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2 forms found in the DOM

GET https://www.rbc.com/search-rbc/index.html

<form method="get" action="https://www.rbc.com/search-rbc/index.html" id="header-search-form">
  <label for="header-search" class="offscreen">Ask your question</label>
  <input type="hidden" name="type" id="header-search-type" value="0">
  <input type="search" name="question" id="header-search" class="ui-autocomplete-input" autocomplete="off" placeholder="Ask your question" role="combobox" aria-autocomplete="list" aria-haspopup="true">
</form>

GET https://www.rbc.com/search-rbc/index.html

<form method="get" id="sidebar-search-form" action="https://www.rbc.com/search-rbc/index.html">
  <label class="offscreen" for="sidebar-search">Search RBC</label>
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  <input type="text" name="question" id="sidebar-search" class="sidebar-search-input ui-autocomplete-input" autocomplete="off" placeholder="Search RBC" role="combobox" aria-autocomplete="list" aria-haspopup="true">
  <button type="button" class="search-btn" aria-label="Search"><img src="/dvl/v1.0/assets/images/icons/icon-search-yellow.svg" alt="Search" width="30" height="30"></button>
</form>

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SCAM ALERTS


STAY INFORMED ON THE LATEST CYBER SCAMS

Being aware of online scams and knowing what to look for is the key to
protecting yourself against cyber criminals. Here are some cyber scams currently
affecting RBC clients.

Alert: Email from your RBC Investor Advisor

Date: OCTOBER 2022
Type: Website
Status: Active


EXAMPLE SCREENSHOT:


(click to enlarge)
(click to enlarge)


EMAIL FROM YOUR RBC INVESTOR ADVISOR

1. Details of the scam:

Delivery: Email

Subject line: RBC GIC special introduction rates

An email arrives in your inbox indicating it’s from an RBC employee and it has
an RBC logo, promising special GICs rates. However, the email address doesn’t
look right, and they are asking for your personal information.

2. What should you know:

 * This is an example of a Phishing Email Scam.
 * Phishing emails appear to be sent from organizations or personal contacts
   typically asking for financial or personal information.
 * They often appear to offer a financial reward, an impending threat towards
   you, or claim to be someone in need of your help.
 * While you may think you’re giving your information to a valid company, you’re
   instead providing it to a fraudster.

3. What should you do?

 * Never open attachments you were not expecting.
 * If the email appears to come from a person you know, contact them to verify
   the authenticity.
 * Never provide any personal information in an email.
 * For phishing emails, please notify us by forwarding the suspicious email to
   phishing@rbc.com for analysis. Please note that phishing@rbc.com is an
   automated mailbox for reporting phishing and website fraud only – we are
   unable to provide responses from this mailbox.
 * Reset all digital credentials
 * If you believe your confidential information may have been stolen or obtained
   by a fraudulent party either online, by telephone or through any other means,
   call us immediately. Contact Us
   
 * Delete the email

To help you spot phishing emails and fake websites, visit our Cyber site.



Alert: Fake Websites & Online Scam Ads (Malvertising)

Date: DECEMBER 2020
Type: Website
Status: Active


EXAMPLE SCREENSHOT:


(click to enlarge)

Example:
The first result in this search looks very convincing. The link associated with
the ad was a realistic-looking phishing site.


EXERCISE CARE WITH WEB SEARCHES TO AVOID PHISHING SCAMS

Fraudsters continue to impersonate RBC through many channels, including
genuine-looking phishing websites. Scammers lure clients through malicious links
in emails, text messages and search engine results, aiming to trick users into
sharing sensitive information.


MALVERTISING SCAMS

Cybercriminals are actively targeting RBC clients by taking out fake online
advertisements to drive traffic to malicious websites. Known as “malvertising”,
these attacks target the web search results of highly visited websites,
including popular ecommerce sites and financial institutions like RBC.
Fraudsters aim to trick users into divulging sensitive information before the
search engines can remove fake ads. Be careful when clicking on any link and
stay alert for fake websites.


