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Effective URL: http://www.ese-co.com/techsupport/support.aspx?utm_campaign=Holiday%20Emails%202023&utm_medium=email&_hsmi=253174287&_...
Submission: On April 06 via manual from US — Scanned from DE
Effective URL: http://www.ese-co.com/techsupport/support.aspx?utm_campaign=Holiday%20Emails%202023&utm_medium=email&_hsmi=253174287&_...
Submission: On April 06 via manual from US — Scanned from DE
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<p>ES&E is committed to providing the highest level of support possible.<strong> If you are in need of support please contact us at 800.632.0268.</strong> If it is After Hours (5pm - 8am Monday through Friday, Weekends
or Holidays) please <a href="/techsupport/afterhours.aspx">click here</a> to view our after hours contact information. We always want to be your first point of contact, but we have listed additional resources below.</p>
<h1>Rockwell Automation/Allen-Bradley</h1>
<p>Phone Support, Repair Services, Instructor.Led Training Registration and OnSite Support Callout Services: 440.646.3434 | Weekends and Holidays: 800.422.4913</p>
<ul class="p7TKL-list-h p7TKL TKL tkl-BTN tkl-LC-black tkl-HC-white tkl-BGL-white tkl-BGH-gray tkl-BRD-dk tkl-rnd doclinks">
<li><a href="https://www.rockwellautomation.com/en_NA/support/overview.page?" target="_blank">Support Home</a></li>
<li><a href="https://rockwellautomation.custhelp.com/" target="_blank">Knowledge Base</a></li>
<li><a href="https://repair.rockwellautomation.com/" target="_blank">Repair Parts</a></li>
<li><a href="https://rockwell.csod.com/LMS/catalog/Welcome.aspx?tab_page_id=-67&tab_id=20000325" target="_blank">Training Services</a></li>
<li><a href="https://compatibility.rockwellautomation.com/Pages/MultiProductDownload.aspx?crumb=112" target="_blank">Firmware Updates</a></li>
<li><a href="https://rockwellautomation.custhelp.com/app/ask_product" target="_blank">Online Support</a></li>
<li><a href="https://activate.rockwellautomation.com/" target="_blank">Software Updates</a></li>
</ul>
<h1><br> Additional Resources</h1>
<ul class="p7TKL-list-h p7TKL TKL tkl-BTN tkl-LC-black tkl-HC-white tkl-BGL-white tkl-BGH-gray tkl-BRD-dk tkl-rnd doclinks">
<li><a target="_blank" href="https://www.spectrumcontrols.com/support/product-support/">Spectrum Controls</a></li>
<li><a target="_blank" href="https://www.prosoft-technology.com/Services-Support">Prosoft</a></li>
<li><a target="_blank" href="http://www.redlion.net/Support.html">Redlion</a></li>
<li><a target="_blank" href="https://hirschmann-support.belden.com/en/kb">Hirshman</a></li>
<li><a target="_blank" href="https://www.fluke.com/en-us/support">Fluke</a></li>
<li><a target="_blank" href="http://www.smcetech.com/CC_host/pages/public/custom/smc/etech_home.cfm?dealerCode=SMC&locale_id=0">SMC</a></li>
</ul>
<h1><br> 24 Hour Support - (336) 367-3862</h1>
<h3>Because equipment failures don't always occur between 8 and 5.</h3>
<p>This number is answered 24hrs a day, 365 days a year by a live person located in central call center. We do not use a pager, handed off cell phone, answering machine or automated attendant. Please let us know if we were
able to meet your expectations, or if you were not satisfied. We strive to resolve after hour problems as quickly and professionally as possible, so any feedback you can give us is greatly appreciated. If you have any
questions or would like to learn more about what ESE has to offer. Please feel free to call us at 800-632-0268 or email us at: <a class="maintextgray" href="mailto:sales@ese-co.com">sales@ese-co.com</a></p>
<h3>24 Hour Support Process</h3>
<ol>
<li>Your call is answered by the call center.</li>
<li>The call center will ask for your name, company name, the best way to reach you, and what you need help with.</li>
<li>Your primary contact will return your call, but if your primary contact was unavailable, your call will be returned by the first person the call center was able to contact on our phone tree. It should be no more than
5-10 minutes from when you hang up with the call center, but we ask that you call back if you have not had a return call within 20 minutes.</li>
<li>Once your call is promptly returned, we will check our local inventory first, then our other branches for your desired part or an acceptable substitution. We provide you the option to pick up the part or have it
immediately delivered. In the event that your part is not in ES&E's inventory then the person on the phone will be able to check the manufacture's inventory. If your desired part is manufactured by
Rockwell/Allen-Bradley and is not available at their central warehouse, then we will check the Rockwell repair/exchange hubs. We will arrange for the part to be flown out on the first available commercial flight to a
local airport. You will be given the option to pick up the part or have it delivered to your facility.</li>
</ol>
<h3><br> We hope that you are able to avoid after hours downtime, but please give us a call if you find yourself in this situation.</h3>
