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 * 

 * Apply for Business
 * Login

 * Business
   * Business Bank Account
   * Features & Benefits
   * Pricing
   * Lending
   * Business Credit Card
   * Business Expense Card
   * Form a company
   * Travel Cards
 * Personal
   * Freedom account
   * Activeplus account
   * Features & Benefits
   * Pricing
   * Lending
   * Personal Credit Card
   * Travel Cards
 * Free company formation

 * Help Centre
 * Service Status
 * Support Hub

 * About Cashplus
 * Become a Partner
 * Investor Information
 * News & Media
 * Careers




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Here to Help


PREFER TO SPEAK TO A HUMAN? WE'D LOVE TO HEAR FROM YOU. 


UK CUSTOMER SERVICES: 0330 024 0924

We're available by phone Monday to Friday, from 8am to 8pm, and Saturday from
8am to 4pm. Calls may be recorded. Alternatively check out our help centre to
see if one of our FAQs answers your question. 

 For other Customer lines, please see below. 

Calling from Abroad: +44 207 153 8940

Credit Management Queries

Our credit management team can help if you're having financial difficulties
making a repayment.

Credit Management Team:  0203 059 5784

We're available by phone Monday to Thursday from 8am to 8pm, Friday 8am to 6pm
and Saturday 9am to 1pm. 

24/7 Lost or stolen cards: 0330 024 0924

(You can temporarily block your card in your Online Banking Account).

Business Partnership or Affiliate Arrangements

Get in touch with us at partners@cashplus.com and we’ll get back to you in one
business day. Please note, this inbox isn’t monitored for Customer Services
queries.

Media and Press Enquiries

Drop us a note at cashplus@cicero-group.com
Please note, this inbox isn’t monitored for Customer Services queries.


OUR COMPLAINTS TEAM

If you need to raise a formal complaint, you can contact us in two ways and
we’ll do our best to resolve it for you as soon as we can.

If you haven’t already, it’s best to contact our Customer Services team about
your issue first, so that we can investigate and resolve your issue faster.
Otherwise you can:

1.  Send a letter to: Cashplus Complaints Department, PO Box 5525, Manchester,
M61 0QS
OR
2. Send an email to: complaints@cashplus.com

If you don’t feel that we’ve been able to reach a satisfactory resolution to
your complaint, you may contact the Financial Ombudsman by:

Sending a letter to:  Financial Ombudsman, Exchange Tower, London E14 9SR.
Calling them on the Financial Ombudsman Helpline: 0800 023 4567 (free to call
from landlines), or 0300 123 9 123 (free to call on some mobile phone contracts,
please check with your provider).
Sending an email to:  complaint.info@financial-ombudsman.org.uk

If you'd like to see our full complaints handling procedure, please see this
document.

Every 6 months we submit Complaints data to the financial authority, view our
most recent data here.


SOCIAL MEDIA

You can connect with us via social media on the official Cashplus Bank social
media channels below.

 * Twitter
 * LinkedIn

Important! For your security, do not engage with anyone claiming to be Cashplus
Bank, unless it is from our official channels listed above.

Please note, we are currently not active on the platforms below. 

 * Facebook
 * Instagram
 * TikTok
 * WhatsApp

USEFUL LINKS

 * About Cashplus
 * Contact Us
 * Online Banking
 * Careers
 * Open Banking and APIs

 * Service Status
 * Help Centre
 * Responsible Lending
 * Marketplace
 * Bulk Payments and Payroll

 * Site Usage
 * Disclaimer
 * Privacy Policy
 * Become a Partner
 * Competition Statement

 * Legal Information
 * Accessibility
 * Community
 * Modern Slavery Statement
 * Terms and Pricing
 * Support Hub

FOLLOW CASHPLUS KEEP UP TO DATE ON SOCIAL MEDIA

 * Facebook
 * Twitter
 * Linkedin

0330 024 0924

Terms and Conditions apply, including applicants being resident in the UK & aged
18+ and, if relevant, businesses being based in the UK.

For full website terms including information on Cashplus Bank, Mastercard and
use of Trademarks, please see our full legal disclosures at
https://www.cashplus.com/legal/.

Advanced Payment Solutions Limited (APS), trading as Cashplus Bank, is
registered in England and Wales at Cottons Centre, Cottons Lane, London SE1 2QG
(No.04947027). APS is authorised by the Prudential Regulation Authority and
regulated by the Financial Conduct Authority and the Prudential Regulation
Authority under Firm Reference Number 671140.

APS provides credit facilities subject to approval and affordability, and where
accounts continue to meet APS credit criteria.

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