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Text Content

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 1. Home
 2. How to recognize and help prevent fraud




HOW TO RECOGNIZE AND
HELP PREVENT FRAUD

How to recognize and
help prevent fraud


HOW TO RECOGNIZE AND
HELP PREVENT FRAUD

Find ways to help protect yourself and your
FedEx account from scams.

Find ways to help protect yourself and your
FedEx account from scams.

Find ways to help protect yourself and your
FedEx account from scams.



Take steps to recognize and help prevent scams:

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Online security and safety tips

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How to protect your FedEx account

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How we protect our customers

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Additional fraud resources

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Recognize email scams

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Other common types of fraud

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CYBER SECURITY AWARENESS

Protecting your personal information is more important than ever.  FedEx offers
two-step verification (2SV) that adds an extra layer of security for your FedEx
account.


Learn more how to ensure your account remains secure


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BE PREPARED AND PROACTIVE WITH OUR ONLINE SECURITY AND SAFETY TIPS

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We’re serious about your privacy and security. But today’s cybercriminals can be
convincing. Here are two important things to remember:


 * We never request payment or personal information in exchange for releasing a
   package.
 * If you get a suspicious email, do not reply or cooperate with the sender.

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FedEx does not request, via unsolicited mail, email, or text, any personal
information pertaining to your account credentials or identity.

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If you get a suspicious email, do not reply or cooperate with the sender.

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KNOW THE COMMON WARNING SIGNS OF A SCAM TO PREVENT FRAUD

 * Urgent request for money in return for the delivery of your packages.
 * Requests for your personal and financial information.
 * Misspelled website or email addresses, like fedx.com or fed-ex.com.
 * Spelling and grammatical errors, or excessive capitalization and exclamation
   points.
 * Claims that you have won a large sum of money.
 * A message that appears when you click a link, warning you that the connection
   isn't secure. This means the browser you use recognizes a security risk.

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BE ON GUARD AGAINST FRAUD EVERY DAY

 * Watch for text messages or emails saying there’s a problem with your FedEx
   shipment.
   
 * Use secure payment methods to pay for your shipments. Don’t wire money or
   send money orders or cash. Using secure payment methods also makes it easier
   to dispute a fraudulent charge.
 * Keep your FedEx account and credit card numbers safe, and don’t share them.
 * Avoid using public computers to send sensitive information or log in to your
   accounts.
 * Update your computer, browser, and software as needed.

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IF YOU HAVE ALREADY INTERACTED WITH A MESSAGE AND LOST MONEY, CONTACT YOUR BANK
IMMEDIATELY.*

Also consider contacting the Internet Crime Complaint Center or your state
Attorney General’s office.

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Disclaimer: FedEx is not responsible for damages, charges or costs incurred as a
result of fraudulent activity under the pretext of the FedEx name, service marks
or logos.




ENHANCE DELIVERY SECURITY AND CONVENIENCE

FedEx Delivery Manager® gives you more visibility into your package's journey.
Receive proactive tracking notifications and picture proof of delivery. Help
avoid damage and theft by requesting to redirect a delivery to a secure FedEx
location near you.


Enroll now

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HOW TO PROTECT YOUR FEDEX ACCOUNT FROM SCAMS

Treat your FedEx account like you would an online bank account. Take care when
sharing access with coworkers or friends.


PAY ATTENTION TO PASSWORDS

Choose strong passwords that can’t be easily guessed. We help you prevent fraud
by requiring a minimum of twelve characters for your fedex.com password. It must
contain at least one uppercase letter, one lowercase letter, and one number.
Check out our account and password security tips.

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MANAGE COMPANY ACCOUNT PRIVILEGES

Do you use FedEx Ship Manager® to automate your shipments? Register for FedEx
Ship Manager® Shipping Administration. Choose who has access to your company's
FedEx account and control the shipping activities of users. Contact your FedEx
sales representative or call 1.800.GoFedEx or 1.800.463.3339 to learn more.

