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FEDEX PRIVACY NOTICE

FedEx Privacy Notice


FEDEX PRIVACY NOTICE



Global Privacy Policy
 * Global privacy policy
   
 * Privacy notice
   
 * Cookie notice
   
 * Binding corporate rules
   

 * Global privacy policy
   
 * Privacy notice
   
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 * Binding corporate rules
   



Note: The English version of fedex.com privacy notice govern in the U.S. The
Spanish translation is provided as a courtesy. FedEx makes no representation or
warranties with regard to the accuracy of the translation.



Last update: November 8, 2023



Your trust matters to us. That is why we protect your information and use it
responsibly, while continuing to deliver the excellent service you expect from
FedEx. We are committed to protecting your privacy and the security of your
personal data. We have created this Privacy Notice to explain how FedEx collects
and uses personal data.



This Privacy Policy is not a contract and does not create any legal rights or
obligations.



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WHAT


“Personal Data” is any information that can directly or indirectly be used to
identify a natural person.

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why


To improve communications and enhance your experience.

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how


We collect information when you visit our websites or stores, use our mobile
apps, or view our advertisements.



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share


We only share with companies that have agreed to the appropriate security and
confidentiality requirements.

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protect


We offer you the ability to manage what types of communications you receive from
us, and your preferences.

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WHAT

This Privacy Notice applies to you if you are a customer of FedEx, a recipient
of a package delivered by FedEx, a supplier of FedEx, or if you contact FedEx,
for instance, by visiting the FedEx website including any (sub)pages and mobile
apps (hereafter “Websites”), using social media or if you receive emails from
FedEx. Depending on your interaction with FedEx and the services and/or products
you use, you may be subject to other FedEx privacy notices that govern the
collection and use of your Personal Data. These notices can be found on the
respective sites for FedEx’s products and services. FedEx Delivery Manager
Members: Please note that if you are a FedEx Delivery Manager (FDM) member, you
are also subject to our FedEx Delivery Manager Privacy Notice, which describes
how we collect, share, and disclose Personal Data through your use of FDM.
Please review our FDM Privacy Notice to learn about your rights and options when
it comes to your Personal Data.

Our Websites are for a general audience and not aimed at children. In principle,
we do not collect Personal Data from children under age 16. If you are under the
age of 16 and you want to use our services, please rely on a parent or guardian
to assist you. If a child under the age of 16 may have disclosed Personal Data
to us, the parent or guardian can complete this form and we will remove Personal
Data if required.

Does FedEx use cookies?


Yes, FedEx uses cookies and similar technologies on its Websites. Through these
cookies, FedEx obtains Personal Data when you visit our Websites. To learn more
about the cookies and similar technologies, please consult our cookie notice.

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WHY

Personal Data shall be collected, used, stored or otherwise processed when
necessary within the framework of responsible, efficient and effective business
management of FedEx. FedEx processes Personal Data based on applicable legal
ground(s). The legal ground is often intrinsically linked to the business
purpose. This means, for example, that the performance of an agreement can be
both a legal ground and a business purpose for FedEx. Therefore, we will first
clarify the legal ground(s) on which FedEx processes your Personal Data and,
subsequently, the business purpose(s) that we use your Personal Data for:

Legal Grounds


In general, FedEx processes your Personal Data based on one of the following
legal grounds:

 * The processing is necessary to perform an agreement between you and FedEx,
 * The processing is necessary for us to comply with our legal obligations,
 * The processing is necessary to protect your vital interests or those of other
   individuals,
 * The processing is necessary for the legitimate interests of FedEx, except
   where such interests are overridden by your interests or fundamental rights
   and freedoms, or
 * Where appropriate and required, we will ask for your consent.

Business Purposes


FedEx shall only collect, use or otherwise process Personal Data if the
processing falls within the scope of one (or more) of the legitimate business
purposes listed below:

1. Product development, research and improvement of FedEx products and/or
services. FedEx processes Personal Data as necessary for the development and
improvement of FedEx products and/or services, research and development (e.g.,
analyze information related to the shipment and services to improve our
services).


