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CONTACT SUPPORT

 * ENGLISH
   
   * German
   * English

Welcome
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HOW CAN WE HELP YOU?
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FAQ


EXPERIENCE PINION

PURCHASING ADVICE 11
 * Which bike manufacturers will be offering E-Bikes with the Pinion E-Drive
   System?
 * What kind of E-Bike is best suited for the Pinion E-Drive System?
 * Which bicycle manufacturers offer Pinion bicycles?
 * Where can I find a Pinion dealer near me?
 * Are there also E-Bikes / S-Pedelecs with Pinion transmission?

See all 11 articles
TESTING 2
 * Where can I test ride Pinion bikes close to me?
 * Can I make an appointment for a testride directly with Pinion?


PRODUCTS

GEARBOXES 9
 * What is the difference between Pinion gears and conventional bicycle gears?
 * Why are there different types of gears? Which is the best choice for me?
 * For which applications is a Pinion Gearbox recommended?
 * What is the efficiency of a Pinion transmission?
 * When do I need a chain tensioner when using a Pinion transmission?

See all 9 articles
MGU Motor Gearbox Unit 22
 * What’s the difference between the E1.9 and E1.12 MGUs?
 * What are the differences between the Comfort and Performance Setups?
 * What are the benefits of integrated electronic shifting?
 * What are the main differences of the Pinion MGU in comparison with
   traditional midengine setups?
 * What are the three main benefits when compared to a mid-motor setup with a
   hub shifting system?

See all 22 articles
ROTARY SHIFTER 2
 * Why is Pinion only available with a rotary shifter?
 * Are there alternative shifting systems to the rotary shifter?

HUBS 2
 * 11. Can I use any rear hub in my Pinion bike?
 * H3 Hybrid Hubs

TECHNOLOGY 3
 * How exactly does a Pinion gearbox work?
 * How can I customize the ratio?
 * Can Pinion transmissions be used in combination with toothed belt drives?

SMART.SHIFT 11
 * What is Pinion Smart.Shift?
 * What are the advantages of the Pinion Smart.Shift system?
 * Can I retrofit Smart.Shift to my Pinion bike?
 * Why is the Pinion Smart.Shift only available in certain e-bikes?
 * Will Pinion also release electric shifting for MTBs or non-E-bikes?

See all 11 articles


SERVICE

GUARANTEE 12
 * How long does my Pinion gearbox guarantee last?
 * Why does the P-line guarantee differ from the C-line?
 * What damages are covered by the guarantee?
 * Who is my contact person in the event of a guarantee claim?
 * What do I have to do to get guarantee?

See all 12 articles
MAINTENANCE 7
 * What service intervals does Pinion recommend for its products?
 * Can I carry out minor service work on my Pinion gear myself?
 * Where can I find a Pinion Service Partner near me?
 * How much does a gearbox service cost?
 * What has to be observed when changing the oil on the gear unit?

See all 7 articles
RIDING WITH PINION 9
 * What spare parts, accessories and tools should I take with me on a trip?
 * Do I need special tools for the Pinion gearbox?
 * How is service and spare parts supply regulated worldwide?
 * What should I do if I suffer a defect in the gearbox on a long tour?
 * Is there a directory/overview of the worldwide service bases?

See all 9 articles
TROUBLESHOOTING 5
 * The gearbox makes noises. Why is that?
 * While riding , the gears slip. Is the gearbox defective?
 * My gearbox is leaking oil. Can I continue?
 * There is a light oil film on my gearbox? Is that normal?
 * My H2R Hub isn't working correctly and/or is making strange noises

REPAIR 3
 * What should I do if my gearbox is defective?
 * How long does a transmission service at Pinion take in the house?
 * May I open my gearbox and carry out repairs myself?

owner´s manual 1
 * Manual Gearbox

B2B-PORTAL / LOGIN 6
 * How do I access the dealer / OEM portal?
 * What should I do if I do not receive e-mail confirmation of my registration
   from Pinion?
 * I am already registered as a dealer / OEM with Pinion, but my e-mail address
   is not accepted in the login page. What’s going on?
 * I have opened a ticket with Pinion Support, but I do not get an e-mail
   confirmation. Why?
 * I would like to register my Pinion gearbox. Why do I have to create an
   account?

See all 6 articles


SUSTAINABILITY

ENVIRONMENT 4
 * What contribution does Pinion make to the environment?
 * Is Pinion transmission oil biodegradable?
 * What happens to defective gearboxes?
 * Can Pinion gearboxes be recycled?

MADE IN GERMANY 1
 * What exactly does "Made in Germany" mean?

PRODUCTS
 * P-LINE
 * C-LINE
 * CORE TECHNOLOGY

DISCOVER
 * PINION BIKE SELECTION
 * BICYCLE MANUFACTURER
 * PINION DEALER
 * 
 * 
 * 

SERVICE
 * GEARBOX REGISTRATION
 * 5 YEARS GUARANTEE
 * PINION CARE