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LYFT TERMS OF SERVICE

Last Updated: December 12, 2022

These Terms of Service constitute a legally binding agreement (the “Agreement”)
between you and Lyft, Inc., its parents, subsidiaries, representatives,
affiliates, officers and directors (collectively, “Lyft,” “we,” “us” or “our”)
governing your use of the Lyft applications, websites, technology, facilities,
and platform (collectively, the “Lyft Platform”).

PLEASE BE ADVISED: THIS AGREEMENT CONTAINS PROVISIONS THAT GOVERN HOW CLAIMS
BETWEEN YOU AND LYFT CAN BE BROUGHT (SEE SECTION 17 BELOW). THESE PROVISIONS
WILL, WITH LIMITED EXCEPTION, REQUIRE YOU TO: (1) WAIVE YOUR RIGHT TO A JURY
TRIAL, AND (2) SUBMIT CLAIMS YOU HAVE AGAINST LYFT TO BINDING AND FINAL
ARBITRATION ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY
CLASS, GROUP OR REPRESENTATIVE ACTION OR PROCEEDING. AS A DRIVER OR DRIVER
APPLICANT, YOU HAVE AN OPPORTUNITY TO OPT OUT OF ARBITRATION WITH RESPECT TO
CERTAIN CLAIMS AS PROVIDED IN SECTION 17.

By entering into this Agreement, and/or by using or accessing the Lyft Platform,
you expressly acknowledge that you understand this Agreement (including the
dispute resolution and arbitration provisions in Section 17) and accept all of
its terms. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS
AGREEMENT, YOU MAY NOT USE OR ACCESS THE LYFT PLATFORM OR ANY OF THE SERVICES
PROVIDED THROUGH THE LYFT PLATFORM. If you use the Lyft Platform in another
country, you agree to be subject to Lyft’s terms of service for that country. If
you are accessing or using the Lyft Platform to access or use Lyft Business
services on behalf of an organization contracted with Lyft, and you are not
accessing or using the Lyft Platform as a Rider or Driver, your access and use
is governed by the contract between Lyft and your organization.

When using the Lyft Platform, you also agree to conduct yourself in accordance
with our Community Guidelines, which shall form part of this Agreement between
you and Lyft.


THE LYFT PLATFORM

The Lyft Platform provides a marketplace where, among other things, persons who
seek transportation to certain destinations (“Riders”) can be matched with
transportation options to such destinations. One option for Riders is to request
a ride from rideshare drivers who are driving to or through those destinations
(“Drivers”). Drivers, Riders, and any other individuals, excluding any Excluded
Individuals, using the Lyft Platform are collectively referred to herein as
“Users,” and the driving services provided by Drivers to Riders, and other
transportation related services provided by Drivers in connection with the Lyft
Platform, shall be referred to herein as “Rideshare Services.” “Lyft Services”
shall include any service provided by Lyft pursuant to the Lyft Platform (for
clarity, Lyft Services does not include Rideshare Services or Third-Party
Services). As a User, you authorize Lyft to match and/or re-match you with
Drivers or Riders based on factors such as your location, the requested pickup
location, the estimated time to pickup, your destination, User preferences, ride
mode, driver mode, membership status, regulatory or other third-party
requirements, user statistics, and platform efficiency, and to cancel an
existing match based on the same or other considerations. Any decision by a User
to offer or accept Rideshare Services is a decision made in such User’s sole
discretion. A separate agreement is formed between Drivers and Riders when the
Rider accepts the Rideshare Services offered by the Driver. As used herein,
“Excluded Individuals” means any individual who is registering to use the Lyft
Platform or whose use of the Lyft Platform is on behalf of an organization
contracted with Lyft, except as a Rider or Driver.

In certain markets, Riders may have the option to rent transportation modalities
(e.g., bikes, scooters, cars, etc.) or be offered other services through the
Lyft Platform. In some markets, some of these rental programs and/or other
services are owned and operated by Lyft. In other markets, some of these rental
programs and/or other services are owned or operated by third parties.

In any case, your use of Lyft Services through the Lyft Platform may be subject
to additional agreements between you and Lyft as applicable to the particular
service in the particular market (“Supplemental Agreements”). Please review any
applicable Supplemental Agreements carefully. IF YOU DO NOT AGREE TO BE BOUND BY
THE TERMS AND CONDITIONS OF A SUPPLEMENTAL AGREEMENT, YOU MAY NOT RENT OR USE
LYFT SERVICES IN SUCH MARKET. In the event of any conflict between this
Agreement and the terms and conditions of any Supplemental Agreement, the terms
of this Agreement shall control, unless such Supplemental Agreement specifically
states otherwise.


MODIFICATION TO THE AGREEMENT

Lyft reserves the right to modify the terms and conditions of this Agreement,
and such modifications shall be binding on you only upon your acceptance of the
modified Agreement. Lyft reserves the right to modify any information on pages
referenced in the hyperlinks from this Agreement from time to time, and such
modifications shall become effective upon posting. Continued use of the Lyft
Platform after any such changes shall constitute your acceptance of such
changes. Unless material changes are made to the arbitration provisions herein,
you agree that modification of this Agreement does not create a renewed
opportunity to opt out of arbitration (if applicable).


ELIGIBILITY

The Lyft Platform may only be used by individuals who have the right and
authority to enter into this Agreement and are fully able and competent to
satisfy the terms, conditions, and obligations herein. The Lyft Platform is not
available to Users who have had their User account temporarily or permanently
deactivated. You may not allow other persons to use your User account, you agree
that you are the sole authorized user of your User account, and you may not use
your User account on behalf of any third party, except as otherwise expressly
permitted by Lyft. To use the Lyft Platform, each User shall create a User
account. Each person may only create one User account, and Lyft reserves the
right to deactivate any additional or duplicate accounts. Your participation in
certain Lyft programs and use of certain Lyft services may be subject to
additional eligibility requirements as determined by Lyft.

By becoming a User, you represent and warrant that you are at least 18 years
old. Notwithstanding the foregoing, if you are the parent or legal guardian of a
16 or 17-year old minor you may create a User account for such minor to use the
Lyft Platform subject to the following requirements and restrictions: (a) you
ensure that the minor’s use of the Lyft Platform is limited solely to accessing
and using Lyft Services and/or Third-Party Services where expressly permitted
under the Supplemental Agreement applicable to such Lyft Services and/or
Third-Party Services, (b) you determine that the Lyft Services and/or
Third-Party Services are suitable for the minor, (c) you ensure that the minor’s
use of the Lyft Platform and applicable Lyft Services and/or Third-Party
Services is done in compliance and acknowledgement of all applicable safety
instructions and warnings in this Agreement, any applicable Supplemental
Agreements, and the Lyft Platform, (d) you ensure that the minor does not
request or accept any Rideshare Services unless accompanied by you or an
authorized guardian, and (e) you explain the terms of this Agreement to the
minor. For clarity, no unaccompanied User under 18 years old may ride in an
autonomous vehicle.

By creating a User account for such minor, you hereby give permission and
consent to the Agreement on the minor’s behalf, you expressly guarantee the
minor’s acceptance, and your own acceptance, of the terms of this Agreement, and
you shall assume any and all responsibility and liability for the minor’s use of
the Lyft Platform as provided by the terms of this Agreement and any applicable
Supplemental Agreements. You will be responsible for any breach of the above
representations, warranties and/or this Agreement, and/or any attempt of the
minor to disaffirm this Agreement. Furthermore, you hereby represent that you
are fully authorized to execute this Agreement on behalf of yourself and all
other parents or legal guardians of the minor rider.


