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Submitted URL: https://feedback.applesurveys.com/jfe/form/SV_ebTTGLCOHx8n56S?Q_ULED=ccb295dd-9e5e-476a-829c-ed143dae47d8
Effective URL: https://feedback.applesurveys.com/jfe3/form/SV_ebTTGLCOHx8n56S?Q_ULED=ccb295dd-9e5e-476a-829c-ed143dae47d8
Submission: On November 25 via api from RU — Scanned from DE
Effective URL: https://feedback.applesurveys.com/jfe3/form/SV_ebTTGLCOHx8n56S?Q_ULED=ccb295dd-9e5e-476a-829c-ed143dae47d8
Submission: On November 25 via api from RU — Scanned from DE
Form analysis 1 forms found in the DOM
Name: Page —
<form id="Page" name="Page" class="Page ActivePage" data-testid="page-ready">
<meta name="HandheldFriendly" content="true">
<meta name="viewport" content="user-scalable = yes, maximum-scale=10, minimum-scale=1, initial-scale = 1, width = device-width">
<div class="Skin">
<div id="Overlay"></div>
<div id="Wrapper">
<div class="SkinInner">
<div role="banner">
<div id="LogoContainer" class="firstPage">
<div id="Logo"><img src="https://feedback.applesurveys.com/CP/Graphic.php?IM=IM_2cyszJJdfMoGluu" data-image-state="ready" alt="Apple"></div>
<div class="LanguageSelectorContainer firstPage"> <select aria-label="Language" name="Q_lang" id="Q_lang" class="Q_lang" data-runtime-value="runtime.Selected">
<option value="ID" lang="ID" data-runtime-text="runtime.Language | property 'ID' | property 'DisplayName'">Bahasa Indonesia</option>
<option value="MS" lang="MS" data-runtime-text="runtime.Language | property 'MS' | property 'DisplayName'">Bahasa Malaysia</option>
<option value="CS" lang="CS" data-runtime-text="runtime.Language | property 'CS' | property 'DisplayName'">Čeština</option>
<option value="DA" lang="DA" data-runtime-text="runtime.Language | property 'DA' | property 'DisplayName'">Dansk</option>
<option value="DE" lang="DE" data-runtime-text="runtime.Language | property 'DE' | property 'DisplayName'">Deutsch</option>
<option value="ET" lang="ET" data-runtime-text="runtime.Language | property 'ET' | property 'DisplayName'">Eesti</option>
<option value="EN" lang="EN" data-runtime-text="runtime.Language | property 'EN' | property 'DisplayName'">English</option>
<option value="EN-AU" lang="EN-AU" data-runtime-text="runtime.Language | property 'EN-AU' | property 'DisplayName'">English (AU)</option>
<option value="EN-GB" lang="EN-GB" data-runtime-text="runtime.Language | property 'EN-GB' | property 'DisplayName'">English (United Kingdom)</option>
<option value="ES-ES" lang="ES-ES" data-runtime-text="runtime.Language | property 'ES-ES' | property 'DisplayName'">Español</option>
<option value="ES" lang="ES" data-runtime-text="runtime.Language | property 'ES' | property 'DisplayName'">Español (América Latina)</option>
<option value="FR" lang="FR" data-runtime-text="runtime.Language | property 'FR' | property 'DisplayName'">Français</option>
<option value="FR-CA" lang="FR-CA" data-runtime-text="runtime.Language | property 'FR-CA' | property 'DisplayName'">Français (Canada)</option>
<option value="IT" lang="IT" data-runtime-text="runtime.Language | property 'IT' | property 'DisplayName'">Italiano</option>
<option value="LV" lang="LV" data-runtime-text="runtime.Language | property 'LV' | property 'DisplayName'">Latviešu</option>
<option value="LT" lang="LT" data-runtime-text="runtime.Language | property 'LT' | property 'DisplayName'">Lietuviškai</option>
<option value="HU" lang="HU" data-runtime-text="runtime.Language | property 'HU' | property 'DisplayName'">Magyar</option>
<option value="NL" lang="NL" data-runtime-text="runtime.Language | property 'NL' | property 'DisplayName'">Nederlands</option>
<option value="NO" lang="NO" data-runtime-text="runtime.Language | property 'NO' | property 'DisplayName'">Norsk</option>
<option value="PL" lang="PL" data-runtime-text="runtime.Language | property 'PL' | property 'DisplayName'">Polski</option>
<option value="PT" lang="PT" data-runtime-text="runtime.Language | property 'PT' | property 'DisplayName'">Português</option>
<option value="PT-BR" lang="PT-BR" data-runtime-text="runtime.Language | property 'PT-BR' | property 'DisplayName'">Português (Brasil)</option>
<option value="RO" lang="RO" data-runtime-text="runtime.Language | property 'RO' | property 'DisplayName'">Română</option>
<option value="SK" lang="SK" data-runtime-text="runtime.Language | property 'SK' | property 'DisplayName'">Slovenčina</option>
