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WE HANDLE YOURPROCESSES SO YOU CANRUN YOUR BUSINESS

Services OutsourcingLead Generation Company

With AgainAgain as your solutions provider, you can focus on building your
business, while your customers get the exceptional service they deserve.

Contact UsContact Us
 * Customer Support Reps
 * Back Office Support
 * Technical Support
 * Bookkeeping
 * Sales & Billing
 * Virtual Assistance
 * Bookkeeping

 * Customer Support Reps
 * Back Office Support
 * Technical Support
 * Bookkeeping
 * Sales & Billing
 * Virtual Assistance
 * Bookkeeping



志强

剛剛發送

你好！ 您能幫我取消預訂嗎？

AGAINAGAIN

剛剛發送

我會立即為您取消！

MARIE

Sent just now

Hi! Can you help me cancel my reservation for Pete Mitchell made earlier this
week?

AGAINAGAIN

Sent just now

Sure. I’ll cancel that immediately for you!

PETER

Gerade erst verschickt

Hallo! Können Sie mir helfen, meine Reservierung zu stornieren?

AGAINAGAIN

Gerade erst verschickt

Sicher. Ich werde das sofort für Sie stornieren!

志强

剛剛發送

你好！ 您能幫我取消預訂嗎？

AGAINAGAIN

剛剛發送

我會立即為您取消！

MARIE

Sent just now

Hi! Can you help me cancel my reservation for Pete Mitchell made earlier this
week?

AGAINAGAIN

Sent just now

Sure. I’ll cancel that immediately for you!


01 - WHO WE ARE


ABOUTAGAINAGAIN

We are dedicated to providing world-class outsourced support services, whether
it's via phone, social media, helpdesk or in person.

Our global team of 1,000+ employees has been helping over 80 startups and
Fortune 500 companies.


WE ARE TRUSTED

 * 
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02 - OUR BENEFITS


WE MAKECHANGE,TOGETHER

We combine technology with humaningenuity to solve some of the world'sbiggest
challenges. When you workwith us, the possibilities are endless.


 * MULTILINGUALEXPERIENCE
   
   Our team has diverse experience in over 30 languages representing over 25
   nationalities and 35+ crops.


 * BACK OFFICESUPPORT
   
   We help you enhance the quality and reduce costs at the same time. Plans
   start at $7.99/hour.


 * RAPIDSCALING-UP
   
   We help hundreds of businesses grow faster by delegating recurring,
   mission-critical tasks to dedicated virtual assistants.


03 - HOW WE CAN HELP YOU


OUR VASCANHELP YOU WITH


INCREASING BUSINESS PRODUCTIVITY TOITS HIGHEST PERFORMANCE




 * VIRTUAL ASSISTANCE
   
   01
   
   To-do list growing out of control? Let a VA from AgainAgain take that small
   mountain of routine tasks off your hands so you can get back to growing your
   business.


 * LEAD GENERATION
   
   02
   
   A results-oriented approach created and run by marketers, spreadsheet
   enthusiasts and mad scientists from our team successfully helping B2B
   companies to increase their conversions and revenue.


 * BACK
   OFFICE SUPPORT
   
   03
   
   As a business owner, you know how much work goes on behind the scenes to keep
   everything running smoothly. Our VAs can provide whatever kind of back office
   support you need – whether it’s claims management, data entry, research, or
   anything else.


 * TECHNICAL SUPPORT
   
   04
   
   Downtime means lost money. Protect your business with expert technical
   support from one of our qualified and highly-trained VAs.


 * CUSTOMER SUPPORT
   REPS
   
   05
   
   Direct customer interactions are a huge factor in making your business
   successful. With our rigorous corporate training program and selective
   hiring, you can rest assured that your new VA will put the best possible face
   on your business.


 * BOOK-KEEPING
   
   06
   
   Bookkeeping for even the smallest businesses can quickly turn into an
   energy-draining, time-sucking headache. Our meticulous accounting and
   bookkeeping services will free up loads of time so you can get back to what
   really matters.


