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UNLOCKING VALUE: THE ART OF EFFECTIVE ESTATE ASSET MANAGEMENT
We consider how effective asset management can ensure resources are used
efficiently, costs are controlled, and assets are maintained to support
long-term sustainability.
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DECODING HYBRID LEADERSHIP: ELEVATING COMMUNICATION TO STRENGTHEN CONNECTIONS
We consider the essential skills of proactive communication and inclusive
facilitation for hybrid leaders.
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CAPITAL MARKETS PRESENTATION
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CAPITA COLLABORATES WITH AMAZON WEB SERVICES (AWS) TO DELIVER A NEXT
GENERATION CONTACT CENTRE AND SERVICE EXCELLENCE SOLUTION
Capita announces CapitaContact, leveraging Amazon Connect, the generative
AI-powered contact centre solution from Amazon Web Services (AWS).
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FEATURED NEWS
CAPITAL MARKETS PRESENTATION
Capita’s Capital Markets presentation sets out the Group’s strategic
priorities and themes of “Better Efficiencies, Better Technology, Better
Delivery, Better Company”.
CAPITA COLLABORATES WITH AMAZON WEB SERVICES (AWS) TO DELIVER A NEXT
GENERATION CONTACT CENTRE AND SERVICE EXCELLENCE SOLUTION
Capita announces CapitaContact, leveraging Amazon Connect, the generative
AI-powered contact centre solution from Amazon Web Services (AWS).
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FEATURED NEWS
CAPITAL MARKETS PRESENTATION
Capita’s Capital Markets presentation sets out the Group’s strategic
priorities and themes of “Better Efficiencies, Better Technology, Better
Delivery, Better Company”.
CAPITA COLLABORATES WITH AMAZON WEB SERVICES (AWS) TO DELIVER A NEXT
GENERATION CONTACT CENTRE AND SERVICE EXCELLENCE SOLUTION
Capita announces CapitaContact, leveraging Amazon Connect, the generative
AI-powered contact centre solution from Amazon Web Services (AWS).
View more
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FEATURED NEWS
CAPITAL MARKETS PRESENTATION
Capita’s Capital Markets presentation sets out the Group’s strategic
priorities and themes of “Better Efficiencies, Better Technology, Better
Delivery, Better Company”.
CAPITA COLLABORATES WITH AMAZON WEB SERVICES (AWS) TO DELIVER A NEXT
GENERATION CONTACT CENTRE AND SERVICE EXCELLENCE SOLUTION
Capita announces CapitaContact, leveraging Amazon Connect, the generative
AI-powered contact centre solution from Amazon Web Services (AWS).
View more
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CASE STUDY: HOW EDUCATORS ARE ANCHORING THE ROYAL NAVY’S TRAINING TRANSFORMATION
MISSION
Discover how the Royal Navy and Team Fisher, the Capita-led consortium working
on Project Selborne, are transforming 80% of shore-based training for sailors
and marines.
Read the case study Services for defence organisations
REPORT: EFFECTIVE PAYMENT COLLECTIONS: LEAD WITH EMPATHY, HANDLE WITH CARE
By prioritising integrity and compliance, businesses can navigate the
complexities of the collections market in the UK & Ireland with confidence and
resilience.
Download the report
THE BIG QUESTIONS: OUR LEARNING AND DEVELOPMENT PODCAST SERIES
We meet with L&D practitioners across industries and sectors to discuss the big
questions in learning, exploring how we can all learn and grow at work – and
providing you with practical tips along the way.
Listen now
THE AGE OF THE AUGMENTED AGENT
As we move closer to making real on the promise of Generative AI, our thought
leadership paper explores AI and Gen AI through the customer experience lens.
Download the paper
CASE STUDY: HOW EDUCATORS ARE ANCHORING THE ROYAL NAVY’S TRAINING TRANSFORMATION
MISSION
Discover how the Royal Navy and Team Fisher, the Capita-led consortium working
on Project Selborne, are transforming 80% of shore-based training for sailors
and marines.
Read the case study Services for defence organisations
REPORT: EFFECTIVE PAYMENT COLLECTIONS: LEAD WITH EMPATHY, HANDLE WITH CARE
By prioritising integrity and compliance, businesses can navigate the
complexities of the collections market in the UK & Ireland with confidence and
resilience.
