or fails to notify us or for any other delay in recording Miles
in your Collector Accounts. Some Partner locations may not participate in the
Program. We may refuse to record or honour Miles in your Collector Accounts, or
if already recorded, we may cancel them, if we cannot confirm that they were
properly issued or obtained. We may also cancel recorded Miles if the issuing
Partner does not pay amounts owing to us or tells us to cancel the Miles (for
example, because you returned or didn't pay for products or services for which
the Miles were issued). Partners will determine the conditions under which they
will issue Miles and may change those conditions at any time and without notice.
Neither we nor any Partner is responsible for any offer of Miles which is no
longer in effect. Any dispute must be settled between you and the Partner. If
you believe that the number of Miles in your Accounts is in error, you must tell
us within 60 days of the date of the transaction for which the Miles should have
been issued or else the number of Miles in your Collector Accounts will be
deemed to be correct, except for excess Miles improperly recorded in it. We may
require you to submit documentation to support your claim.
Correct sign-in credentials (collector number & PIN or email address and
password[FW1] ) are required in order to access your Collector Accounts and to
use your Miles on airmiles.ca, the AIR MILES mobile app or when contacting our
Customer Care Centre. Anyone who knows your sign-in credentials will have full
access to your Collector Accounts, and may change the address associated with
your Collector Number and use Miles recorded in your Collector Accounts. You are
responsible for maintaining the secrecy of your sign-in credentials (PIN or
password) for all activities that occur using your PIN or password and for
notifying us of any unauthorized use of your PIN or password. We are not
responsible or liable in any way for any loss arising from your failure to
comply with these provisions. Notify us immediately if your AIR MILES Card is
lost or stolen. We may from time to time allow you to allocate the Miles that
you collect to separate balances within your Collector Accounts and restrict the
Rewards available upon the use of Miles from any particular balance.
If no Miles are posted to any of your Collector Accounts or used from any of
your Collector Accounts for a period of 24 consecutive months, we may cancel the
Miles recorded in all of your Collector Accounts without notice or compensation
to you.
USE OF MILES
Miles have no cash, monetary or other value and cannot be converted into any
currency. Miles are not actual miles. They count towards travel services,
merchandise, Certificates and other Rewards that we make available from time to
time.
You may use our Internet website, our AIR MILES Customer Care Centre and our
Interactive Voice Response System ("IVR") to use Miles for the Rewards that we
make available from time to time through these channels.
We may restrict the Rewards available upon the use of Miles from any particular
Collector Account.
You may use Miles in accordance with such conditions and upon payment of such
fees as we may prescribe from time to time. The number of Miles recorded in your
Collector Accounts and the number of Miles required to obtain any particular
Reward are subject to verification by our Customer Care Centre. Once
merchandise, gift certificates or gift cards have been booked or ordered on
airmiles.ca, no changes, cancellations, exchanges or refunds whatsoever are
permitted. All Rewards are offered subject to availability and restrictions
imposed by Suppliers. We assume no responsibility for any loss, damage, defect,
injury, death or expense relating to any Reward, or for your Rewards not turning
out as you expected for whatever reason.
You may use Miles to pay for purchases from participating Partners and Suppliers
in accordance with such conditions and upon payment of such fees as we may
prescribe from time to time. Visit airmiles.ca for a complete listing of
participating Partners and Suppliers where this Reward is offered and full
details as to how to use Miles to obtain this Reward.
From time to time, you may obtain specially designated Rewards by using Miles or
by using a combination of Miles and money. We will designate the Rewards to
which this feature applies and determine the number of Miles and amount of money
required to obtain any particular Reward in our sole discretion.
All references to money in these Terms and Conditions are in Canadian dollars,
unless otherwise indicated, and we accept payment of money in Canadian dollars
only by way of valid credit card. You are responsible for all taxes applicable
to any amounts payable to us. We will determine the applicable taxes on the
basis of the province in which you reside, as shown in our records at time of
payment.
ADDITIONAL PROVISIONS RELATING TO TRAVEL REWARDS
The number of Miles required for flight Rewards may vary due to routing and
carrier availability, time and date of travel and use of multiple carriers.
