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https://www.medallia.com/products/agent-connect/?utm_campaign=ftr&utm_content=Rocket+Mortgage+Servicing&utm_mediu...
Submission: On November 13 via manual from US — Scanned from US
Submission: On November 13 via manual from US — Scanned from US
Form analysis 2 forms found in the DOM
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WHY MEDALLIA WHY MEDALLIA Learn how partnering with us can transform your business — for both customers and employees. SUCCESS STORIES See results from brands like yours ROI CALCULATOR Optimize your program spend ENTERPRISE-GRADE PLATFORM Explore all features and benefits WORLD-CLASS SERVICE Get support for crucial operations GLOBAL IMPACT Impact the world beyond your own AI LEADERSHIP Follow our AI experience innovations PARTNER NETWORK Access approved, localized expertise PLATFORM MEDALLIA PLATFORM Explore how experiences come together in one powerful platform. COMPREHENSIVE FEEDBACK CAPTURE Collect every signal for more meaningful data ADMINISTRATION Run complex, global programs with self-service ROLE-BASED REPORTING Close the loop and drive action quickly AI & ANALYTICS Uncover essential insights from every interaction INTEGRATIONS Easily share data across systems and teams PRICING Expand your program with flexible pricing ENTERPRISE-GRADE SECURITY Keep your business data safe and compliant SOLUTIONS CUSTOMER EXPERIENCE End-to-end customer experience management and orchestration OVERVIEW CUSTOMER EXPERIENCE MANAGEMENT DIGITAL EXPERIENCE EXPERIENCE ORCHESTRATION PERSONALIZED MESSAGING EMPLOYEE EXPERIENCE Employee listening and activation solutions OVERVIEW EMPLOYEE LISTENING EMPLOYEE ACTIVATION IDEAS CONTACT CENTER Improve agent engagement and optimize service quality OVERVIEW CONVERSATION INTELLIGENCE AGENT COACHING QUALITY MANAGEMENT INTELLIGENT CALLBACK MARKET RESEARCH Expert research strategy, design, analytics, and deliverables OVERVIEW AGILE RESEARCH CONSUMER INTELLIGENCE VIDEO RESEARCH STRATEGY & SERVICES INDUSTRIES AUTOMOTIVE FINANCIAL SERVICES HEALTHCARE INSURANCE LIFE SCIENCES MANUFACTURING PUBLIC SECTOR RETAIL RESTAURANTS TECHNOLOGY & SERVICES TELCO & MEDIA TRAVEL & HOSPITALITY UTILITIES RESOURCES DISCOVER Get guidance from leading experience professionals across a variety of mediums. BLOG NEWSROOM CUSTOMER STORIES EVENT CALENDAR CAREERS MEDALLIA XCHANGE LEARN Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn. TRAINING & CERTIFICATION MEDALLIA USER GROUP EXPERIENCE 101 EXPERIENCE NOW RESOURCE LIBRARY PARTNERS SUPPORT Our team is ready to support you with knowledge, help, and new enhancements. KNOWLEDGE CENTER EXPERTS ON DEMAND CONTACT SUPPORT EXP NOW Medallia’s On-Demand Streaming Network Watch Now Request a demo Why Medallia Why Medallia Learn how partnering with us can transform your business — for both customers and employees. Success Stories See results from brands like yours World-Class Service Get support for crucial operations Enterprise-Grade Platform Explore all features and benefits Global Impact Improve the world beyond your own AI Leadership Follow our AI experience innovations Partner Network Access approved, localized expertise Platform Medallia Platform Explore how experiences come together in one powerful platform. Comprehensive Feedback Capture Collect every signal for more meaningful data Administration Run complex, global programs with self-service Role-Based Reporting Close the loop and drive action quickly AI & Analytics Uncover essential insights from every interaction Integrations Easily share data across systems and teams Pricing Expand your program with flexible pricing Enterprise-Grade Security Keep your business data safe and compliant Solutions Customer Experience End-to-end customer experience management and orchestration Customer Experience Management Tracking & measurement to improve customer loyalty Digital Experience Capture & scoring for digital journeys Experience Orchestration Individualized customer journeys at scale Personalized Messaging AI-driven two-way messaging Employee Experience Employee listening and activation solutions Employee Listening Candidate to exit experience feedback Employee Activation Real-time feedback tied to stakeholder action Ideas Fast problem-solving through crowdsourcing Contact Center Improve agent engagement and optimize service quality Conversation Intelligence Automated insights from every conversation Agent Coaching Frontline-specific coaching Quality Management QM and assurance optimization Intelligent Callback Virtual hold and scheduling technology Market Research Expert research strategy, design, analytics, and deliverables Agile Research Pre-built surveys for quick insights Consumer Intelligence Competitive insights for retail & restaurants Video