TELLTALE SIGNS:

 * The ad text appears genuine, but when clicked the link takes you to a
   different URL.
 * When trying to sign in with genuine credentials, often there’s an “error
   message” and asking you to call for support.
 * When calling the (fraudulent) support number provided on screen, an agent
   asks for details like you client card number, password and verification
   questions - or to take over your computer remotely.
 * There is “urgent action required”.


HOW TO PROTECT YOURSELF:

 * Go directly to the official website when providing sensitive information.
   Type the website URL directly into your browser – e.g. www.rbc.com. Or use an
   official app (e.g. RBC app.)
 * Don’t click on links in email or text messages. Take care when clicking on
   any link, even those appearing at the top of search engine results. Float a
   cursor over the URL before you click or enter credentials.
 * Pay attention before and after you click on links. Before entering your
   passwords or personal information, verify the URL is a genuine website. Keep
   in mind that scammers can create very realistic-looking fake websites.
 * When using a search engine, pay attention to which links are ads and which
   are genuine search engine results. Ads typically appear first. Also the first
   link displayed by a search engine may not always be the best link to click.
 * Don’t let anyone take control of your computer remotely. For example, to
   “sign you in”, “reset your password” or provide “technical support”.
 * Don’t provide financial details or personal information to unknown parties
   over the phone. (e.g. credit card number, expiry date).
 * If you need help from RBC: Visit our website by typing the RBC URL directly
   into your browser (e.g. www.rbc.com). Use the information listed only on our
   official website to contact us or call the numbers listed on the back of your
   RBC client card.


HOW TO REPORT FAKE WEBSITES OR ONLINE SCAMS:

If you think you’ve spotted a fake website or online advertising masquerading as
RBC, copy and paste the website address or search result and email to
phishing@rbc.com. Online advertising scams can also be reported directly to the
search engine using tools for submitting violations.

Note: We receive large volumes of reports and are unable to provide personalized
responses to emails sent to this email address.



Scam Alert: Text Messages Pretending to be from RBC

Date: DECEMBER 2020
Type: SMS
Status: Active


EXAMPLE SCREENSHOT:


A text message pretending to be from "RBC Bank".
(click to enlarge)

The fraudulent text messages can be very convincing. This one claims an “online
account” has been “temporarily locked”.

Cyber criminals continue to send fraudulent SMS (text) messages masquerading as
RBC. Known as Smishing, a form of phishing, these texts are sent by fraudsters
trying to trick people into providing personal or financial information.

Be alert for any text messages claiming to be from RBC – particularly those
asking you to log into your RBC accounts or appearing to require urgent
attention.

If you receive one of these messages:


DO NOT:

 * Click on any links in the message or share personal information. RBC will
   never ask you to provide, confirm or verify personal, login or account
   information through regular unsecured email, text message or unsolicited
   phone call. For example, RBC won’t send you a link via text message or email
   asking you to “click here” to log in to your bank account.
 * Reply to the message or call the number provided


DO:

 * Log in to any accounts directly through RBC’s website or apps. (e.g. RBC
   Mobile App.)
 * Contact RBC immediately if you believe your confidential information may have
   been stolen or obtained by a fraudulent party through text messages, email,
   phone, websites or any other means. Use the contact numbers on the back of
   your client card or on our website rather than the number provided in the
   message.
 * Take extra care with phone numbers you don’t recognize. Keep in mind that
   it’s easy to imitate phone numbers or senders.
 * Learn more about phone and messaging scams and how you can communicate with
   RBC safely.


RBC TEXT MESSAGES AND ALERTS:

 * RBC Text Messages: RBC will use text messages sent via a short code to
   communicate with you at your request. All short codes used by RBC are listed
   on the page. If you have received a text message from a phone number not
   listed, or any message asking you to provide or confirm personal details or
   confidential information, do not reply. Report it to us at phishing@rbc.com.
 * RBC Royal Bank Alerts: You can set up alerts through RBC Online Banking or
   the RBC Mobile App. Simply set the type of alert you want to receive and
   decide how to receive them – by text message, email or mobile push
   notifications.