<option value="SL" lang="SL" data-runtime-text="runtime.Language | property 'SL' | property 'DisplayName'">Slovenščina</option>
<option value="FI" lang="FI" data-runtime-text="runtime.Language | property 'FI' | property 'DisplayName'">Suomi</option>
<option value="SV" lang="SV" data-runtime-text="runtime.Language | property 'SV' | property 'DisplayName'">Svenska</option>
<option value="VI" lang="VI" data-runtime-text="runtime.Language | property 'VI' | property 'DisplayName'">Tiếng Việt</option>
<option value="TR" lang="TR" data-runtime-text="runtime.Language | property 'TR' | property 'DisplayName'">Tϋrkçe</option>
<option value="EL" lang="EL" data-runtime-text="runtime.Language | property 'EL' | property 'DisplayName'">Ελληνικά</option>
<option value="BG" lang="BG" data-runtime-text="runtime.Language | property 'BG' | property 'DisplayName'">Български</option>
<option value="RU" lang="RU" data-runtime-text="runtime.Language | property 'RU' | property 'DisplayName'">Русский</option>
<option value="UK" lang="UK" data-runtime-text="runtime.Language | property 'UK' | property 'DisplayName'">Українська</option>
<option value="HE" lang="HE" data-runtime-text="runtime.Language | property 'HE' | property 'DisplayName'">עברית</option>
<option value="AR" lang="AR" data-runtime-text="runtime.Language | property 'AR' | property 'DisplayName'">العربية</option>
<option value="TH" lang="TH" data-runtime-text="runtime.Language | property 'TH' | property 'DisplayName'">ภาษาไทย</option>
<option value="KO" lang="KO" data-runtime-text="runtime.Language | property 'KO' | property 'DisplayName'">한국어</option>
<option value="JA" lang="JA" data-runtime-text="runtime.Language | property 'JA' | property 'DisplayName'">日本語</option>
<option value="ZH-S" lang="ZH-S" data-runtime-text="runtime.Language | property 'ZH-S' | property 'DisplayName'">简体中文</option>
<option value="ZH-T" lang="ZH-T" data-runtime-text="runtime.Language | property 'ZH-T' | property 'DisplayName'">繁體中文</option>
</select></div>
</div>
</div>
<div role="main">
<div id="HeaderContainer" class="firstPage">
<div id="BrandingHeader"></div>
<div id="Header">
<h1 class="section-heading sr-only">Report a Problem</h1><span id="age-disclaimer">Your responses will be connected to other information about your case to help Apple Support and Service.</span>
</div>
</div>
<div id="ProgressBar">
<div>
<table class="ProgressBarContainer" role="progressbar" aria-valuemin="0" aria-valuemax="100" aria-valuenow="0" aria-label="Current progress">
<tbody>
<tr>
<td> </td>
<td>
<div class="ProgressBarFillContainer" id="ProgressBarFillContainer"> <span class="offScreen">Current Progress 0%</span>
<div class="ProgressBarFill" style="width: 0%"> </div>
</div>
</td>
<td> </td>
</tr>
</tbody>
</table>
</div>
</div>
<div id="SkinContent">
<div id="Questions">
<div id="QID37Separator" class="Separator" data-runtime-show="runtime.SeparatorDisplayed"></div>
<div class="QuestionOuter BorderColor DB QID37" id="QID37" questionid="QID37" posttag="QID37" data-runtime-remove-class-hidden="runtime.Displayed" style="display: none">
<div id="QR~QID37~VALIDATION" class="ValidationError" role="alert" data-runtime-show="runtime.ErrorMsg" data-runtime-html="runtime.ErrorMsg" style="display: none;"></div>
<div id="QR~QID37~SDPVALIDATION" class="ValidationError" role="alert" data-runtime-show="runtime.PDPErrorMsg" data-runtime-html="runtime.PDPErrorMsg" style="display: none;"></div>
<div class="Inner BorderColor TB">
<div class="InnerInner BorderColor">
<div class="QuestionText BorderColor"><span id="first-page">first-page</span></div>
<div class="QuestionBody"></div>
</div>
</div>
</div>
<div id="QID4Separator" class="Separator" data-runtime-show="runtime.SeparatorDisplayed"></div>
<div class="QuestionOuter BorderColor MC QID4" id="QID4" questionid="QID4" posttag="QID4" data-runtime-remove-class-hidden="runtime.Displayed">
<div id="QR~QID4~VALIDATION" class="ValidationError" role="alert" data-runtime-show="runtime.ErrorMsg" data-runtime-html="runtime.ErrorMsg" style="display: none;"></div>
<div id="QR~QID4~SDPVALIDATION" class="ValidationError" role="alert" data-runtime-show="runtime.PDPErrorMsg" data-runtime-html="runtime.PDPErrorMsg" style="display: none;"></div>
<div class="Inner BorderColor SAVR">
<div class="InnerInner BorderColor TX">
<fieldset aria-describedby="QR~QID4~VALIDATION QR~QID4~SDPVALIDATION"> <!-- BEGIN PARTIALS --><!-- Partial for defining the ControlContainerContent --><!-- END PARTIALS -->