Download the report
THE BIG QUESTIONS: OUR LEARNING AND DEVELOPMENT PODCAST SERIES
We meet with L&D practitioners across industries and sectors to discuss the big
questions in learning, exploring how we can all learn and grow at work – and
providing you with practical tips along the way.
Listen now
THE AGE OF THE AUGMENTED AGENT
As we move closer to making real on the promise of Generative AI, our thought
leadership paper explores AI and Gen AI through the customer experience lens.
Download the paper
CASE STUDY: HOW EDUCATORS ARE ANCHORING THE ROYAL NAVY’S TRAINING TRANSFORMATION
MISSION
Discover how the Royal Navy and Team Fisher, the Capita-led consortium working
on Project Selborne, are transforming 80% of shore-based training for sailors
and marines.
Read the case study Services for defence organisations
* 1
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WHAT'S NEW
FEATURED HIGHLIGHTS
CAPITA PLC EXTENDS CONTRACT WITH EUROPEAN TELECOMS PROVIDER
Capita announces it has extended its customer experience contract with a leading
European integrated telecoms company for 2 years from January 2024.
Read more
CAPITA SECURES EXTENSION WITH WESTMINSTER CITY COUNCIL
Capita has a 3 year extension to deliver council tax, revenues and benefits, and
business rates customer management for Westminster City Council.
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OUR EXPERTISE IN YOUR INDUSTRY
We’re a consulting, transformation and digital services business, delivering
innovative solutions to transform and simplify the links between businesses and
customers, and governments and citizens. We offer unparalleled breadth and depth
of expertise across each of the industries we support – find out more by
selecting your industry below.
EDUCATION AND LEARNING
Our market-leading local authority software and best-in-class school support
services are helping to deliver the best possible outcomes for children and
young people.
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FINANCIAL SERVICES
We help financial services clients navigate the unique, evolving challenges of a
complex, highly-regulated industry, helping to transform their customers’
experiences.
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CENTRAL GOVERNMENT
We’re a vital strategic partner to government, delivering technology-enabled
services to create better outcomes for citizens and communities.
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LOCAL GOVERNMENT
We work together with local authorities to improve productivity and outcomes,
helping to create thriving local spaces and exceeding service expectations.
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HEALTH
We’re committed to delivering high quality healthcare technology and services
for under-pressure professionals, improving patient outcomes.
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HOUSING
Our cloud-based housing management software helps social housing providers to
manage stock efficiently and compliantly whilst keeping residents safe.
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RETAIL
We’re experts in creating seamless experiences, helping retailers meet
increasing consumer expectations with services which improve online and in-store
performance.
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TELECOMMUNICATIONS
We apply our industry- and technology expertise to help our telecoms clients
transform operations, processes and culture for seamless end-to-end experiences.
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TRANSPORT
We help the transport industry enhance passenger experience safely, sustainably
and efficiently with our industry- transformational and technology expertise.
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UTILITIES
We’re helping transform the utilities industry, enabling a culture of not just
energy consumption, but energy creation in line with rising consumer
expectations.
Read more
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INSIGHTS
LATEST INSIGHTS
Capita experts share their opinion and insight on new ideas, approaches,
technology and topics related to our business and markets.
Local government
Property and infrastructure
Resilience
UNLOCKING VALUE: THE ART OF EFFECTIVE ESTATE ASSET MANAGEMENT
Phil Bishop
We consider how effective asset management can ensure resources are used
efficiently, costs are controlled, and assets are maintained to support
long-term sustainability.
03/06/2024
2 Mins read
Insight
Learning & development
DECODING HYBRID LEADERSHIP: ELEVATING COMMUNICATION TO STRENGTHEN CONNECTIONS
James Eynon
We consider the essential skills of proactive communication and inclusive
facilitation for hybrid leaders.
17/05/2024
5 Mins read
Insight
Health
Welfare
Automation
Data and analytics
Digital & technology
Productivity
Property and infrastructure
Resilience
Vulnerability
UNLOCKING EFFICIENCIES FOR GP PRACTICES THROUGH DIGITAL TRANSFORMATION
Neil Skellham
Find out how we’re helping to deliver practical and agile digital management
solutions for GP practices
17/05/2024
4 Mins read
Insight
Learning & development
MASTERING HYBRID LEADERSHIP: UNLOCKING PERFORMANCE AND TRUST
James Eynon
We consider the essential qualities of effective leaders in an evolving
workplace.
