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MENUMENU
 * Home
 * PRODUCTS
   * Timeslot and Yard Management
   * Slot
   * SAFE CHECK-IN
   * Terminal
   * ETA
   * Tender Management
   * Tender
 * COMPANY
   * About Us
   * Newsroom
     * Company News
     * Technical News
     * Press Releases
   * Surveys
   * Success Stories
   * Testimonials
   * Videos
   * FAQ
 * Login
 * Request a DEMO


Live Demo








 * Site notice |
 * Data Protection |
 * Cookies |
 * T&C

MENUMENU
 * Home
 * PRODUCTS
   * Timeslot and Yard Management
   * Slot
   * SAFE CHECK-IN
   * Terminal
   * ETA
   * Tender Management
   * Tender
 * COMPANY
   * About Us
   * Newsroom
     * Company News
     * Technical News
     * Press Releases
   * Surveys
   * Success Stories
   * Testimonials
   * Videos
   * FAQ
 * Login
 * Request a DEMO

 * en
 * 

MENUMENU
 * Home
 * PRODUCTS
   * Timeslot and Yard Management
   * Slot
   * SAFE CHECK-IN
   * Terminal
   * ETA
   * Tender Management
   * Tender
 * COMPANY
   * About Us
   * Newsroom
     * Company News
     * Technical News
     * Press Releases
   * Surveys
   * Success Stories
   * Testimonials
   * Videos
   * FAQ
 * Login
 * Request a DEMO


Live Demo








 * Site notice |
 * Data Protection |
 * Cookies |
 * T&C

MENUMENU
 * Home
 * PRODUCTS
   * Timeslot and Yard Management
   * Slot
   * SAFE CHECK-IN
   * Terminal
   * ETA
   * Tender Management
   * Tender
 * COMPANY
   * About Us
   * Newsroom
     * Company News
     * Technical News
     * Press Releases
   * Surveys
   * Success Stories
   * Testimonials
   * Videos
   * FAQ
 * Login
 * Request a DEMO

 * en
 * 

 * en
 * 

MENUMENU
 * Home
 * PRODUCTS
   * Timeslot and Yard Management
   * Slot
   * SAFE CHECK-IN
   * Terminal
   * ETA
   * Tender Management
   * Tender
 * COMPANY
   * About Us
   * Newsroom
     * Company News
     * Technical News
     * Press Releases
   * Surveys
   * Success Stories
   * Testimonials
   * Videos
   * FAQ
 * Login
 * Request a DEMO


FAQ

Home » FAQ


FREQUENTLY ASKED QUESTIONS

SLOT – SHIPPERS

 1.  What is Cargoclix SLOT?
     
     Cargoclix SLOT makes it possible to schedule the loading and unloading of
     trucks directly online. Transporters benefit from shorter waiting times. As
     a site operator, you save demurrage and can make your personnel planning
     more efficient.

 2.  How can I use Cargoclix for my company?
     
     At first, you should see a live demo of Cargoclix SLOT. Please, arrange it
     by clicking either on “Request a Live Demo” or call/email us directly by
     tel: +49 (0) 761 20 55 11 00, email: support@cargoclix.com.

 3.  What benefits can Cargoclix SLOT bring to my company?
     
     SLOT delivers positive results right from the start, such as avoiding peak
     loads and unproductive idle times. From now on you can call up all this
     directly in your SLOT statistics at any time. See more benefits here.

 4.  Can I use Cargoclix if I have only 2-5 trucks per day?
     
     Yes, you can use Cargoclix even with a small number of trucks since all the
     data that you have, will be in one place, including scheduling procedures,
     number of trucks per day, individual reporting documents etc.

 5.  Can I connect my existing ERP or WMS system to Cargoclix SLOT?
     
     It is possible to connect Cargoclix SLOT to ERP/WMS systems via interface
     development. One time cost will be charged for this.

 6.  Can I use Cargoclix SLOT for different capacity units?
     
     Storage of capacity limits such as personnel, forklifts or processing
     capacities is possible in Cargoclix SLOT system.

 7.  How can I achieve transparency with all the parties involved in the
     logistics process?
     
     You will be able to see all the data booked by the suppliers before they
     arrive on site. The recording of incoming goods flows with planned time /
     clock time per truck, quantity and quality of delivered per shipment and
     balance delivered actual and desired amounts of contracts will be visible
     in SLOT system.

 8.  What is Cargoclix ETA?
     
     Cargoclix ETA is a SLOT related product. ETA (Estimated Time of Arrival)
     brings dynamism to your SLOT system. SLOT helps you to plan capacities and
     time windows. ETA displays the estimated time of arrival of the truck in
     the SLOT time slot booking. For more information, click here.

 9.  What is Cargoclix TERMINAL?
     
     Cargoclix TERMINAL is a SLOT related product. With TERMINAL you reorganize
     your gate and the registration of drivers. Drivers can register in their
     own language via a fixed tablet or a terminal PC. Your employees will be
     relieved and communication with the driver will be considerably
     facilitated. For more information, click here.

 10. How much does Cargoclix SLOT cost?
     
     Each time slot booking costs 0,50 Euro.