CHARGES

As a User, you understand that request or use of Rideshare Services, Lyft
Services, or Third-Party Services may result in charges (“Charges”) to you
and/or to an organization, if applicable. Charges to Riders and/or
organizations, if applicable, for Rideshare Services include Fares (defined
below) and other applicable fees, tolls, surcharges, and taxes, including as set
forth on your market’s Lyft Cities page (“Lyft Cities Page”), plus any tips to
the Driver that you elect to pay. Lyft has the authority and reserves the right
to determine and modify pricing by posting applicable pricing terms to your
market’s Lyft Cities Page or quoting you a price for a specific ride at the time
you make a request. Pricing may vary based on the type of service you request
(e.g., shared, economy, extra seats, luxury) as described on your market’s Lyft
Cities Page or within the Lyft Platform. You are responsible for reviewing the
applicable Lyft Cities Page or price quote within the Lyft Platform and shall be
responsible for all Charges incurred under your User account regardless of your
awareness of such Charges or the amounts thereof.

Rideshare Service Fares (“Fares”). There are two types of Fares, quoted and
variable.

 * Quoted Fares. When you make a ride request using the Lyft Platform, Lyft will
   quote you a Fare at the time of your request. The quote is subject to change
   until the ride request is confirmed. If your final destination is not the
   same as the destination in your ride request, or the time or distance of your
   ride differs substantially from your quoted fare, or if you attempt to abuse
   the Lyft Platform, we may, at Lyft’s sole discretion and determination,
   cancel the fare quote and charge you a variable fare as described below. Lyft
   does not guarantee that the quoted fare price will be equal to a variable
   fare for the same ride. Quoted fares may include the Rideshare Service Fees
   and Other Charges below, as applicable.
 * Variable Fares. Variable fares consist of a base charge and incremental
   charges based on the time and distance of your ride. For particularly short
   rides, minimum fares may apply. Please note that we use GPS data from your
   Driver’s phone to calculate the distance traveled on your ride. We cannot
   guarantee the availability or accuracy of GPS data. If we lose signal, we
   will calculate time and distance using available data from your ride. In
   addition to the variable fare, the total cost of your ride may include the
   Rideshare Service Fees and Other Charges below, as applicable.

Rideshare Service Fees and Other Charges.

 * Service Fee. Lyft may charge a “Service Fee” for each ride, as set forth on
   the applicable Lyft Cities Page.
 * Prime Time. At certain times, including times of high demand for Rideshare
   Services (“Prime Time”), you acknowledge that Charges may increase
   substantially. For quoted fares, we may factor Prime Time increases into the
   quoted price of the ride.
 * Priority Pickup and Wait & Save. In some cases, you may be able to select an
   expected pick up that is faster or slower than standard for a higher or lower
   Fare, respectively.
 * Cancellation Fee. After requesting a ride you may cancel it through the Lyft
   Platform, but note that in certain cases a cancellation fee may apply. Lyft
   may also charge a fee if you fail to show up after requesting a ride. Please
   check out our Help Center to learn more about Lyft’s rider cancellation
   policy.
 * Damage Fee. If a Driver reports that you have materially damaged the Driver's
   vehicle, you agree to pay a “Damage Fee” of up to $250 depending on the
   extent of the damage (as determined by Lyft in its sole discretion), towards
   vehicle repair or cleaning. Lyft reserves the right (but is not obligated) to
   verify or otherwise require documentation of damages prior to processing the
   Damage Fee.
 * Abuse Fee. If we receive a credible report that you have misused or abused
   the Lyft Platform, you agree to pay an “Abuse Fee” of up to $250 as
   determined by Lyft in its sole discretion. Lyft reserves the right (but is
   not obligated) to verify or otherwise require documentation of abuse prior to
   processing the Abuse Fee.
 * Tolls. In some instances tolls, toll estimates, or return tolls may apply to
   your ride. Please see our Help Center and your market’s Lyft Cities Page for
   more information about toll charges. We do not guarantee that the amount
   charged by Lyft will match the toll charged to the Driver, if any.
 * Other Charges. Other fees and surcharges may apply to your ride, including,
   but not limited to: actual or anticipated airport fees, state fees, local
   fees, event fees, fuel surcharges, wait time fees, or distance surcharges as
   determined by Lyft or its marketing partners. In addition, where required by
   law Lyft will collect applicable taxes. See your market’s Lyft Cities Page
   for information on other Charges that may apply to your ride.
 * Tips. Following a ride, you may have the opportunity to elect to tip your
   Driver in cash or through the Lyft Platform. You may also elect to set a
   default tip amount or percentage through the Lyft Platform. Any tips will be
   provided entirely to the applicable Driver.

Charges Generally.

 * Facilitation of Charges. All Charges are facilitated through a third-party
   payment processor (First Data, Stripe, Inc., Braintree, a division of PayPal,
   Inc., etc.). Lyft may replace its third-party payment processor without
   notice to you. With the exception of tips and the purchase of Lyft Cash, cash
   payments are strictly prohibited unless expressly permitted by Lyft. Your
   payment of Charges to Lyft satisfies your payment obligation for your use of
   the Lyft Platform, Lyft Services, Third-Party Services, and Rideshare
   Services. Certain Charges may be collectively billed as a single purchase
   transaction to your selected payment method based on the payment frequency
   indicated in your settings. If your primary payment method expires, is
   invalid, or if Charges to your primary payment method are unable to be
   processed for whatever reason, then you agree that Lyft may charge your other
   available payment methods in the Lyft Platform. If you don't recognize a
   transaction, then check your ride receipts and payment history.
 * No Refunds. All Charges are non-refundable except to the extent required by
   law. This no-refund policy shall apply at all times regardless of your
   decision to terminate usage of the Lyft Platform, any disruption to the Lyft
   Platform, Lyft Services, Third-Party Services, or Rideshare Services, or any
   other reason whatsoever.
 * Coupons. You may receive coupons, credits, discounts, or other promotions
   (collectively, “Coupons”) that you can apply toward payment of certain
   Charges. Coupons are valid only for use on the Lyft Platform, and are not
   transferable or redeemable for cash except as required by law. Coupons cannot
   be combined unless expressly provided otherwise, and if the cost of your
   Charges exceeds the applicable Coupon value, we may charge your payment
   method on file for the Charges in excess of the Coupon amount. With respect
   to Fares, Lyft may deduct the amount attributable to the Service Fee, Tolls,
   or Other Charges before application of the Coupon. Additional restrictions on
   Coupons may apply as communicated to you in a relevant promotion or by
   clicking on the relevant Coupon within the Rewards section of the Lyft
   Platform.
 * Supplemental Charges. Charges related to Lyft Services (including the rental
   of bikes and scooters) may be further detailed in the applicable Supplemental
   Agreement.
 * Third-Party Charges. If you choose to purchase Third-Party Services
   (described further in Section 20) through the Lyft Platform, you authorize
   your payment method on file to be charged according to the pricing terms set
   by Lyft or the third-party provider, or as otherwise provided in the terms of
   the purchased services.
 * Payment Card Authorization. Upon addition of a new payment method or each
   request for Lyft Services, Rideshare Services, or Third-Party Services, Lyft
   may seek authorization of your selected payment method to verify the payment
   method, ensure the Charges will be covered, and protect against unauthorized
   behavior. The authorization is not a charge, however, it may reduce your
   available credit by the authorization amount until your bank’s next
   processing cycle. Should the amount of our authorization exceed the total
   funds on deposit in your account, you may be subject to overdraft of NSF
   charges by the bank issuing your debit or prepaid card. Lyft is not
   responsible for these charges and is unable to assist you in recovering them
   from your issuing bank. Check out our Help Center to learn more about our use
   of pre-authorization holds.

For clarity, Lyft does not charge a fee for Users to access the Lyft Platform,
but retains the right to charge Users and/or organizations, if applicable, a fee
or any other Charge for accessing or using Lyft Services, Rideshare Services, or
Third-Party Services made available through the Lyft Platform.


DRIVER PAYMENTS

If you are a Driver, you will receive payment for your provision of Rideshare
Services pursuant to the terms of the Driver Addendum, which shall form part of
this Agreement between you and Lyft.


