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Energize the Core

Digital framework to deliver design-led experiences for customer delight

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RE-IMAGINE BUSINESS PROCESSES TO DRIVE AI-FIRST OPERATIONS

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RE-IMAGINE BUSINESS PROCESSES TO DRIVE AI-FIRST OPERATIONS

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AGILE DIGITAL AT SCALE

Leveraging new technologies to enhance business performance

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Case studies


THE CRITICAL ROLE OF DIGITAL TRANSFORMATION
IN HRO FUNCTION [ VIEW ]


A PHARMA GIANT IMPLEMENTED AI TO REDEFINE TAIL SPEND
TO REACH HIGHER LEVELS IN PROCUREMENT [ VIEW ]


ALWAYS-ON LEARNING

Reskilling workforce by leveraging digital platforms

Explore

Case studies


MANAGING SOCIAL MEDIA LISTENING FOR A US-BASED
CUSTOMER ELECTRONICS GIANT [ VIEW ]


SEAMLESS WORKPLACE EXPERIENCE IS KEY TO HAPPY EMPLOYEES [ VIEW ]


ENERGIZE THE CORE

Digital framework to deliver design-led experiences for customer delight

Explore

Case studies


A TOP US BANK STREAMLINED ITS BUSINESS PROCESSES THROUGH
AUTOMATION [ VIEW ]


DATA ANALYTICS HELPED AN AMERICAN TELECOM GIANT REIN IN SPEND LEAKAGES IN
SOURCING AND PROCUREMENT [ VIEW ]


AGILE DIGITAL AT SCALE

Leveraging new technologies to enhance business performance

Explore

Case studies


THE CRITICAL ROLE OF DIGITAL TRANSFORMATION
IN HRO FUNCTION [ VIEW ]


A PHARMA GIANT IMPLEMENTED AI TO REDEFINE TAIL SPEND
TO REACH HIGHER LEVELS IN PROCUREMENT [ VIEW ]


ALWAYS-ON LEARNING

Reskilling workforce by leveraging digital platforms

Explore

Case studies


MANAGING SOCIAL MEDIA LISTENING FOR A US-BASED
CUSTOMER ELECTRONICS GIANT [ VIEW ]


SEAMLESS WORKPLACE EXPERIENCE IS KEY TO HAPPY EMPLOYEES [ VIEW ]


ENERGIZE THE CORE

Digital framework to deliver design-led experiences for customer delight

Explore

Case studies


A TOP US BANK STREAMLINED ITS BUSINESS PROCESSES THROUGH
AUTOMATION [ VIEW ]


DATA ANALYTICS HELPED AN AMERICAN TELECOM GIANT REIN IN SPEND LEAKAGES IN
SOURCING AND PROCUREMENT [ VIEW ]


AGILE DIGITAL AT SCALE

Leveraging new technologies to enhance business performance

Explore

Case studies


THE CRITICAL ROLE OF DIGITAL TRANSFORMATION
IN HRO FUNCTION [ VIEW ]


A PHARMA GIANT IMPLEMENTED AI TO REDEFINE TAIL SPEND
TO REACH HIGHER LEVELS IN PROCUREMENT [ VIEW ]

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KEY OFFERINGS




FINANCE AND ACCOUNTING

SOURCING AND PROCUREMENT

SALES AND FULFILLMENT

CUSTOMER SERVICES

HUMAN RESOURCES

MASTER DATA MANAGEMENT

GENERATIVE AI

ANNOTATION SERVICES

BPM ANALYTICS

DIGITAL INTERACTIVE SERVICE

BUSINESS TRANSFORMATION SERVICES

ROBOTIC PROCESS AUTOMATION

LEGAL PROCESS MANAGEMENT


FINANCE AND ACCOUNTING

Infosys BPM offers distinguished finance and accounting outsourcing services to
support the end-to-end F&A function. We help finance leaders design, transform,
and operate their finance functions in a digitally powered environment,
maximizing the effectiveness and efficiency while enhancing user experience. [
Read More ]

