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CX Trends 2024 Unlock the power of intelligent CX with ten new trends

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Contact us

PRODUCTS

Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solutionSunshine platformFast, open and flexibleMarketplaceApps,
integrations and partners

PRICING

Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solution

SOLUTIONS

EnterpriseHave conversations at scaleSmall & medium businessesGrow without
growing painsStartupsStart off on the right footEmployee experienceTreat
employees like customersIndustriesMeet your market’s needsConversational
CRMCreate lasting customer relationships

DEMO

RESOURCES

BlogGuides, reports and best practiceEvents and webinarsLearn from wherever you
areCommunityConnect, learn and engage with Zendesk usersProfessional servicesGet
hands-on help, dedicated support or expert guidanceWhat’s New with ZendeskCheck
out recent product updatesAPI & DevelopersInfo for building things with
ZendeskPartnersHow to locate or become a Zendesk partnerCustomer storiesSee what
success with Zendesk looks likeTrust and securityYour business is protected with
Zendesk

LANGUAGE

English (US)English (UK)EspañolEspañol
(LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish
(Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)ไทย
Start free trialStart free trialSign in
Sign in
Product support
Company
About usPressEventsCareersDiversity & InclusionSustainabilityLegal
Contact us
English (UK)
English (US)English (UK)EspañolEspañol
(LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish
(Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)ไทย
Products
Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solutionSunshine platformFast, open and flexibleMarketplaceApps,
integrations and partners
Pricing
Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solution
Solutions
EnterpriseHave conversations at scaleSmall & medium businessesGrow without
growing painsStartupsStart off on the right footEmployee experienceTreat
employees like customersIndustriesMeet your market’s needsConversational
CRMCreate lasting customer relationships
Demo
Resources
BlogGuides, reports and best practiceEvents and webinarsLearn from wherever you
areCommunityConnect, learn and engage with Zendesk usersProfessional servicesGet
hands-on help, dedicated support or expert guidanceWhat’s New with ZendeskCheck
out recent product updatesAPI & DevelopersInfo for building things with
ZendeskPartnersHow to locate or become a Zendesk partnerCustomer storiesSee what
success with Zendesk looks likeTrust and securityYour business is protected with
Zendesk
Start free trialStart free trialContact usContact us


ZENDESK FOR SERVICE


SERVICE THAT’S UP CLOSE AND PERSONAL

Strong relationships start with strong interactions. Our service solution lets
you personalise customer experiences, building loyalty and revenue.

Start your free trialStart your free trialView demoView demo
Start your free trialStart your free trial


BENEFITS

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Create meaningful connections

Scale your service offering

Stay flexible through change


CREATE MEANINGFUL CONNECTIONS

Customers come to you expecting answers. Meet them where they are across any
channel, and then personalise the conversation around their exact needs.

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FEATURES

Messaging
AI and automation
Help centre

The Boston Globe delivers rich, interactive service with smartbots.

See how


SCALE YOUR SERVICE OFFERING

You need a support solution that scales as you do. Zendesk is built to absorb
new teams, divisions and global bases. Our security measures keep everyone safe,
regardless of size.

--------------------------------------------------------------------------------


FEATURES

Help centre
AI and automation
Integrations
Workforce management

Udacity improved CSAT despite higher ticket volumes.

See how


STAY FLEXIBLE THROUGH CHANGE

You can’t afford to get stuck with software that stays the same. With Zendesk,
you can implement new solutions quickly and add features as you go – all while
keeping a close eye on your total cost.

--------------------------------------------------------------------------------


FEATURES

Messaging
Routing and intelligence
Analytics
Workforce management

Lime offers personalised service in more than 50 global markets.

See how


CUSTOMER STORIES

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“

> We built out customisations for our call queue with the API. We have a sales
> group, a retention group and a quilting group....Our IVR for everything is
> through Zendesk.

Wendi Mills

Senior Customer Service Manager


Read customer story
“

> Zendesk helped us get everything back under control quickly when volumes
> spiked, both in understanding what was happening and in handling queries.