<legend>
<div class="QuestionText BorderColor">How satisfied are you with the Report a Problem process?</div>
</legend>
<div class="QuestionBody"> <!-- Begin Choices w/o choice groups -->
<ul class="ChoiceStructure">
<li class="Selection reg"> <input choiceid="1" aria-labelledby="QID4-1-label" class="radio QR-QID4-1 QWatchTimer" type="radio" name="QR~QID4" id="QR~QID4~1" value="1" data-runtime-checked="runtime.Selected"><label
for="QR~QID4~1" class="q-radio" aria-hidden="true" data-runtime-class-q-checked="runtime.Choices.1.Selected"></label> <span class="LabelWrapper"> <label for="QR~QID4~1" id="QID4-1-label"
class="SingleAnswer ChoiceTextPositionLeft" data-runtime-class-q-checked="runtime.Choices.1.Selected" aria-hidden="true"><span>Very satisfied</span></label></span>
<div class="clear"></div>
</li>
<li class="Selection alt"> <input choiceid="2" aria-labelledby="QID4-2-label" class="radio QR-QID4-2 QWatchTimer" type="radio" name="QR~QID4" id="QR~QID4~2" value="2" data-runtime-checked="runtime.Selected"><label
for="QR~QID4~2" class="q-radio" aria-hidden="true" data-runtime-class-q-checked="runtime.Choices.2.Selected"></label> <span class="LabelWrapper"> <label for="QR~QID4~2" id="QID4-2-label"
class="SingleAnswer ChoiceTextPositionLeft" data-runtime-class-q-checked="runtime.Choices.2.Selected" aria-hidden="true"><span>Somewhat satisfied</span></label></span>
<div class="clear"></div>
</li>
<li class="Selection reg"> <input choiceid="3" aria-labelledby="QID4-3-label" class="radio QR-QID4-3 QWatchTimer" type="radio" name="QR~QID4" id="QR~QID4~3" value="3" data-runtime-checked="runtime.Selected"><label
for="QR~QID4~3" class="q-radio" aria-hidden="true" data-runtime-class-q-checked="runtime.Choices.3.Selected"></label> <span class="LabelWrapper"> <label for="QR~QID4~3" id="QID4-3-label"
class="SingleAnswer ChoiceTextPositionLeft" data-runtime-class-q-checked="runtime.Choices.3.Selected" aria-hidden="true"><span>Neither satisfied nor dissatisfied</span></label></span>
<div class="clear"></div>
</li>
<li class="Selection alt"> <input choiceid="4" aria-labelledby="QID4-4-label" class="radio QR-QID4-4 QWatchTimer" type="radio" name="QR~QID4" id="QR~QID4~4" value="4" data-runtime-checked="runtime.Selected"><label
for="QR~QID4~4" class="q-radio" aria-hidden="true" data-runtime-class-q-checked="runtime.Choices.4.Selected"></label> <span class="LabelWrapper"> <label for="QR~QID4~4" id="QID4-4-label"
class="SingleAnswer ChoiceTextPositionLeft" data-runtime-class-q-checked="runtime.Choices.4.Selected" aria-hidden="true"><span>Somewhat dissatisfied</span></label></span>
<div class="clear"></div>
</li>
<li class="Selection reg"> <input choiceid="5" aria-labelledby="QID4-5-label" class="radio QR-QID4-5 QWatchTimer" type="radio" name="QR~QID4" id="QR~QID4~5" value="5" data-runtime-checked="runtime.Selected"><label
for="QR~QID4~5" class="q-radio" aria-hidden="true" data-runtime-class-q-checked="runtime.Choices.5.Selected"></label> <span class="LabelWrapper"> <label for="QR~QID4~5" id="QID4-5-label"
class="SingleAnswer ChoiceTextPositionLeft" data-runtime-class-q-checked="runtime.Choices.5.Selected" aria-hidden="true"><span>Very dissatisfied</span></label></span>
<div class="clear"></div>
</li>
</ul> <!-- End Choices w/o choice groups -->
<div class="clear zero"></div>
</div>
</fieldset>
</div>
</div>
</div>
<div id="QID10Separator" class="Separator" data-runtime-show="runtime.SeparatorDisplayed"></div>
<div class="QuestionOuter BorderColor TE QID10" id="QID10" questionid="QID10" posttag="QID10" data-runtime-remove-class-hidden="runtime.Displayed" style="display: none;">
<div id="QR~QID10~VALIDATION" class="ValidationError" role="alert" data-runtime-show="runtime.ErrorMsg" data-runtime-html="runtime.ErrorMsg" style="display: none;"></div>
<div id="QR~QID10~SDPVALIDATION" class="ValidationError" role="alert" data-runtime-show="runtime.PDPErrorMsg" data-runtime-html="runtime.PDPErrorMsg" style="display: none;"></div>
<div class="Inner BorderColor SL">
<div class="InnerInner BorderColor">
<fieldset aria-describedby="QR~QID10~VALIDATION QR~QID10~SDPVALIDATION">
<legend><label for="QR~QID10" class="QuestionText BorderColor"><span class="SkipButton">Skip</span></label></legend>
<div class="QuestionBody">
<div class="ChoiceStructure"> <input type="TEXT" autocomplete="off" id="QR~QID10" value="" class="InputText QR-QID10 QWatchTimer" name="QR~QID10~TEXT" data-runtime-textvalue="runtime.Value"