Case Study

Breaking language barriers with AI, for efficient invoice processing

Case Study

Making the big shift to transformed finance

Case Study

A headline-worthy finance process redesign

Case Study

One small shift, many big gains


SOURCING AND PROCUREMENT

At Infosys BPM, we have built capabilities across services and technology to
partner with our clients in their procurement transformation journey. Our
sourcing and procurement solutions are designed to provide access to advanced
AI-based capabilities, enabling faster decision making. [ Read More ]

Case Study

Going for the gold standard in supply chain excellence

Case Study

Evolving together and future-proofing procurement

Case Study

Mining out inefficiencies with digital process discovery and analytics

Case Study

A winning bid for savings


SALES AND FULFILLMENT

Infosys BPM Sales and Fulfillment offers an array of customized services,
leveraging our sales optimization expertise, to fit perfectly into your business
functions. We aim to enhance revenue and reduce costs by controlling COGS, while
keeping keen focus on customer experience. [ Read More ]

Case Study

Clearer reporting on emissions, for clearer skies

Case Study

Stirring the pot for a tasty brew

Case Study

Can hours be turned into minutes?

Case Study

Can you feel the change in the air?


CUSTOMER SERVICES

The customer service industry is evolving continuously, and it’s crucial for
enterprises to delight customers across every touch point of their lifecycle.
Infosys BPM understands each client’s specific expectations and addresses them
in a sustainable and comprehensive manner. [ Read More ]

Case Study

Simplifying the complexity out of customer service

Case Study

Going Way Beyond Mere Lip Service

Case Study

A rewarding investment in automation

Case Study

Finding the key to investor success


HUMAN RESOURCES

We provide integrated consulting, technology, and outsourcing solutions in HRO
that are flexible and adaptable to your business. From talent sourcing and
development to engagement and retention, we leverage the alliance between our HR
outsourcing, technology, and consulting practices to power up your HR function.
[ Read More ]

Case Study

An Effort Worth the Rewards

Case Study

Gaining Insights into People Matters

Case Study

When Digitalization Pays Off

Case Study

Taking diversified teams along on a quest for efficiency


MASTER DATA MANAGEMENT

Organisations strive to simplify and digitize their business processes and IT
landscape to achieve growth, operational efficiencies, and regulatory
compliance. Infosys BPM Master Data Management (MDM) services streamline
business processes with effective governance controls, as well as improve data
quality levels for an enterprise. [ Read More ]

Case Study

Unravelling a tangled mass of data

Case Study

Transforming chaos to data prosperity

Case Study

Cracking the transformation puzzle

Case Study

From darkness to light – a tale of enhanced standards


ANNOTATION SERVICES

Artificial intelligence (AI) and deep learning technologies are powering the
next wave of innovation. Global enterprises are increasingly integrating
self-learning AI/ML models into their ecosystems to vastly improve operational
efficiency, augment human capability, and positively impact the lives of
customers. [ Read More ]

Point of View

Revolutionizing driver behavior

Point of View

AI/ML-based transformation of the retail sector

Case Study

Enhancing digital assistance

Blog

Text Annotation - A Comprehensive Overview


BPM ANALYTICS

Infosys BPM Analytics Services focus on improving business outcomes for
different business units within an organization. We leverage the power of data
combined with our domain expertise and technology prowess to unlock business
value across enterprises by focusing on business metrics that add to the
top-line and profitability of your business. [ Read More ]

Case Study

Positively tackling false positives to deliver $9 Mn savings

Case Study

Responding with ‘agility’ – Live Enterprise for a multinational manufacturing
company

Point of view

Customer analytics services to identify and target high-value customers

Point of view

BPM Analytics and its evolution in the next few years


DIGITAL INTERACTIVE SERVICE

We aim to provide a tool-agnostic and process-centric approach to enterprises
across content management, creative design, multi-channel marketing, social
media services, and digital analytics. Our experienced DIS workforce ensures
reduced time to market, greater accuracy of deliverables and enhanced return on
marketing investments. [ Read More ]

