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(505) 670-0585 info@xcellentmacsupport.com

 * What We Do
 * Testimonials
 * Our Blog
 * Contact Us
 * Home

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 * What We Do
 * Testimonials
 * Our Blog
 * Contact Us
 * Home


APPLE REPAIR AND SPECIALIST

Located in Santa Fe, Xcellent Macintosh Support, LLC delivers personalized Apple
computer, WiFi, network, and technical services to individuals and businesses
throughout Northern New Mexico.

◊ Open and considered an essential service during Covid-19, by using safety
protocols.

◊ Apple Certified
◊ Member of Apple Consultants Network (ACN)
◊ Professionally trained hardware and software engineer
◊ WiFi and Network Certified

Contact Us




WHAT WE DO

HARDWARE & SOFTWARE

We are xcellent at troubleshooting hardware and software problems, or installing
hardware/software upgrades. Or maybe you need help configuring a new computer
or server, or transferring your data to a new computer.  Is your machine dead?
There’s a good chance we can recover your data even if your machine won’t turn
on!

NETWORK CERTIFIED

The internet and your local area network (wifi) is your pipeline to the outside
digital world. Network design, troubleshooting, and enhancements are common
tasks for us. We install reliable, high-speed wifi systems or wifi mesh systems
in homes and businesses needing better wifi performance than what “wifi
extenders” can achieve. Certified through CWNP LLC as a Certified Wireless
Design Professional (CWDP), and two engineering degrees, means your business is
in good hands to ensure your network is secure and performing at its peek. We’re
also experts in Virtual Private Networks (VPN) for secure remote access to your
computer and network devices such as security cameras, printers, and server
databases.

TECHNOLOGY CONSULTANT

Our technical expertise extends beyond Apple products to help you choose the
right technology for your needs. Or, we can help you troubleshoot
technologies you already own. If necessary, we can contact a vendor, such as
Comcast or Centurylink, or a manufacturer to resolve a technical issue for
you–we speak their language.

DEVICE TROUBLESHOOTING

Having trouble with a device attached to your computer or network?  Not sure
where the problem is?  We can figure it out!  Whether it be a printer, scanner,
network device, or unique USB peripheral, we come to you to see the whole
picture, determine the cause, and find a solution.

TRAINING

Patiently explaining how to use your Apple device, or explaining how to do a
particular task is something we love to do.  Unlike most of our competitors, we
offer a lower price for training than our other services. We believe in
empowering clients to know how to do something themselves.

TELEPHONE SUPPORT

Sometimes a problem can be resolved over the phone without an onsite visit.
 This saves a lot of money and time.


WITH OVER 20 YEARS OF EXPERIENCE IN HARDWARE AND SOFTWARE ENGINEERING, WE OFFER
OUR SERVICES TO ANYONE WHO NEEDS HELP CROSSING THE TECHNICAL DIVIDE.

Here’s what our clients say about our work:


QUICK, EFFICIENT RESPONSE

I telecommute and am completely dependent on having ready access to my files as
well as a high-functioning computer at all times.  When my computer crashed
recently, I called Xcellent Macintosh Support and Randy came right over to help
solve the problem.  When it became apparent that the problem was more complex,
he took my Mac with him but promised to work on it that day.  By evening we knew
that the computer was toast but Randy had been able to recover all of my files,
folders and apps.  I went in search of a new computer immediately, armed with
some very helpful advice from Randy about what on my future machine was worth
the extra money and what was not.  Once I had my new computer, Randy reloaded
everything for me and I was working on my new computer this evening.  (His
advice on what to make sure was upgraded has turned out to be essential.)
 Randy’s charge for his support was very reasonable and his responsiveness at
each turn was greatly appreciated.  I highly recommend Xcellent MacIntosh
Support to everyone with a Mac!

— Lynne E. Richards, PhD, Santa Fe, New Mexico


HONEST BUSINESS PRACTICES

“Randy at Xcellent Macintosh Support offers reliable, intelligent and pleasant
help. I would recommend him in a heart-beat. I was having difficulties with my
email account and Randy knew exactly what the problem was. Thank you for your
honest business practices!”

– Stacy Weber


EXCEPTIONAL AND FRIENDLY MACINTOSH SUPPORT

“I’ve known Randy for over 7 years and he’s provided nothing but exceptional and
friendly Macintosh support. I’ve recommended him to many clients, all of whom
say great things about his ability to detangle frustrating Wi-Fi woes, take
control of networking issues, wrangle printers into submission, and generally
improve all things Macintosh. I cannot recommend him highly enough.”

– Canton Becker


ABOUT RANDY WEBER

RANDY WEBER

Owner, Xcellent Macintosh Support

Randy Weber is a professionally trained engineer with bachelor of science
degrees in Electrical Engineer and Computer Science from UC Irvine. His
engineering experience includes having worked at Walt Disney Imagineering
designing cutting-edge computer architectures and vehicle control
systems for EPCOT, Tokyo Disneyland and Walt Disneyworld. At Emulex Corporation
he designed disk and tape controllers for small computer systems. At Corollary
Inc. he designed integrated circuits used for the first commercial multiple
processor computer systems. All along, he often accepted responsibilities doing
IT support, which has been his primary focus since 1996. He as been an Certified
Apple Consultant for 13 years.



In addition to providing computer support, Randy also creates uplifting and
inspiring music videos of Northern New Mexico’s amazing landscapes. A collection
of these videos are now available from his latest
project, apathosproductions.com.
 * LinkedIn


RANDY’S BLOG


FRAUD ON INSTAGRAM

This is to publicly inform people that someone was impersonating me on
Instagram, using an account named "randyweberxcellentmacintosh" which is NOT me.
 It was not my account and I have no association with it.  I have no Instagram
or Facebook accounts.  More troubling...

read more


USE APPLE’S 2-STEP AUTHORIZATION, IF YOU LOVE YOUR FRIENDS AND FAMILY

I thought I was safe.  My online accounts all have long random passwords, and I
use 2-Step Authorization whenever its available.   And I'm security minded, in
these times of rampant online scams, which I've become familiar with through the
numerous scams my client's...

read more


APPLE MAIL SMART MAILBOXES SOMETIMES LOSE MESSAGES

Are you mysteriously missing new messages in Apple Mail? Apple Mail's Smart
Mailbox feature works great, except when it doesn't. Several clients have had
sudden mysterious Apple Mail problems, such as incoming mail going directly to
Trash or losing a new message...

read more
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WHAT'S GOING ON?

WE CAN HELP YOU WITH APPLE HARDWARE REPAIR, CONFIGURATION, SOFTWARE, NETWORKING,
EMAIL NEEDS… YOU NAME IT!

(505) 670-0585

info@xcellentmacsupport.com


CONTACT FORM



Name

Phone

Email Address

Please provide a brief description of what you need

Submit


Member of Apple Consultants Network


Network Certified by CWNP LLC

(505) 670-0585
info@xcellentmacsupport.com

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