2. Performing agreements. This includes shipping services, tracking FedEx
services, communication with individuals and other parties regarding services,
responding to requests for (further) information, dispute resolution and
preparing agreements (e.g., link the shipment tracking number to your account to
enable you to follow your shipment).

3. Relationship management and marketing for commercial activities. In general,
FedEx processes Personal Data as necessary for the development and improvement
of FedEx products and/or services, account management, client services and the
performance of (targeted) marketing activities in order to establish a
relationship with a client and/or maintaining as well as extending a
relationship with a client, business partner or supplier and for performing
analyses with respect to Personal Data for statistical and scientific purposes
(e.g., deliver advertising, communications and content from us on our sites and
those of third parties more specific to your interests). With respect to
Personal Data, we may append data with third party information to aid in
performing analyses and the performances of (targeted) marketing activities.


You can manage your accounts with FedEx through the following:

 * Emails: For your email preferences, visit the Email Preference Center.
   
 * Mobile: To opt out for mobile, text STOP to 37473. You can always opt back in
   by texting YES to the same number.
 * Cookies and other technologies: To exercise choices you have for certain
   cookies, you can generally review your Internet browser settings, typically
   under the sections "Help" or "Internet Options". If you disable or delete
   certain cookies in your Internet browser settings, you might not be able to
   access or use important functions or features of the Websites, and you may be
   required to re-enter your log-in details. 

To learn more about certain cookies used for interest based advertising by third
parties, including through cross-device tracking, and to exercise certain
choices regarding such cookies, please visit the Digital Advertising Alliance,
Network Advertising Initiative, Digital Advertising Alliance-Canada, European
Interactive Digital Advertising Alliance or your device settings.



4. Business process execution, internal management and management
reporting. This includes addressing activities such as managing company assets,
debt collection, conducting internal audits and investigations, finance and
accounting, implementing business controls, provision of central processing
facilities for efficiency purposes, managing mergers, acquisitions and
divestitures and Processing Personal Data for management reporting and analysis
(e.g., conduct investigations into shipping accounts to detect fraud).

5. Safety and security. Personal Data shall be included in the processing for
activities such as those involving safety and health, the protection of FedEx
and customer, supplier or business partner assets and the authentication of
customer, supplier or business partner status and access rights (e.g., provide a
safe and secure services for online and offline transactions).


6. Protecting the vital interests of individuals. This includes processing data
when necessary to protect your vital interests or those of other individuals
(e.g., for urgent medical reasons).

7. Compliance with legal obligations. This addresses the processing of Personal
Data as necessary for compliance with laws, regulations and sector specific
guidelines to which FedEx is subject (e.g., matching names of clients, suppliers
and business partners against denied parties' lists). 

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HOW

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In the course of its business activities and providing the services, FedEx may
need to process Personal Data. Without your Personal Data, we will not be able
to provide you with the requested services. As a rule, the Personal Data that
you provide directly or indirectly to FedEx when using our services and visiting
our Websites are: 

 * Contact information. This may include your name, address, email address and
   phone number;
 * Financial information. This may include your bank account number, payment
   status, and invoices;
 * Identification information. This may include your driver’s license number. If
   you don’t have a driver’s license, another identification method may be used
   that ensures us that we can identify you, but is the least privacy invasive
   as possible;
 * Account information.This may include log-in details, including your email
   address, and other information provided through your account;
 * User and preference information. This includes – as applicable – shipping
   amounts, complaints, history of purchases and related commercial activities,
   communication, survey information, and shopping preferences.
 * Automatically generated information. This will include IP address, unique
   device or user ID, system and browser type, date and time stamps, referring
   website address, content and pages you accessed on our Websites or mobile
   apps, dates, times and locations actions take place, websites you visit (if
   you connect to our in-store wireless services), click-stream information and
   device location (if you turn on the feature in the mobile app).

