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 * Products
   * * * Product
         * PayrollSimplify paying your team
         * HRAutomate hiring and compliance
         * BenefitsExpert help and premier providers
     * * Features
         * Direct deposit
         * Hiring and onboarding
         * Health insurance
         * Built-in reporting
         * PTO management
         * 401(k) retirement
         * Mobile friendly
         * Employee self-service
         * Workers’ comp
         * Org charts
         * Integrations
         * Expore all features
   * * * Product
         * PayrollSimplify paying your team
         * HRAutomate hiring and compliance
         * BenefitsExpert help and premier providers
     * * Features
         * Direct deposit
         * Hiring and onboarding
         * Health insurance
         * Built-in reporting
         * PTO management
         * 401(k) retirement
         * Mobile friendly
         * Employee self-service
         * Workers’ comp
         * Org charts
         * Integrations
         * Explore all features
   
   
   * * * COMPARE PROVIDERS
         
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         users.
         
         
 * Solutions
   * * * By Business Size
         * New to payrollWe make it easy to get started
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         * Remote workers
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         * See all industries
   
   
   * * * SWITCHING PROVIDERS?
         
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 * Why OnPay
   * * * Top Ratings
         * Ratings and reviewsSee why we’re top rated by clients and experts
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     * * How we help clients
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 * Pricing
 * Resources
   * * * Learning
         * Articles and guidesIn-depth payroll, HR, and benefits resources for
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         * Payroll glossaryGet familiar with payroll’s frequently used terms
     * * Tools
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         * State compliance guides
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     * * OnPay
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START A SUPPORT TICKET

We understand it’s important to keep payroll moving, even when you hit a snag.
Starting a support ticket ensures you get the best help, the fastest, without
having to explain your situation to multiple people. You even get real-time
updates about our progress.


YOUR INFORMATION

First Name*

Last Name*

Email address*

The email you use to log into OnPay.



Company ID*

The ID number associated with your OnPay account. Providing this number helps
verify your account so we can get you the right help even faster.

Where can I find this ID number?



Help topic*

Tell us which of these most closely relates to your question. This helps us
route you to the best team for assistance.

Select Topic Payroll HR PTO/Accruals System Access Tax Integrations
Banking/Deposits General Setup Other

Let us know a few more details about your tax question:

Federal Unemployment Federal Withholding Local Withholding State Unemployment
State Withholding Subsidiary Tax Withholding (PFML, L&I, Admin Rates) Other

Choose your state (if applicable)

Choose your state Federal Alabama Alaska Arizona Arkansas California Colorado
Connecticut Delaware District Of Columbia Florida Georgia Hawaii Idaho Illinois
Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan
Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey
New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon
Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah
Vermont Virginia Washington West Virginia Wisconsin Wyoming N/A

Choose tax year

2024 2023 2022 2021 2020 2019 2018 2017 2016 2015

Describe your question in a few words*

Tell us the reason for this support request (ex: “Tax error”, or “Can’t run
payroll”). This will serve as the subject line for this ticket.



Please elaborate: What can we help with?*

Now, tell us everything we need to know to help. Provide as many relevant
details as you can, so our experts have everything they need to get you going.



Optional: Securely share any notices, forms, screenshots, or documents that we
may need to help look into your question.


Submit



HELPFUL ARTICLES

We have lots of resources in our Help Center to address commonly asked
questions.


Check out the links below for detailed guidance.

 * Running payroll
 * HR / Employee hiring
 * PTO / Accruals
 * Logging into OnPay
 * State tax guides
 * Integrations
 * Verifying your bank
 * Onboarding / Setup
 * Employee benefits

Explore Help Center

Serving Clients for Over 30 Years

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