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ALLOW ACCESS OR REPORT FRAUD

Closely monitor access to your FedEx account number. If you believe someone is
fraudulently using your account, contact us at 1.800.584.2681.

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LET US KNOW IF ACCOUNTS SWITCH HANDS

Did a FedEx account administrator leave your company? To update your company's
login credentials, contact us at 1.800.GoFedEx or 1.800.463.3339.

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UPGRADE TO THE LATEST VERSIONS OF FEDEX® SOFTWARE



Strengthen your online security and ensure you get access to the greatest
features.

 * FedEx® Mobile App – iOS
 * FedEx Mobile App – Android
 * FedEx Ship Manager®
 * FedEx Developer Portal – APIs and Integrations

 

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 * FedEx® Mobile App – iOS
 * FedEx Mobile App – Android
 * FedEx Ship Manager®
 * FedEx Developer Portal – APIs and Integrations

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If you’re a FedEx Delivery Manager enrollee, you get a free
ShopRunner membership. Make sure you have the latest versions.

 * ShopRunner Mobile App – iOS
 * ShopRunner Mobile App – Android

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 * ShopRunner Mobile App – iOS
 * ShopRunner Mobile App – Android

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HOW WE HELP PROTECT OUR CUSTOMERS FROM FRAUD

We’ve been earning the trust of our customers for over 50 years. Our team works
hard to shield your personal information.



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A SECURE ONLINE EXPERIENCE

To log in to fedex.com, your browser must support 128-bit encryption. Any
sensitive data transferred between you and FedEx is then encrypted. Look for the
closed padlock symbol in your browser and the “https” in the URL.

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UNIQUE LOGIN PROTECTION

You need to have a user ID and password to access FedEx online account services
and features. We securely store these credentials. Handle your ID and password
with care, and never share them.

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TWO-STEP VERIFICATION ACCOUNT PROTECTION

In today's digital world, protecting your personal information is more important
than ever.  Two-Step Verification (2SV) adds an extra layer of security by
requiring a one-time code sent to your email or phone after entering your
password.

Here's how you can ensure your account remains secure:


Update Your Contact Information:

Make sure your email and phone number on file are accurate. Keeping this
information up-to-date helps ensure you receive important notifications and can
verify your identity when enabling 2SV.

 

Enable Two-Step Verification (2SV):

 1. Access Profile Settings: After logging into your FedEx account, click on
    your profile icon in the global header and select "Profile settings."
 2. Navigate to Login and Security: Within your profile settings, go to the
    “Login and Security” section.
 3. Enable Two-Step Verification: Scroll down and follow the prompts to activate
    Two-Step Verification (2SV).

          Profile Settings > Login and Security > Enable Two-Step Verification

 

Steps to Lock Your Profile:


 1. Go to Account Management: Log in, click your profile icon, and select
    "Account management."
 2. View/Edit Settings: Select "View/Edit" under your profile options.
 3. Access Nickname and Security Options: Go to "Nickname and Security Options"
    to ensure your profile is locked and review your privacy settings regularly.

          Account Management > View/Edit > Nickname and Security Options

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AUTOMATIC TIMEOUTS

You’re automatically logged out after 60 minutes of inactivity on fedex.com.
After that, you’ll need to log in to your account again. This helps keep your
account safe, especially on shared computers.

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VERISIGN VALIDATION

We use VeriSign Extended Validation (EV) certificates. Browsers that support EV
certificates show that a site has undergone additional validation. Browsers
without EV support will function on fedex.com, but you won’t see the validation
indicator.

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HIGH SECURITY STANDARDS

We adhere to industrywide information security standards from leading bodies
like Open Worldwide Application Security Project (OWASP). Our development teams
regularly take code training to stay on top of the cutting-edge security
principles.

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INTEGRATED FEATURES

We’re proactive about our DevSecOps, which stands for development, security, and
operations. We incorporate security features into development platforms and
pipelines. This helps prevent bugs and vulnerabilities from making their way to
you.