aria-describedby="QR~QID10~VALIDATION"> </div>
</div>
</fieldset>
</div>
</div>
</div>
</div>
<div id="Buttons"><input id="NextButton" class="NextButton Button" title="Submit and Continue" type="button" name="NextButton" value="Submit and Continue" data-runtime-disabled="runtime.Disabled"
data-runtime-aria-label="runtime.ariaLabel" data-runtime-hide="runtime.Hide" page-id="P_1732554499699" aria-label="Submit and Continue"><input id="skipBtn" type="submit" name="skipBtn" class="btn btn-default button-text button-reset"
role="button" value="Skip"></div>
</div>
</div>
</div>
<div id="Footer" role="contentinfo">
<div id="SurveyFooter">
<div id="InnerSurveyFooter" style="font-size:10px;">
<span>You must be 16 years of age or older to participate.<br> Copyright © <span id="footerYear">2024</span> Apple Inc. All rights reserved. | <a href="http://www.apple.com/uk/contact/">Contact us</a>
</span>
</div>
</div>
</div>
<div id="PushStickyFooter"></div>
</div>
<div id="Plug" style="display:block !important;">
<a href="https://www.qualtrics.com/powered-by-qualtrics/?utm_source=internal%2Binitiatives&utm_medium=survey%2Bpowered%2Bby%2Bqualtrics&utm_content=istgeneralsupport&utm_survey_id=SV_ebTTGLCOHx8n56S" target="_blank" aria-label="Powered by Qualtrics: Learn more about Qualtrics in a new tab">Powered by Qualtrics</a>
</div>
</div>
<style>
/*Adding Custom fonts*/
/*@import url('https://www.apple.com/wss/fonts?families=SF+Pro,v3|SF+Pro+Icons,v3');*/
* {
font-family: 'SF Pro Text', system-ui, -apple-system, BlinkMacSystemFont,
'Segoe UI', 'Helvetica Neue', 'Helvetica', 'Arial', sans-serif !important;
-webkit-font-smoothing: antialiased;
}
/*Adding Custom fonts*/
.sr-only {
position: absolute !important;
height: 1px;
width: 1px;
overflow: hidden;
clip: rect(1px 1px 1px 1px);
/* IE6, IE7 */
clip: rect(1px, 1px, 1px, 1px);
clip-path: inset(0px 0px 99.9% 99.9%);
}
.Skin .SkinInner {
padding-top: 0px;
}
.Skin .LanguageSelectorContainer {
max-width: 462px;
position: relative;
/* display:inline-block; */
padding-bottom: 10px;
}
.Skin .LanguageSelectorContainer:after {
content: '';
display: inline-block;
width: 7px;
height: 7px;
border: solid grey;
border-width: 0 1px 1px 0;
-webkit-transform: rotate(45deg);
-ms-transform: rotate(45deg);
transform: rotate(45deg);
position: relative;
bottom: 32px;
right: 20px;
float: right;
/* font-size: 8px; */
}
.RTL .Skin .LanguageSelectorContainer:after {
left: 20px;
right: unset;
float: left;
/* font-size: 8px; */
}
.Skin .LanguageSelectorContainer select {
/* background-image: url(/jfe/themes/skins/applecare/apple-theme-2019/version-1591308881784-036af8/files/arrowdown.png);
background-repeat: no-repeat;
background-position: calc(100% - 5px);
background-size: 10px; */
background-color: transparent;
right: 0px;
position: relative;
max-width: 462px;
color: black;
-webkit-appearance: none;
-moz-appearance: none;
appearance: none;
min-height: 52px;
height: auto;
font-size: 17px;
padding-left: 16px;
padding-right: 40px;
/* padding-top: 20px; */
width: 100%;
border: 1px solid #ccc;
border-radius: 4px;
box-shadow: inset 0 1px 1px rgb(0 0 0 / 8%);
}
.RTL .Skin .LanguageSelectorContainer select {
padding-left: 40px;
padding-right: 16px;
}
@-moz-document url-prefix() {
.LanguageSelectorContainer select {
padding-top: 14px;
}
}
.Skin #ProgressBar {
position: unset;
/* top: 181px; */
padding: 3px 5px 0px 5px;
/* margin-bottom: 1px; */
margin-left: 1.73%;
margin-top: 30px !important;
margin-bottom: 20px;
}
.Skin .ProgressBarContainer {
float: left;
}
.RTL .Skin .ProgressBarContainer {
float: right;
direction: ltr;
transform: rotate(180deg);
}
.Skin .ProgressBarFill {
/*height: 6px;*/
background-color: #03A10E;
border-radius: 0px;
box-shadow: inset 0 -1px 0 rgba(0, 0, 0, 0.15);
}
.Skin #ProgressBar tr td:first-child {
height: 6px;
background-color: #03A10E;
border-top-left-radius: 5px !important;
border-bottom-left-radius: 5px !important;
}
.Skin #ProgressBar tr td:first-child+td+td {
display: none;
}
.SkinInner {
width: 100% !important;
max-width: 100% !important;
}
div.SkinInner>div:first-child {
position: -webkit-sticky;
position: sticky;
top: 0;
z-index: 1;
}
#LogoContainer {
width: 100%;
border-bottom: 1px solid #bfbfbf;
background-color: #ffffff !important;
display: table;
height: 76px;
}
/*
#Logo, #LogoContainer .LanguageSelectorContainer, #SkinContent, #ProgressBar {
width: 66.66% !important;