LYFT COMMUNICATIONS

By entering into this Agreement or using the Lyft Platform, you agree to receive
communications from us, our affiliates, or our third-party partners, at any of
the phone numbers provided to Lyft by you or on your behalf, and also via email,
text message, calls, and push notifications. You agree that texts, calls or
prerecorded messages may be generated by automatic telephone dialing systems.
Communications from Lyft, its affiliated companies and/or Drivers may include
but are not limited to: operational communications concerning your User account
or use of the Lyft Platform, Lyft Services, Third-Party Services or Rideshare
Services, updates concerning new and existing features on the Lyft Platform,
communications concerning marketing or promotions run by us or our third-party
partners, and news concerning Lyft and industry developments. If you change or
deactivate the phone number you provided to Lyft, you agree to update your User
account information to help prevent us from inadvertently communicating with
anyone who acquires your old number. Standard text messaging charges applied by
your cell phone carrier will apply to text messages we send.

IF YOU WISH TO OPT OUT OF PROMOTIONAL EMAILS, YOU CAN UNSUBSCRIBE FROM OUR
PROMOTIONAL EMAIL LIST BY FOLLOWING THE UNSUBSCRIBE OPTIONS IN THE PROMOTIONAL
EMAIL ITSELF. IF YOU WISH TO OPT OUT OF PROMOTIONAL CALLS OR TEXTS, YOU MAY TEXT
“END” TO 46080 FROM THE MOBILE DEVICE RECEIVING THE MESSAGES. YOU ACKNOWLEDGE
THAT YOU ARE NOT REQUIRED TO CONSENT TO RECEIVE PROMOTIONAL TEXTS OR CALLS AS A
CONDITION OF USING THE LYFT PLATFORM OR RELATED SERVICES. IF YOU WISH TO OPT OUT
OF ALL TEXTS OR CALLS FROM LYFT (INCLUDING OPERATIONAL OR TRANSACTIONAL TEXTS OR
CALLS), YOU CAN TEXT THE WORD “STOPALL” TO 46080 FROM THE MOBILE DEVICE
RECEIVING THE MESSAGES; HOWEVER, YOU ACKNOWLEDGE THAT OPTING OUT OF RECEIVING
ALL TEXTS MAY IMPACT YOUR USE OF THE LYFT PLATFORM OR RELATED SERVICES. WHEN YOU
OPT OUT TEXTS OR CALLS, YOU MAY RECEIVE A ONE-TIME OPT-OUT CONFIRMATION TEXT
MESSAGE. NO FURTHER MESSAGES WILL BE SENT TO YOUR MOBILE DEVICE, UNLESS
INITIATED BY YOU. FOR COMMUNICATION SERVICE SUPPORT OR ASSISTANCE, PLEASE VISIT
OUR HELP CENTER.


YOUR INFORMATION

Your Information is any information you provide, publish or post, and any
information provided on your behalf, to or through the Lyft Platform (including
any profile information you provide) or send to other Users (including via
in-application feedback, any email feature, or through any Lyft-related
Facebook, Twitter or other social media posting) (your “Information”). You
consent to us using your Information to create a User account that will allow
you to use the Lyft Platform, Lyft Services, and participate in the Rideshare
Services. Our collection and use of personal information in connection with the
Lyft Platform, Lyft Services, and Rideshare Services is as provided in Lyft’s
Privacy Policy. You are solely responsible for your Information and your
interactions with other members of the public, and we act only as a passive
conduit for your online posting of your Information. You agree to provide and
maintain accurate, current and complete Information and that we and other
members of the public may rely on your Information as accurate, current and
complete. To enable Lyft to use your Information for the purposes described in
the Privacy Policy and this Agreement, or to otherwise improve the Lyft
Platform, Lyft Services, or Rideshare Services you grant to us a non-exclusive,
worldwide, perpetual, irrevocable, royalty-free, transferable, sub-licensable
(through multiple tiers) right and license to exercise the copyright, publicity,
and database rights you have in your Information, and to use, copy, perform,
display and distribute such Information to prepare derivative works, or
incorporate into other works, such Information, in any media now known or not
currently known. Lyft does not assert any ownership over your Information;
rather, as between you and Lyft, subject to the rights granted to us in this
Agreement, you retain full ownership of all of your Information and any
intellectual property rights or other proprietary rights associated with your
Information.


PROMOTIONS, REFERRALS, AND LOYALTY PROGRAMS

Lyft, at its sole discretion, may make available promotions, referral programs
and loyalty programs with different features to any Users or prospective Users.
Lyft reserves the right to withhold or deduct credits or benefits obtained
through a promotion or program in the event that Lyft determines or believes
that the redemption of the promotion or receipt of the credit or benefit was in
error, fraudulent, illegal, or in violation of the applicable promotion or
program terms or this Agreement. Lyft reserves the right to terminate,
discontinue, modify or cancel any promotions or programs at any time and in its
sole discretion without notice to you.

Lyft’s referral program may provide you with incentives to refer your friends
and family to become new Users of the Lyft Platform in your country (the
“Referral Program”). Your participation in the Referral Program is subject to
this Agreement and the additional Referral Program rules.


RESTRICTED ACTIVITIES

With respect to your use of the Lyft Platform, Lyft Services, Third-Party
Services, and your participation in the Rideshare Services, you agree that you
will not:

 1.  impersonate any person or entity;
 2.  stalk, threaten, or otherwise harass any person, or carry any weapons;
 3.  violate any law, statute, rule, permit, ordinance or regulation;
 4.  interfere with or disrupt the Lyft Platform or the servers or networks
     connected to the Lyft Platform;
 5.  post Information or interact on the Lyft Platform, Lyft Services,
     Third-Party Services, or Rideshare Services in a manner which is
     fraudulent, libelous, abusive, obscene, profane, sexually oriented,
     harassing, or illegal;
 6.  use the Lyft Platform in any way that infringes any third party’s rights,
     including: intellectual property rights, copyright, patent, trademark,
     trade secret or other proprietary rights or rights of publicity or privacy;
 7.  post, email or otherwise transmit any malicious code, files or programs
     designed to interrupt, damage, destroy or limit the functionality of the
     Lyft Platform or any computer software or hardware or telecommunications
     equipment or surreptitiously intercept or expropriate any system, data or
     personal information;
 8.  forge headers or otherwise manipulate identifiers in order to disguise the
     origin of any information transmitted through the Lyft Platform;
 9.  “frame” or “mirror” any part of the Lyft Platform, without our prior
     written authorization or use meta tags or code or other devices containing
     any reference to us in order to direct any person to any other website for
     any purpose;
 10. modify, adapt, translate, reverse engineer, decipher, decompile or
     otherwise disassemble any portion of the Lyft Platform;
 11. rent, lease, lend, sell, redistribute, license or sublicense the Lyft
     Platform or access to any portion of the Lyft Platform;
 12. use any robot, spider, site search/retrieval application, or other manual
     or automatic device or process to retrieve, index, scrape, “data mine”,
     copy, access, acquire information, generate impressions or clicks, input or
     store information, search, monitor any portion of the Lyft Platform, or in
     any way reproduce or circumvent the navigational structure or presentation
     of the Lyft Platform or its contents;
 13. link directly or indirectly to any other websites;
 14. transfer, lend, or sell your User account, password and/or identification,
     or any other User’s Information to any other party;
 15. use a false email address or other identifying information, impersonate or
     misrepresent any person or entity, or your affiliation with any person or
     entity, or otherwise omit, misrepresent, or mislead as to the origin or
     source of any entity accessing the Lyft Platform;
 16. discriminate against or harass anyone on the basis of race, national
     origin, religion, gender, gender identity or expression, physical or mental
     disability, medical condition, marital status, age or sexual orientation;
 17. violate any of the Referral Program rules if you participate in the
     Referral Program;
 18. commercialize the Rideshare Services, Third-Party Services, or our Lyft
     Services without an agreement directly with Lyft;
 19. misuse or abuse the Rideshare Services, Third-Party Services, or our Lyft
     Services in violation of eligibility requirements as determined by Lyft;
 20. violate Lyft’s Policy Against Sexual Assault, Misconduct, and Harassment;
 21. circumvent any measures implemented by Lyft to prevent or address
     violations of this Agreement; or
 22. cause any third party to engage in the restricted activities above.

Should you suspect that any unauthorized party may be using your User account or
you suspect any other breach of security or violation of this Agreement, you
agree to notify us immediately.