 * SALES & BILLING
   
   07
   
   Streamlining your sales and billing processes with a dedicated sales and
   billing assistant means more efficient transactions, a better customer
   experience, and ultimately more revenue.


 * IT & DEVELOPMENT
   
   08
   
   Providing teams of front-end and back-end engineers, QAs, and project
   managers to assists our clients needs in web and mobile development.


 * BRANDING & UX UI DESIGN
   
   09
   
   Team of experienced UX UI designers, motion experts, 3D enthusiasts, and
   illustrators managed by our PMs are there to support all design and branding
   needs of our partners.




04 - QUALITY CHECKING


WITH A STRONG FOCUS ONANALYTICS AND PERFORMANCEOPTIMIZATION

Support your future with our analytics system. Control your Customer
Satisfaction, Cost of Ownership savings, and Efficiency of your services.


 * UTILIZATION RATE
   
   20%
   
   
   ON-HOLD TIME
   
   24 seconds


 * FCR (FIRST CALL RESOLUTION)
   
   14%
   
   
   1ST RESPONSE TIME
   
   26%


 * EMPLOYEE ENGAGEMENT RATE
   
   33%
   
   
   


 * AHT (AVERAGE HANDLING TIME)
   
   04:15 min
   
   


 * RPH (REQUESTS PER HOUR)
   
   1
   
   
   CSAT (CUSTOMER SATISFACTION)
   
   10%


WE DON’T LIKE TALKING ABOUT OURSELVESBUT WE DON’T MIND IF OUR CUSTOMERS DO.

We have significantly improved our KPIs on efficiency and optimized our costs by
40% with AgainAgain in less than 6 months. And, our client's satisfaction
according to a recent feedback has has only increased.

Ronan Stewart, SVP & COO, Midmarket & Partner Ecosystems, SAP

They're experts in crafting email marketing campaigns and creating engaging
content that is visually appealing.

Levi Ryan, VP of Sales Development

We’ve had excellent results from this collaboration.

Juan Carlos Liminana, Sales & Marketing Director, Opensense

We have significantly improved our KPIs on efficiency and optimized our costs by
40% with AgainAgain in less than 6 months. And, our client's satisfaction
according to a recent feedback has has only increased.

Ronan Stewart, SVP & COO, Midmarket & Partner Ecosystems, SAP

They're experts in crafting email marketing campaigns and creating engaging
content that is visually appealing.

Levi Ryan, VP of Sales Development

We’ve had excellent results from this collaboration.

Juan Carlos Liminana, Sales & Marketing Director, Opensense

We have significantly improved our KPIs on efficiency and optimized our costs by
40% with AgainAgain in less than 6 months. And, our client's satisfaction
according to a recent feedback has has only increased.

Ronan Stewart, SVP & COO, Midmarket & Partner Ecosystems, SAP

They're experts in crafting email marketing campaigns and creating engaging
content that is visually appealing.

Levi Ryan, VP of Sales Development

We’ve had excellent results from this collaboration.

