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Skip to content Interactive Panel Discussion: Building Successful XD and Creative Teams REGISTER * Home * Job Seekers * Employers * Talent Showcase * Blog * DE&I * About * Contact * My Account * Home * Job Seekers * Employers * Talent Showcase * Blog * DE&I * About * Contact * My Account WELLNESS WITHOUT BARRIERS: MAKING ‘ACCESSIBLE’ SCALABLE by Steve Dobrowski | Feb 28, 2023 A CVS HEALTH SUCCESS STORY THE OVERVIEW Onward Search helped CVS Health, one of the nation’s leading healthcare solutions corporations, build and scale one of the strongest accessibility & inclusive design departments in the country. THE CHALLENGE > A GLOBAL PRIORITY, A HEALTHCARE NECESSITY. Across industries, accessibility is an ethical, legal, and financial imperative. In the world of healthcare, it takes on an even higher level of importance. Imagine if the immunocompromised population were unable to access the COVID-19 vaccine or ill patients could not fill their medication prescriptions. Persons with disabilities (PWDs) often need healthcare services the most, yet they also have the most difficulty accessing care. A Fortune 5 market leader with over 44 million customers, CVS Health recognizes accessibility as a global priority and an industry necessity. A pharmacy chain, health insurance provider and more, the corporation’s many brands include CVS Pharmacy, CVS Caremark, and Aetna. Accessibility is at the core of each brand’s shared mission to help people with their health whenever and wherever they need it. From in-store experiences to mobile applications, CVS Health sets out to put accessibility and inclusive design into action across every digital touchpoint. However, successful accessibility programs require quick access to niche expertise, and special talent searches demand deep understanding—which makes the right talent solutions partners as hard to find as the right talent. THE SOLUTION > CLIENT-DRIVEN SPECIALIZATION, USER-CENTRIC SUCCESS. Our clients needed experts. So, we became the experts. Our team members joined the International Association of Accessibility Professionals (IAAP). Onward Search’s digital transformation (Dx) division now has a dedicated accessibility talent recruitment team serving many of the nation’s leading brands. Led by CPACC-certified specialist, Catherine Sherry, the task force hired over 120 accessibility professionals for CVS Health at record speed. Together, we transformed our client’s once modest accessibility team into a full-fledged department, nearly 50% of whom have disabilities themselves. Today, CVS Health’s rapidly growing accessibility department does not just build solutions for PWDs; it builds solutions with PWDs. “I’m finally able to start a life of my own,” declared a visually impaired accessibility engineer our team hired. We’re immensely proud to have helped professionals with visual, auditory and cognitive impairments find stable work with CVS Health. And our industry-leading client is equally proud of the tremendous work they accomplished. “It’s not just about compliance; it’s about building a delightful experience. People with disabilities often view functional as exceptional. We take pride in raising the bar,” shared a representative of the accomplished accessibility team. They not only avoided expensive lawsuits, but they also elevated CVS Health’s brand image and tapped into a trillion dollar market. By employing native assistive technology users, training employees across departments, and baking accessibility into each step of every company process–the accessibility division went from reactive remediation to proactive innovation, designing accessible experiences at scale–with every user at heart. > “ANYONE CAN RECRUIT TALENT, BUT ONLY SPECIALISTS CAN UNDERSTAND TALENT.” Catherine Sherry, CPACC | Director of Client Services, Onward Search BY THE NUMBERS Relevant accessibility talent statistics to date: * Built a network of over 5,000 accessibility professionals * Hired 120+ accessibility professionals for CVS Health * Made nearly 30 hires in 3 months for CVS Health * Recruited 50+ people with disabilities to CVS Health * Helped CVS Health scale an accessibility team from 4 to nearly 100 BY THE SERVICES Workforce solutions that we leveraged for CVS Health: * Contract Talent * Contract-to-Hire Talent * Direct Hire Talent BY THE CAPABILITIES Accessibility objectives that we helped CVS Health power: * Accessibility