margin-left: 16.66% !important;
}
*/
#Logo {
padding-left: 4.33%;
padding-top: 11px;
}
.RTL #Logo {
padding-right: 4.33%;
padding-top: 11px;
text-align: right;
}
#LogoContainer .LanguageSelectorContainer {
/*padding-left: 4.33% !important;*/
margin-left: 6.33% !important;
}
.RTL #LogoContainer .LanguageSelectorContainer {
margin-right: 6.33% !important;
}
#ProgressBar {
max-width: 66.66% !important;
margin-top: 0px !important;
}
.SkinInner #ProgressBar>div {
margin: 0 auto;
width: 87%;
}
.SkinInner #HeaderContainer {
width: 100% !important;
margin-left: 0px !important;
background-color: #f7f7f7;
font-size: 14px;
line-height: 1.42857143;
color: #333;
}
.SkinInner #HeaderContainer #Header {
margin-bottom: 30px !important;
/* width: 66.66% !important;
margin-left: 16.66% !important; */
padding-left: 6.33% !important;
font-size: 14px;
line-height: 1.42857143;
color: #333;
padding: 10px 36px 10px 0px;
}
/* RTL Header Fix*/
.RTL .SkinInner #HeaderContainer #Header {
padding-left: 6.33% !important;
padding-right: 6.33% !important;
padding: 10px 0px 10px 36px;
}
.Skin fieldset {
background-color: #ffffff;
/*width: 87%;
margin-left: auto;
margin-right: auto;*/
outline: none;
}
.Skin #SkinContent {
margin-top: 25px;
position: relative;
zoom: 1;
z-index: 0;
}
.Skin .lastPageSkin {
margin-top: 0px !important;
}
.Skin #SkinContent #Questions,
.skin #HeaderContainer>div {
width: 87%;
margin-left: auto;
margin-right: auto;
}
.Skin #SkinContent #Buttons {
width: 87%;
margin-left: auto;
margin-right: auto;
}
.QuestionBody {
padding-bottom: 12px !important;
}
.QuestionBody li {
border-radius: 4px;
margin-bottom: 15px;
border: 1px solid #d6d6d6;
height: auto;
padding-top: 11px;
padding-left: 0px;
max-width: 462px;
background-color: white;
}
/* checkboxquestion */
.QuestionBody.checkboxQuestionBody {
transform: translateY(-24px);
}
.QuestionBody.checkboxQuestionBody li {
max-width: initial;
border: none;
}
.Skin .checkboxQuestion {
height: 0px;
}
.Skin .MAVR .checkboxQuestionBody label.MultipleAnswer,
.Skin .checkboxQuestionBody label.MultipleAnswer,
.Skin .checkboxQuestionBody label.MultipleAnswer:hover,
.Skin .checkboxQuestionBody label.MultipleAnswer.q-checked,
.Skin .checkboxQuestionBody label.MultipleAnswer.q-checked:hover,
.Skin .checkboxQuestionBody label.MultipleAnswer.q-focused,
.Skin .checkboxQuestionBody label.MultipleAnswer.q-focused:hover,
.Skin .checkboxQuestionBody label.MultipleAnswer.q-checked.q-focused {
border: none !important;
}
.Skin .checkboxQuestionBody label.MultipleAnswer.q-checked.q-focused:hover {
outline: 2px auto -webkit-focus-ring-color;
border: none !important;
}
.Skin .checkboxQuestionBody label.MultipleAnswer {
padding-left: 36px !important;
}
.Skin .checkboxQuestionBody label.MultipleAnswer>span::before {
visibility: visible;
}
.Skin .checkboxQuestionBody label.MultipleAnswer.q-checked>span::before {
background-color: #0070c9 !important;
border-color: #0070c9 !important;
}
.Skin .checkboxQuestionBody .LabelWrapper {
width: calc(100% - 15px);
margin-top: 7px !important;
margin-left: 7px !important;
}
.QuestionBody li:last-child {
margin-bottom: 0px !important;
}
li span.LabelWrapper label.SingleAnswer {
background-color: #ffffff;
}
.Skin label.SingleAnswer>span::before,
.Skin label.MultipleAnswer>span::before {
visibility: hidden;
/* added properties for checkbox*/
border: 1px solid #d6d6d6;
left: 1px;
}
.Skin .QuestionText {
font-weight: 600;
font-size: 24px;
color: #000000;
-webkit-font-smoothing: antialiased;
}
.Skin .QuestionBody {
color: #000000;
font-size: 17px;
}
.Skin .MC li .LabelWrapper {
margin: 0 auto 0 auto;
}
.QuestionBody li {
padding-top: 0px;
border: 1px solid #d6d6d6;
}
.Skin .MC .Inner .InnerInner .QuestionBody .TextEntryBox {
background: #fff;
border-radius: 4px;
border: 1px solid #ccc;
width: calc(100% - 28px) !important;
margin-left: 23px;
margin-top: 15px;
font-size: 14px;
transform: translate(0px, -10px);
min-height: 32px;
color: #424242;
}
.RTL .Skin .MC .Inner .InnerInner .QuestionBody .TextEntryBox {
margin-left: 0;
float: right;
margin-right: 23px;
}
.Skin .InputText:focus {
border-color: #66afe9 !important;
outline: 0 !important;
-webkit-box-shadow: inset 0 1px 1px rgba(0, 0, 0, .075), 0 0 8px rgba(102, 175, 233, .6);
box-shadow: inset 0 1px 1px rgba(0, 0, 0, .075), 0 0 8px rgba(102, 175, 233, .6);
}
/* test other option */
.Skin .OtherOption {
border: 2px solid #0070c9 !important;
border-radius: 4px;
}
.Skin .SingleAnswerRmvBorder,