Juan Carlos Liminana, Sales & Marketing Director, Opensense




CASESTUDIES




BUSINESS PROCESS OPTIMIZATION FOR D&M CAR LEASING

 * 85%
   
   Appointments

 * $880K
   
   Revenue

 * #bposervices
 * #businessprocessoutsourcing
 * #backofficesupport


CUSTOMER SUPPORT FOR VATES - IT SOLUTIONS COMPANY

 * 90%
   
   Appointments

 * $850K
   
   Revenue

 * #outsourcing
 * #callcenter
 * #customerservice


CALL CENTRE OUTSTAFFING FOR AVELO AIRLINES

 * 75%
   
   Appointments

 * $900K
   
   Revenue

 * #service
 * #sales&billing
 * #bpo


CALL CENTRE OUTSOURCING FOR GLOBAL LOGISTICS COMPANY

 * 85%
   
   Appointments

 * $950K
   
   Revenue

 * #startup
 * #webdevelopment
 * #emaillist


MULTI - CHANNEL SUPPORT FOR GRAVASTAR - ECOMMERCE PLATFORM

 * 83%
   
   Appointments

 * $760K
   
   Revenue

 * #business
 * #marketingdigital
 * #technicalsupport


ACIC : CRM INTEGRATION FOR LEADING PHARMACEUTICALS MANUFACTURER

 * 80%
   
   Appointments

 * $700K
   
   Revenue

 * #bookkeeping
 * #email
 * #openrate


MAXIMIZING EFFICIENCY WITH BPO FOR VOUCH INSURANCE COMPANY

 * 87%
   
   Appointments

 * $840K
   
   Revenue

 * #contactcenter
 * #customerservice
 * #outbound


CUSTOMER SUPPORT FOR СLOTHING STORE. MARILKA CASE STUDY

 * 80%
   
   Appointments

 * $750K
   
   Revenue

 * #salesoutsourcing
 * #customersupport
 * #kpi


HANDLING 15,000+ CALLS FOR TRIPMOLE TRAVEL AGENCY

 * 70%
   
   Appointments

 * $670K
   
   Revenue

 * #contactcenter
 * #call
 * #outbound


CUSTOMER ASSISTANTS FOR PARTNERS DIRECT INSURANCE COMPANY

 * 65%
   
   Appointments

 * $780K
   
   Revenue

 * #emailmarketing
 * #marketingplan
 * #customersupportreps


CONVERTING LEADS INTO NEW CUSTOMERS. BURTNER ELECTRIC CASE STUDY

 * 85%
   
   Appointments

 * $820K
   
   Revenue

 * #leads
 * #emaildesign
 * #marketingideas


WITH SUCH IMPRESSIVE RESULTS, IT'S NO WONDER THAT OVER 90% OF OUR CLIENTS
CONTINUE TO WORK WITH US AFTER 12 MONTHS.


 * >30.000
   
   We generate >30,000 leads monthly
   
   


 * 8М+
   
   Customer Requests Received Annually
   
   


 * 1000+
   
   People on board 1000+
   
   


03 - OUR ADVANTAGES

24/7 coverage30 languagesDedicated or shared support consultantReliable
serviceConstant analysis of your business’ performance


GET READYTO ROCKET YOURBUSINESS AHEAD


 * FOCUS ON THE BIG STUFF
   
   It’s hard to grow a business when you’re overwhelmed. Your new VA will take
   care of the little things so you can focus on the most critical tasks.


 * MOVE FORWARD FASTER
   
   You’ll be amazed how much more you can get done with the right assistant.
   It’s like having a productivity superpower.


 * GET YOUR
   TIME BACK
   
   However you want to spend your time, it’s yours. And right now it’s buried
   underneath a mountain of emails and menial tasks. Let’s change that.


LISTEN TOOUR VAS

 * 00:11

 * 00:14

 * 00:12

 * 00:11

 * 00:10

 * 00:10


CONTENT HUB



01

February 14,2023


KEY POINTS FOR DEVELOPING A SUCCESSFUL COLD EMAIL MARKETING STRATEGY

Cold email marketing can be a powerful tool to establish new business contacts
and create lasting relationships with future clients. However, a successful
strategy requires an adequate plan and a series of steps that must be followed.
In this article, we will discuss the basics of a cold email marketing strategy,
such as optimizing technical tools and warming up email accounts, verifying the
mailing list and segmenting the target audience, and personalizing the content
of cold emails. We will also include relevant keywords such as cold email
marketing, email authentication, mailing automation, email verification,
marketing objectives, and personalized content.

02

February 14,2023


ECO-FRIENDLY EMAIL MARKETING: A COMPLETE GUIDE ON HOW TO SELL THROUGH CAMPAIGNS
WITHOUT IRRITATING USERS.

To launch a successful email marketing campaign, you need to create a detailed
project plan. First, decide on the type of email campaign and the audience you
want to target. Consider factors such as age, interests, and play style.

