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 * Shop AmazonSmile
 * Contact Us
 * Sign in to Your Org Central Account

Enrol Now

 * Get Started
 * About AmazonSmile
 * Receive Donations
 * Spread the Word
 * Privacy


GET STARTED

How do I enrol to receive donations for my charitable organisation?

In order to enrol and receive donations, you must be an official representative
of an eligible organisation, and then follow these easy steps:

 1. Search for your charitable organisation by name or registered charity number
    and then select the organisation you represent. Be sure to confirm you are
    selecting the correct organisation, as many charitable organisations have
    similar names.
 2. Create an organisation administrator account and accept the AmazonSmile
    Participation Agreement on behalf of your organisation.
 3. Verify your email address (we recommend that you use an email address that
    is associated with your charitable organisation).
 4. Submit your organisation’s bank account information.
 5. Upload a copy of a bank statement to verify your organisation’s bank account
    information.

    



What is an organisation administrator?

An organisation administrator is an official representative of an organisation
that has authority to access and manage AmazonSmile programme information on
behalf of their charitable organisation.

Why do you need an email address for my charitable organisation?

We require a valid email address so that we can communicate important programme
information to each enroled organisation. From time to time we will send emails
with information about your organisation’s donation amounts and information
about AmazonSmile programme promotions.

Can you mail our organisation a donation cheque instead of sending an electronic
funds transfer?

We do not mail donation cheques due to the expense of cheque processing and
fulfillment. We distribute donations using electronic transfer to reduce
operational expenses so we can donate 100% of the funds to eligible charitable
organisations.

Will customers still be able to select my charitable organisation if I don’t
enrol?

If you do not enrol your charitable organisation, including providing accurate
bank account information for an electronic transfer, AmazonSmile customers
cannot select your charitable organisation to receive donations from Amazon. You
must enrol in order to appear as an option for customers to select your
charitable organisation.

What happens if another person has already enroled my charitable organisation
and they were not authorised to do so?

If your organisation has been enroled by an unauthorised person please contact
us.

What are other considerations for my charity?

Charities are responsible for obtaining their own legal, tax, and financial
guidance regarding participation in the programme.


ABOUT AMAZONSMILE

What is AmazonSmile?

AmazonSmile is a website operated by Amazon that lets customers enjoy the same
wide selection of products, low prices, and convenient shopping features as on
amazon.co.uk. The difference is that when customers shop through the URL
smile.amazon.co.uk, Amazon will donate 0.5% of the net purchase price (excluding
VAT, returns and shipping fees) of eligible purchases to the charitable
organisations selected by customers.

What are the eligibility requirements for charitable organisations to
participate?

Organisations must be registered and in good standing with the Charity
Commission of either England and Wales, Scotland, or Northern Ireland to be
eligible to participate. Organisations that engage in, support, encourage, or
promote intolerance, discrimination, hate, terrorism, violence, money
laundering, or other illegal activities are not eligible to participate. Amazon
relies on the Charity Commission for England and Wales, the OSCR and the Charity
Commission for Northern Ireland, as well as other statutory law enforcement
bodies, to determine which organisations fall into these groups. Charitable
organisations must also adhere to the AmazonSmile Participation Agreement to
maintain eligibility. Charitable organisations may choose not to participate in
AmazonSmile at any time. Although we aim to include only charitable
organisations that are in good standing, we cannot guarantee the good standing
and/or conduct of any charitable organisation. For complete details, see the
AmazonSmile Participation Agreement.

How does AmazonSmile work?

In order to browse or shop through AmazonSmile, customers must first select a
charitable organisation. Once they have chosen their charity they can shop the
site as they normally would. Amazon will donate 0.5% of the net purchase price
(excluding VAT, returns and shipping fees) of the customer’s eligible purchases.
Only purchases made through smile.amazon.co.uk are eligible to generate
donations.

Is there any cost to charitable organisations or to customers?

No. There is no cost to charitable organisations or to AmazonSmile customers.
The shopping experience is identical to amazon.co.uk with the added benefit that
Amazon will donate to the charitable organisations selected by customers.

Do you charge any administrative fees or take any deduction from the donation
amount?

No. Charities must enrol to receive donations and have a valid bank account to
which we can route donations, but there is no charge to participate and we do
not deduct any fees from the donation amount.

Can charitable organisations outside the U.K. participate?

No. Eligible charitable organisations must be enroled with the Charity
Commission of either England and Wales, Scotland, or Northern Ireland to be
eligible to participate.

What are spotlight charities?

From time to time we may highlight one or more charitable organisations from the
total list of eligible organisations. We do this to make it easier for customers
to choose an organisation to support from the many available options, but we do
not endorse any particular organisation or the causes they support. To apply for
consideration as a spotlight charity, please submit a spotlight charity
application. Note that you must first enrol your charitable organisation at
org.amazon.co.uk. Sign in to org.amazon.co.uk, then click the Help link at the
top of the page, then under General Programme Information, select the Spotlight
Charities link to access the application form.









May customers make direct donations to charitable organisations through the
AmazonSmile programme?

The only way for customers to support their selected charitable organisation
through AmazonSmile is by shopping at smile.amazon.co.uk. Direct donations are
not currently supported.

Does AmazonSmile take any portion of donations to fund its operations?

No.

How do I contact AmazonSmile?

