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343-804-0922

llatulippe@prioritymanagement.com

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WELCOME TO
PRIORITY MANAGEMENT OTTAWA

Since 1984 Priority Management Ottawa has been successfully helping individuals
and organizations reach their full potential.

Led by Lina Latulippe, the Ottawa team provides training courses in a variety of
areas including time and workload management, project planning, communication
and information management and leadership skills.

We offer quality training for teams and individuals through public workshops and
dedicated group training, delivered by our certified facilitators both in
English and French.

Clients also enjoy the convenience of in-person classes or instructor-led online
classes.

Contact Lina Latulippe and the Ottawa team at: 343-804-0922 or by email

Let's Talk!

In this ever-evolving world of work, our clients are often experiencing a deluge
of challenges impeding productivity and efficiency in day-to-day work,
ultimately impacting the bottom line.

We work with clients to create custom solutions for their workplace issues on a
variety of topics.

Connect with us today to discuss your team's specific needs - we can help!

BRIDGING THE GENERATIONAL DIVIDE

Generational differences have existed since the dawn of time. In essence, one
might say that the generational divide is founded in the ability or inability of
individuals to engage in change. The root of the problem lies within each
generation's set of rules. The rights and the wrongs, the values and the ethics,
norms in society. All of these define a path for individuals, a focus, and
ultimately the ability to distinguish between what is right and what is wrong.
For societies to thrive, there must be order and predictability. A set of rules
to ensure that members of society can exist in harmony. The ultimate desired
result is a group of people following a pre-defined path which ensures societal
success. The truth is norms change with time. It is humanity's insatiable
appetite to discover, learn and grow that creates the tension between the older
generation and the newer generation. Simply put, we are all self-centred, which
is to say we see the world through our eyes and we call ourselves normal. By
extension normal is right and if you do not see the world the way I do then you
must be abnormal and thus wrong. It is this simple train of thought that
creates the discourse between the generations as they each stand true to their
norms not willing to seek to understand before being understood. At Priority
Management we work to help individuals, teams, and the organization at large
understand that to bring together a diverse group of individuals one must start
at the beginning. In this case, it is being able to work together to define what
are the norms for the organization in very clear terms. Once an organization
has been able to engrain these norms into daily behaviours then conversations
and behaviours move from one's set of principles and values to those of the
company as a whole, leading to better cohesion and collaboration, paving the way
to the success of an organization.

DEFINING THE RESULTS-ORIENTED WORKPLACE

The workplace is an ever-changing landscape and we can see that a change in
mindset has occurred. People are now starting to look for flexibility in their
work environment. This is the transition to a 'Results Oriented Workplace'.
There are many benefits to such an environment, but for this type of work their
needs to be a clear and shared definition of success between team members and
the organization. The paradigm is shifting from clocking in and clocking out
to working around to creating an integrated life schedule. The traditional 9 to
5, where we rely on people being at work for a set amount of time and completing
their daily tasks is becoming obsolete. The new paradigm is "Work is not a
place, it is not a time Mindset". To succeed a few things need to be true in
your organization. With the new parameters set, people do get the benefit of
more flexibility. That being said, we need to own our performance, having the
discipline to understand how long a task will take is essential. You may want to
go do things during the day, but you need to also deliver on the quality and
quantity of work results previously agreed with your organization.
Responsibility and ownership as an employee is one thing, but organizational
success is the other. Performance management and performance measures become
critical to ensure success in this new environment. Agreed upon by both the
employer and employee these indicators are a benchmark allowing to measure
whether or not work is being completed in a proper and timely manner. Results
are important and you need to ensure above all they are reached. Mutual benefit
is the benchmark for success ensuring both the employer and employee reach both
their goals. The Results-Oriented Workplace is the way of the future, allowing
more flexibility for employees to live life to the fullest, which in turn can
boost productivity and assist in attaining better results. Although it adds
complexities to the workplace, it is the future.

CREATING SWAT MANAGERS

To better understand the current workplace, we need to examine the foundations
of work and how it has changed across the ages. To better understand these
transitions Priority Management quantified work into three distinct parts:
Decide, Do and Deliver. The challenge began in the industrial age where
distinct segregation of work became apparent. A small group of executives would
decide the direction of the company, and the bulk of the organization would
execute that direction and a smaller group would then deliver the output. This
resulted in the majority of workers focused solely on the due part of work.
The modern workplace has forced all team members to take on responsibility in
all three parts of the work. No longer can a worker simply do the work, they are
expected to come with solutions, not problems and understand how they fit into
the big picture. For an organization to be successful, it requires that all
team members are effective at these four core competencies: · Self
Manage · Work well with others · Asset/Resource Manage
· Task and Activity Manage Priority Management has spent the last
20 years working with companies to help build these core competencies by sharing
international best practices combined with modern workplace tools. This results
in lowering the level of effort it takes for organizations to achieve success.

ESTABLISHING ESPRIT DE CORPS

"A shared, common set of principles, processes and tools that unites a diverse
group towards a common goal." Priority Management calls this "Esprit de
Corps". You might have heard it called a Playbook or Company Culture, this is
foundational to organizational success. Working in a complex team environment
and bringing a diverse group together requires everyone filtering the world in
the same fashion. Individuals bring with them their values, perceptions, goals,
processes, etc. By writing down organizational values and goals, you can assess
alignment with this strategic direction. Individuals do not have the right to
push their opinions on fellow team members. By establishing shared common
principles, individuals and teams can speak to an agreed-upon filter, making
conversation focused around principles, rather than people. By doing so we can
ask: "How do your decisions or actions align with our principles?". We must seek
to understand before being understood, and this gives us a framework to do
exactly that. We want organizations to work as one. Beyond beliefs, values and
principles, your Esprit de Corps should also speak to common processes. This is
an agreed-upon way of working. The benefit is having a portability strategy -
meaning anyone across your team will have an understanding of why and how
something was done, regardless of who did the work. This lowers the level of
effort to onboard new people and increases productivity in a shorter time frame.
Ordinary people can create extraordinary results when given shared common
processes and tools. All this creates a cultural annuity for your
organization and ensures organizational success, regardless of the transition of
people. Priority Management's position is that a strong and culturized Esprit de
Corps creates a significant competitive advantage in today's modern workplace.

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