DRIVER REPRESENTATIONS, WARRANTIES AND AGREEMENTS

By providing Rideshare Services as a Driver on the Lyft Platform, you represent,
warrant, and agree that:

 1.  You possess a valid driver’s license and are authorized and medically fit
     to operate a motor vehicle and have all appropriate licenses, approvals and
     authority to provide transportation to Riders in all jurisdictions in which
     you provide Rideshare Services.
 2.  You own, or have the legal right to operate, the vehicle you use when
     providing Rideshare Services; such vehicle is in good operating condition
     and meets the industry safety standards and all applicable statutory and
     state department of motor vehicle requirements for a vehicle of its kind;
     and any and all applicable safety recalls have been or will be remedied per
     manufacturer instructions.
 3.  You will not engage in reckless behavior while driving or otherwise
     providing Rideshare Services, drive unsafely, operate a vehicle that is
     unsafe to drive, permit an unauthorized third party to accompany you in the
     vehicle while providing Rideshare Services, provide Rideshare Services as a
     Driver while under the influence of alcohol or drugs, or take action that
     harms or threatens to harm the safety of the Lyft community or third
     parties.
 4.  You will only provide Rideshare Services using the vehicle that has been
     reported to, and approved by Lyft, and you will not transport more
     passengers than can securely be seated in such vehicle (and no more than
     seven (7) passengers in any instance).
 5.  You will not, while providing the Rideshare Services, operate as a public
     or common carrier or taxi service, accept street hails, charge for rides
     (except as expressly provided in this Agreement), demand that a rider pay
     in cash, or use a credit card reader, such as a Square Reader, to accept
     payment or engage in any other activity in a manner that is inconsistent
     with your obligations under this Agreement.
 6.  You will not attempt to defraud Lyft or Riders on the Lyft Platform or in
     connection with your provision of Rideshare Services. If we suspect that
     you have engaged in fraudulent activity we may withhold applicable Fares or
     other payments for the ride(s) in question and take any other action
     against you available under the law.
 7.  You will not discriminate against Riders with disabilities and agree to
     review Lyft’s Anti-Discrimination Policies. You will make reasonable
     accommodations as required by law and our Service Animal Policy and
     Wheelchair Policy for Riders who travel with their service animals or who
     use wheelchairs (or other mobility devices) that can be folded for safe and
     secure storage in the car’s trunk or backseat.
 8.  You agree that we may obtain information about you, including your criminal
     and driving records, and you agree to provide any further necessary
     authorizations to facilitate our access to such records during the term of
     the Agreement.
 9.  You have a valid policy of liability insurance (in coverage amounts
     consistent with all applicable legal requirements) that names or schedules
     you for the operation of the vehicle you use to provide Rideshare Services,
     and you agree to provide proof of such insurance and that information
     regarding such insurance may be released to Lyft upon Lyft’s reasonable
     request.
 10. You will pay all applicable federal, state and local taxes based on your
     provision of Rideshare Services and any payments received by you.
 11. You will comply with Lyft’s reasonable requests to provide information in
     connection with Rider complaints, law enforcement requests, or any other
     incident.


INTELLECTUAL PROPERTY

All intellectual property rights in and to the Lyft Platform shall be owned by
Lyft absolutely and in their entirety. These rights include database rights,
inventions and patentable subject-matter, patents, copyright, design rights
(whether registered or unregistered), trademarks (whether registered or
unregistered) and other similar rights wherever existing in the world together
with the right to apply for protection of the same. All other trademarks, logos,
service marks, company or product names set forth in the Lyft Platform are the
property of their respective owners. You acknowledge and agree that any
questions, comments, suggestions, ideas, feedback or other information
(“Submissions”) provided by you to us are non-confidential and shall become the
sole property of Lyft. Lyft shall own exclusive rights, including all
intellectual property rights, and shall be entitled to the unrestricted use and
dissemination of these Submissions for any purpose, commercial or otherwise,
without acknowledgment or compensation to you. Except for the explicit license
grants hereunder, nothing in this Agreement shall be construed to transfer
ownership of or grant a license under any intellectual property rights.

LYFT and other Lyft logos, designs, graphics, icons, scripts and service names
are registered trademarks, trademarks or trade dress of Lyft in the United
States and/or other countries (collectively, the “Lyft Marks”). If you provide
Rideshare Services as a Driver, Lyft grants to you, during the term of this
Agreement, and subject to your compliance with the terms and conditions of this
Agreement, a limited, revocable, non-exclusive license to display and use the
Lyft Marks solely on the Lyft stickers/decals, and any other Lyft-branded items
provided by Lyft directly to you in connection with providing the Rideshare
Services (“License”). The License is non-transferable and non-assignable, and
you shall not grant to any third party any right, permission, license or
sublicense with respect to any of the rights granted hereunder without Lyft’s
prior written permission, which it may withhold in its sole discretion. The Lyft
logo (or any Lyft Marks) may not be used in any manner that is likely to cause
confusion, including but not limited to: use of a Lyft Mark in a domain name or
Lyft referral code, or use of a Lyft Mark as a social media handle or name,
avatar, profile photo, icon, favicon, or banner. You may identify yourself as a
Driver on the Lyft Platform, but may not misidentify yourself as Lyft, an
employee of Lyft, or a representative or agent of Lyft.

You acknowledge that Lyft is the owner and licensor of the Lyft Marks, including
all goodwill associated therewith, and that your use of the Lyft logo (or any
Lyft Marks) will confer no interest in or ownership of the Lyft Marks in you but
rather inures to the benefit of Lyft. You agree to use the Lyft logo strictly in
accordance with Lyft’s Brand Guidelines, as may be provided to you and revised
from time to time, and to immediately cease any use that Lyft determines to be
nonconforming or otherwise unacceptable.

You agree that you will not: (1) create any materials that use the Lyft Marks or
any derivatives of the Lyft Marks as a trademark, service mark, trade name or
trade dress, other than as expressly approved by Lyft in writing; (2) use the
Lyft Marks in any way that tends to impair their validity as proprietary
trademarks, service marks, trade names or trade dress, or use the Lyft Marks
other than in accordance with the terms, conditions and restrictions herein; (3)
take any other action that would jeopardize or impair Lyft’s rights as owner of
the Lyft Marks or the legality and/or enforceability of the Lyft Marks,
including, challenging or opposing Lyft’s ownership in the Lyft Marks; (4) apply
for trademark registration or renewal of trademark registration of any of the
Lyft Marks, any derivative of the Lyft Marks, any combination of the Lyft Marks
and any other name, or any trademark, service mark, trade name, symbol or word
which is similar to the Lyft Marks; (5) use the Lyft Marks on or in connection
with any product, service or activity that is in violation of any law, statute,
government regulation or standard.

You agree you will not rent, lease, lend, sell, or otherwise redistribute the
Lyft driver amp, or manufacture, produce, print, sell, distribute, purchase, or
display counterfeit/inauthentic Lyft driver amps or other Lyft Marks or
(including but not limited to signage, stickers, apparel, or decals) from any
source other than directly from Lyft.

Violation of any provision of this License may result in immediate termination
of the License, in Lyft’s sole discretion, a takedown request sent to the
appropriate ISP, or social media platform, and/or a Uniform Domain-Name
Dispute-Resolution Policy Proceeding (or equivalent proceeding). If you create
any materials (physical or digital) bearing the Lyft Marks (in violation of this
Agreement or otherwise), you agree that upon their creation Lyft exclusively
owns all right, title and interest in and to such materials, including any
modifications to the Lyft Marks or derivative works based on the Lyft Marks or
Lyft copyrights. You further agree to assign any interest or right you may have
in such materials to Lyft, and to provide information and execute any documents
as reasonably requested by Lyft to enable Lyft to formalize such assignment.

Lyft respects the intellectual property of others, and expects Users to do the
same. If you believe, in good faith, that any materials on the Lyft Platform
infringe upon your copyrights, please view our Copyright Policy for information
on how to make a copyright complaint.


DISCLAIMERS

The following disclaimers are made on behalf of Lyft, our affiliates,
subsidiaries, parents, successors and assigns, and each of our respective
officers, directors, employees, agents, and shareholders.

