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HomeShelley Martin2024-06-18T14:24:47+00:00


CHANNEL ONLY PARTNER FOR ENTERPRISE IT THIRD-PARTY MAINTENANCE


CHANNEL ONLY PARTNER FOR


ENTERPRISE IT THIRD-PARTY


MAINTENANCEMAINTENANCESUPPORTCOVERAGE

Partner with Ultra Support for effortless enterprise IT hardware maintenance. As
the leading Channel Only Partner for third-party enterprise IT support, we
provide dependable and affordable solutions that you can rely on. Outsource your
clients’ maintenance requirements to us confidently, knowing their equipment is
in safe hands..

Learn about our servicesLearn about our services


ADDING VALUE TO YOUR SERVICE DELIVERY PORTFOLIO

Ultra Support specialises in channel-only maintenance and project services in
the Data Centre. We offer flexible, innovative solutions to help partners add
value to customer relationships. Our vendor-agnostic maintenance supports over
two thousand customer sites and hundreds of thousands of assets, with most of
those supported 24/7. We prioritise service and strive for excellence in our
areas of expertise.



PROJECT SERVICES

Project services are managed by our expert resources for a seamless project
management experience.

Learn moreLearn more

FIELD ENGINEERING COVERAGE

Industry-leading Enterprise IT third-party maintenance services to channel
partners globally.

Learn moreLearn more


TAILORED SOLUTIONS SUITED TO YOUR CLIENTS’ NEEDS

Our technical engineering team and network of stocking locations ensure that we
can provide support within 4 hours, 24/7/365, to major cities and many other
areas throughout the UK. Our in-house service desk and nationwide field
engineering coverage enable us to quickly identify the right engineer and part
to fulfil your contractual service level.

We prioritise customer satisfaction by monitoring SLAs through KPIs, ticketing
systems, and alerts, achieving an average overall SLA attainment of over 96.0%.
We offer flexible service levels, response & fix times, including Engineer Only
& Parts Only models to meet your requirements and budget. Our experienced
Account Managers will work with you to develop a tailored solution suited to
your clients’ needs.

DATA STORAGE MAINTENANCE

Our Data Storage support is unparalleled, providing a diverse selection of
options to cater to all your hardware support requirements. From single tape
drives to multi-drive libraries, we have you covered. Our Storage Array options
are extensive, featuring top manufacturers of NAS, SAN, and Enterprise Arrays.

Learn moreLearn more

SERVER MAINTENANCE

Our team of experienced engineers are available 24/7 to resolve any issues that
may arise with both single and multi-processor systems. We provide comprehensive
server support for a wide range of technologies, including RISC, Unix, and x86
platforms. You can rely on our dependable support to keep your systems running
smoothly.

Learn moreLearn more

NETWORKING MAINTENANCE

We excel in providing first-class support for tier-one and tier-two vendors,
including Cisco, Juniper, and HPE. Our team of highly skilled engineers
specialise in LAN, Wireless, WAN, and SAN technologies, guaranteeing speedy and
effective resolution of any hardware support issues.

Learn moreLearn more
Request a Quote


THE CHANNEL PARTNER FOR ENTERPRISE HARDWARE SUPPORT & SERVICES

If you’re in need of IT Enterprise hardware support, don’t hesitate to contact
us for a competitive quote that meets your unique needs and requirements.

Your Name *
Company *
Email Address *
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EXTENDING PRODUCT LIFECYCLE THROUGH SUSTAINABLE REUSE OF COMPONENTS

Our strategy for promoting sustainability involves two key elements. Firstly, we
are dedicated to prolonging the life of products well beyond their end-of-life
phase by providing reliable maintenance and support. Our team of seasoned
engineers are equipped with an extensive inventory of spare parts, including
those essential for legacy systems.

Learn moreLearn more




NEW ARTICLES

View allView all
 * 


CAN PARTNERING WITH A TPM HELP ACHIEVE SUSTAINABILITY GOALS?



In today's rapidly evolving business environment, sustainability has become a
critical objective for companies worldwide. As organisations strive to minimise
their environmental impact, many are exploring innovative strategies to achieve
their sustainability goals. One such strategy is partnering with a Third-Party
Maintenance (TPM) provider. In the UK, Ultra Support[...]

Read More

 * 


CELEBRATING ULTRA SUPPORT’S 4.5 STARS ON THE UN SDGS



At Ultra Support, we are thrilled to announce that we have been awarded an
impressive 4.5 stars for our commitment to the United Nations Sustainable
Development Goals (SDGs). This achievement reflects our dedication to fostering
a sustainable future through responsible business practices and innovative
solutions. A Commitment to Sustainability Ultra[...]

Read More

 * 


ULTRA SUPPORT ACHIEVES ISO-27001 CERTIFICATION



Ultra Support Achieves ISO-27001 Certification, Reinforcing Commitment to
Information Security

Read More




SMART HANDS

Our highly skilled technical engineers are always ready to assist your customers
with any technical issues they may be experiencing.

View this service


DATA SANITISATION SERVICES

Efficient hardware maintenance requires access to spare parts and components
like Hard Drives & SSD.

View this service


IT ASSET
DISPOSAL

When it comes to decommissioning hardware, safeguarding data is essential.

View this service
View allView all
Data Centre Support & Maintenance


SIGN-UP FOR NEWS & UPDATES


SIGN-UP FOR
NEWS & UPDATES

Keep yourself up-to-date with the most recent news and updates delivered by the
Ultra Support team.

Sign up nowSign up now

Mail: info@ultrasupport.co.uk
Phone: +44 (0)1438 983 070

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LIFECYCLE & SUSTAINABILITY

However, we do face the challenge of ensuring the availability of certain
components, such as Hard Drives, due to the tendency of many users to dispose of
them out of data security concerns. To tackle this issue, we have invested in
the most advanced system for recovering HDDs, and we can attest to our customers
that their data is safely erased and drives used to lengthen the life of their
infrastructure.

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