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 * Parents
 * Administrators
 * Book an Event
 * Yearbooks
 * All Services
 * Support
   * My Account
   * FAQs
   * Careers
   * Contact Us

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 * Parents
 * Administrators
 * Book an Event
 * Yearbooks
 * All Services
 * Support
   * My Account
   * FAQs
   * Careers
   * Contact Us

 * Parents
 * Administrators
 * Book an Event
 * Yearbooks
 * All Services
 * Support
   * My Account
   * FAQs
   * Careers
   * Contact Us

 * Español


WHAT IS THE STATUS OF MY ORDER? WHEN WILL I RECEIVE MY ORDER?

Pre-Order Picture DaysProof Order Picture DaysIf you ordered PRIOR to picture
day, (or the pre-determined order by date on the printed flyer) your order will
be delivered to your organization for disbursement.All orders are normally
processed together in batches (unless you have expedited your order online). The
estimated delivery date is an estimate based on your scheduled due date.If you
ordered after picture day, or after the predetermined order by date, your order
may be mailed directly to you and you might be charged a late or shipping
fee.Your order will stay in our system until the due date, even if you placed
your order before the due date.If your organization elects to change or extend
the due date, your order may be delayed.


You can track the real-time status of you order by logging into your account
here.

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If you placed your order online, you were provided with an estimated delivery
date. You also may have had the opportunity to upgrade and pay for expedited
shipping.

We do not begin processing any orders until your organization submits & we
receive all paper copy orders, and (if applicable) group photos are approved by
your organization.

We are always improving our delivery systems and appreciate your patience while
we make sure your order is perfect!

In all cases, you will receive a separate email when your order leaves our
facility, that email will contain the specific delivery information.



View all FAQs


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