Lyft does not provide transportation services, and Lyft is not a transportation
carrier. Lyft is not a common carrier or public carrier. It is up to the Driver
to decide whether or not to offer a ride to a Rider contacted through the Lyft
Platform, and it is up to the Rider to decide whether or not to accept a ride
from any Driver contacted through the Lyft Platform. We cannot ensure that a
Driver or Rider will complete an arranged transportation service. We have no
control over the quality or safety of the transportation that occurs as a result
of the Rideshare Services. Any safety-related feature, process, policy,
standard, or other effort undertaken by Lyft is not an indication of any
employment or agency relationship with any User.

The Lyft Platform is provided on an “as is” basis and without any warranty or
condition, express, implied or statutory. We do not guarantee and do not promise
any specific results from use of the Lyft Platform, Lyft Services, Third-Party
Services, and/or the Rideshare Services, including the ability to provide or
receive Rideshare Services at any given location or time. Lyft reserves the
right, for example, to limit or eliminate access to the Lyft Platform for
Rideshare Services, Third-Party Services, and/or Lyft Services in specific
geographic areas and/or at specific times based on commercial viability, public
health concerns, or changes in law. To the fullest extent permitted by law, we
specifically disclaim any implied warranties of title, merchantability, fitness
for a particular purpose and non-infringement. Some states do not allow the
disclaimer of implied warranties, so the foregoing disclaimer may not apply to
you.

We do not warrant that your use of the Lyft Platform, Lyft Services, Third-Party
Services, or Rideshare Services will be accurate, complete, reliable, current,
secure, uninterrupted, always available, or error-free, or will meet your
requirements, that any defects in the Lyft Platform will be corrected, or that
the Lyft Platform is free of viruses or other harmful components. We disclaim
liability for, and no warranty is made with respect to, connectivity,
availability, accuracy, completeness, and reliability of the Lyft Platform, Lyft
Services, Third-Party Services, or Rideshare Services, including with respect to
mapping, navigation, estimated times of arrival, and routing services. You are
responsible at all times for your conduct and the consequences of your conduct
while using the Lyft Platform.

We cannot guarantee that each Rider or Driver is who he or she claims to be.
Please use common sense when using the Lyft Platform, Lyft Services, Third-Party
Services, and Rideshare Services, including looking at the photos of the Driver
or Rider you have matched with to make sure it is the same individual you see in
person. Please note that there are also risks of dealing with underage persons
or people acting under false pretense, and we do not accept responsibility or
liability for any content, communication or other use or access of the Lyft
Platform by persons under the age of 18 in violation of this Agreement. We
encourage you to communicate directly with each potential Driver or Rider prior
to engaging in an arranged transportation service.

Lyft is not responsible for the conduct, whether online or offline, of any User
of the Lyft Platform, Lyft Services, Third-Party Services, or Rideshare
Services. You are solely responsible for your interactions with other Users. We
do not procure insurance for, nor are we responsible for, personal belongings
left in the car by Drivers or Riders. By using the Lyft Platform, Lyft Services,
Third-Party Services, and participating in the Rideshare Services, you agree to
accept such risks and agree that Lyft is not responsible for the acts or
omissions of Users on the Lyft Platform, Lyft Services, Third-Party Services, or
participating in the Rideshare Services.

You are responsible for the use of your User account and Lyft expressly
disclaims any liability arising from the unauthorized use of your User account.

It is possible for others to obtain information about you that you provide,
publish or post to or through the Lyft Platform (including any profile
information you provide), send to other Users, or share during the Rideshare
Services, and to use such information to harass or harm you. We are not
responsible for the use of any personal information that you disclose to other
Users on the Lyft Platform or through the Rideshare Services, Lyft Services, or
Third-Party Services. Please carefully select the type of information that you
post on the Lyft Platform or through the Rideshare Services, Lyft Services, or
Third-Party Services or release to others. We disclaim all liability, regardless
of the form of action, for the acts or omissions of other Users (including
unauthorized users, or “hackers”).

Opinions, advice, statements, offers, or other information or content concerning
Lyft or made available through the Lyft Platform, but not directly by us, are
those of their respective authors, and should not necessarily be relied upon.
Such authors are solely responsible for such content. Under no circumstances
will we be responsible for any loss or damage resulting from your reliance on
information or other content posted by third parties, whether on the Lyft
Platform or otherwise. We reserve the right, but we have no obligation, to
monitor the materials posted on the Lyft Platform and remove any such material
that in our sole opinion violates, or is alleged to violate, the law or this
agreement or which might be offensive, illegal, or that might violate the
rights, harm, or threaten the safety of Users or others.

Location data provided by the Lyft Platform is for basic location purposes only
and is not intended to be relied upon in situations where precise location
information is needed or where erroneous, inaccurate or incomplete location data
may lead to death, personal injury, property or environmental damage. Neither
Lyft, nor any of its content providers, guarantees the availability, accuracy,
completeness, reliability, or timeliness of location data tracked or displayed
by the Lyft Platform. Any of your Information, including geolocational data, you
upload, provide, or post on the Lyft Platform may be accessible to Lyft and
certain Users of the Lyft Platform.

Lyft advises you to use the Lyft Platform with a data plan with unlimited or
very high data usage limits, and Lyft shall not be responsible or liable for any
fees, costs, or overage charges associated with any data plan you use to access
the Lyft Platform.

This paragraph applies to any version of the Lyft Platform that you acquire from
the Apple App Store. This Agreement is entered into between you and Lyft. Apple,
Inc. (“Apple”) is not a party to this Agreement and shall have no obligations
with respect to the Lyft Platform. Lyft, not Apple, is solely responsible for
the Lyft Platform and the content thereof as set forth hereunder. However, Apple
and Apple’s subsidiaries are third-party beneficiaries of this Agreement. Upon
your acceptance of this Agreement, Apple shall have the right (and will be
deemed to have accepted the right) to enforce this Agreement against you as a
third-party beneficiary thereof. This Agreement incorporates by reference
Apple’s Licensed Application End User License Agreement, for purposes of which,
you are “the end-user.” In the event of a conflict in the terms of the Licensed
Application End User License Agreement and this Agreement, the terms of this
Agreement shall control.

As a Driver, you may be able to use "Lyft Nav built by Google" while providing
Rideshare Services on the Lyft Platform. Riders and Drivers may also use Google
Maps while using the Lyft Platform. In either case, you agree that Google may
collect your location data when the Lyft Platform is running in order to provide
and improve Google's services, that such data may also be shared with Lyft in
order to improve its operations, and that Google's terms and privacy policy will
apply to this usage.

Lyft shall not be in breach of this Agreement nor liable for failure or delay in
performing obligations under this Agreement if such failure or delay results
from events, circumstances or causes beyond its reasonable control including
(without limitation) natural disasters or acts of God; labor disputes or
stoppages; war; government action; epidemic or pandemic; chemical or biological
contamination; strikes; riots; acts of domestic or international terrorism;
quarantines; national or regional emergencies; or any other cause, whether
similar in kind to the foregoing or otherwise, beyond the party’s reasonable
control. All service dates under this Agreement affected by force majeure shall
be tolled for the duration of such force majeure. The parties hereby agree, when
feasible, not to cancel but reschedule the pertinent obligations as soon as
practicable after the force majeure condition ceases to exist.


STATE AND LOCAL DISCLOSURES

Certain jurisdictions require additional disclosures to you. You can view any
disclosures required by your local jurisdiction at
www.lyft.com/terms/disclosures. Please check regularly for updates.