To submit a question to the support team, use this contact us form.

If I do not want my organisation to participate in the AmazonSmile programme,
what do I do?

If you do not want your organisation to participate in the AmazonSmile programme
please contact us and request that your organisation be removed from the
programme.





How can we change the AmazonSmile organisation administrator to another person?

Sign in to Org Central and select Settings at the top of the page. Click on the
"Remove me as administrator" button. Then, a new administrator will need to
enrol the organisation and resubmit bank account information.

If your administrator is no longer with the company or you believe your account
was claimed by someone outside your organisation, please contact us and include
a request in your message to remove the current administrator. Also please
provide contact information for the new organisation administrator.

How do I change my account information such as email address and password?

Sign in to Org Central and select Settings and then Edit Account Information or
Contact Information. Note that if this same email address is associated with
other accounts such as the account you purchase products with, the name, email
address, or password will also be changed for your other accounts.

How do I update the bank account information for our electronic transfer?

Log into and select Settings and then click on the Edit button next to Deposit
Method.

How can I update my organisation’s name, address, or mission statement?

To modify your organisation’s address or mission statement, update your
information with the charity commission you are enroled with. Please contact us
to request an update to your organisation’s name.

What do I do if my organisation’s administrator is no longer with our nonprofit
and we need to change the administrator?

If your account is enroled with an administrator who is no longer with your
organisation, please contact us and include a request in your message to remove
the current administrator. Also please provide contact information for the new
organisation administrator.


RECEIVE DONATIONS

How does my charity receive the donations?

Each quarter, Amazon makes donations to eligible charitable organisations by
electronic funds transfer. Donations will be transferred within 28 days after
the end of the following calendar quarter. To account for product returns, we
may reduce the amount of donations in a given calendar quarter and add it to the
subsequent quarter, subject to any reduction due to returns from prior quarters.
See the AmazonSmile Participation Agreement for more details.

What happens if we do not enrol our charitable organisation and provide a bank
account for an electronic transfer?

If you do not enrol your charitable organisation, including providing accurate
bank account information for an electronic transfer, AmazonSmile customers
cannot select your charitable organisation to receive donations from Amazon. You
must enrol in order to appear as an option for customers to select your
charitable organisation.

How much of the customers’ purchase price does Amazon donate?

Amazon will donate 0.5% of the net purchase price (excluding VAT, returns and
shipping fees) of eligible purchases to the charitable organisations that
customers select. The purchase price for each item is the purchase price,
excluding shipping, handling, gift-wrapping fees, VAT, and service charges, and
less any rebates, returns, and bad debt. Certain items are not eligible and will
not result in donations.

What purchases are eligible for donations?

Millions of products on AmazonSmile are eligible for donations. You will see
eligible products marked “Eligible for AmazonSmile donation” on their product
detail pages. Recurring Subscribe-and-Save purchases and subscription renewals
are not currently eligible. For more information, see Qualifying Purchases in
the AmazonSmile Participation Agreement.

In order to receive a donation disbursement, what is the minimum amount my
organisation needs to have accrued from customer purchases?

The minimum amount a charitable organisation must accrue to receive a quarterly
donation is £5.00. If the total donation amount due to your organisation, based
on the purchases by all customers who selected your charitable organisation, is
less than £5.00 as of the end of a given calendar quarter, AmazonSmile will hold
the donation amounts and add them to donation amounts allocated to your
organisation in subsequent calendar quarters. However, if you have an accrued
donation that remains below £5.00 for four consecutive quarters, Amazon will
disburse accrued donation amounts to you in the donation cycle following the
fourth quarter, even if the donation amount is less than £5.00. For complete
details, see the AmazonSmile Participation Agreement.

Can I view the amount of donations my charitable organisation has received?

We currently do not provide reports that enable viewing of donations received.

I enroled but didn't receive a donation. What happened?

You will not receive a donation disbursement if your organisation’s earnings are
below the minimum donation amount of £5.00. Note that donations accrued during
each calendar quarter are disbursed approximately 28 days after the end of the
following calendar quarter. Even if your organisation does not accrue at least
£5.00 in donations, AmazonSmile will make a donation at least once per year. If
you have questions, please contact us


SPREAD THE WORD

How do we spread the word about AmazonSmile to our supporters?

Visit org.amazon.co.uk to access tools to help you spread the word to your
supporters. When you sign in to your organisation’s org.amazon.co.uk account and
click on “Marketing Tools,” you can obtain a link to a customised AmazonSmile
landing page for your organisation that you may use in email newsletters, on
your website, or in social media posts. You'll also be able to access a
downloadable website banner and social sharing widgets to reach your Facebook
and Twitter followers.










PRIVACY

Will you share my email address or account information?

We take your privacy extremely seriously. Please see the Amazon.co.uk Privacy
Notice for more information.

Will you share information about the amount of money Amazon donates to my
organisation?

We may occasionally publicly disclose the amount of donations to all charitable
organisations or particular organisations resulting from the AmazonSmile
programme or otherwise made by Amazon; however, we will never disclose
information that ties donations made to individual customers.

Will you share with my organisation information about the AmazonSmile customers
who have selected to support my organisation?

No. Amazon will not share individual customer information with you regarding
customers who have selected to support your organisation. Please see the
Amazon.co.uk Privacy Notice for more information.

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