HOW TO REPORT SMISHING/PHISHING:

 * If the message is pretending to be from RBC: Do not reply. Forward to the RBC
   security team at phishing@rbc.com and enter "Smishing Incident" in the
   subject line. Include the phone number and the contents of the text message.
   Once reported, you can then delete the text message from your device.
 * Scams can also be reported to local government, law enforcement and/or
   telecommunications providers. For example, the Canadian Anti-Fraud Centre.



Email/Text Message Scams: COVID-19 Emergency Benefit and Financial Relief
Programs

Date: APRIL 2020
Type: E-Mail/SMS
Status: Active

Cyber criminals are continuing to use COVID-19 themed messages to harvest
personal information and commit fraud. Their tactics continue to evolve, with
the latest phishing emails focused on emergency financial support, employment
and benefits programs, including the Canada Emergency Response Benefit (CERB)
program.


WHAT TO LOOK FOR:

 * Be on high alert for phishing emails and phone/text messaging scams related
   to COVID-19.
 * Watch for any message that asks you to provide personal or financial
   information – for example, to claim money or apply for COVID-19 benefits.
 * Be careful about clicking any links or attachments in emails, texts,
   messaging apps or social media messages. It’s very easy for attackers to fake
   email addresses or phone numbers to impersonate other people or
   organizations, like government agencies.


DO’S AND DON’TS:

 * When registering and claiming your COVID-related benefits, go directly to the
   official websites of authorities. Don’t click on links in emails or text
   messages, or open attachments. Go directly to official websites by typing the
   address into your browser, or use a trusted search engine to find the
   official site. And always be wary when entering ANY personal or financial
   information online.
 * Do use reliable information sources, such as government websites, when
   seeking information on financial relief related to the COVID-19 pandemic.
 * Do report suspicious messages and then delete them immediately. If you
   receive a suspicious email appearing to come from RBC, please forward it to
   phishing@rbc.com.
 * Do be very careful about trusting emails or text messages, and who sent them.
   Look closely at the “from” email address and remember that it’s very easy for
   attackers to forge emails or phone numbers to appear legitimate.

Where can I get trusted and safe information about COVID-related financial
benefits, and how to claim them?


WHERE DO I REPORT ANY SCAMS?

Canada:

 * Information about the Canada Emergency Response Benefits (CERB) is provided
   by the Government of Canada: Visit
   www.canada.ca/en/department-finance/economic-response-plan.html (opens to
   external site).
 * Register for Canada Revenue Agency (CRA) Direct Deposit through RBC as a way
   to receive the CERB faster. RBC clients can use RBC Online Banking and the
   RBC Mobile app to enroll in the direct deposit service for CRA payments. See
   RBC’s CRA Direct Deposit FAQs.
 * A number of relief measures have also been put in place to support Canadian
   businesses impacted by COVID-19. Visit rbc.com/businessrelief for details.
 * If you believe your personal information has been stolen, contact the
   Canadian Anti-Fraud Centre toll free at 1-888-495-8501 or visit
   www.antifraudcentre-centreantifraude.ca/ (opens to external site).

U.K.

 * U.K. Government’s COVID-19 site: www.gov.uk/coronavirus (opens to external
   site)
 * U.K. National Fraud Intelligence Bureau:
   www.actionfraud.police.uk/what-is-national-fraud-intelligence-bureau (opens
   to external site)

U.S.

 * FBI COVID-19 Scams: www.fbi.gov/coronavirus (opens to external site)
 * U.S. Department of Justice: www.justice.gov/coronavirus (opens to external
   site)
 * U.S. Federal Government site: www.usa.gov/coronavirus (opens to external
   site) or visit your state or local government’s websites (opens to external
   site).


OTHER COUNTRIES:

 * Please visit the official websites of your region’s government authorities.



Text Message Scams: Tax Reimbursements

Date: APRIL 2020
Type: SMS
Status: Active


SAMPLE TEXT


Click to enlarge

Scammers are sending text messages impersonating government revenue/taxation
authorities and agencies, such as the Canada Revenue Agency (CRA) and Internal
Revenue Service (IRS). Although taxation scams may be more frequent around
tax-filing deadlines, they also continue throughout the year.