INDEMNITY

You will indemnify and hold harmless and, at Lyft’s election, defend Lyft
including our affiliates, subsidiaries, parents, successors and assigns, and
each of our respective officers, directors, employees, agents, or shareholders
(collectively, the “Indemnified Parties”) from and against any claims, actions,
suits, losses, costs, liabilities and expenses (including reasonable attorneys’
fees) relating to or arising out of your use of the Lyft Platform, Lyft
Services, Third-Party Services, and participation in the Rideshare Services,
including: (1) your breach of this Agreement or the documents it incorporates by
reference; (2) your violation of any law or the rights of a third party,
including, Drivers, Riders, other motorists, and pedestrians, as a result of
your own interaction with such third party; (3) any allegation that any
materials or Information that you submit to us or transmit through the Lyft
Platform or to us infringes, misappropriates, or otherwise violates the
copyright, trademark, trade secret or other intellectual property or other
rights of any third party; (4) your ownership, use or operation of a motor
vehicle or passenger vehicle, including your provision of Rideshare Services as
a Driver; and/or (5) any other activities in connection with the Lyft Platform,
Lyft Services, Third-Party Services, or Rideshare Services. This indemnity shall
be applicable without regard to the negligence of any party, including any
indemnified person. You will not, without Lyft’s prior written consent, agree to
any settlement on behalf of any Indemnified Party which includes either the
obligation to pay any monetary amounts, or any admissions of liability, whether
civil or criminal, on the part of any Indemnified Party.


LIMITATION OF LIABILITY

IN NO EVENT WILL LYFT, INCLUDING OUR AFFILIATES, SUBSIDIARIES, PARENTS,
SUCCESSORS AND ASSIGNS, AND EACH OF OUR RESPECTIVE OFFICERS, DIRECTORS,
EMPLOYEES, AGENTS, OR SHAREHOLDERS (COLLECTIVELY “LYFT” FOR PURPOSES OF THIS
SECTION), BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE,
CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR DELETION, CORRUPTION,
LOSS OF DATA, LOSS OF PROGRAMS, FAILURE TO STORE ANY INFORMATION OR OTHER
CONTENT MAINTAINED OR TRANSMITTED BY THE LYFT PLATFORM, SERVICE INTERRUPTIONS,
OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES) ARISING OUT OF OR IN
CONNECTION WITH THE LYFT PLATFORM, LYFT SERVICES, THE RIDESHARE SERVICES, OR
THIS AGREEMENT, HOWEVER ARISING INCLUDING NEGLIGENCE, EVEN IF WE OR OUR AGENTS
OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE LYFT PLATFORM MAY BE USED BY YOU TO REQUEST AND SCHEDULE TRANSPORTATION,
GOODS, OR THIRD-PARTY SERVICES WITH THIRD-PARTY PROVIDERS, BUT YOU AGREE THAT
LYFT HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY TRANSPORTATION,
GOODS, OR THIRD-PARTY SERVICES SET FORTH IN THIS AGREEMENT. FOR CLARITY AND
WITHOUT LIMITING THE FOREGOING, LYFT HAS NO RESPONSIBILITY OR LIABILITY FOR ANY
DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR RELIANCE ON
TRANSPORTATION, GOODS, OR THIRD-PARTY SERVICES SET FORTH IN THIS AGREEMENT OR
ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD-PARTY PROVIDER.
CERTAIN JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN
DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS,
EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL
RIGHTS.


TERM AND TERMINATION

This Agreement is effective upon your acceptance of this Agreement. This
Agreement may be terminated: (a) by User, without cause, upon seven (7) days’
prior written notice to Lyft; or (b) by either Party immediately, without
notice, upon the other Party’s material breach of this Agreement, including but
not limited to any breach of Section 9 or breach of Section 10(a)-(i) of this
Agreement. In addition, Lyft may terminate this Agreement or deactivate your
User account immediately in the event: (1) you are no longer eligible to qualify
as a User; (2) you no longer qualify to provide Rideshare Services or to operate
the approved vehicle under applicable law, rule, permit, ordinance or
regulation; (3) you fall below Lyft’s star rating or cancellation threshold; or
(4) Lyft has the good faith belief that such action is necessary to protect the
safety of the Lyft community or third parties, provided that in the event of a
deactivation pursuant to (1)-(4) above, you will be given notice of the
potential or actual deactivation and an opportunity to attempt to cure the issue
to Lyft’s reasonable satisfaction prior to Lyft permanently terminating the
Agreement. For all other breaches of this Agreement, you will be provided notice
and an opportunity to cure the breach. If the breach is cured in a timely manner
and to Lyft’s satisfaction, this Agreement will not be permanently terminated.
Sections 2, 6, 7 (with respect to the license), 11-12, 14-19, and 21 shall
survive any termination or expiration of this Agreement.


DISPUTE RESOLUTION AND ARBITRATION AGREEMENT

(A) AGREEMENT TO BINDING ARBITRATION BETWEEN YOU AND LYFT.

YOU AND LYFT MUTUALLY AGREE TO WAIVE OUR RESPECTIVE RIGHTS TO RESOLUTION OF
DISPUTES IN A COURT OF LAW BY A JUDGE OR JURY AND AGREE TO RESOLVE ANY DISPUTE
BY ARBITRATION, as set forth below. This agreement to arbitrate (“Arbitration
Agreement”) is governed by the Federal Arbitration Act (“FAA”); but if the FAA
is inapplicable for any reason, then this Arbitration Agreement is governed by
the laws of the State of Delaware, including Del. Code tit. 10, § 5701 et seq.,
without regard to choice of law principles. This Arbitration Agreement survives
after the Agreement terminates or your relationship with Lyft ends. ANY
ARBITRATION UNDER THIS AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS
ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED. Except as expressly provided
below, this Arbitration Agreement applies to all Claims (defined below) between
you and Lyft, including our affiliates, subsidiaries, parents, successors and
assigns, and each of our respective officers, directors, employees, agents, or
shareholders. This Arbitration Agreement also applies to claims between you and
Lyft’s service providers, including but not limited to background check
providers and payment processors; and such service providers shall be considered
intended third-party beneficiaries of this Arbitration Agreement.

Except as expressly provided below, ALL DISPUTES AND CLAIMS BETWEEN US (EACH A
“CLAIM” AND COLLECTIVELY, “CLAIMS”) SHALL BE EXCLUSIVELY RESOLVED BY BINDING
ARBITRATION SOLELY BETWEEN YOU AND LYFT. These Claims include, but are not
limited to, any dispute, claim or controversy, whether based on past, present,
or future events, arising out of or relating to: this Agreement and prior
versions thereof (including the breach, termination, enforcement, interpretation
or validity thereof), the Lyft Platform, the Rideshare Services, the Lyft
Services, Lyft promotions, gift card, referrals or loyalty programs, the Lyft
Tablet, any other goods or services made available through the Lyft Platform by
Lyft or a third-party provider, your relationship with Lyft, the threatened or
actual suspension, deactivation or termination of your User Account or this
Agreement, background checks performed by or on Lyft’s behalf, payments made by
you or any payments made or allegedly owed to you, any promotions or offers made
by Lyft, any city, county, state or federal wage-hour law, trade secrets, unfair
competition, compensation, breaks and rest periods, expense reimbursement,
wrongful termination, discrimination, harassment, retaliation, fraud,
defamation, emotional distress, breach of any express or implied contract or
covenant, claims arising under federal or state consumer protection laws; claims
arising under antitrust laws, claims arising under the Telephone Consumer
Protection Act and Fair Credit Reporting Act; and claims arising under the
Uniform Trade Secrets Act, Civil Rights Act of 1964, Americans With Disabilities
Act, Age Discrimination in Employment Act, Older Workers Benefit Protection Act,
Family Medical Leave Act, Fair Labor Standards Act, Employee Retirement Income
Security Act of 1974 (except for individual claims for employee benefits under
any benefit plan sponsored by Lyft and covered by the Employee Retirement Income
Security Act of 1974 or funded by insurance), and state statutes, if any,
addressing the same or similar subject matters, and all other federal and state
statutory and common law claims. All disputes concerning the arbitrability of a
Claim (including disputes about the scope, applicability, enforceability,
revocability or validity of the Arbitration Agreement) shall be decided by the
arbitrator, except as expressly provided below.

