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CWO Dinner • UK • Cloud




BREAKTHROUGH CX: REACH YOUR CUSTOMERS ANYWHERE, ANYTIME




MEET YOUR TECH PEERS OVER CITY SOCIAL’S MICHELIN-STARRED FOOD AND WINES TO
UNPACK LEADING CLOUD-NATIVE CUSTOMER EXPERIENCE STRATEGY



REGISTER TO ATTEND
•  REGISTER FOR THIS EVENT NOW  •



WHEN



Wednesday 28th June
18:30 – 21:30 BST

WHERE



City Social,
London

Who



Senior tech leaders
in London, UK

HOSTED BY





RSVP • Business insights • Speakers and hosts • Venue • About CWO Dinner




BUSINESS INSIGHTS



Join us for this unforgettable evening of fine dining, peer-to-peer networking
and curated industry insights, hosted by Chief Wine Officer & Smart
Communications. Indulge in a three-course gourmet dinner while overlooking the
iconic London skyline. As the evening unfolds, you’ll discuss how to overcome
the most persistent CX bottlenecks to reach customers wherever they are, however
they want. Meanwhile, we’ll enhance your discussion with a delightful wine
tasting led by a world-renowned Master of Wine.

Modern customers primarily meet brands through digital touchpoints. While many
enterprises have taken steps to modernise, only a handful have managed to
address the two big culprits behind poor CX — siloed data and legacy technology.
Are you ready to learn their cloud-native, digital-first strategy?

KEY DISCUSSION POINTS


 * How one enterprise experienced benefits valuing $16 million over three years
   and an ROI of 260% on cloud-native CX
 * Proven steps you can take to overcome legacy tech and siloed data
 * Curated insights from the journey of Smart Communications clients

This event is open to just 10 senior tech leaders from London. Book your spot
now while seats are available – and why not invite a senior colleague, too?

REGISTER TO ATTEND


WHAT TO EXPECT




BUSINESS INSIGHTS



Engage around topical subject matters contextualised by short, sharp thought
leadership speeches. You’ll gain relevant business insights and real-world
examples of how to put these into practice.

INDUSTRY NETWORKING



You’ll meet subject matter experts, industry leaders, and some of the best minds
in your field. This is a chance to make valuable connections with your peers
around your sector’s most pressing topics.

WINE AND DINE



Enjoy an expert-led wine tasting and fine dining experience at five-star
restaurants and hotels around the world. You’ll also take part in some light
competition to crown a new Chief Wine Officer.


SPEAKERS AND HOSTS



Guest speaker

--------------------------------------------------------------------------------

SALLY CLARKE

Customer director, First Central



Guest speaker

--------------------------------------------------------------------------------

JON THURSTON

Technical Senior Manager, Fidelity



Host speaker

--------------------------------------------------------------------------------

CHRIS CHILDS

Account Director, Smart Communications



Wine expert

--------------------------------------------------------------------------------

SAM CAPORN MW

Master of Wine



Event host

--------------------------------------------------------------------------------

CRAIG MCCARTNEY

Managing Director, Chief Wine Officer




YOUR VENUE




CITY SOCIAL



Tower 42, 25 Old Broad St, London EC2N 1HQ



ONE MICHELIN STAR



100% BRITISH PRODUCE



JASON ATHERTON HAS WORKED ALONGSIDE MARCO PIERRE WHITE AND FERRAN ADRIA




24 floors up offering unrivalled panoramas of the capital, City Social is a
Michelin-starred wonder of creativity and refinement. Chef Patron Jason Atherton
and Executive Chef Paul Walsh have curated and created a stellar menu of British
produce that delights with indominable elegance. Social 24 is also well worth
any guest’s time, serving spectacular cocktails inspired by the London landmarks
visible from the bird’s eye venue.


REGISTER TO ATTEND
City Social


RSVP NOW: 3 PLACES LEFT



14 days 10 hours 50 minutes 50 seconds




This event is brought to you by Chief Wine Officer and Smart Communications.
Registration subject to approval.


HOSTED BY



Smart Communications is a leading technology company focused on helping
businesses engage in more meaningful customer conversations. Its Conversation
Cloud™ platform uniquely delivers personalized, omnichannel conversations across
theentire customer experience, empowering companiesto succeed in today’s
digital-focused, customer-driven world while also simplifying processes and
operating more efficiently. Smart Communications isheadquartered in the UK and
serves more than 650 customers from offices located across North America,
Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform
includes the enterprise-scale customer communications management (CCM) power of
SmartCOMMTM, forms transformation capabilities made possible by SmartIQTM and
the trade documentation expertise of SmartDXTM. In 2021, the company acquired
Assentis, a leading Europeansoftware solutions provider specializing in customer
communications management (CCM) with a focus on the financial services industry.
To learn more, visit smartcommunications.com

Problem registering through the form? Have a question?
Contact the Event Director below.

EVENT DIRECTOR



Melissa Hawkes
+44 20 3687 0436 • Email • LinkedIn


WHAT TO EXPECT FROM



CWO DINNER?




EXCLUSIVE INSIGHTS. NEW CONNECTIONS. PREMIUM WINES.THIS IS THE CWO EXPERIENCE.



Held at some of the finest restaurants and hotels around the world, CWO Dinner
events offer an unforgettable networking experience. Hear from expert speakers
while making new connections over fine dining and curated wine tasting.

After an insightful discussion, one guest will be declared the evening’s ‘Chief
Wine Officer’. Will you be the best taster in the room?



Read guest reviews

Find out what our previous guests say about our events.

The CWO experience

From business insights to peer networking and the famous CWO competition, find
out more here.

Browse FAQs

Got specific questions? Browse the frequently asked questions and find all the
answers.


REGISTER TO ATTEND

hello@chiefwineofficer.com • +44 20 7329 3933



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