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A COMMITMENT TO QUALITY MANAGEMENT

FedEx was the first transportation company to receive worldwide ISO 9001
certification. It demonstrates our ability to consistently meet customer and
regulatory requirements.

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SAFEGUARD YOURSELF WITH ADDITIONAL FRAUD RESOURCES




STAY INFORMED ABOUT FINANCIAL CRIME

See the latest U.S. fraud news and updates. Learn how the Fraud Section of the
Department of Justice works to keep citizens safe.


KEEP UP TO DATE


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GET FAMILIAR WITH DATA PRIVACY



We’re dedicated to effective privacy protection. See the FedEx Global Privacy
Policy to learn how we collect, use, and secure personal information.


REVIEW THE PRIVACY POLICY


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SEE WHERE TRANSPARENCY MEETS TRUST

Creating a secure online environment is our goal. Visit the FedEx Trust Center
for more data privacy and security tips.


GO TO THE TRUST CENTER

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RECOGNIZE EMAIL SCAMS

These emails attempt to trick you by pretending to come from a reputable source.
They try to get you to share sensitive personal account information or send
payment.

Some fraudulent emails are disguised as FedEx delivery notices. They contain
hyperlinks that connect you to a website that hosts malware. FedEx email scams
often include an attachment. If you open the email, malware can infect your
computer or mobile device.

Here are some examples:


ATM card delivery scam


These scams involve a new ATM card destined for you, or one you misplaced. As
with most scams, you are asked to provide personal information and the payment
of a small "holding" fee to receive your card.

Subject: Good Day

Sent: FedEx Courier Company

Subject: Good Day

Good Day

I am glad to send you this email to notify you concerning your ATM CARD which is
in our costudy for the past few months.

We want you to understand that the delivery fees is beeing paid by the
authorities and what you need to do now is to contact us immediately so that the
delivery will commence to your doorstep as soon as possible.

Note that you are to pay for the safe keeping security fees of your ATM CARD
which is $85 Dollars only so that immediately infect will take place for the
delivery of your ATM CARD .

If you know you won't be able to pay for the safe keeping of your ATM CARD
please do not respond back to this email, and your ATM CARD will be return back
to the compensation head office which you will not be able to get the ATM CARD
again.

Please i repeat myself again that if you know that you will not be able to pay
for the safe keeping of your ATM CARD which is $85 USD please i beg you not to
respond to this email because it will not help.

Do fill this information and get back to us ASP You received this message.

Recomfirm your mailing address.

===============================================

Full Name:.........

Mailing Address:..........

Personal Phone Number...........

Occupation:..................

================================================

As soon as you are ready to make the payment of the safe keeping of your ATM
CARD $85 USD do let us know by sending us your mailing address, and we are going
to send you the information in which you are going to use in make the payment
for the delivery, once your payment have been comfirm by our accountant officer,
your ATM CARD will be delivered to you ASP.

Get back for immediately delivery of your ATM CARD .

E-mail: info@fedexcourierserviceonline.co.uk.tt

www.fedex.com

=========================================

=========================================

Thanks for your understanding.

Sincerly,

FedEx Courier Company

Phone: +234-807-635-0091

Bank draft or check scam


The authors of these FedEx scam emails typically pretend to be a prior business
associate or mysterious benefactor holding a certified check or bank draft in
your name. All you have to do to claim it is provide your personal information
and pay a small fee. The goal is to get you to reveal financial or bank account
information.

Subject: Dear Customer

Sent: FEDEX DELIVERY AGENT

Subject: Dear Customer

Dear Customer, Good day to you. We have been waiting for you to contact us for
your Confirmable Package that is registered with us for shipping of your Package
to your residential location. This is to inform you that we are in possession of
your Parcel (which include a certified cheque worth of $500,000.00 USD and other
vital documents) that we facilitate the clearance of the cheque in your country,
which is to be couriered to you.

It is the usual practice of our organization to conduct a proper verification of
all Parkages that we are to delivered, to ensure that they are valid. Be rest
assured that your cheque has been confirmed valid and true and delivery will be
made once you have meet the necessary requirements.