In addition to the above categories of Personal Data, we may collect other types
of information which may or may not contain Personal Data. Information related
to shipments and services may include shipment tracking number, shipment routing
information, location data, status of a shipment, delivery location, packaging
type, number of pieces, weight, picture of the parcel, and customs information.
Depending on your interaction with FedEx, we may also get information about you
from third parties and service providers that we engage to send promotional
communications for us or provide marketing and advertising services.



How long will FedEx process your Personal Data?


We will retain your Personal Data no longer than necessary for the purpose(s)
for which we process your Personal Data. After the retention period we will
delete or anonymize your Personal Data, unless we need to retain certain of your
Personal Data for another purpose. We will only do so if we have a legal ground
to retain your Personal Data. We will also ensure that Personal Data are only
accessible for that other purpose.

For example, we need your Personal Data to perform the customs clearance
process. Customs laws dictate that we have to retain/store - certain of - those
Personal Data. Generally, this period varies from 3 to 7 years, depending on the
applicable country and customs laws. In those cases, we will only store the
Personal Data necessary to meet our legal obligations.

Please contact us using the contact details above if you have questions about
specific retention periods.

How does FedEx collect Personal Data?

FedEx collects Personal Data when it is provided by the shipper or account
holder or by a visitor to our website.  If you are the shipper or account
holder, then we receive your Personal Data directly from you.  Examples of
situations where FedEx collects Personal Data directly are:

 * The name, address, and phone number of a person tendering the shipment listed
   as the shipper.
 * The email address or phone number of a person who requests tracking updates
   for a shipment.
 * The name, address, and email of a person who signs up for FedEx Delivery
   Manager.
 * The name, address, payment card information, and account number of a person
   who opens a FedEx shipping account.
 * The name, address, email address, phone number, and account number (if
   applicable) of a person who signs-up for, or agrees to receive Mobile (text
   messaging) communications from FedEx.

If the shipper or account holder provides Personal Data of others, then we
receive that Personal Data indirectly.  Examples of situations where FedEx
collects Personal Data indirectly are:

 * The name, address, and phone number of the recipient of the shipment.
 * The email address of a person given by the shipper in order to send tracking
   notifications.
 * Your name and address when you place an order with an online retailer and
   FedEx  delivers the parcel  to the address you provide.

When FedEx receives Personal Data indirectly, we rely on the provider of the
Personal Data for the accuracy of the information and that the provider has the
authority to provide that information to FedEx.

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SHARE

FedEx discloses your Personal Data identified in the "What Personal Data does
FedEx collect" section above with third parties in the following circumstances:

 * With its affiliates, operating groups, subsidiaries and divisions, or with
   third parties if such is necessary for the purposes as listed above. If
   appropriate, FedEx will require third parties to conduct activities in a
   manner consistent with FedEx policies and guidelines in relation to data
   protection. No Mobile information will be shared with or sold to third
   parties or affiliates for marketing or promotional purposes. 
 * With data processors, i.e., parties such as vendors or service providers
   processing Personal Data on our behalf. In such cases, these third parties
   only use your Personal Data for the purposes described above and only in
   accordance with our instructions. FedEx will only use processors which
   provide sufficient guarantees to implement appropriate technical and
   organizational measures and ensure the protection of the rights of data
   subjects. 
 * With its employees if and to the extent necessary for the performance of
   their tasks. In such a case, access will be granted only if and to the extent
   necessary for the purposes described above and only if the employee is bound
   by confidentiality. 
 * If and when required to do so by law, court order, or other legal process,
   for example, with law enforcement agencies or other governmental agencies, to
   establish or exercise our legal rights or in connection with a corporate
   transaction, such as a divesture, merger, consolidation, or asset sale, or in
   the unlikely event of bankruptcy.

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PROTECT

What measures does FedEx take to protect your Personal Data?


FedEx maintains appropriate technical and organizational measures to protect
your Personal Data against accidental or unlawful processing, including
protecting your Personal Data against unauthorized access, maintaining the
confidentiality, integrity and availability of your Personal data, and training
personnel on information security requirements. 

However, no security measure can guarantee against compromise. You also have an
important role in protecting your Personal Data. You should not share your
username and password with anyone, and you should not re-use passwords across
more than one website. If you have a reason to believe that your Personal Data
has been compromised, please contact us as detailed below.

