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 * About the NRS
 * Other ways to connect
 * Find the right service for you
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    * I am d/Deaf and use English
    * I use Auslan
    * I am hard of hearing
    * I have a speech communication difficulty
    * Help people from these groups contact my organisation easily
    * Call someone from one of these groups
    * All services

 * NRS call numbers and links
 * Feedback
 * Search

 * How to make an NRS emergency call
 * NRS Captions call (Opens in a new tab/window)
 * NRS Chat call (Opens in a new tab/window)

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Search
 * How to make an NRS emergency call
 * NRS Captions call (Opens in a new tab/window)
 * NRS Chat call (Opens in a new tab/window)

 * About the NRS
 * Other ways to connect
 * Find the right service for you
    * I am d/Deaf and use English
    * I use Auslan
    * I am hard of hearing
    * I have a speech communication difficulty
    * Help people from these groups contact my organisation easily
    * Call someone from one of these groups
    * All services

 * NRS call numbers and links

View transcript - The National Relay Service (NRS)

 * Home
 * About the National Relay Service (NRS)
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View transcript - The National Relay Service (NRS)



ABOUT THE NATIONAL RELAY SERVICE (NRS)

The National Relay Service (NRS) can help you if you’re d/Deaf or find it hard
to hear or speak to hearing people on the phone.


ON THIS PAGE

 * What a typical relay call looks like
 * Types of NRS calls
 * The NRS app
 * Getting started – Registering to use the NRS
 * NRS call numbers and links
 * NRS terms and conditions
 * NRS Helpdesk
 * Downloadable information
 * Related content



The NRS provides a range of different types of call services, depending on your
needs and preferences.

Relay Officers are specially trained staff who help with every call. Relay
Officers will:

 * Change voice to text or text to voice
 * Change Auslan to English or English to Auslan
 * Stay on the line throughout the call to help you, without getting in the way
   or changing what is said.

The NRS is available 24 hours a day, except for Video Relay calls.

Video Relay calls are only available 7am to 6pm (Australian Eastern Standard
Time) Monday to Friday and 8am to 12pm Saturday. Video Relay calls are also not
available on national public holidays.

The NRS is free and confidential.

You can make calls to emergency services through the NRS. Learn how to make an
emergency call using the NRS.  


WHAT A TYPICAL RELAY CALL LOOKS LIKE

An NRS Chat call begins with you typing your side of the conversation. The Relay
Officer talks. The hearing person listens. The hearing person talks. The Relay
Officer types what the hearing person is saying. You read the responses, and the
steps are repeated.


TYPES OF NRS CALLS

There are many different types of NRS calls, to suit different needs.


 * NRS CHAT
   
   Type and read


 * NRS CAPTIONS
   
   Speak and read


 * SMS RELAY
   
   Type and read


 * SMS RELAY (TEXT AND LISTEN)
   
   Type and listen


 * VOICE RELAY
   
   Speak with assistance and listen


 * VIDEO RELAY
   
   Use Auslan


 * TTY (SPEAK AND READ)
   
   Speak and read


 * TTY (TYPE AND LISTEN)
   
   Type and listen


 * TTY (TYPE AND READ)
   
   Type and read


THE NRS APP

The NRS app lets you use the NRS when you’re out and about. You can download the
app now using the links below, or find out more about the NRS app.  

(Opens in a new tab/window) (Opens in a new tab/window)


GETTING STARTED – REGISTERING TO USE THE NRS

You need to register to use the NRS. Registration is easy and you only have to
do it once.

You can:

 * Register online to use the NRS(Opens in a new tab/window)
 * Find out more about how to register for the NRS


NRS CALL NUMBERS AND LINKS

Depending on which type of NRS call you want to make, there are different
numbers to call and different access points.

View NRS numbers and links


NRS TERMS AND CONDITIONS

By using the services provided by the NRS you’re agreeing to the terms and
conditions.

View the NRS terms and conditions


NRS HELPDESK

The NRS Helpdesk can help you to get started, give you tips on making the most
of your call, and help you with any call problems. Find out more about the NRS
Helpdesk and the different ways to contact the Helpdesk.


DOWNLOADABLE INFORMATION

 * Using the National Relay Service (NRS) (PDF, 3.26 MB)


RELATED CONTENT


 * NRS REPORTING


 * NRS PRIVACY POLICY


 * NRS COMPLAINTS POLICY

 * About the NRS
 * Other ways to connect
 * Find the right service for you
 * NRS call numbers and links
 * News


SERVICES

 * Captioning apps
 * Communicating by text
 * NRS Captions
 * NRS Chat
 * SMS Relay
 * SMS Relay (Text and Listen)
 * TTY (Speak and Read)
 * TTY (Type and Listen)
 * TTY (Type and Read)
 * Video call apps
 * Video Relay
 * Video remote interpreter service
 * Voice Relay


SUPPORT

 * NRS Helpdesk
 * Provide feedback
 * Accessibility
 * Sitemap


CORPORATE

 * DisclaimersOpens in a new tab/window
 * CopyrightOpens in a new tab/window
 * PrivacyOpens in a new tab/window
 * DepartmentOpens in a new tab/window

The Department of Infrastructure, Transport, Regional Development,
Communications and the Arts acknowledges the Traditional Custodians of Country
throughout Australia.

© Commonwealth of Australia