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<br><br> © Copyright 2022 by Electric Supply & Equipment <br><a id="dnn_dnnLOGIN_cmdLogin" class="footercontentLogin" href="javascript:__doPostBack('dnn$dnnLOGIN$cmdLogin','')">Login</a><br> Electric Supply & Equipment
(ES&E) is a full line electrical distributor featuring products from Allen-Bradley and Rockwell Automation as well as Baldor Motors, Bussmann Fuses, Fluke Meters, Hoffman Enclosures, Hubbell Plugs, Panduit Cable Ties, SMC
Pneumatics, Thomas & Betts Fittings, Sylvania Lamps and much more. We have three locations throughout North Carolina.<br><br></span>
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<td width="33%" valign="top" align="center"><strong>Triad Area (Corporate)</strong><br>1812 E. Wendover Ave. | Greensboro, NC 27405<br>336.272.4123 | F: 336.274.4632</td>
<td width="33%" valign="top" align="center"><strong>Triangle Area</strong><br>1000 Classic Road | Apex, NC 27539<br>919.363.4800 | F: 919.363.4818</td>
<td width="33%" valign="top" align="center"><strong>Eastern N.C.</strong><br>147 Red Iron Road | Rocky Mount, NC 27804<br>252.446.0315 | F: 252.446.4607</td>
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* Home
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* About ES&E
* Our Company
* Contact us
* Careers
* Products
* Services
* Smart Manufacturing
* Inventory and Storeoom
* Drive Startup
* Network Solutions
* ES&E Mechatronics
* Configure your AB Centerline MCC
* Electrical Safety Services
* ModCenter
* Installed Base Evaluation
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Support
ES&E is committed to providing the highest level of support possible. If you are
in need of support please contact us at 800.632.0268. If it is After Hours (5pm
- 8am Monday through Friday, Weekends or Holidays) please click here to view our
after hours contact information. We always want to be your first point of
contact, but we have listed additional resources below.
ROCKWELL AUTOMATION/ALLEN-BRADLEY
Phone Support, Repair Services, Instructor.Led Training Registration and OnSite
Support Callout Services: 440.646.3434 | Weekends and Holidays: 800.422.4913
* Support Home
* Knowledge Base
* Repair Parts
* Training Services
* Firmware Updates
* Online Support
* Software Updates
ADDITIONAL RESOURCES
* Spectrum Controls
* Prosoft
* Redlion
* Hirshman
* Fluke
* SMC
24 HOUR SUPPORT - (336) 367-3862
BECAUSE EQUIPMENT FAILURES DON'T ALWAYS OCCUR BETWEEN 8 AND 5.
This number is answered 24hrs a day, 365 days a year by a live person located in
central call center. We do not use a pager, handed off cell phone, answering
machine or automated attendant. Please let us know if we were able to meet your
expectations, or if you were not satisfied. We strive to resolve after hour
problems as quickly and professionally as possible, so any feedback you can give
us is greatly appreciated. If you have any questions or would like to learn more
about what ESE has to offer. Please feel free to call us at 800-632-0268 or
email us at: sales@ese-co.com
24 HOUR SUPPORT PROCESS
1. Your call is answered by the call center.
2. The call center will ask for your name, company name, the best way to reach
you, and what you need help with.
3. Your primary contact will return your call, but if your primary contact was
unavailable, your call will be returned by the first person the call center
was able to contact on our phone tree. It should be no more than 5-10
minutes from when you hang up with the call center, but we ask that you call
back if you have not had a return call within 20 minutes.
4. Once your call is promptly returned, we will check our local inventory
first, then our other branches for your desired part or an acceptable
substitution. We provide you the option to pick up the part or have it
immediately delivered. In the event that your part is not in ES&E's
inventory then the person on the phone will be able to check the
manufacture's inventory. If your desired part is manufactured by
Rockwell/Allen-Bradley and is not available at their central warehouse, then
we will check the Rockwell repair/exchange hubs. We will arrange for the
part to be flown out on the first available commercial flight to a local
airport. You will be given the option to pick up the part or have it
delivered to your facility.
WE HOPE THAT YOU ARE ABLE TO AVOID AFTER HOURS DOWNTIME, BUT PLEASE GIVE US A
CALL IF YOU FIND YOURSELF IN THIS SITUATION.
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© Copyright 2022 by Electric Supply & Equipment
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Electric Supply & Equipment (ES&E) is a full line electrical distributor
featuring products from Allen-Bradley and Rockwell Automation as well as Baldor
Motors, Bussmann Fuses, Fluke Meters, Hoffman Enclosures, Hubbell Plugs, Panduit
Cable Ties, SMC Pneumatics, Thomas & Betts Fittings, Sylvania Lamps and much
more. We have three locations throughout North Carolina.
Triad Area (Corporate)
1812 E. Wendover Ave. | Greensboro, NC 27405
336.272.4123 | F: 336.274.4632 Triangle Area
1000 Classic Road | Apex, NC 27539
919.363.4800 | F: 919.363.4818 Eastern N.C.
147 Red Iron Road | Rocky Mount, NC 27804
252.446.0315 | F: 252.446.4607