.Skin .MultipleAnswerRmvBorder {
background-color: #ffffff;
color: #000000ef;
padding-left: 23px;
padding-right: calc(100% - 310px);
/* min-height: 54px; */
display: inline-block;
padding-top: 16px;
}
.RTL .Skin .SingleAnswerRmvBorder,
.RTL .Skin .MultipleAnswerRmvBorder {
padding-right: 23px;
padding-left: calc(100% - 310px);
}
.Skin .SingleAnswerRmvBorder:hover,
.Skin .MultipleAnswerRmvBorder:hover {
cursor: pointer;
}
.Skin .OtherOption:hover {
cursor: pointer;
}
.Skin label.MultipleAnswer,
.Skin label.SingleAnswer {
padding-left: 23px;
padding-right: 23px;
/* padding: 2px */
}
.Skin label.MultipleAnswer.q-focused:hover,
.Skin label.MultipleAnswer:hover,
.Skin label.SingleAnswer.q-focused:hover,
.Skin label.SingleAnswer:hover {
border: 1px solid #888 !important;
border-radius: 4px;
/* outline:1px solid #000000ef; */
background-color: #ffffff;
}
.Skin label.MultipleAnswer.q-checked.q-focused:hover,
.Skin label.MultipleAnswer.q-checked:hover,
.Skin label.SingleAnswer.q-checked.q-focused:hover,
.Skin label.SingleAnswer.q-checked:hover {
border-radius: 4px;
border: 2px solid #0070c9 !important;
outline: transparent;
background-color: #ffffff;
color: #000000;
}
.Skin label.MultipleAnswer.q-checked.q-focused,
.Skin label.MultipleAnswer.q-checked,
.Skin label.SingleAnswer.q-checked.q-focused,
.Skin label.SingleAnswer.q-checked {
border-radius: 4px;
border: 2px solid #0070c9 !important;
background-color: #ffffff;
color: #000000ef;
}
/* remove black background */
.Skin label.MultipleAnswer.q-focused,
.Skin label.MultipleAnswer,
.Skin label.SingleAnswer.q-focused,
.Skin label.SingleAnswer {
background-color: #ffffff;
}
.Skin #Buttons #NextButton:focus,
.Skin #Buttons #PreviousButton:focus {
background-color: #0071e3;
/* background: linear-gradient(#42a1ec, #0070c9); */
}
/* add focus*/
.Skin .q-focused {
outline: 2px auto -webkit-focus-ring-color;
}
/* matrix questions */
.Matrix .q-matrix .q-radio {
border: 1px solid darkgrey;
}
.Matrix .q-matrix .q-radio.q-checked {
-webkit-animation: none;
border: 1px solid #33C44A;
background-color: #33C44A;
}
.Matrix .q-matrix td label.q-radio.q-checked.q-focused {
-webkit-animation: none;
border: 1px solid rgb(125, 173, 217) !important;
background-color: #33C44A;
}
.Matrix .q-matrix td label.q-radio.q-focused {
-webkit-animation: none;
border: 1px solid rgb(125, 173, 217) !important;
}
.Matrix .q-matrix .ChoiceRow:hover {
background: none !important;
}
.Skin .q-matrix .table-cell,
.Skin .Matrix table thead th,
.JFEScope .Skin .q-matrix .table-cell {
font-size: 16px;
color: rgb(0, 0, 0);
}
.JFEScope .Skin .Matrix .q-matrix.mobile table td {
background-color: rgba(0, 0, 0, 0);
margin-bottom: 0 px;
padding-left: 0px;
padding-right: 0px;
}
.JFEScope .Skin .q-matrix.mobile table th {
background-color: rgba(0, 0, 0, 0);
}
.JFEScope .Skin .q-matrix.mobile table tr {
height: auto;
}
.Skin .Matrix th {
padding-left: 0px;
padding-right: 0px;
}
.Skin .Matrix thead th {
padding-left: 0.2em;
padding-right: 0.2em;
}
.Skin .QuestionOuter.Matrix {
max-width: 946px;
}
.JFEScope .Skin .q-matrix .answered-indicator {
font-size: 14px;
opacity: 1;
}
.Skin .Matrix .QuestionBody {
font-size: 16px;
}
.JFEScope .Skin .Matrix .q-matrix.mobile table td {
color: rgb(0, 0, 0);
padding-top: 10px;
padding-bottom: 10px;
}
.JFEScope .Skin .Matrix .q-matrix.mobile table th:focus {
border: 1px solid #66afe9 !important;
-webkit-box-shadow: inset 0 1px 1px rgba(0, 0, 0, .075), 0 0 8px rgba(102, 175, 233, .6);
box-shadow: inset 0 1px 1px rgba(0, 0, 0, .075), 0 0 8px rgba(102, 175, 233, .6);
}
.JFEScope .Skin .q-matrix .LabelWrapper.table {
padding-left: 0px;
}
.JFEScope .Skin .q-matrix .answered-indicator span {
padding-left: 0px;
}
.JFEScope .Skin .q-matrix .dropdown-arrow {
min-width: 22px;
width: 22px;
display: none;
}
/* mobile accordion view */
.JFEScope .Skin .q-matrix.mobile label.q-radio {
display: none;
}
.JFEScope .Skin .Matrix .q-matrix.mobile table td {
padding: 0px;
margin-bottom: 15px;
}
.JFEScope .Skin .q-matrix .single-answer.mobile {
border: 1px solid #d6d6d6;
border-radius: 4px;
padding: 12px;
margin: 0px;
width: 100%;
}
.JFEScope .Skin .q-matrix .single-answer.mobile.q-checked {
border: 2px solid #0070c9;
border-radius: 4px;
}
.JFEScope .Skin .QuestionBody.q-matrix.mobile table tr {
height: auto !important;
}
.LanguageSelectorContainer .Q_lang:focus {
border: 1px solid #66afe9 !important;
outline: 0;