Research Online focus groups and panel studies Research Strategy & Services In-house experts for customized research Industries Industries Explore our best-in-class experience management solutions for your industry Automotive Financial Services Healthcare Insurance Life Sciences Manufacturing Public Sector Restaurants Retail Technology & Services Telecom and Media Travel & Hospitality Utilities Resources Discover Get guidance from leading experience professionals across a variety of mediums. Blog Newsroom Customer Stories Event Calendar Careers Medallia Xchange Learn Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn. Training & Certification Medallia User Group Experience 101 Experience Now Resource Library Partners Support Our team is ready to support you with knowledge, help, and new enhancements. Knowledge Center Experts on Demand Contact Support Experience 2024 See the exciting new releases from the keynote. Watch now Request a demo Loading... There was an error MEDALLIA AGENT CONNECT EMPOWER YOUR CUSTOMER SERVICE TEAMS FROM ANYWHERE Help remote and in-house contact center teams stay engaged and deliver great customer experiences Get in Touch LEARN HOW LEADING CONTACT CENTERS SEE AN ROI OF 325% WITH AGENT CONNECT Download the Report ENGAGED AGENTS DELIVER BETTER CUSTOMER SERVICE Customer service agents deal with surprises every day, but their performance should never be one of them. Keep work-from-anywhere teams connected through role-specific dashboards, transparent feedback, and personalized coaching. Negative feedback does happen, but with Medallia’s Agent Connect you can give agents the chance to self-correct and proactively reach out for help. Put agents in the driver’s seat with real-time transparency. Learn More TAKE AGENT ENGAGEMENT FURTHER WITH IN-THE-MOMENT PERSONALIZED COACHING Never miss a coaching moment. Capture customer feedback on agent performance after every service interaction. With higher-than-average response rates and real-time feedback streams, team leaders can easily identify and act on meaningful coaching opportunities with their agents. Learn More “WE LIVE AND DIE BY THE AGENT CONNECT FEEDBACK STREAM. IT GIVES US UNMATCHED VISIBILITY INTO OUR AGENTS’ PERFORMANCE AND HELPS US DELIVER MORE EFFECTIVE 1:1 COACHING. AGENTS LOVE RECEIVING THE RECOGNITION AND MORE TAILORED COACHING AND THIS HAS TRANSLATED INTO HIGHER LEVELS OF ENGAGEMENT, IMPROVED SERVICE DELIVERY AND A 25% IMPROVEMENT IN ATTRITION RATES.” GREG GERMAN Customer Service Manager, Swanson TURN QUALITY MANAGEMENT INTO A TIME-SAVER Do you want your work performance to be judged on only 2% of your effort? Neither do customer service agents. It’s time to move away from random quality management call selection. Medallia makes QM smarter by auto selecting the moments that matter most for manual quality review. The result: more actionable business insights and more time for leaders to spend on 1:1 personalized feedback leading to better agent and customer experiences. Learn More BE YOUR CUSTOMERS' HERO BY QUICKLY FIXING POOR EXPERIENCES AUTOMATE TO INSTANTLY MAKE THINGS RIGHT Create automated service recovery workflows that help you instantly make things right with customers after negative service experiences. EQUIP EVERY AGENT WITH THE RIGHT DETAILS Put the right customer information at every agent’s fingertips so they no longer have to log into disparate systems to discover why customers are calling. TRACK PERFORMANCE OVER TIME Continually evolve your service recovery process by understanding performance over time. MAKE IT EASIER TO CELEBRATE YOUR AGENTS Running reward programs in a contact center can be hard to manage. With Medallia Agent Connect, you can put the program in the hands of your customers. Our unique customer-driven rewards enable customers to suggest rewards after positive service interactions. Use the leaderboard and kudos to encourage team interaction and motivate and agents. Learn More EASY TO INTEGRATE WITH YOUR EXISTING TECH STACK Agent Connect easily integrates with service, messaging, and reporting platforms. With our integrations, you can capture real-time customer feedback and use it to motivate your front-line team, power service recovery programs, and transform coaching and QA. “WITHOUT THE COMBINATION OF AGENT CONNECT AND TEXT ANALYTICS, WE WOULDN’T BE ABLE TO KNOW ABOUT TRENDING ISSUES AS THEY ARISE.” JASON COATS Senior Director, Customer Care Choice Hotels Learn More WITH MEDALLIA, CHOICE HOTELS ACHIEVED: >1 M pieces of feedback since launch 4.7/5 moved from 4.5 to 4.7 with improved service 7-FIG. annual revenue gain with improved expereiences TALK TO A CONTACT CENTER SUITE EXPERT OOPS… LOOKS LIKE WE'RE HAVING TROUBLE. PLEASE REFRESH THE PAGE AND TRY AGAIN. 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