How to Recognize the Scam
Text messages that claim to provide a tax reimbursement with a website link.
Scammers are attempting to steal your personal information, such as:

 * government identification, like a Social Insurance Number (SIN) or Social
   Security Number (SSN)
 * online taxation service usernames and passwords
 * online banking client card, username, and passwords

Government taxation agencies will never contact taxpayers by email, text
message, or social media requesting personal or financial information

This current tax-related scam is similar to past ones, such as a refund deposit,
claiming you owe taxes, offering free tax preparation, or that your government
identification or bank account is being suspended.
See the past RBC alert, “Phishing Scam: Payment Receipt Advise.”


WHAT SHOULD YOU DO?

 * Do NOT click on a link or respond to a number you don’t recognize. Keep in
   mind, they can imitate numbers you do recognize. Be Wary of Phone & Messaging
   Scams.
 * Delete the text message from your phone after reporting it (Canadian
   Anti-Fraud Centre or phishing@irs.gov in the U.S.).
 * Contact the CRA (opens to external site) or IRS (opens to external site)
   directly to verify the information provided in the message.
 * Contact the Canadian Anti-Fraud Centre toll free at 1-888-495-8501
   1-888-495-8501 or visit their website (opens to external site) if you believe
   your personal information has been stolen and used for tax purposes.


WHERE CAN I GET TRUSTED AND SAFE INFORMATION ABOUT TAX RETURNS?

 * Visit the CRA (opens to external site) or IRS (opens to external site)
   websites for correct information about taxes.
 * For additional and up to date information on tax scams, visit the Government
   of Canada website (opens to external site) or the IRS tax scam alerts (opens
   to external site)
 * Make sure you know how to stay safe this tax season.



Email/Text Message Scams: COVID-19 or Coronavirus

Date: MARCH 2020
Type: Email
Status: Active


SAMPLE EMAILS


Click to enlarge


Click to enlarge

Cyber criminals are currently taking advantage of the COVID-19 pandemic by
sending emails, texts and social media messages that contain phishing links or
malicious attachments.

Cyber criminals are impersonating governments, health authorities and other
organizations to provide false information, steal information, sell fake medical
products or tests and redirect to fake charity donations.


WHAT TO LOOK FOR: 

 * Be careful about clicking links or attachments in suspicious emails, texts or
   social media messages.
 * Attackers can falsify the sender information in messages. Make sure the
   sender’s email address has a valid username and domain name.
 * Be careful before revealing any personal or financial information through
   email, a website, text message, social media, or by phone.
 * Learn how to protect yourself online


WHAT YOU SHOULD DO IF YOU RECEIVE A SUSPICIOUS MESSAGE:

 * If you receive a suspicious email appearing to come from RBC, please forward
   it to phishing@rbc.com.
 * Delete suspicious messages immediately after reporting them.
 * Consider contacting the person or organization that sent the message using a
   phone number you’ve used before or one listed on their website.


WHERE CAN I GET TRUSTED AND SAFE INFORMATION ABOUT THE PANDEMIC?

Visit known and reputable websites, like the official World Health
Organization’s Coronavirus disease (COVID-19) Pandemic page, or local health
authorities like the Public Health Agency of Canada website for correct
up-to-date information on COVID-19.

For updated information on COVID-19 from RBC, please visit
https://www.rbc.com/covid-19/index.html

Make sure you know how to protect your business.



Investment Scams Using Fake RBC Direct Investing Website

Date: JULY 2019
Type: Email
Status: Active

Investors are being targeted by a scam using fake RBC Direct Investing branded
websites. Cyber criminals are attempting to solicit members of the public to
invest money in a questionable investment or one that doesn’t exist at all via
websites that appear to be from RBC. Common tactics of the online investment
scam include website spoofing (making a similar version of a trusted website),
using social media to research and attract potential targets, and soliciting
them through popular messaging platforms and/or email.

RBC Direct Investing has two legitimate websites:

 * English https://www.rbcdirectinvesting.com/
 * French https://www.rbcplacementsendirect.com/

If you are unsure whether a correspondence claiming to be from RBC is authentic,
please contact us immediately.