BY AGREEING TO ARBITRATION, YOU UNDERSTAND THAT YOU AND LYFT ARE WAIVING THE
RIGHT TO SUE IN COURT OR HAVE A JURY TRIAL FOR ALL CLAIMS, EXCEPT AS EXPRESSLY
OTHERWISE PROVIDED IN THIS ARBITRATION AGREEMENT. This Arbitration Agreement is
intended to require arbitration of every claim or dispute that can lawfully be
arbitrated, except for those claims and disputes which by the terms of this
Arbitration Agreement are expressly excluded from the requirement to arbitrate.

(B) PROHIBITION OF CLASS ACTIONS AND NON-INDIVIDUALIZED RELIEF.

YOU UNDERSTAND AND AGREE THAT YOU AND LYFT MAY EACH BRING CLAIMS IN ARBITRATION
AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT ON A CLASS, COLLECTIVE
ACTION, OR REPRESENTATIVE BASIS (“CLASS ACTION WAIVER”). YOU UNDERSTAND AND
AGREE THAT YOU AND LYFT BOTH ARE WAIVING THE RIGHT TO PURSUE OR HAVE A DISPUTE
RESOLVED AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE OR
REPRESENTATIVE PROCEEDING. NOTWITHSTANDING THE FOREGOING, THIS SUBSECTION (B)
SHALL NOT APPLY TO REPRESENTATIVE PRIVATE ATTORNEYS GENERAL ACT CLAIMS BROUGHT
AGAINST LYFT, WHICH ARE ADDRESSED SEPARATELY IN SECTION 17(C).

The arbitrator shall have no authority to consider or resolve any Claim or issue
any relief on any basis other than an individual basis. The arbitrator shall
have no authority to consider or resolve any Claim or issue any relief on a
class, collective, or representative basis. The arbitrator may award declaratory
or injunctive relief only in favor of the individual party seeking relief and
only to the extent necessary to provide relief warranted by that party's
individual claims.

Notwithstanding any other provision of this Agreement, the Arbitration Agreement
or the AAA Rules, disputes regarding the interpretation, applicability, or
enforceability of the Class Action Waiver may be resolved only by a court and
not by an arbitrator. In any case in which: (1) the dispute is filed as a class,
collective, or representative action and (2) there is a final judicial
determination that the Class Action Waiver is unenforceable with respect to any
Claim or any particular remedy for a Claim (such as a request for public
injunctive relief), then that Claim or particular remedy (and only that Claim or
particular remedy) shall be severed from any remaining claims and/or remedies
and may be brought in a court of competent jurisdiction, but the Class Action
Waiver shall be enforced in arbitration on an individual basis as to all other
Claims or remedies to the fullest extent possible.

(C) REPRESENTATIVE PAGA WAIVER.

Notwithstanding any other provision of this Agreement or the Arbitration
Agreement, to the fullest extent permitted by law: (1) you and Lyft agree not to
bring a representative action on behalf of others under the Private Attorneys
General Act of 2004 (“PAGA”), California Labor Code § 2698 et seq., in any court
or in arbitration, and (2) for any claim brought on a private attorney general
basis, including under the California PAGA, both you and Lyft agree that any
such dispute shall be resolved in arbitration on an individual basis only (i.e.,
to resolve whether you have personally been aggrieved or subject to any
violations of law), and that such an action may not be used to resolve the
claims or rights of other individuals in a single or collective proceeding
(i.e., to resolve whether other individuals have been aggrieved or subject to
any violations of law) (collectively, “representative PAGA Waiver”).
Notwithstanding any other provision of this Agreement, the Arbitration Agreement
or the AAA Rules, disputes regarding the scope, applicability, enforceability,
revocability or validity of this representative PAGA Waiver may be resolved only
by a civil court of competent jurisdiction and not by an arbitrator. If any
provision of this representative PAGA Waiver is found to be unenforceable or
unlawful for any reason: (i) the unenforceable provision shall be severed from
this Agreement; (ii) severance of the unenforceable provision shall have no
impact whatsoever on the Arbitration Agreement or the requirement that any
remaining Claims be arbitrated on an individual basis pursuant to the
Arbitration Agreement; and (iii) any such representative PAGA or other
representative private attorneys general act claims must be litigated in a civil
court of competent jurisdiction and not in arbitration. To the extent that there
are any Claims to be litigated in a civil court of competent jurisdiction
because a civil court of competent jurisdiction determines that the
representative PAGA Waiver is unenforceable with respect to those Claims, the
Parties agree that litigation of those Claims shall be stayed pending the
outcome of any individual Claims in arbitration.

(D) RULES GOVERNING THE ARBITRATION.

Any arbitration conducted pursuant to this Arbitration Agreement shall be
administered by the American Arbitration Association (“AAA”) pursuant to its
Consumer Arbitration Rules that are in effect at the time the arbitration is
initiated, as modified by the terms set forth in this Agreement. Copies of these
rules can be obtained at the AAA’s website (www.adr.org) (the “AAA Rules”).
Notwithstanding the foregoing, if requested by you and if proper based on the
facts and circumstances of the Claims presented, the arbitrator shall have the
discretion to select a different set of AAA Rules, but in no event shall the
arbitrator consolidate more than one person’s Claims, or otherwise preside over
any form of representative, collective, or class proceeding. The parties may
select a different arbitration administrator upon mutual written agreement.

As part of the arbitration, both you and Lyft will have the opportunity for
reasonable discovery of non-privileged information that is relevant to the
Claim. The arbitrator may award any individualized remedies that would be
available in court. The arbitrator may award declaratory or injunctive relief
only in favor of the individual party seeking relief and only to the extent
necessary to provide relief warranted by that party's individual claims. The
arbitrator will provide a reasoned written statement of the arbitrator’s
decision which shall explain the award given and the findings and conclusions on
which the decision is based.

The arbitrator will decide the substance of all claims in accordance with
applicable law, and will honor all claims of privilege recognized by law. The
arbitrator shall not be bound by rulings in prior arbitrations involving
different Riders or Drivers, but is bound by rulings in prior arbitrations
involving the same Rider or Driver to the extent required by applicable law. The
arbitrator’s award shall be final and binding and judgment on the award rendered
by the arbitrator may be entered in any court having jurisdiction thereof,
provided that any award may be challenged in a court of competent jurisdiction.

(E) ARBITRATION FEES AND AWARDS.

The payment of filing and arbitration fees will be governed by the relevant AAA
Rules subject to the following modifications:

 1. If Lyft initiates arbitration under this Arbitration Agreement, Lyft will
    pay all AAA filing and arbitration fees.
 2. With respect to any Claims brought by Lyft against a Driver, or for Claims
    brought by a Driver against Lyft that: (A) are based on an alleged
    employment relationship between Lyft and a Driver; (B) arise out of, or
    relate to, Lyft’s actual deactivation of a Driver’s User account or a threat
    by Lyft to deactivate a Driver’s User account; (C) arise out of, or relate
    to, Lyft’s actual termination of a Driver’s Agreement with Lyft under the
    termination provisions of this Agreement, or a threat by Lyft to terminate a
    Driver’s Agreement; (D) arise out of, or relate to, Fares (as defined in
    this Agreement, including Lyft’s commission or fees on the Fares), tips, or
    average hourly guarantees owed by Lyft to Drivers for Rideshare Services,
    other than disputes relating to referral bonuses, other Lyft promotions, or
    consumer-type disputes, or (E) arise out of or relate to background checks
    performed in connection with a user seeking to become a Driver (the subset
    of Claims in subsections (A)-(E) shall be collectively referred to as
    “Driver Claims”), Lyft shall pay all costs unique to arbitration (as
    compared to the costs of adjudicating the same claims before a court),
    including the regular and customary arbitration fees and expenses (to the
    extent not paid by Lyft pursuant to the fee provisions above). However, if
    you are the party initiating the Driver Claim, you shall be responsible for
    contributing up to an amount equal to the filing fee that would be paid to
    initiate the claim in the court of general jurisdiction in the state in
    which you provide Rideshare Services to Riders, unless a lower fee amount
    would be owed by you pursuant to the AAA Rules, applicable law, or
    subsection (e)(1) above. Any dispute as to whether a cost is unique to
    arbitration shall be resolved by the arbitrator. For purposes of this
    Section 17(e)(2), the term “Driver” shall be deemed to include both Drivers
    and Driver applicants who have not been approved to drive.
 3. Except as provided in Federal Rule of Civil Procedure 68 or any state
    equivalents, each party shall pay its own attorneys’ fees and pay any costs
    that are not unique to the arbitration (i.e., costs that each party would
    incur if the claim(s) were litigated in a court such as costs to subpoena
    witnesses and/or documents, take depositions and purchase deposition
    transcripts, copy documents, etc.).
 4. At the end of any arbitration, the arbitrator may award reasonable fees and
    costs or any portion thereof to you if you prevail, to the extent authorized
    by applicable law.
 5. Although under some laws Lyft may have a right to an award of attorneys'
    fees and non-filing fee expenses if it prevails in an arbitration, Lyft
    agrees that it will not seek such an award unless you are represented by an
    attorney or the arbitrator has determined that the claim is frivolous or
    brought for an improper purpose (as measured by the standards of Federal
    Rule of Civil Procedure 11(b)).
 6. If the arbitrator issues you an award that is greater than the value of
    Lyft’s last written settlement offer made after you participated in good
    faith in the optional Negotiation process described in subsection (k) below,
    then Lyft will pay you the amount of the award or U.S. $1,000, whichever is
    greater.

