www.klarna.com Open in urlscan Pro
2600:9000:20eb:5800:c:51ac:89c0:93a1  Public Scan

Form analysis
2 forms found in the DOM

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<form novalidate="" id="29002" class="form">
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Text Content

Main menu
 * Shop
    * Shop
    * Klarna shops
    * Financial wellness
    * #WhyPayInterest
    * Extra O Blog
    * Categories
      
       * Animals & pet supplies
       * Baby & child
       * Beauty
       * Electronics
       * Fashion & apparel
       * Home
       * Sports & outdoor
       * Luxury
       * View all
   
    * Featured stores
      
       * Nike
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       * Asos
       * Halfords
       * View all

 * How it works
 * Klarna app
 * For business
    * For business
    * Klarna for business
    * Solutions
      
       * Payment methods
       * Checkout
       * In-store shopping
       * On-site messaging
       * Express button
       * Subscriptions
       * Klarna open banking
   
    * Resources
      
       * Support
       * Platforms and plugins
       * Case studies
       * Demo store
       * Developers portal
       * Marketing resources

 * Help
    * Help
    * Customer support
    * Business support
    * Operational status

Log in


 * PRIVATE LOGIN
   
   Log in to get an overview of your purchases, upcoming payments and settle
   them easily with one click.
   
   Continue in app
   Continue in browser
   Private login


 * BUSINESS LOGIN
   
   Log in to manage your orders, payout reports, store statistics, and general
   settings.
   
   Go to portal
   Business login





SUPPORT.



What do you need help with?



Search
Search

COVID-19

Do you face any issues with your finances or order due to COVID-19? Please click
here to find out how we can help.




CATEGORIES




PAYMENTS

Statements | Make & manage payments | Payment deferral | Payment issues |
Declined purchase



STATEMENTS


 * Where can I view my statements, balance and payments?
   

MAKE & MANAGE PAYMENTS


 * Can I pay later?
   
 * Has Klarna received my payment?
   
 * How do I make a payment?
   
 * Can I pay before the due date?
   
 * What happens if I forget the payment date of a statement?
   
 * Can I pay less than the amount owed each month?
   
 * Why should I pay the interest-saver amount?
   

PAYMENT DEFERRAL


 * What happens if I don’t pay for my order?
   
 * What happens if I request a payment holiday?
   
 * Will my credit score be negatively impacted by my payment holiday?
   
 * What happens if I can’t pay on time due to COVID-19?
   
 * My payment holiday is coming to an end, what happens next?
   
 * How does a payment holiday impact the use of Klarna?
   
 * Will I be charged a fee and interest if I need a payment holiday?
   
 * I need extra support to help manage my finances. What resources are available
   to me?
   

PAYMENT ISSUES


 * I haven't received the email enclosing my statement number/payment
   information.
   
 * What should I do if I am being charged fees by my bank for Klarna payments
   with my Credit Card?
   
 * Why am I struggling to make a payment in the Klarna app?
   
 * Why was my Financing payment not debited automatically?
   
 * Why is there a pending charge on my card?
   

DECLINED PURCHASE


 * Why can't I pay with Klarna anymore?
   
 * Is there a limit on Klarna?
   
 * How can I get approved to pay with Klarna?
   
 * I have used Klarna before - why have I been declined?
   
 * Why was my One-time card purchase declined?
   
 * I have an excellent credit score so why did Klarna not approve my order?
   
 * Why can’t Klarna’s customer service agents explain why my purchase was
   declined?
   
 * What data is used by UK banks and financial institutions in their lending
   decisions?
   
 * Why have I not been offered to pay with Klarna?
   
 * Why was I declined by Klarna?
   
 * My purchase was denied, why do I still see a transaction to Klarna on my
   card?
   

CREDIT CHECK


 * What is my credit limit?
   
 * Does Klarna perform a credit check on me, and will this affect my credit
   score?
   
 * What is a Credit Reference Agency (CRA)?
   
 * Does Klarna send my information to the Credit Reference Agencies (CRA)?
   
 * What is a credit search?
   


REFUNDS

Managing refunds



MANAGING REFUNDS


 * How long do refunds take?
   


DELIVERY & RETURNS

Returns | Deliveries | Cancellations | Problem resolution



RETURNS


 * How do I return my order?
   
 * What happens when I report a return?
   
 * What’s the status of the investigation of my return?
   
 * How long does it take for my return to be registered?
   
 * Can I change my return after it’s been reported?
   
 * My return hasn’t been registered, what should I do?
   
 * Why was the investigation of my return closed, even though my return hasn't
   been registered yet?
   
 * Why did I receive a reminder after returning my order?
   

DELIVERIES


 * I haven’t received my order. Do I have to pay?
   
 * There’s something wrong with my order. Do I have to pay?
   
 * When will my order be delivered?
   

CANCELLATIONS


 * How do I cancel my order?
   
 * My order was canceled. Why am I still being charged?
   