-webkit-box-shadow: inset 0 1px 1px rgba(0, 0, 0, .075), 0 0 8px rgba(102, 175, 233, .6);
box-shadow: inset 0 1px 1px rgba(0, 0, 0, .075), 0 0 8px rgba(102, 175, 233, .6);
}
.Skin .MAVR label.MultipleAnswer,
.Skin .SAVR label.SingleAnswer {
min-height: 54px;
border: 1px solid #d6d6d6;
margin: -1px;
border-radius: 4px;
}
.Skin #ProgressBarFillContainer,
.Skin .ProgressBarFill,
.Skin .ProgressBarFillContainer {
height: 6px !important;
border-radius: 11px !important;
}
.Skin #ProgressBarFillContainer,
.Skin .ProgressBarFillContainer {
background: #F5F5F7;
}
.Skin #Buttons {
text-align: left;
padding-top: 5px;
}
.Skin #Buttons #NextButton {
background-color: #0071e3;
/* background: linear-gradient(#42a1ec, #0070c9); */
/*border-color: #07c;*/
margin-left: 0px;
margin-bottom: 12px;
max-width: 462px;
width: 100%;
min-height: 44px;
font-size: 17px;
font-weight: 400;
white-space: normal;
border: 1px solid #0071e3;
border-radius: 4px;
}
.Skin #Buttons #NextButton:hover {
background-color: #0077ED;
/* background: linear-gradient(#42a1ec, #0070c9); */
border: 1px solid #0077ED;
}
.Skin #Buttons #skipBtn {
background-color: #e8e8ed;
background: linear-gradient(#e8e8ed, #e8e8ed);
border-color: #e8e8ed;
background-repeat: repeat-x;
color: #000000;
margin-bottom: 12px;
max-width: 462px;
width: 100%;
min-height: 44px;
font-size: 17px;
font-weight: 400;
white-space: normal;
border: 1px solid #e8e8ed;
border-radius: 4px;
}
.Skin #Buttons #skipBtn:hover {
cursor: pointer;
background-color: #EBEBF0;
}
.Skin #BrandingFooter,
.Skin #Footer {
font-size: 12px !important;
padding: 19px 0px 36px 0px;
width: 100%;
background-color: #f7f7f7;
max-width: 100% !important;
margin-top: 36px;
bottom: 0;
}
#SurveyFooter {
/* width: 66.66%; */
margin-left: 4.33%;
}
.RTL #SurveyFooter {
margin-right: 4.33%;
}
#InnerSurveyFooter {
/* margin-left: 40px; */
margin-left: 0px !important;
}
#InnerSurveyFooter span {
line-height: 1.42857143;
color: #333;
}
#InnerSurveyFooter span a {
color: #0070c9;
}
#PushStickyFooter {
height: 0px !important;
/*display: none;*/
}
#Plug {
visibility: hidden !important;
/*display: none;*/
}
#Questions textarea {
width: 66.66%;
background: white;
padding: 5px;
font-size: 16px;
border: 1px solid #d2d2d6;
border-radius: 2px;
color: #424242;
resize: vertical;
}
.Skin #ProgressBar table td #ProgressBarFillContainer {
border-top-left-radius: 0px !important;
border-bottom-left-radius: 0px !important;
}
.Skin #ProgressBar table td #ProgressBarFillContainer .ProgressBarFill {
border-top-left-radius: 0px !important;
border-bottom-left-radius: 0px !important;
}
.SkinInner #Buttons input {
display: block;
}
.SkinInner {
min-height: calc(100vh - 173px);
}
#Questions div.InnerInner>div.QuestionText {
color: #424242;
font-size: 16px;
font-style: normal;
padding-bottom: 0px;
}
.Skin .QuestionText {
padding-top: 5px;
}
#Questions div.InnerInner>div.QuestionText+.QuestionBody {
padding-bottom: 0px !important;
}
/*
#first-page, #HeaderContainer, .LanguageSelectorContainer{
display: none;
}
#HeaderContainer.firstPage, .LanguageSelectorContainer.firstPage {
display: block;
}
*/
#HeaderContainer.firstPage~div#ProgressBar {
top: 4px;
}
#LogoContainer.firstPage {
height: 142px;
}
.Skin #Buttons {
padding-top: 12px !important;
}
.Skin .QuestionOuter {
/* -ms-overflow-style: -ms-autohiding-scrollbar; */
padding-bottom: 6px !important;
}
#InnerSurveyFooter {
font-size: 12px !important;
}
.Skin label.MultipleAnswer,
.Skin label.SingleAnswer {
position: relative;
padding-left: 23px !important;
padding-top: 16px;
}
.Skin .EndOfSurvey {
color: #111111 !important;
padding: 74px 40px 74px 100px;
}
.RTL .Skin .EndOfSurvey {
color: #111111 !important;
padding: 74px 19px 74px 22px;
}
.Skin .lastPage {
margin-left: 0px !important;
margin-right: 0px !important;
width: auto !important;
}
.Skin #firstLine {
color: #111111;
opacity: 1;
font-size: 28px;
line-height: 1.1;
font-weight: 600;
}
.Skin #secondLine {
color: #333333;
opacity: 1;
font-size: 14px;
line-height: 1.4;
font-weight: 500;
}
.Skin .SystemEndOfSurvey {
text-align: left;
}
@media (max-width: 770px) {
.Skin .QuestionText {
padding: 0 0 20px 0 !important;
font-size: 17px;
}
.Skin .QuestionBody {
padding-bottom: 11px !important;
/* padding-left: 0;
padding-right: 0; */
margin: 0 auto;
}
.Skin .QuestionBody {
/* padding-bottom: 20px !important; */
padding-left: 2px !important;
padding-right: 6px !important;
}
.Skin .Matrix .QuestionBody {
padding-left: 0px !important;