If you have already invested in an offering you think may be fraudulent or you
have been asked to pay additional money to get back money from an investment, we
strongly recommend that you take steps to report the matter to your local law
enforcement.

For secure ways to open an RBC Direct Investing account, Investors should
contact RBC Direct Investing


RECOGNIZING AND AVOIDING INVESTMENT SCAMS:

 * If something seems too good to be true, it probably is. If an investment is
   advertised as having high or guaranteed return with little or no risk, it is
   usually a good indicator that you should investigate further before
   investing.
 * Ask questions and research the company, the broker, and the investment.
 * If someone is pressuring you to make a quick investment decision or move
   funds out of your country or market, disengage and reconsider.
 * Approach unsolicited offers with caution.
 * Don't follow links contained in investment offers; always navigate to
   websites independently, and double check the URL, as cyber criminals are
   known to imitate trusted websites.

Please visit the following links to seek guidance on how to protect yourself:

 * Protect Yourself on Social Media
 * Lookout for Email Scams and other form of phishing, like fake websites
 * Report Email and Website Fraud to RBC



Email to RBC business clients: Update your email encryption today

Date: JULY 2019
Type: Email
Status: Active

Recently, we sent an email to our valued RBC business clients asking them to
update their email servers to a more secure encryption protocol. The Payment
Card Industry Data Security Standard (PCI DSS) for safeguarding payment data now
requires an encryption protocol which includes the Transport Layer Security
(TLS) v1.1 or higher (TLS v1.2 is the RBC Standard).

This update is needed to ensure our business clients have the right security
measures in place to continue communicating safely and securely with RBC.

The email was sent from RBC TLS Communication (pcbtls@rbc.com) on July 8. Below
is what it looked like:


WHAT YOU SHOULD DO

 * If you have received this email, please follow the instructions provided to
   verify that you are using an appropriate version of TLS.
 * Starting September 1, 2019, RBC will no longer support TLC v1.0 or v1.1.
   Please update your email servers to TLC v1.2 to ensure an encrypted
   connection between our email service and yours.
 * Hang up and call the company that the person or message states they are
   calling from on their official number to verify that the request is genuine.

 * Get more details about this change on our TLS v1.2 FAQs page.


QUESTIONS?

If you have any questions, please contact RBC's TLS Registration team at
pcbtls@rbc.com.



Fraudsters targeting Asian community through phone calls posing as RBC

Date: MAY 2019
Type: Phone
Status: Active

A telephone scam targeting the Asian community has recently resurfaced. The
fraudsters claim to be calling from RBC. The purpose of these calls is to trick
clients into giving up personal information for fraudulent use. The caller may
use social engineering tactics like threatening to close your account or
insisting you update your account information to create a sense of urgency.

The calls appear to be coming from an RBC phone number: 1-888-769-2598. This is
known as ‘call spoofing’ where a caller falsifies the number that appears on the
recipient’s caller ID display. In this case, the fraudsters are trying to trick
you into believing that RBC is calling.


WHAT YOU SHOULD DO

 * If you answer the phone and the caller – or a recording – asks you to press a
   button to stop getting the calls, you should just hang up. Scammers often use
   this trick to identify potential targets.
 * Do not respond to any questions, especially those that can be answered with
   "Yes" or "No."
 * Hang up and call the company that the person or message states they are
   calling from on their official number to verify that the request is genuine.

 * If you accidentally share your banking information, contact us immediately.


BE CYBER AWARE

Become your best defence against cyber criminals. Visit rbc.com/cyber for more
tips on how to keep your personal information secure.



Phishing Scam: Payment Receipt Advise/Avis de Reception de paiement

Date: MAR 2019
Type: E-Mail
Status: Active

RBC clients are the target of new phishing scam. The suspicious email, appearing
to come from RBC, is a direct deposit notice indicating that the Canada Revenue
Agency has recently put money into your RBC account. The email includes an
attachment.


WHAT TO LOOK FOR

Pay attention to the sender and their email address.