PROBLEM RESOLUTION


 * What happens after I‘ve reported my problem?
   
 * What’s the status of the investigation into my problem?
   
 * How long does it take for my problem to be solved?
   
 * My problem has been solved, what should I do?
   
 * Why was the investigation of my problem closed, even though my problem has
   not been solved yet?
   
 * What should I do if the store doesn’t respond?
   


ACCOUNT & SETTINGS

Manage payment & contact details | Login & account access



MANAGE PAYMENT & CONTACT DETAILS


 * Can I change the card used to make payment?
   
 * How can I change my email address?
   
 * How can I schedule automatic payments for my Financing account?
   
 * Why was I asked to connect my bank account?
   
 * How do I update my personal details?
   

LOGIN & ACCOUNT ACCESS


 * How do I log in & out of my Klarna profile?
   


PRODUCTS & SERVICES

Sustainability at Klarna | How to use Klarna | Payment options | One-time card



SUSTAINABILITY AT KLARNA


 * What is Give one?
   
 * Does Klarna share CO2 user data with any third parties?
   
 * Does the tracker cover CO2 only?
   
 * What is the CO2 calculation displayed in the app and how is it calculated?
   

HOW TO USE KLARNA


 * What information do I need to provide when I buy?
   
 * What is an Affordability Assessment?
   
 * Where can I find the credit agreement for the Financing account?
   
 * How old do I need to be to use Klarna?
   
 * How can I make a formal complaint to Klarna?
   

PAYMENT OPTIONS


 * Who do I contact about my Klarna loan?
   
 * What is ‘Pay in 3 instalments’ and how does it work?
   
 * How do I sign-up and get a Klarna Account?
   
 * What is a representative Annual Percentage Rate (APR)?
   
 * How does ‘Pay in 30 days’ work?
   
 * Why are not all payment methods available at the checkout?
   
 * What is Financing, and how does it work?
   

ONE-TIME CARD


 * What is a One-time card and how does it work?
   
 * Why was my One-time card purchase declined?
   
 * What happens if my purchase is for a different amount than my One-time card?
   
 * What if I never use the One-time card and want to cancel it?
   


FRAUD & SECURITY

Report fraud | Fraud protection | Data protection



REPORT FRAUD


 * How can I report a fraud attempt to Klarna?
   
 * I do not recognise this Klarna purchase. What should I do?
   

FRAUD PROTECTION


 * Am I protected from unauthorised purchases using Klarna?
   
 * Where can I find further information on protecting myself from fraud?
   
 * What is identity theft?
   
 * What is impersonation fraud?
   
 * How can I help protect myself against fraud?
   
 * How can I spot a scam or phishing attack?
   

DATA PROTECTION


 * What is a One-time Password?
   
 * Is my payment information safe?
   
 * How is my data protected when I connect my bank account?
   
 * Does Klarna share CO2 user data with any third parties?
   


COVID-19

COVID-19



COVID-19


 * Is Klarna still available during the COVID-19?
   
 * What will happen to my purchase that has not been delivered because of the
   COVID-19?
   
 * I’ve received a request for payment for a purchase that has been cancelled
   due to the COVID-19 pandemic. What should I do?
   
 * I need to make a return but I’m unable to go to the post office due to
   COVID-19. What do I do?
   
 * I’ve made a purchase but I’m no longer able to receive my delivery due to
   COVID-19, and want to cancel the order. What do I do?
   
 * I’ve lost my job / income and can no longer pay on time due to COVID-19, what
   should I do?
   
 * How can I spot and avoid COVID-19 scams?
   
 * My payment holiday (payment freeze) due to COVID-19 is coming to an end, what
   happens next?
   
 * What happens if I can’t pay on time due to COVID-19?
   




SOLVE YOUR PROBLEMS WITH THE KLARNA APP.



Simply download the Klarna app to:


 * Resolve problems, handle returns
 * Manage your payments
 * View all your purchases



Download the app
Login



STILL NEED HELP? CONTACT US.

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KLARNA

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Modern Slavery Act statement

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Operational status

Klarna Open Banking

Copyright © 2005-2021 Klarna Bank AB (publ). Klarna Bank AB (publ) is authorised
and regulated by the Swedish Financial Supervisory Authority. Deemed authorised
by the Prudential Regulation Authority. Subject to regulation by the Financial
Conduct Authority and limited regulation by the Prudential Regulation Authority.
Details of the Temporary Permissions Regime, which allows EEA-based firms to
operate in the UK for a limited period while seeking full authorisation, are
available on the Financial Conduct Authority’s website. Klarna Bank AB offers
both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay
in 30 days agreements are not regulated by the FCA. Klarna Bank AB (publ)
registered and head office: Sveavägen 46, 111 34 Stockholm, Sweden. A Swedish
public limited company (publikt bankaktiebolag) registered with the Swedish
Companies Registration Office with organisation number: 556737-0431.

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