SLOT – CARRIERS

 1.  How can I register if I do not have an account in Cargoclix?
     
     For each company there is a registration link available. If you already
     received an invitation package for using Cargoclix SLOT system, you will
     find the registration link in these documents. If not, then, give us a call
     at +49 (0) 761 / 20 55 11 00 or send an email to support@cargoclix.com with
     the name of your customer company and we will send you the registration
     link.

 2.  When will my account be activated after the registration?
     
     After you registered at Cargoclix, your account will be activated until the
     end of the working day.

 3.  Do I have to register again if a new company asks to use Cargoclix?
     
     No, Cargoclix support team will add every new company into your existing
     account.

 4.  How can I add a new company into my existing Cargoclix account?
     
     Send an email to support@cargoclix.com or give us a call at +49 (0) 761 /
     20 55 11 00 and we will add the new company into your account.

 5.  How can I make a booking in the system?
     
     You will receive an information package from the shipper company with all
     the relevant information on how to do booking in Cargoclix SLOT. If you do
     not have the user manual on how to do bookings in the system, please, check
     out this video.

 6.  How do I know that my booking has been saved successfully in the system?
     
     If you see a little blue dot in the tab schedule after you saved and closed
     your booking, it means the booking has been saved in the system. In some
     cases, you will also get an email confirmation about the booking.

 7.  I want to move/cancel/cut/edit my booking but it is frozen.
     
     If the booking is already outside of the booking period restricted by the
     shipper or already confirmed, you will not be able to move/cancel/cut/edit
     your booking. In some cases, the shipper can also disable the functions of
     cutting, copying, cancelling.
     
     Please, get in touch with the company of the shipper directly and they will
     do the necessary changes for you.

 8.  When does the booking period begin/end?
     
     This can vary from company to company. Each ramp has its specific booking
     period defined by the shipper individually. Please, click on the magnifying
     glass next to the ramp name to see it.
     
     

 9.  How can I see my bookings for a specific period of time?
     
     Go to the tab bookings next to the schedule, click on search, choose the
     dates from and to, click on search again and you will see all your bookings
     for the selected period.

 10. What do the different colors of the time slot mean?
     
     Dark grey / light grey time slots are not bookable.
     
     Diagonal striped time slots are already booked by other carrier companies.
     
     White time slots are available for booking.

 11. What can I do if I want to change the time of my booking?
     
     You can change the time of your booking by cutting and pasting it if the
     end of booking period still allows you to do so. Please, kindly note that
     moving is only possible if the booking is still within the booking period
     and still not confirmed.

 12. What can I do if there are no time slots available?
     
     If there are no white (free) time slots available for your delivery date,
     please, refer to the company of the shipper directly or book for another
     date.

 13. How can I book a repetitive (serial) time slot?
     
     Please contact the company of the shipper with all the relevant information

 14. How can I create a new account for my colleague if I am already a Cargoclix
     user?
     
     Please, follow the below steps:
     
      1. Please, go to My Cargoclix>Master Data>Personal Data and click on
         ,,Create a new user’’.
      2. After completing the registration, please send an email to
         support@cargoclix.com including the username and the CargoMarket name
         and we will activate the new account.
     
     

 15. How can I change my personal data in Cargoclix?
     
      1. Please, go to My Cargoclix>Master Data>Personal Data.
      2. Click on the button ,,Edit’’ below the page. 
      3. Edit the field needed. 
      4. Click on ,,Update’’ button below the page.
     
     

 16. What can I do if I get an error message “e.g. wrong username or password”?
     
     Please, click on the link “Forgot Password” or contact Cargoclix Support.

 17. What can I do if I get an error message “e.g. user is locked out because of
     many invalid attempts. Please contact the administrator”?
     
     Please, contact Cargoclix Support.

 18. How can I change the information of my booking?
     
     You can edit the data in your booking information only if it is still
     within the booking period. If the fields are not editable anymore, then
     enter the information in the comment section.

 19. How much does Cargoclix SLOT cost?
     
     There are no monthly fees or costs for registration. Each time slot booking
     costs 0,50 Euro.

 20. What can I do if the ramps are not displayed in the Schedule?
     
     Please, contact the responsible person from the company of the shipper.

STILL HAVE QUESTIONS?

contact us

Cargoclix
Dr. Meier & Schmidt GmbH
Münsterplatz 11 / Im Kornhaus
D-79098 Freiburg
Tel: +49 (0) 761 / 20 55 11 00
Fax: +49 (0) 761 / 20 55 11 22
Mail: info@cargoclix.com

HRB 707873 AG Freiburg im Breisgau
VAT no. DE 2003 439 28
Tax No. 06418 / 42801
Managing Partner: Johannes A. Schmidt
Consulting Partner: Prof. Dr. Victor S. Meier

 * HOME
 * COMPANY
   * About Us
   * Newsroom
     * Company News
     * Technical News
     * Press Releases
   * Surveys
   * Success Stories
   * Testimonials
   * Videos
   * FAQ

 * PRODUCTS
   * SLOT
   * ETA
   * TERMINAL
   * TENDER
 * LOGIN
 * Request a LIVE DEMO

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