The package is registered with us for mailing by the Online Lottery Award Promo
Board as claimed, in England, United Kingdom. We are sending you this email
because your package is been registered on a Special Order.

What you have to do now, is to contact our Delivery Department for immediate
dispatchment of your package to your residencial address. Note that as soon as
our Delivery Team confirms your informations, it will take only one working day
(24 hours) for your package to arrive it designated destination.

For your information, the Mail, VAT & Shipping fees have been paid by the
Lottery Award Promo Board before your package was registered. What you need to
pay is the Security Keeping fee of the FedEx company as stated in our privacy
terms & condition page, in order to secured your Parkage. The cost for the
Security Keeping fee is $200 USD.

This is mandatory, kindly complete the below form to reconfirm your Postal
information:

FULL NAMES:.......................................TELEPHONE:..............

POSTAL

ADDRESS:...................................CITY:................................

OCCUPATION.........................STATE:.......................................
COUNTRY:..........................................

Await your Swift Response.

Yours Faithfully,

Mr. Larry Adams

Tel:+23480717269

fedex-delivery02@hotmail.com

(The Dispatched Officer).

 

Subject: (empty)

From: FedEx Courier Company

Subject:

I am sorry to encroach into your privacy through this manner; we have a
certified cheque of $1,000.000.00 usd in our custody that belongs to you. This
cheque was brought to my desk last week by a lady who gave us your email address
to contact you on the delivery. We wait your response soonest.

FedEx

The authors of these FedEx scam emails typically pretend to be a prior business
associate or mysterious benefactor holding a certified check or bank draft in
your name. All you have to do to claim it is provide your personal information
and pay a small fee. The goal is to get you to reveal financial or bank account
information.

Subject: Dear Customer

Sent: FEDEX DELIVERY AGENT

Subject: Dear Customer

Dear Customer, Good day to you. We have been waiting for you to contact us for
your Confirmable Package that is registered with us for shipping of your Package
to your residential location. This is to inform you that we are in possession of
your Parcel (which include a certified cheque worth of $500,000.00 USD and other
vital documents) that we facilitate the clearance of the cheque in your country,
which is to be couriered to you.

It is the usual practice of our organization to conduct a proper verification of
all Parkages that we are to delivered, to ensure that they are valid. Be rest
assured that your cheque has been confirmed valid and true and delivery will be
made once you have meet the necessary requirements.

The package is registered with us for mailing by the Online Lottery Award Promo
Board as claimed, in England, United Kingdom. We are sending you this email
because your package is been registered on a Special Order.

What you have to do now, is to contact our Delivery Department for immediate
dispatchment of your package to your residencial address. Note that as soon as
our Delivery Team confirms your informations, it will take only one working day
(24 hours) for your package to arrive it designated destination.

For your information, the Mail, VAT & Shipping fees have been paid by the
Lottery Award Promo Board before your package was registered. What you need to
pay is the Security Keeping fee of the FedEx company as stated in our privacy
terms & condition page, in order to secured your Parkage. The cost for the
Security Keeping fee is $200 USD.

This is mandatory, kindly complete the below form to reconfirm your Postal
information:

FULL NAMES:.......................

TELEPHONE:........................

POSTAL ADDRESS:...........

CITY:...................................

OCCUPATION....................

STATE:................................


COUNTRY:..........................

Await your Swift Response.

Yours Faithfully,

Mr. Larry Adams

Tel:+23480717269

fedex-delivery02@hotmail.com

(The Dispatched Officer).

 

Subject: (empty)

From: FedEx Courier Company

Subject:

I am sorry to encroach into your privacy through this manner; we have a
certified cheque of $1,000.000.00 usd in our custody that belongs to you. This
cheque was brought to my desk last week by a lady who gave us your email address
to contact you on the delivery. We wait your response soonest.

FedEx

Contact required


Another common FedEx scam relies on contacting you by email or phone, asking you
to resolve an issue with a shipment. Once contact is made, the attacker uses
social engineering techniques to attempt to defraud you. The email is typically
vague and provides little or no details of the shipment.