What rights can you exercise in relation to your Personal Data?


Based on the law applicable to the use of your Personal Data, you may have
rights that you can exercise in relation to your Personal Data. Note that in
some cases we are not required to completely comply with your request, as such
rights may be conditional or because we have to balance your rights against our
rights and obligations to process your Personal Data and to protect the rights
and freedoms of others. A number of the rights you have in relation to your
Personal Data, as applicable in the European Economic Area, the State of
California, or other US or international geographic jurisdictions, are explained
below:

 

Right of access

You may be entitled to a copy of the Personal Data we hold about you and to
learn details about how we use it. Your Personal Data will usually be provided
to you digitally. We may require you to prove your identity before providing the
requested information.

 

Right to rectification

We take reasonable steps to ensure that the information we hold about you is
accurate and complete. However, if you believe this is not the case, you may
have the right to request that any incomplete or inaccurate Personal Data that
we process about you is amended.

 

Right to erasure

You may have the right to ask us to erase your Personal Data, for example where
the Personal Data we collected is no longer necessary for the original purpose,
where Personal Data has become obsolete or where you withdraw your consent (if
we are processing your Personal Data based on consent). However, this will need
to be balanced against other factors. For example, we may not be able comply
with your request due to certain legal or regulatory obligations.

 

Right to restriction of processing

You may be entitled to ask us to (temporarily) stop using your Personal Data,
for example where you think that the Personal Data we hold about you may be
inaccurate or where you think that we no longer need to use your Personal Data. 

 

Right to data portability

You may have the right to ask that we transfer Personal Data that you have
provided to us to a third party of your choice. This right can only be exercised
when you have provided the Personal Data to us, and when we are processing that
data by automated means on the basis of your consent or in order to perform our
obligations under a contract with you. 

 

Right to object

You may have the right to object to processing which is based on our legitimate
interests. In case of the processing of Personal Data for marketing purposes,
you have the right to object at any time. When you ask us to stop using your
Personal Data for marketing purposes, FedEx will immediately cease to use your
Personal Data. For other purposes based on our legitimate interests, we will no
longer process the Personal Data on that basis when you file an objection based
on your grounds relating to your particular situation, unless we have a
compelling legitimate ground for the processing. Note, however, that we may not
be able to provide certain services or benefits if we are unable to process the
necessary Personal Data for that purpose.

 

Rights relating to automated decision-making

You may have the right not to be subjected to automated decision-making,
including profiling, which produces legal effect for you or has a similar
significant effect. If you believe you have been subject to an automated
decision and do not agree with the outcome, you can contact us using the details
below and ask us to review the decision.

 

Right to appeal

Virginia Residents: If we deny your request, you are entitled to submit an
appeal. Instructions on how to submit an appeal will be included in our response
to you explaining why we denied your request.

 

Right to withdraw consent

We may ask for your consent to process your Personal Data in specific cases.
When we do this, you have the right to withdraw your consent at any time. FedEx
will stop the further processing as soon as possible after the withdrawal of
your consent. However, this does not affect the lawfulness of the processing
before consent was withdrawn. Click here for requests about your Personal Data.
If you would like to request this information by phone, you may call
1.800.463.3339 or contact us using the contact details above.

You can manage your accounts with FedEx through the following.

 * Emails: For your email preferences, visit the Email Preference Center.
   
 * Mobile: To opt out for mobile, text STOP to 37473. You can always opt back in
   by texting YES to the same number.
 * Cookies and other technologies: To opt out of advertising, visit NAI Consumer
   Opt Out.

Where does FedEx store or transfer your Personal Data?


Due to the nature of our business and the services we provide to our clients,
FedEx may need to transfer your Personal Data to locations outside the country
where you reside. In any case where we transfer Personal Data, FedEx shall
ensure that such a transfer is subject to appropriate safeguards. For the
European Economic Area, such transfers to third parties (outside the European
Economic Area) will be governed by a contract based on the model contractual
clauses for data transfers approved by the European Commission or other
appropriate safeguards. For more detailed information about these safeguards,
please complete this form.