15/05/2024
4 Mins read
Insight
Health
Public services
Productivity
PARTNERSHIP AS A PILLAR: BALANCING COST AND CARE IN THE NHS
Tim Coney
We discuss how NHS trusts can achieve real terms savings, without taking on
clinical services or making clinical decisions.
03/05/2024
5 Mins read
Insight
Education
MODERNISING WORKFORCE DEVELOPMENT FOR SUSTAINABLE EDUCATIONAL EXCELLENCE
John Faulconbridge
Our report proposes clear strategies for modernising workforce development to
create a healthier, more inclusive educational ecosystem and better outcomes for
children and communities.
25/04/2024
3 Mins read
Insight
* 1
* 2
* 3
* 4
View all insights
CASE STUDIES
READ ABOUT OUR WORK
Every day we’re helping our clients transform and simplify services with
innovative solutions. Here are some practical examples of how we’re delivering
these solutions and the difference they make.
HELPING A LARGE WATER COMPANY ENHANCE EXPERIENCE
Summary
Our partnership with Severn Trent has given their customers a better experience
and aided with debt collection.
CARBON NEUTRAL GOALS: SUPPORTING LANCASTER UNIVERSITY’S PLANNING APPLICATION
PROCESS FOR A SOLAR FARM
Summary
We applied our experience in managing large, complex applications to process
planning for Lancaster University’s solar farm through to formal determination.
KEEPING THOUSANDS OF HOMES AND RESIDENTS SAFE
Summary
Find out how our software is allowing the Peaks & Plains Trust to plan their
compliance activity effectively, work more efficiently and make more informed
decisions.
COLLABORATING TO ENABLE DIGITAL SCOTLAND
Summary
We’re committed to working together with Commsworld to support Scotland’s
digital strategy with technology and a focus on enabling citizen-focussed
outcomes.
EXPERT CLINICAL TRAINING FOR MASS TESTING
Summary
We partnered with the DHSC Test and Trace programme to rapidly upskill the
public so lateral flow asymptomatic testing could be carried out at scale.
NEWSROOM
LATEST NEWS
Find out what's happening around Capita.
Corporate information
CAPITAL MARKETS PRESENTATION
Capita
Capita’s Capital Markets presentation sets out the Group’s strategic priorities
and themes of “Better Efficiencies, Better Technology, Better Delivery, Better
Company”.
13/06/2024
5 Mins read
News
Artificial intelligence
Automation
Corporate information
Customer experience
Digital & technology
CAPITA COLLABORATES WITH AMAZON WEB SERVICES (AWS) TO DELIVER A NEXT GENERATION
CONTACT CENTRE AND SERVICE EXCELLENCE SOLUTION
Capita
Capita announces CapitaContact, leveraging Amazon Connect, the generative
AI-powered contact centre solution from Amazon Web Services (AWS).
10/06/2024
3 Mins read
News
Corporate information
AGM TRADING UPDATE FOR THE 4 MONTHS TO 30 APRIL 2024
Capita
Capita announces it is trading in line with expectations for 2024.
21/05/2024
4 Mins read
News
Corporate information
CAPITA EXPANDS PARTNER COLLABORATION WITH SERVICENOW AS MANAGED SERVICE PROVIDER
Capita
Capita announces an expansion of the collaboration with ServiceNow to help drive
productivity and efficiencies, deliver growth and improve offerings to clients.
15/05/2024
2 Mins read
News
Defence
Corporate information
Learning & development
ROYAL NAVY SELBORNE PARTNERSHIP DELIVERS ELEVEN NEW WARSHIP BRIDGE SIMULATORS
Capita
Capita-led consortium Team Fisher has partnered with Metaverse VR to deliver 11
new Warship Bridge Simulators.
13/05/2024
4 Mins read
News
Business growth
Corporate information
CAPITA ADDS TWO NEW GLOBAL SITES TO SUPPORT CUSTOMER EXPERIENCE DELIVERY
Capita
Capita Experience has reconfirmed its commitment to creating global delivery
centres of excellence, with the recent opening of two new sites.
08/05/2024
2 Min reads
News
* 1
* 2
* 3
* 4
View all news
Capita is a leading provider of business process services, driven by data,
technology and people. Every day our 43,000 colleagues help millions of people,
by delivering innovative, digitally enabled solutions to transform and simplify
the connections between government and citizens, businesses and customers.
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