Subject: We need to talk to you

We need to talk to you about your parcel write us at
fedex.expressbn@yahoo.com.hk or call +2347038680000

Delivery failure


This set of fraudulent emails claims to be from FedEx regarding a package that
could not be delivered. These emails ask the receiver to open an attachment in
order to obtain the airbill or invoice needed to pick up their package. The
attachment in the email may contain a virus. Please do not open the attachment,
and delete the email immediately.

The frequency of this email tends to increase close to the holiday season,
presumably to exploit the growth in shipping volumes.

Subject: Fed Ex Delivery Notification

Unfortunately we were not able to deliver postal package you sent on December
the 14 in time because the recipient's address is not correct. Please print out
the invoice copy attached and collect the package at our office.

Your FEDEX

www.fedex.com

FedEx status


These fraudulent emails appear to originate from a FedEx employee. The body of
the message may contain a fake notice related to FedEx services or may contain
only a random phrase or sentence. Be aware that the attachment contained in the
email may contain a computer virus. Do not open the attachment. Delete the email
immediately.

 

Subject: Fedex Tracking number N4815347

From: "Fedex Manager, Willis Grabinger"

Dear. Unfortunately we failed to deliver the postal package you have sent on the
27th of July in time because the recipient's address is erroneous. Please print
out the invoice copy attached and collect the package at our office. * This site
is protected by copyright and trademark laws under US and International law.

ATTACHMENT: FEDEXTrackingnumberN4815347.zip

 

Subject: Fedex Item Status N0367092

ATTACHMENT: FEDEXItemStatusN0367092.zip

 

Subject: Fedex Invoice copy N9728605

ATTACHMENT: FEDEXInvoiceN9728605.zip




OTHER COMMON TYPES OF FRAUD

Credit card fraud


This form of identity theft is committed when someone uses your card without
your permission. Keep an eye out for:

 * Incorrect charges on your bank statements.
 * Mistakes on your credit report.
 * A temporary hold placed by your bank on your card or account.

Instant messaging (IM) attack


Similar to email attacks, malware is launched when you click on a hyperlink in
an instant message that then links through to a malicious website. The malware
can be spread through your IM chat sessions to others.

Malware


Software that can infect your computer or phone to steal information or cause
damage. Malware can be spread through hyperlinks and attachments.

Phishing


A perpetrator sends you an email that looks legitimate, but they’re trying to
steal your personal and financial information. The messages usually appear to
come from well-known and trustworthy web sites.

Ransomware


Scammers use ransomware, a type of malware, to hijack your computer. They then
demand a ransom to give you back control of your tech. Ransomware can be spread
through hyperlinks and attachments.

Search engine phishing


These scams involve directing you to malicious sites through a search engine.
The site may offer low-cost products or services like credit cards or loans. If
you enter your credit card information, it’s collected by the phishing site.

Smishing


Similar to email and IM attacks, links are delivered to your mobile device via
text messaging. Malware is launched when you click on a hyperlink that takes you
to a malicious website.

Social engineering


This is a non-technical kind of scam. It often relies on criminals tricking you
into breaking normal security procedures or divulging confidential information.
The perpetrator may try to appeal to you on an emotional level.

Spearphishing


Your company or organization may be targeted in a spearfishing email attack. The
scammer may request unauthorized access to confidential data or money. For
example, a cybercriminal poses as your CEO to try and trick you into sending
cash.

Vishing


The telephone version of phishing is vishing. You receive a message asking you
to call a number to settle an account or fix an error. The perpetrator wants to
get your personal information. If they get it, they could use it to access your
account or open credit cards in your name.




REPORT A SCAM TO THE FEDERAL TRADE COMMISSION

Please forward your phishing e-mails to abuse@fedex.com. If you feel you have
been a victim of one of these other scams, consider contacting the Federal Trade
Commission, the FBI’s Internet Crime Complaint Center, and/or your local law
enforcement.


Submit a report


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