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CALIFORNIA CONSUMERS

If you reside in California, we are required to provide additional information
to you about how we use and disclose your information, and you may have
additional rights with regard to how we use your information. We have included
this California-specific information below.

Consistent with the "What Personal Data does FedEx collect?" section above, we
collect certain categories and specific pieces of information about individuals
that are considered "Personal Information" in California. As detailed above in
the "How does FedEx collect Personal Data" section, we may collect this Personal
Information from you and other third parties. We collect and disclose Personal
Information for the business and commercial purposes described in the "Why does
FedEx process Personal Data?" and "Who has access to your Personal Data?"
sections above. 


We do not "sell" or "share" your Personal Information, as those terms are
defined under California law and have not done so in the previous twelve months.
Given the divergent practices of organizations that offer browsers and the lack
of a standard in the marketplace, we do not respond to Do Not Track signals at
this time.


Subject to certain exceptions, as a California consumer, you have the right to:
(i) access your Personal Information and (ii) obtain deletion of your Personal
Information. To the extent permitted by applicable law, we may be required to
retain some of your Personal Information, and certain Personal Information is
strictly necessary in order for us to fulfill the purposes described in this
Privacy Policy.


Should you wish to request the exercise of your other rights as detailed above
with regard to your Personal Information, we will not discriminate against you
by offering you different pricing, products or services, or by providing you
with a different level or quality of products or services, based solely upon
this request. Please contact us as described above to exercise such rights.


If you are a California consumer and you wish to exercise your rights as
outlined in this section, you may need to provide information such as name and
e-mail so that we can verify your identity. We will use the information you
provide when exercising your rights for no other purpose other than to verify
your identity.  


You also have the option of designating an authorized agent to exercise your
rights on your behalf.  For authorized agents submitting requests on behalf of
California residents, please contact us as described above, with any evidence
you have that you have been authorized by a California consumer to submit a
request on their behalf.



Metrics related to personal data requests received by FedEx

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UPDATE TO THIS PRIVACY NOTICE



FedEx may update this Privacy Notice from time to time. If an amendment will
have a serious impact, FedEx will endeavor to actively inform you about such
amendments. FedEx will publish an up-to-date Privacy Notice on the Websites at
all times indicating the latest amendments.


CONTACT INFORMATION

FedEx Corporation

Attn: Legal Department - Compliance

1000 Ridgeway Loop Road, Ste 500

Memphis, TN 38120

United States of America

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FedEx Express International B.V.

Attn: Legal Department

Taurusavenue 111       

2132 LS Hoofddorp

The Netherlands 

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FedEx Corporation

Attn: Legal Department - Compliance

1000 Ridgeway Loop Road, Ste 500

Memphis, TN 38120

United States of America

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FedEx Express International B.V.

Attn: Legal Department

Taurusavenue 111       

2132 LS Hoofddorp

The Netherlands 

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questions and requests about personal data


You may also call 1.800.463.3339.



When you are using our services in Europe, your Personal Data is controlled by
FedEx Express International B.V., having its headquarters in Hoofddorp, The
Netherlands. When you are using our services globally, your Personal Data is
controlled by FedEx Corporation, having its headquarters in Memphis, Tennessee.




What if I have other questions or complaints?


For additional information, please refer to our Global Privacy Policy. If you
have questions or complaints regarding the processing of your Personal Data,
please use the contact information provided at the top of this Privacy Notice.

You also have the right to lodge a complaint with the competent (local) data
protection or government authority in the jurisdiction where you work, where you
live or where an alleged infringement takes place. For individuals in the
European Economic Area or Switzerland, the lead supervisory authority for FedEx
is the Dutch Data Protection Authority (Dutch DPA), unless the alleged
infringement is purely a local matter. Access the listing of the European Data
Protection Authorities.


DOWNLOAD PRIVACY NOTICE




Download the FedEx Privacy Notice (PDF)

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More questions?




We have compiled a list of the top questions we hear from our customers. If you
are looking for more information, check our FAQs.


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