Auditing * Remediation Planning and Execution * Internal Team Training & Process Improvement * Strategic Communications & Policy Development * Accessibility Project Management * End-to-End Digital Product Design and Innovation BY THE EXPERTS Examples of accessibility specialists in our exclusive talent network: * Accessibility Architects * Accessibility Analysts * Accessibility QA Testers & Auditors * Accessibility Engineers / Accessibility Developers * Accessibility Project Managers & Program Managers * Accessibility Product Owners / Accessibility Product Managers * Accessibility Designers & Inclusive Designers * Accessibility CX Designers * Accessibility UX/UI Designers * Accessibility UX Content Strategists * Accessibility UX Copywriters * Accessibility Trainers * Accessibility Directors, Executives and Leads f -------------------------------------------------------------------------------- WE DON’T JUST SEARCH; WE SOLVE. Beyond staffing, we also equip organizations with fast, flexible access to strategic advisors and managed solutions. Check out Onward Imagine, our new way to power accessibility and inclusive design. MAKE ACCESSIBILITY A REALITY. Connect with our accessibility & inclusive design specialists. * First Name* * Last Name* * Company * Hidden Title * Email Address* * Hidden Phone * What are you looking to hire? * CAPTCHA * * Yes, I wish to receive Email Notifications from Onward Search. « Older Entries Next Entries » * * Subscribe to Newsletter * Enter Email to Subscribe* Categories Categories Select Category Employer Insights Talent Insights This Week in Creative Staffing Uncategorized Search Search for: Popular Posts * Trends in User Experience * 15 Tough Interview Questions * How Freelancers Can Boost Summer Productivity Connect with us Tags AI Artificial Intelligence Boston Career career advice Career Cast Career Center careers creative staffing creative staffing insights creative staffing news Design digital marketing Events Freelance Freelancers Freelancing hiring hiring trends In-House Interactive Design Internet Marketing Interview interviewing IT jobs job seekers marketing Networking Onward Search our team Resources Resume Search Marketing SEO Social Media staffing The Best of Twitter Twitter User Experience User Experience Design UX UX Design Web Design Web Development Archives Archives Select Month June 2023 May 2023 April 2023 February 2023 November 2022 October 2022 September 2022 August 2022 June 2022 May 2022 March 2022 September 2021 July 2021 June 2021 April 2021 March 2021 January 2021 October 2020 September 2020 August 2020 July 2020 May 2020 March 2020 February 2020 October 2019 September 2019 August 2019 May 2018 February 2018 January 2018 December 2017 November 2017 October 2017 September 2017 August 2017 July 2017 June 2017 May 2017 April 2017 March 2017 February 2017 January 2017 December 2016 November 2016 October 2016 September 2016 August 2016 July 2016 June 2016 May 2016 April 2016 March 2016 February 2016 January 2016 December 2015 November 2015 June 2015 November 2014 September 2014 August 2014 July 2014 June 2014 May 2014 April 2014 March 2014 February 2014 January 2014 December 2013 October 2013 August 2013 March 2013 February 2013 January 2013 December 2012 November 2012 October 2012 September 2012 August 2012 July 2012 June 2012 May 2012 April 2012 March 2012 February 2012 January 2012 December 2011 November 2011 October 2011 September 2011 August 2011 July 2011 June 2011 May 2011 April 2011 March 2011 February 2011 January 2011 December 2010 November 2010 October 2010 September 2010 August 2010 July 2010 June 2010 May 2010 April 2010 March 2010 February 2010 January 2010 November 2009 October 2009 September 2009 July 2009 June 2009 May 2009 March 2009 February 2009 January 2009 December 2008 November 2008 October 2008 September 2008 August 2008 July 2008 June 2008 May 2008 April 2008 March 2008 VIEW JOB BOARD CONTACT US About Us Onward Search is a specialized workforce solutions provider that empowers creative excellence, brand engagement, and digital innovation. Learn more about us. Site Map Home About DE&I Job Seekers Employers Talent Showcase Blog & Resources Referral Program Careers Page Contact Our Brands Onward Imagine Onward Play Onward Select Contact Us Corporate Headquarters: 230 East Avenue, Suite 101 Norwalk, CT 06855 800.829.0072 Connect With Us * Follow * Follow * Follow * Follow * Follow * Follow © 2023 Onward Search | Privacy Notifications