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Text Content

 * About LP&L
 * City of Lubbock
 * Contact Us
 * My Account
 * * SEARCH



 * Safety, Savings & Efficiency
   * Powerful Pointers
   * Energy Safety
   * Scam Prevention
   * Customer Benefits
 * Powering Lubbock
   * Power Outages
   * ERCOT
   * Retail Electric Competition
   * Service Map
   * Rates
   * FAQs
   * Engineering & Construction
   * Solar Systems
 * Plugged In
   * News & Stories
   * Video Gallery

Safety, Savings & Efficiency
Powerful Pointers Energy Safety Scam Prevention Customer Benefits
Powering Lubbock
Power Outages ERCOT Retail Electric Competition Service Map Rates FAQs
Engineering & Construction Solar Systems
Plugged In
News & Stories Video Gallery
About LP&L
City of Lubbock
Contact Us
My Account


POWER OUTAGES

Providing reliable electric service is our top priority at LP&L. However,
storms, high winds and other circumstances sometimes knock out power, and,
despite our best efforts, service can be interrupted. When an outage occurs,
LP&L works non-stop to restore your service as quickly as possible. 

With advanced meters, our team is automatically alerted when there is a power
outage. You do not need to call to report your outage, and can track outages and
restoration progress on our live outage map.

View the Outage Map

Data is refreshed every five minutes. Please note an indication that power is
restored to an area does not guarantee your house or business has power.


Report an Outage

With advanced meters, our team is automatically alerted when there is a power
outage. You do not need to call to report your outage.

If you still wish to get in touch, you can email or text us at
lightsout@lpandl.com, or call City of Lubbock Utilities at (806) 775-2509 to
reach the 24-hour Emergency Operations Center.


 * During outages, customers contacting us by phone may experience longer hold
   times due to the large number of calls.
 * When prompted, be prepared to give your service address, a phone number and
   any other information about the nature of your outage that you can share.
 * Unless you believe there is a life-threatening situation, do not call 9-1-1
   to report a power outage.

Report a Street Light Outage

To report a street light power outage, call 311 during business hours from 8
a.m. to 5 p.m. or email or text us at Streetlights@mylubbock.us.

 * Please be prepared to give us the approximate address of the street light, a
   phone number and any other information about the nature of the street light
   outage.
 * If there is no address for the street light power outage, please be as
   detailed as possible with directions such as Northeast corner of I-27 and
   82nd Street, Southwest Loop 289 and East Slaton Highway, etc.
 * Unless you believe there is a life-threatening situation, do not call 9-1-1
   to report a street light power outage.

What Should You Do When You Don't Have Power?

Don't go near downed power lines! Treat all wires as if they are live
(energized). Report damaged lines or equipment immediately to City of Lubbock
Utilities at (806) 775-2509. If there is a danger to life or property, call
9-1-1.


Tips During an Outage
 * Stay clear of downed lines and report them immediately. Always assume a
   downed wire is energized and therefore dangerous. Touching a live line or
   anything near it - such as a fence, puddle, car, etc. - can cause electricity
   to be transmitted through your body until it reaches the ground.
 * Limit phone usage. Depending on how widespread the outage is, phone lines and
   cell phone systems may become overloaded and limit emergency communications.
   
 * Keep refrigerator or freezer doors closed. The USDA says a refrigerator will
   keep food safely cold for up to four (4) hours if unopened. Discard
   refrigerated, perishable food such as meat, poultry, fish, soft cheeses,
   milk, eggs, leftovers, and deli items if the power has been out for more than
   four hours.
 * Have a flashlight and emergency kit ready. Use a battery-powered radio or an
   Internet-connected device (laptop or smart phone) for outage updates.
 * Use caution when driving, as traffic signals may not be working properly.

Life Support and Outages

LP&L knows reliable electric service is a must for those using life-support
devices. In the event of an outage, our crews work as quickly as possible to
restore power.