Case Study

Turning mapping quality to pure gold, with agile alchemy

Case Study

Keeping pace with the times

Case Study

Seeking help, finding success

Case Study

Putting content back on the throne


BUSINESS TRANSFORMATION SERVICES

Do your enterprise/business transformation processes help you to catch the winds
of digital disruption happening all around you? Or do they limit your ability to
speed ahead? Digital and disruptive new-age landscapes have dramatically
accelerated the pace of change for businesses. [ Read More ]

Case Study

No longer ageing

Case Study

Finding the best way to enterprise record keeping

Case Study

What's fast, accurate, and always on time? Automated reporting!

Case Study

Underwriting it right and saving a million


ROBOTIC PROCESS AUTOMATION

Efficiency and productivity like never before. Savings you couldn't imagine in
the past. Unprecedented agility by eliminating effort. And processes that have
their own intelligence. This is the future of BPM, and it's already here with
Infosys BPM Robotic Process Automation (RPA) solutions. [ Read More ]

Case Study

Transforming healthcare costs into gold, with automation alchemy

Case Study

Empowering the automation journey with ‘intelligence’

Case Study

When automation becomes a goldmine of efficiency

Case Study

Carving Savings and Success out of ‘Hardships’


LEGAL PROCESS MANAGEMENT

Infosys BPM has partnered with general counsels, CPOs, CIOs, and law firms to
transform, standardize, and automate all legal tasks. Our flexible, global
operating model helps you transform your legal function and enable you to focus
more on your core business activities. [ Read More ]

Case Study

Winning back a lost cause

Case Study

A Food Chain of Franchisees

Case Study

As the Wind Blows Over Land

Case Study

Training Your Guns at Counterfeiters


GENERATIVE AI

The Infosys Generative AI Business Operations platform is a suite of tailormade,
ready-to-use BPM-focused solutions, and responsible design frameworks. [ Read
More ]

Case Study

A tale of extracting efficiencies through intelligence

Case Study

How to invoke intelligence in invoices?

Case Study

Scraping data off the web with artful intelligence

Case Study

Empowering HR professionals by unlocking the power of AI






ABOUT US

A global leader in next-generation business process management services.

20+

Years of Experience

58K+

Passionate innovators spread across 111 nationalities



240

Satisfied customers

45

Delivery locations spread across 16 countries

IN THE NEWS


INFOSYS BPM RECOGNISED AS A LEADER IN THE EVEREST GROUP FINANCE AND ACCOUNTING
OUTSOURCING (FAO) PEAK MATRIX® ASSESSMENT 2024


THE NEXT FRONTIER IN FP&A – TRANSFORMATIVE INSIGHTS FOR A FUTURE-READY FUNCTION


INFOSYS MCCAMISH RECOGNIZED AS A LEADER IN ISG PROVIDER LENS™ 2024 INSURANCE
PLATFORM SOLUTIONS

Generative AI and the Future of Storytelling: Interactive Narratives and
Immersive Experiences

Sustainability

Analyst Report



Client Testimonials

Podcasts


CAREERS

Every Infoscion is the navigator of our clients’ digital transformation

Life at Infosys BPM

WHAT OUR PEOPLE SAY

"Ever since I joined in 2015, I knew I wanted to grow within this organization.
I am proud to be an #infoscion."
- Isamar Feliciano
"Infosys BPM provides every employee with a plethora of opportunities and
widespread exposure."
- Betty Liang
"Ever since I joined in 2015, I knew I wanted to grow within this organization.
I am proud to be an #infoscion."
- Isamar Feliciano
"Infosys BPM provides every employee with a plethora of opportunities and
widespread exposure."
- Betty Liang
"Ever since I joined in 2015, I knew I wanted to grow within this organization.
I am proud to be an #infoscion."
- Isamar Feliciano
"Infosys BPM provides every employee with a plethora of opportunities and
widespread exposure."
- Betty Liang
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