 * Make sure that the sender’s email address has a valid username and domain
   name. A suspicious email address could look like: "<noreply@achaft-rbc.com>"

The email's contents can also offer clues.

 * If you get an email and it asks you to download a questionable attachment and
   run it, that’s another red flag.
 * RBC will never ask you to download and run programs attached to an email.


WHAT YOU SHOULD DO

If you receive a suspicious email, appearing to come from RBC, forward it to
phishing@rbc.com and then delete it right away. Even if you didn’t click on the
link or download any attachments, it’s important that our cyber security experts
are aware of these types of scams.


BE CYBER AWARE:

 * Never open attachments, click on links or download anything from any email or
   website that looks suspicious
 * Always verify in-person or over the phone that the person contacting you is
   who they say they are
 * Here’s more on how to spot phishing scams.
 * Get more tips on how to keep your email safe.



SMISHING SCAM: RBC Alert! Your client card starting with ‘4519’ has been
disabled!

Date: FEB 2019
Type: SMS
Status: Active

RBC clients are the target of another text-messaging scam. The text messages
warn clients that their cards have been disabled, and that they must click on a
link or call a phone number in order to secure their account.

If you receive one of these text messages, we strongly urge you not to click on
the link, and to contact us directly using the contact numbers on the back of
your client card or on our site rather than the number provided in the text
message.

Clients have also received text messages instructing them to call a phone number
to receive an important message. These messages are also fraudulent. DO NOT call
the number provided, instead use the contact numbers found on the back of your
RBC client card or on our site.

The scam appears to be limited to Canadian clients, but US or Caribbean clients
may be targeted too. If you have received a text message from a number you don’t
recognize, delete the message right away. If you believe your confidential
information may have been stolen or obtained by a fraudulent party either
online, by telephone or through any other means, contact us immediately.



Fake Caller ID Scam: Alert! Suspicious Calls Not from RBC

Date: FEB 2019
Type: Phone
Status: Active

Several calls, designed to appear as though they are coming from RBC, have been
made to RBC clients across Canada in order to retrieve personal or financial
information. No RBC systems have been compromised, and we have escalated this
issue to Canadian telephone carriers, who are working to remediate the
situation.

What is Caller ID Spoofing?

Caller ID spoofing is when a caller deliberately falsifies the information
transmitted to an individual’s caller ID display to disguise their identity.

Protect Yourself from Spoofing

Spoofing is often used as part of an attempt to trick someone into giving away
valuable personal information so it can be used in fraudulent activity or sold.

Spoofing is a social engineering scam that relies on psychological manipulation
tactics. Websites, phone numbers, email addresses, and various other
communication methods can be spoofed.

As this is a Canada-wide scam that involves a wide range of corporate and
personal phone numbers, here are some additional tips to protect yourself from
caller ID spoofing:

 * If you answer the phone and the caller - or a recording - asks you to hit a
   button to stop getting the calls, you should just hang up. Scammers often use
   this trick to identify potential targets.
 * Do not respond to any questions, especially those that can be answered with
   "Yes" or "No."
 * Call us at the contact numbers found on the back of your RBC client card or
   on our site.



QUICK LINKS TO STAY SECURE:

 * Be Wary of Phone and Messaging Scams
 * Keep Your Online Banking Information Secure
 * Contact Us


NEED TO REPORT ONLINE FRAUD?

Call Us

If you believe your confidential information may have been stolen or obtained by
a fraudulent party either online, by telephone or through any other means, call
us immediately.

If you believe your confidential information may have been stolen or obtained by
a fraudulent party either online, by telephone or through any other means, call
us immediately.

Learn more

Report ID Fraud

If you think you are a victim of identity fraud and you are an RBC client

If you think you are a victim of identity fraud and you are an RBC client

Learn more

Email/Website Fraud

If you have received a suspicious email or accessed a fraudulent RBC website

If you have received a suspicious email or accessed a fraudulent RBC website

Learn more


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+ 1 (306) 261-0789
Text Message
Sunday 19:04
2020CRA.Reimbursement of 147.99$
(CAD) at; Https://3za912.com

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