To keep yourself or a loved one on life-saving equipment safe:

 * Keep important phone numbers in an easy-to-access location for your doctor,
   the life-support equipment supplier and/or manufacture and local
   electricians, in the event their assistance is needed.
 * Have an alternate plan in place to ensure the continuity of any life-support
   needs. This may include making special arrangements to spend time with a
   friend or relative during an outage or using a temporary or back up
   electricity generation source like batteries or a generator.
 * Ensure you have a back-up telephone that does not require electricity
   (cordless phones may not work without electricity).
 * Have a battery-powered radio on hand with new batteries to stay aware of news
   and other information in a convenient location.
 * Keep a flashlight and extra batteries in a convenient location.

Please know customers are responsible for the safe installation, use, and
maintenance of any temporary or back up electricity generation sources.

Preparing for an Outage

LP&L recommends creating an electricity outage kit that contains the following:

 1.  LP&L contact information:
     * Email or text us at lightsout@lpandl.com
     * Call (806) 775-2509 to reach the 24-hour Emergency Operations Center
 2.  A phone that does not require electricity (cordless phones may not work
     without electricity).
 3.  Flashlights
 4.  Batteries
 5.  Battery-powered radio or television
 6.  Non-electric clock
 7.  Bottled water and nonperishable food
 8.  Manual can opener
 9.  Manufacturer's instructions on how to manually open power-operated doors
     such as garage doors or electric-powered gates.
     
 10. Extension cords (for partial outages)
     
 11. First aid kit

Restoring Electricity

With advanced meters, our team is automatically alerted when there is a power
outage. You do not need to call to report your outage.

During an outage, our crews work to restore power as quickly and safely as
possible.

 * LP&L's electric system includes hundreds of circuits serving over 108,000
   electric meters in the City of Lubbock.

 * First, we attempt to re-energize major circuits serving several thousand
   customers each. Then we concentrate on restoring service to smaller clusters
   of customers and individuals.

 * For most circuit outages, our Emergency Operations Center is automatically
   alerted and our teams can use computer equipment to remotely resolve the
   issue.

 * In some instances, crews must be dispatched to clear lines and make them safe
   prior to re-energizing a circuit. This may take longer if crews are hampered
   by strong winds, heavy rain, lightning or flooding.

How long will it take to restore my power?

We understand outages are difficult on our customers. Our restoration crews are
experts in getting the electricity back on.

Especially during weather-related outages, damage can be widespread and repairs
may be complex. Our crews will always do their best to restore your electricity
in a timely, safe and efficient manner.


Why is my power out, but my neighbor's is on?

This could happen for many reasons. You may be on different circuits, or you
could have damage to the line, transformer, fuse or switch that serves your
home, but not your neighbor's.

How does LP&L decide whose power is restored first?

First, we attempt to re-energize major circuits serving several thousand
customers each. Then we concentrate on restoring service to smaller clusters of
customers and individuals.


Why can't I get an estimate of how long it will be before my electricity is
restored?

When an outage occurs, our crews are dispatched as soon as possible. Especially
during weather-related outages, damage can be widespread and repairs may be
complex. Our crews will always do their best to restore your electricity in a
timely, safe and efficient manner, but we don't always know how long it will
take.

Why does my neighborhood have outages every time the wind blows?

Usually, trees are the culprit. If you live in older neighborhoods with big
trees, you’re more likely to experience big outages as well as momentary
interruptions in service.

Customers can call City of Lubbock Utilities at 806-775-2509 to report trees
that are coming into contact with power lines, and we can send a crew to trim
the trees.

What happens during a load shed event?

Load shedding, or controlled customer outage, is a protection plan in place for
all electric grid operators, including those that serve other regions of the
United States.

During a power emergency when electric supply within ERCOT or SPP cannot meet
the consumer demand for electricity and all other operational tools have been
exhausted, the demand for electricity must be reduced to avoid uncontrolled
blackouts.

These actions are critical for ensuring the integrity of the state’s electric
grid and preventing a system-wide blackout, which could be long-lasting and have
significant impact on all aspects of life.

Learn More about LP&L's Load Shedding Procedures


NEED HELP?

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ABOUT LP&L

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SAFETY, SAVINGS & EFFICIENCY

 * Powerful Pointers
 * Energy Safety
 * Scam Prevention
 * 
 * Customer Benefits


POWERING LUBBOCK

 * Power Outages
 * ERCOT
 * 
 * Service Map
 * Rates
 * FAQs
 * Engineering & Construction
 * Solar Systems

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