Steven Franklin

Global Head of Customer Service


Read customer story
“

> Having Zendesk as a stable force meant we could identify any potential
> customer issues and quickly get those rectified.

Naomi Rankin

Global CX Manager


Read customer story
“

> We built out customisations for our call queue with the API. We have a sales
> group, a retention group and a quilting group....Our IVR for everything is
> through Zendesk.

Wendi Mills

Senior Customer Service Manager


Read customer story
“

> Zendesk helped us get everything back under control quickly when volumes
> spiked, both in understanding what was happening and in handling queries.

Steven Franklin

Global Head of Customer Service


Read customer story
“

> Having Zendesk as a stable force meant we could identify any potential
> customer issues and quickly get those rectified.

Naomi Rankin

Global CX Manager


Read customer story
“

> We built out customisations for our call queue with the API. We have a sales
> group, a retention group and a quilting group....Our IVR for everything is
> through Zendesk.

Wendi Mills

Senior Customer Service Manager


Read customer story




FEATURES

--------------------------------------------------------------------------------


EXPLORE SERVICE FEATURES

MessagingPersonalise conversations across channels.
AI and automationSolve customer issues faster with AI.
Help centreLet customers serve themselves.
Agent workspaceSee your customer data in one place.
TicketingTrack, organise and solve all your tickets.
VoiceSpeak directly to customers.
Routing and intelligenceSend tickets to the best agent for the job.
Reporting and analyticsTurn data into useful insights.
PlatformModify Zendesk to meet your needs.
IntegrationsBring your daily systems into Zendesk.
Data privacy and protectionKeep customer data safe.
Workforce managementOptimise agent staffing and performance.


PROTECTED BY ZENDESK

ZENDESK TRUST CENTRE

View all of our security certifications.

Get full list

SUSTAINABILITY

We’re focused on a net zero future.

Our promise


TAKE A QUICK TOUR

Experience Zendesk like your agents will. Our customer service solution comes
with everything you need to offer exceptional support.

Start my tourStart my tour
 


JOIN THE BEST


POWERING 100,000+ OF THE BEST CUSTOMER EXPERIENCES

Start your free trialStart your free trialView demoView demo



RESOURCES

--------------------------------------------------------------------------------


FEATURED EVENT


ZENDESK RELATE 2023

Join our flagship event in person or online to get the latest on Zendesk
products and CX insights.


REPORT


CX TRENDS 2023

Immersive CX is the future of successful business.


EBOOK


BETTER CONVERSATIONS WITH BOTS

Zendesk bots come trained to sort and solve issues.


GUIDE


HOW TO ADAPT WHEN UNCERTAINTY HITS

Drive CX growth and manage costs in an economic downturn.

PRODUCTS

 * Zendesk for Service  

 * Zendesk for Sales  

 * Integrations  

 * Product updates  

 * Systems status  

 * Sign in  

 * Zendesk for Enterprise  

 * Zendesk for Small Business  

 * Zendesk for Startups  

 * Zendesk Benchmark  

FEATURES

 * Ticketing  

 * Messaging & live chat  

 * Help centre  

 * Knowledge base  

 * Voice  

 * Community forums  

 * Reporting & analytics  

 * AI and automation  

 * Workforce management  

 * Advanced Data Privacy and Protection  

RESOURCES

 * Security  

 * Support  

 * Blog  

 * Training  

 * Partners  

 * Events and webinars  

 * Professional services  

 * Customer stories  

 * What is CRM?  

 * CRM software guide  

COMPANY

 * About us  

 * What is Zendesk?  

 * Careers  

 * Diversity and inclusion  

 * Social impact  

 * Legal  

TRENDING

 * CX Trends 2024  New

 * CX Classroom  

 * ROI calculator  

 * Sustainability report  

 * Customer service software  

 * Ticketing system software  

 * Live chat software  

 * Forum software  

 * Help desk software  

HOW CAN WE HELP? CONTACT US

   
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Terms of UsePrivacy noticeCookie noticeCookie settingsModern slavery act
statementTrust Centre©Zendesk 2024




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