03

April 03,2023


PROPER EMAIL MARKETING OR HOW NOT TO MESS UP YOUR EMAILS. FOR BEGINNERS

I'll try to briefly and quickly introduce you to the world of Email Marketing. I
will tell you about goals, Open Rate, and the main types of mailings.

04

March 08,2023


WHY IS EMAIL MARKETING STILL EFFECTIVE IN 2023?

Although there is an opinion that email marketing is outdated and no longer
effective, in fact, this is not the case. Even in 2023, email newsletters remain
one of the most effective ways to attract customers and increase sales

05

March 22,2023


ALL YOU NEED TO KNOW ABOUT EMAIL MARKETING

We love email marketing. Not only because it helps us achieve our financial
goals, but also because it spreads information about who we are, what we do, and
how we can help people develop their businesses.

06

April 17,2023


DISCOVERING CHATGPT: HOW TO OPTIMIZE THE WORK OF MARKETERS IN A FEW CLICKS

The presentation of the new version of ChatGPT caused a real delight among
professionals in various areas, including marketers. Now we can easily use the
tools of the neural network to analyze the target audience and develop
profitable approaches that will lead customers to purchase. The software
provides effective marketing communications and helps to solve dozens of other
commercial tasks. In this article, we will share information on how you can use
the opportunities of ChatGPT in CRM and email marketing.

07

April 14,2023


HOW DO I REACTIVATE MY INACTIVE SUBSCRIBER BASE?

Why Are There Inactive Subscribers?

08

April 18,2023


HOW TO PROPERLY TEST PRICING IN THE FIRST YEAR OF A STARTUP'S OPERATION.

For three years now, at Boosta, we have been developing three SaaS products for
marketers, SEO specialists, and business owners from all over the world. Over
these three years, we have conducted many experiments with pricing pages and
made a lot of mistakes. Read on to learn about these mistakes and how to avoid
them in this article.

09

May 10,2023


8 EFFECTIVE COLD EMAIL TEMPLATES THAT WILL GET YOUR B2B CUSTOMERS ATTENTION

Creating cold emails is not as easy as it might seem at first glance.

10

May 10,2023


55 COLD EMAIL TEMPLATES TO GENERATE RESPONSES IN 2023

Marketing with cold emails has always been, and still is, one of the most
effective ways to generate leads for many companies. They help not only increase
open rates but also increase conversions.

11

May 15,2023


TOP 13 B2B LEAD GENERATION COMPANIES THAT WILL BRING SUCCESS TO YOUR BUSINESS IN
2023

The primary task for a new business is to find customers. Collecting leads
yourself can be a labor-intensive and time-consuming process. Every minute
counts for a startup in a highly competitive environment, so lead generation
companies come to the rescue.


OUR AWARDS

 * 
 * 
 * 
 * 
 * 
 * 


DATARELIABILITY


ENCRYPTED DATA SECURITY

Our advanced information protocols comply with various international security
standards.




 * HIGH SECURITY STANDARDS
   
   We care about your data being secure and protected - that's why we are PCI
   DSS, ISO 27001 and ISO 27701 (GDPR) certified.


 * 99%
   CONTINUITY
   
   99,99% continuity Uninterruptible services: power supply, data & voice
   channels, Internet channels duplicated.


 * REMOTE AGENTS
   MODEL
   
   Remote agents model is fully supported, thus traffic between agent and office
   is encrypted and secured by two-factor authentication.


 * GDPR
   CERTIFIED
   
   EU General Data Protection Regulation (GDPR): This certification confirms
   that we comply with the EU’s GDPR, which protects the personal data of our
   European customers.