Suppliers may limit length of stay and impose requirements to complete travel
within a specified time after booking. Changes to travel arrangements made after
booking are subject to applicable fees imposed by Suppliers and us and any
applicable increase in the number of Miles required for the changed travel
arrangements. Tickets must be used within one year of original booking and no
Miles will be refunded in consequence of a change to travel arrangements once
made. You are responsible for and must pay all administration charges, taxes and
fees (such as sales, departure and transportation taxes and fees, airport
improvement fees and other fees), airline fuel and other surcharges and excess
baggage charges, immigration fees, governmental fees and levies, customs charges
and passenger facilities charges (including port charges), health or other
inspection fees, and other non-ticket costs or charges which may be imposed or
collected with respect to Rewards requested by you or through your Collector
Accounts. All travel services are arranged by LoyaltyOne Travel Services Co., a
licensed travel agent in Ontario, British Columbia and Quebec, which may impose
its own service fees for arranging travel services. Trip cancellation and
interruption insurance is highly recommended to ensure the return of Miles used
to your Collector Accounts. Availability of travel-related Rewards may be
affected by Suppliers blackout days, seating or space availability or other
factors, meaning that seats or space for our Collectors may not be available
even though the flight might not be full or the Rewards or Supplier services may
not be fully booked. We may without notice alter or substitute airlines or
scheduled travel times, omit or alter stopping places and routes, and are not
responsible for making connections. We do not guarantee start or finish of
travel. All reservations are subject to conditions of carriage, supply, and
business of Suppliers which may include exclusions and limitations of liability.
Times shown in timetables or elsewhere are approximate and not guaranteed.
Schedules are subject to change without notice. We suggest you contact the
participating airline in advance to confirm your departure times. We assume no
responsibility if you are denied boarding, or your flight is cancelled or
delayed. It is your responsibility to ensure you have all necessary travel
documents required to enter the countries of your stop-overs and destination and
that you are aware of and meet all health requirements of your destination.
BUY THE MILES YOU NEED
You may purchase a limited number of the total number of Miles required for such
Rewards as we may designate from time to time for such amount as we may
prescribe from time to time, in accordance with such procedures as we may
prescribe, subject to change or withdrawal. Our Customer Care Centre will advise
you of the number of Miles you may purchase. You may not purchase more Miles
than required for the specific Reward and we will not refund any amount paid to
purchase Miles.
BUSINESS COLLECTORS
Collectors who collect Miles in the course of making business expenditures may
enroll as Business Collectors in the AIR MILES Reward Program. Any individual,
sole proprietorship, partnership or corporation which does so and has a valid
Canadian address may enroll as a Collector by such individual or sole
proprietor, or a partner in such partnership, or a director, officer or
purchasing manager of such corporation, (each a Principal) following the
procedures described below. Upon doing so, such Collector will be designated as
a Business Collector. In addition, we may from time to time, at our option,
identify Collectors who we believe have collected Miles in the course of making
business expenditures and those Collectors will also be identified as Business
Collectors. All Business Collectors will be entitled to the benefits and
features outlined below. If we determine that a Business Collector has not been
collecting for business purposes for any continuous 12-month period, we may, at
our option, designate their business Collector Number as a non-business
Collector Number, in which case such Collector will cease to be a Business
Collector.
A Business Collector may transfer Miles recorded in its Collector Accounts at
the time of transfer to the Collector Account of a Principal, employee or family
member of the Business Collector, or any family member of any such Principal, by
providing us with written notice from a Principal of each such transfer.
In addition to the two Business AIR MILES Cards that are provided upon
enrollment in the Program, a Business Collector may request additional or
replacement AIR MILES Card(s) for employees or other representatives of the
Business Collector at such cost as we may prescribe from time to time. Each any
person (other than the Business Collector itself) to whom any such additional
AIR MILES Cards are provided will be an Additional Collector.
To enroll as a Business Collector, you may: (i) complete an enrollment form
available from an authorized participating Partner; or (ii) call our Customer
Care Centre at 1-888-AIR-MILES and ask to be enrolled as a Business Collector or
designate your existing non-business Collector Number as a Business Collector
Number.
LIMITATION OF LIABILITY
Neither we, our affiliates nor any of our or their respective officers or
directors have any responsibility or liability for any expense, loss, cost,
injury, damage, delay, travel cancellation, accident or any other matter or
thing whatsoever (collectively, ¿Costs¿), however suffered or caused (including
compensatory, incidental, indirect, special, punitive, consequential or
exemplary damages or damages for loss of income or profits), directly or
indirectly arising out of or related to (i) the Program or your participation in
the Program; (ii) any failure, delay or decision by us in administering the
Program or amending these Terms and Conditions or the basis on which you can use
Miles; (iii) unauthorized use of your Collector Card, PIN or password; (iv) any
offer, representation, statement or claim about the Program, any Partner or
Supplier or their products or services, made by a Partner, Supplier or any other
person; or (v) the purchase, redemption for or use of any goods or services of
Partners or Suppliers, including any travel arrangements or other Rewards,
whether made available by us, any of our affiliates, Partners, Suppliers or
otherwise. This applies even if we or our representatives are advised of the
possibility of such Costs. Partners and Suppliers are not responsible for the
Program. Any liability we may have to you or anyone else who obtains the benefit
of any Miles you use, under any circumstances, for any negligence, breach of
contract or otherwise, is limited to crediting your Accounts with the number of
Miles you used in connection with those circumstances, or, if no Miles were
used, to a maximum of one-tenth of one cent for each Reward Mile recorded in
your Accounts when the liability arose. Use of our website is subject to the
terms of use displayed thereon from time to time.
