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 * Product
   * Product capabilities
     * Event Correlation
     * Root Cause Analysis
     * Level-0 Automation
   * Integrations
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 * Product
   * Product capabilities
     * Event Correlation
     * Root Cause Analysis
     * Level-0 Automation
   * Integrations
   * Platform components
     * Open Box Machine Learning
     * Open Integration Hub
     * Event Enrichment Engine
     * Automatic Incident Triage
     * Root Cause Changes
     * Real-time Topology Mesh
     * Incident 360 Console
     * Unified Analytics
     * Enterprise Cloud Platform
 * Solutions
   * Why BigPanda?
     * Reduce costs
     * Improve performance and availability
     * Accelerate business velocity
   * BigPanda for Midsize Enterprises
   * BigPanda for C-suite
   * BigPanda for IT Ops pros
   * Transformation initiatives
     * Application modernization
     * Automation and AIOps
     * DevOps and SRE
     * Hybrid cloud
     * Remote IT operations
 * Services
   * BigPanda customer success
     * The PANDA rollout process
     * Professional services
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MEET THE 2020 INCIDENT COMMANDERS

We all work with an IT incident response hero – someone in Support, IT
Operations, DevOps, in the NOC or on the SRE team. Someone who deserves to be
recognized for their professionalism, their uncanny ability to stay calm, cool
and collected under pressure, their skills in collaboration and communication,
through even the toughest incidents and outages.



In 2020, BigPanda and Blackrock 3 Partners kicked off the Incident Commander
award program, specifically created to acknowledge these heroes.

We recently caught up with our five winners to find out what the last year was
like for them. Meet them!


2021 INCIDENT COMMANDER AWARD

Nominate your favorite IT Ops, DevOps, SRE or NOC hero today.

Nominate a hero

DAVID LEVINGER

Head of Operations, Machinify Inc

SHARMILA S.

Sr Manager, Global NOC – Global Infrastructure Services
LogMeIn

ERIC NORMAN

Director Enterprise Operations, IHG

Eric leads operational management of all Intercontinental Hotels Group’s
applications and platforms globally (100+ countries, millions of transactions
daily, over $20B in revenues). From global operational support and service
delivery across data centers, applications support, application build and
release, change management, problem management, service desk, incident
management, service level management and business continuity. Eric’s superpower
is remaining calm under pressure.

LYNN DEPPE

Incident Response Manager, Progressive Leasing

Lynn is a tireless Incident Commander. He was brought in to help create a formal
critical incident response and RCA process and he ROCKED it right out of the
gate. He hit the ground at a dead sprint and transformed Progressive Leasing’s
entire thought process around driving to root cause and affecting meaningful
change based on data driven analysis of what causes outages.

JACKSON HICKMAN

Manager, IT Service Delivery – Critical Incident & Problem Management Process
Owner, Unum

Jackson is wise beyond his years. According to his team, he has elevated the
Incident Management team to a new level of success. With his leadership and
expertise, the team has gone from strength to strength continuing to meet
individual, team, and enterprise goals. The current reduction in critical
incidents YoY of 70% would not have been possible without him at the helm. His
24x7x365 support and willingness to adapt to whatever situation is greatly
appreciated by everybody at the company and he leads from the front and sets a
great example.


DO YOU KNOW AN INCIDENT COMMANDER?

Shortly, you can nominate yourself or someone you work with for the 2021
Incident Commander award! Here’s the profile of the kinds of people we are
looking for:

 * They have led a large-scale high-impact global incident with style and grace
 * They have magical powers when it comes to finding the root cause of every
   problem
 * They need very little information to identify how to bring together the right
   team to solve issues
 * They are prepared for every situation, even ones no one sees coming
 * They can make an incident disappear just by joining the bridge call
 * They are known company-wide as the “outage-whisperer”
 * They have a discrete “Five 9’s” permanent tattoo somewhere on their body

Nominate a hero for the 2021 Incident Commander award


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