11 - PRICING


WE’VE GOT A PERFECTPRICING FOR YOU

 * Hourly
 * Monthly

 * #1Startup
   
   
   1299$
   
   Team Size 2+
   
   Start Now
   
   BENEFITS
   
    * Agentsdedicated
    * Team leadershared
    * Operations Managershared
    * Onboarding Managershared
    * CSMshared
    * HR People Partnershared
    * Continuous Improvementadd-on
    * L&D Officeradd-on
    * WFMadd-on
    * Quality Assuranceadd-on
    * Bufferadd-on
    * PEX Free 40hr Projectnot included
    * Billing modelsubscription-based monthly billing

 * #2Professional
   
   
   1200$
   
   Team Size 5+
   
   Start Now
   
   BENEFITS
   
    * Agentsdedicated
    * Team leadershared / dedicated, option to buy-up
    * Operations Managershared
    * Onboarding Managershared
    * CSMshared
    * HR People Partnershared
    * Continuous Improvementadd-on
    * L&D Officershared / dedicated, option to buy-up
    * WFMadd-on
    * Quality Assuranceshared / dedicated, option to buy-up
    * Bufferadd-on
    * PEX Free 40hr Projectincluded
    * Billing modelsubscription-based or per hour

 * #3Enterprise
   
   
   CONTACT US
   
   Team Size 25+
   
   Start Now
   
   BENEFITS
   
    * Agentsdedicated
    * Team leaderdedicated
    * Operations Managershashared / dedicated
    * Onboarding Managershared
    * CSMshared / dedicated
    * HR People Partnershared / dedicated
    * Continuous Improvementshared / dedicated
    * L&D Officershared / dedicated
    * WFMshared / dedicated
    * Quality Assuranceshared / dedicated
    * Bufferdedicated
    * PEX Free 40hr Projectincluded
    * Billing modelper hour or per transaction-based billing


FREQUENTLY
ASKED QUESTIONS

Contact UsContact Us
 * What is customer support?
   
   Customer support is a range of services aimed at providing the customers with
   assistance and answers when it comes to purchasing and using the product.

 * Why do companies outsource customer service?
   
   Outsourcing of the support is a great way to gather a team that is going to
   ensure a great user experience, client satisfaction and will provide a high
   level care without you having to hire and educate a team in-house.

 * Is my AgainAgain VA or a team of VAs dedicated?
   
   Yes, your AgainAgain VAs are only working on your tasks and responsibilities
   discussed in the agreement and in those hours which you have opted for.

 * Do you offer 24/7 support?
   
   Yes, of course. Although most of the businesses typically prefer 4 or 8 hours
   a day, five days a week, we still offer our 24/7 support from our global
   team. Usually clients share with us their requirements in terms of the
   coverages and we organize the team accordingly.

 * Can I access VAs globally?
   
   Yes, of course, we have multilingual VA support as well for our international
   clients. Reach out to our sales team in order to share your language and
   geographical requirements and we will get back to you with all the interested
   details.

 * Do you have quality control procedures?
   
   All calls, chats, and actions are recorded for quality control purposes.
   Calls are routinely screened to make sure TSR’s are providing the highest
   quality of service. Weekly meetings are held to discuss new accounts and
   existing clients.


LET'S MAKE OUR TEAM BECOME PART OF YOURS!

Schedule a callGet a quote

 * 4.9 out of 9 reviews

 * 5 out of 43 reviews


DO THINGS THAT MATTER, LEAVE THE REST TO AGAINAGAIN.

Hi@Againagain.agency


 * SERVICES
   
   Virtual AssistanceLead GenerationBack Office SupportTechnical SupportCustomer
   Support RepsBook-keepingSales & BillingBack Office SupportTechnical Support


 * INDUSTRIES
   
   Ecommerce & RetailSaaS & SoftwareHealthCare & HealthTechGaming &
   EntertainmentFinTechHealthCare PayerOn-Demand: Food, Personal,
   TransportationPublic SectorAutomotive


 * LOCATIONS
   
   PhilippinesUzbekistanGeorgiaUkraineUAEWFH


 * INSIGHTS
   
   BlogCases


 * PRICING
   
   Pricing Plans


 * COMPNANY
   
   Business Process OutsourcingLead GenerationCall Center OutsourcingCustomer
   Support OutsourcingMeet The TeamVacancies



@ 2023 AgainAgain | All Rights Reserved