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FAQ Home - Shipping and delivery
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Shipping and delivery
Can individual items from an order be shipped separately?Due to bookkeeping and
logistic reasons, we’re unfortunately not able to ship items separately after
your order’s been confirmed. You’ve placed an order, changed ...Read more
How long does delivery take?You order the items you like. Once the sale has
ended, we request these items from our suppliers. After they've arrived at our
logistics ...Read more
How much are the shipping costs at Zalando Lounge?Zalando Lounge standard
shipping costs are £3.90, regardless of how many items your order. The shipping
costs include the costs for shipping and packaging. ...Read more
How should I proceed if I receive a damaged parcel?If your package has arrived
damaged, please send us a brief description of the damage and 3 to 5 photos
clearly showing the damaged ...Read more
Is it possible to change the delivery address for an order that has already been
placed?Once you've finalised and confirmed your order, we won't be able to make
changes to it – this includes delivery options, your delivery address, ...Read
more
Is it possible to combine two or more orders for shipping?Due to technical and
bookkeeping reasons we unfortunately can't combine several orders into one.
...Read more
Is there a shortened delivery time option available for my order?We sadly can’t
offer a shortened delivery option for all items on our website. This delivery
option is only available for selected sales. Please ...Read more
What happens if I'm not at home at the time of delivery?Not at home? No problem!
Your Evri courier will always make three attempts to deliver your parcel. After
three unsuccessful delivery attempts, your parcel ...Read more
Where does Zalando Lounge ship to?If you are registered in the United Kingdom,
we will only deliver to the UK. If you want to have your order delivered to
...Read more
Where is my parcel?We'll send you an email as soon as your order leaves our
warehouse and has been handed over to our shipping provider. This email ...Read
more
Which shipping partner is delivering to me and what are the delivery
options?Zalando Lounge delivers UK orders to you via Evri. The deliveries take
place from Monday to Saturday. Our standard shipping costs are £3.90. Feel
...Read more
Delivery to an Evri ParcelShop Don't want to wait for your order at home? You
can now choose delivery to your nearest Evri ParcelShop. Parcels delivered to a
ParcelShop ...Read more


ZALANDO LOUNGE

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FREE HELPLINE

 * 0800 206 10 12
 * Mon - Fri (8am – 6pm)


PAYMENT METHODS

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SHIPPING AND DELIVERY PARTNER

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ZALANDO LOUNGE APPS

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*Compared to the recommended retail price. ¹ all prices include value added tax;
shipping costs not included ³ Required fields 4 Please regard the displayed
non-£ amounts as a non-binding estimate of the current exchange rate and as a
purely non-obligatory service from Zalando Lounge. All orders will be billed in
£, which may lead to a slight deviation of amount charged in your home currency,
as this is determined by the exchange rate of your bank.

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