TERMINATION, CHANGES AND BREACH
We may change these Terms and Conditions, any aspect of the Program including
booking conditions, procedures for using Miles for Rewards, or any Rewards in
any respect, all without notice and even though changes may affect the value of
Miles already accumulated. For current Terms and Conditions and other Program
details and information, visit www.airmiles.ca or call our Customer Care Centre.
For example, but without limitation, we may add, delete or change Partners,
Suppliers (including participating airlines), time limits for collection, use or
redemption of Miles, Certificates or Rewards, conditions or procedures of the
use of Miles, the number of seats available to destinations, the number of
blackout dates, travel restrictions, or the number of Miles required for
particular Rewards. If no Miles are recorded in your Accounts for 24 months, you
become bankrupt, commit fraud, misrepresent any information, violate any Terms
and Conditions, abuse your Program privileges or act in any other way to the
detriment of us, our Partners or Suppliers or the Program, we may, without
affecting our other rights, disclose such information requested by proper
authorities, terminate your enrollment and/or cancel your Miles and Rewards. If
a Mile or Reward expires or is cancelled for any reason, it becomes void without
compensation.
GENERAL
These Terms and Conditions may be different from what you know about the
Program. These Terms and Conditions constitute the entire agreement between you
and us regarding your participation in the Program, your entitlement to collect
and use Miles and your entitlement to any other benefits of the Program, and
supercede all previous versions. Except as expressly contained in these Terms
and Conditions, there are no conditions, representations, warranties, express or
implied, statutory or otherwise. When you deal with us over the Internet, you
consent to the formation of contractual relations through electronic
communications. We are the final authority as to the interpretation of these
Terms and Conditions and as to any other questions or disputes regarding the
Program or any Reward. Unless we otherwise elect, any dispute regarding these
Terms and Conditions, including validity, existence, binding effect,
interpretation, performance, breach or termination, and including tort claims,
shall be referred to and finally determined, to the exclusion of the courts, by
a single arbitrator. The arbitration shall take place in Toronto, Ontario, in
English, and in accordance with Ontario laws, unless you are a Quebec resident
in which case Quebec laws shall apply. In all other respects the arbitration
shall be governed by and subject to the Ontario Arbitration Act. The arbitration
shall be conducted in strict confidence with no disclosure to any person of the
fact of the dispute or any aspect of the dispute except as necessary for
resolution of the dispute. We will not be taken to have waived any of our rights
even if we use Miles or honour Certificates when not required. Miles and
Certificates have no cash, monetary or other value and cannot be converted into
any currency. All materials and any notices from us will be sent to your address
as in our records; please notify us if your address changes. The Program, all
rules and Terms and Conditions are governed by the laws of Ontario (except for
Quebec residents, for whom Quebec law applies). If any provision of these Terms
and Conditions is invalid or unenforceable, such provision shall not affect the
validity and enforceability of the remaining Terms and Conditions.
©2002-2022 LoyaltyOne, Co.
Keep connected
Never miss a chance to get Miles – plus contests, updates and more!
Opt in to emails
Here to help
FAQs
Find answers to a variety of AIR MILES questions.
Self-serve
Report missing Miles, reset your PIN and much more.
Contact us
Ambassadors are here for issues you can't resolve.
Join our community
*
*
*
*
Get the App
*
*
*
* Français
* Sitemap
* Legal
* Privacy
* Cookies
* About Us
* Accessibility
* Business opportunities
* Contact us
© 1999 - 2022 LoyaltyOne, Co.
®TM Trademarks of AM Royalties Limited Partnership used under license by
LoyaltyOne, Co. Partner, Supplier and Retailer trademarks are owned by the
respective Partner, Supplier and Retailer or authorized for their use in Canada.
To collect AIR MILES® Reward Miles you must be a Canadian resident.
SESSION WILL TIMEOUT IN SECONDS
Your session is scheduled to reach its maximum time limit and expire. If you
ignore this message, you will be signed out when the time ends to prevent
unauthorized use of your AIR MILES Account(s).Select one of the two options
below to proceed(you may be asked to re-authenticate).
ContinueSign out