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Submission: On February 01 via api from AE — Scanned from DE
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Support Central
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CONTACT US
If you can't find what you need on Support Central, we can help. Get in touch
with us by submitting a Service Request or log in to the Support Portal. If it's
urgent, you can always give us a call.
WHAT WOULD YOU LIKE TO DO?
* SUBMIT A SERVICE REQUEST
Raise a Service Request with a simple form. No log in needed.
* LOG IN OR SIGN UP TO THE SUPPORT PORTAL
Track, manage and raise Service Requests.
* CALL US
Speak with our team.
TROUBLESHOOTING ACONEX
*
Troubleshoot Aconex log in problems
*
View system status and information on current incidents
*
Troubleshoot errors in Aconex
*
Web browsers and operating systems supported by Aconex
USING THE SUPPORT PORTAL
*
User access levels
*
Setting up your Support Portal account
*
Getting in touch with the right team
*
What is the Oracle Construction and Engineering Support Portal?
*
Create and manage Service Requests
*
Choosing a severity level
*
What information do I need to provide?
FREQUENTLY ASKED QUESTIONS
* * Can I raise a Service Request via email?
No. The Contact Us form allows you to raise a Service Request without
logging in or registering. If you later decide you want to track and manage
your support requests, you can sign up for the Support Portal.
* How can I follow up on an existing Service Request?
You can either:
* Reply directly to the confirmation email you received when you raised
your Service Request.
* Log in to the Support Portal to track and follow up on your request.
* Give us a call. Please have your Service Request (SR) number handy.
* Where can I find my Service Request (SR) number?
Your Service Request (SR) number is found in the subject line of the email
you received when you raised your request. You can also log in to the
Support Portal to track your request.
* Do I need to sign up for the Support Portal?
No. The Contact Us form allows you to raise a Service Request without
logging in or registering. If you later decide you want to track and manage
your support requests, you can sign up for the Support Portal.
* When can I expect a response to my Service Request?
You'll receive a confirmation email letting you know we’ve received your
Service Request. Please allow up to 24 hours for our team to review your
request. If your query is urgent, please call us. Local contact numbers are
available on our Contact Us page.
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