padding-right: 0px !important;
}
}
@media only screen and (max-width: 767px) {
.Skin #HeaderContainer {
padding: 0 !important;
}
.Skin label.MultipleAnswer,
.Skin label.SingleAnswer {
position: relative;
padding-left: 14px !important;
}
.Skin label.MultipleAnswer,
.Skin label.MultipleAnswer.q-focused,
.Skin label.SingleAnswer {
padding: 12px !important;
}
.Skin .checkboxQuestionBody label.MultipleAnswer,
.Skin .checkboxQuestionBody label.MultipleAnswer.q-focused,
.Skin .checkboxQuestionBody label.SingleAnswer {
padding-left: 36px !important;
}
.Skin .MAVR label.MultipleAnswer,
.Skin .SAVR label.SingleAnswer {
min-height: 44px;
}
.SkinInner #HeaderContainer #Header {
margin-bottom: 30px !important;
width: unset !important;
}
.Skin #LogoContainer {
padding: 0px !important;
}
#LogoContainer .LanguageSelectorContainer {
/* padding-left: 4.33% !important; */
width: 87%;
/* margin-left: auto !important; */
margin-right: auto !important;
margin-bottom: 18px !important;
margin-top: 31px !important;
padding-bottom: 0px;
}
.Skin .LanguageSelectorContainer {
margin: 26px !important;
}
#Logo {
padding-left: 20px;
padding-top: 12px;
padding-bottom: 7px;
}
.Skin #LogoContainer {
padding-top: 6px;
}
.Skin .QuestionOuter {
/* -ms-overflow-style: -ms-autohiding-scrollbar; */
padding-bottom: 22px !important;
}
.Skin #Buttons {
margin: 0px auto 0 !important;
padding: 0px !important;
}
.Skin #Buttons #NextButton {
width: 99% !important;
}
#HeaderContainer.firstPage~div#ProgressBar {
top: 0px;
margin-bottom: 0px;
margin-left: 8px;
margin-top: -2px !important;
}
.Skin #ProgressBar {
position: unset;
/* top: 181px; */
padding-bottom: 0px !important;
margin-bottom: 20px !important;
/* transform: translate(0px, -20px); */
}
.RTL .Skin #ProgressBar {
margin-right: 1.33% !important;
}
.Skin #SkinContent {
/* margin-top: 51px; */
}
.Skin .EndOfSurvey {
font-size: 14px;
color: #111111 !important;
padding: 74px 40px 74px 100px;
}
.Skin #firstLine {
font-size: 24px;
}
}
/* Thankyou page in mobiles*/
@media (max-width: 428px) {
.Skin .EndOfSurvey {
padding: 74px 22px 74px 19px;
}
}
@media (min-width: 481px) and (max-width: 1024px) {
#Questions textarea {
width: 100% !important;
}
}
@media only screen and (max-width: 480px) {
.Skin #Logo img {
max-height: 19.5px;
}
.Skin .EndOfSurvey {
padding: 74px 22px 74px 19px;
}
}
@media (min-width: 1025px) {
#HeaderContainer {
/*padding-left: 15.6%;*/
}
#ProgressBar {
margin-left: 16.67% !important;
}
#LogoContainer {
padding-left: 15.67% !important;
}
.RTL #LogoContainer {
padding-left: 0% !important;
padding-right: 15.67% !important;
}
#SkinContent {
max-width: 66.66%;
}
#age-disclaimer {
margin-left: 16%;
display: flex;
}
.RTL #age-disclaimer {
margin-right: 16%;
}
#Footer {
padding-left: 15.6% !important;
}
.RTL #Footer {
padding-left: 0 !important;
padding-right: 15.6% !important;
}
}
.Skin #Wrapper {
min-height: 100vh;
display: flex;
flex-direction: column;
}
.Skin .SkinInner {
margin-bottom: 36px;
}
.Skin #Footer {
margin-top: auto;
}
@media (min-width: 481px) and (max-width: 1024px) {
.RTL .Skin #ProgressBar {
margin-right: 1.33% !important;
}
.Skin #Buttons {
padding-left: 0px !important;
}
.RTL .Skin #Buttons {
padding-right: 0px !important;
}
#Logo {
padding-left: 4.33%;
}
.Skin #LogoContainer {
padding-left: 0px;
}
.RTL .Skin #LogoContainer {
padding-right: 0px;
}
#LogoContainer .LanguageSelectorContainer {
margin-left: 6.33% !important;
}
#SkinContent {
max-width: 100%;
}
.Skin .Matrix th {
padding-left: 0px;
}
}
</style>
</form>Text Content
Javascript is required to load this page. Bahasa Indonesia Bahasa Malaysia Čeština Dansk Deutsch Eesti English English (AU) English (United Kingdom) Español Español (América Latina) Français Français (Canada) Italiano Latviešu Lietuviškai Magyar Nederlands Norsk Polski Português Português (Brasil) Română Slovenčina Slovenščina Suomi Svenska Tiếng Việt Tϋrkçe Ελληνικά Български Русский Українська עברית العربية ภาษาไทย 한국어 日本語 简体中文 繁體中文 REPORT A PROBLEM Your responses will be connected to other information about your case to help Apple Support and Service. Current Progress 0% first-page How satisfied are you with the Report a Problem process? * Very satisfied * Somewhat satisfied * Neither satisfied nor dissatisfied * Somewhat dissatisfied * Very dissatisfied Skip You must be 16 years of age or older to participate. Copyright © 2024 Apple Inc. All rights reserved. | Contact us Powered by Qualtrics