(F) LOCATION AND MANNER OF ARBITRATION.

Unless you and Lyft agree otherwise, any arbitration hearings between Lyft and a
Rider will take place in the county of your billing address, and any arbitration
hearings between Lyft and a Driver will take place in the county in which the
Driver provides Rideshare Services. If AAA arbitration is unavailable in your
county, the arbitration hearings will take place in the nearest available
location for a AAA arbitration. Your right to a hearing will be determined by
the AAA Rules.

(G) EXCEPTIONS TO ARBITRATION.

This Arbitration Agreement shall not require arbitration of the following types
of claims: (1) small claims actions brought on an individual basis that are
within the scope of such small claims court’s jurisdiction; (2) a representative
action brought on behalf of others under PAGA or other private attorneys general
acts, to the extent the representative PAGA Waiver in Section 17(c) of such
action is deemed unenforceable by a court of competent jurisdiction under
applicable law not preempted by the FAA; (3) claims for workers’ compensation,
state disability insurance and unemployment insurance benefits; (4) claims that
may not be subject to arbitration as a matter of generally applicable law not
preempted by the FAA; and (5) individual claims of sexual assault or sexual
harassment in connection with the use of the Lyft Platform, Lyft Services, or
Rideshare Services. Where these claims are brought in a court of competent
jurisdiction, Lyft will not require arbitration of those claims. Lyft’s
agreement not to require arbitration of these claims does not waive the
enforceability of any other provision of this Arbitration Agreement (including
without limitation the waivers provided in Section 17(b)), or of the
enforceability of this Arbitration Agreement as to any other dispute, claim, or
controversy.

Nothing in this Arbitration Agreement prevents you from making a report to or
filing a claim or charge with the Equal Employment Opportunity Commission, U.S.
Department of Labor, Securities Exchange Commission, National Labor Relations
Board (“NLRB”), or Office of Federal Contract Compliance Programs, or similar
local, state or federal agency, and nothing in this Arbitration Agreement shall
be deemed to preclude or excuse a party from bringing an administrative claim
before any agency in order to fulfill the party's obligation to exhaust
administrative remedies before making a claim in arbitration However, should you
bring an administrative claim, you may only seek or recover money damages of any
type pursuant to this Arbitration Provision, and you knowingly and voluntarily
waive the right to seek or recover money damages of any type pursuant to any
administrative complaint, except for a complaint issued by the NLRB. Should you
participate in an NLRB proceeding, you may only recover money damages if such
recovery does not arise from or relate to a claim previously adjudicated under
this Arbitration Provision or settled by you. Similarly, you may not recover
money damages under this Arbitration Provision if you have already adjudicated
such claim with the NLRB. Nothing in this Agreement or Arbitration Agreement
prevents your participation in an investigation by a government agency of any
report, claim or charge otherwise covered by this Arbitration Provision.

(H) SEVERABILITY.

Except as otherwise provided in the severability provisions in subsections (b)
and (c) above, in the event that any portion of this Arbitration Agreement is
deemed illegal or unenforceable under applicable law not preempted by the FAA,
such provision shall be severed and the remainder of the Arbitration Agreement
shall be given full force and effect.

(I) DRIVER CLAIMS IN PENDING SETTLEMENT.

If you are a member of a putative class in a lawsuit against Lyft involving
Driver Claims and a Motion for Preliminary Approval of a Settlement has been
filed with the court in that lawsuit prior to this Agreement’s effective date (a
“Pending Settlement Action”), then this Arbitration Agreement shall not apply to
your Driver Claims in that particular class action. Instead, your Driver Claims
in that Pending Settlement Action shall continue to be governed by the
arbitration provisions contained in the applicable Agreement that you accepted
prior to this Agreement’s effective date.

(J) OPTING OUT OF ARBITRATION FOR DRIVER CLAIMS THAT ARE NOT IN A PENDING
SETTLEMENT ACTION.

As a Driver or Driver applicant, you may opt out of the requirement to arbitrate
Driver Claims defined in Section 17(e)(2) (except as limited by Section 17(i)
above) pursuant to the terms of this subsection if you have not previously
agreed to an arbitration provision in Lyft’s Terms of Service where you had the
opportunity to opt out of the requirement to arbitrate. If you have previously
agreed to such an arbitration provision, you may opt out of any revisions to
your prior arbitration agreement made by this provision in the manner specified
below, but opting out of this arbitration provision has no effect on any
previous, other, or future arbitration agreements that you may have with Lyft.
If you have not previously agreed to such an arbitration provision and do not
wish to be subject to this Arbitration Agreement with respect to Driver Claims,
you may opt out of arbitration with respect to such Driver Claims, other than
those in a Pending Settlement Action, by notifying Lyft in writing of your
desire to opt out of arbitration for such Driver Claims, which writing must be
dated, signed and delivered by electronic mail to arbitrationoptout@lyft.com.

In order to be effective, (A) the writing must clearly indicate your intent to
opt out of this Arbitration Agreement with respect to Driver Claims that are not
part of a Pending Settlement Action, (B) the writing must include the name,
phone number, and email address associated with your User Account, and (C) the
email containing the signed writing must be sent within 30 days after the date
this Agreement is executed by you. Should you not opt out within the 30-day
period, you and Lyft shall be bound by the terms of this Arbitration Agreement
in full (including with respect to Driver Claims that are not part of a Pending
Settlement Action). As provided in paragraph 17(i) above, any opt out that you
submit shall not apply to any Driver Claims that are part of a Pending
Settlement Action and your Driver Claims in any such Pending Settlement Action
shall continue to be governed by the arbitration provisions that are contained
in the applicable Lyft Terms of Use that you agreed to prior to the effective
date of this Agreement.

Cases have been filed against Lyft and may be filed in the future involving
Driver Claims. You should assume that there are now, and may be in the future,
lawsuits against Lyft alleging class, collective, and/or representative Driver
Claims in which the plaintiffs seek to act on your behalf, and which, if
successful, could result in some monetary recovery to you. But if you do agree
to arbitration of Driver Claims with Lyft under this Arbitration Agreement, you
are agreeing in advance that you will bring all such claims, and seek all
monetary and other relief, against Lyft in an individual arbitration, except for
the Driver Claims that are part of a Pending Settlement Action. You are also
agreeing in advance that you will not participate in, or seek to recover
monetary or other relief, for such claims in any court action or class,
collective, and/or representative action. You have the right to consult with
counsel of your choice concerning this Arbitration Agreement and you will not be
subject to retaliation if you exercise your right to assert claims or opt- out
of any Driver Claims under this Arbitration Agreement.

(K) OPTIONAL PRE-ARBITRATION NEGOTIATION PROCESS.

Before initiating any arbitration or proceeding, you and Lyft may agree to first
attempt to negotiate any dispute, claim or controversy between the parties
informally for 30 days, unless this time period is mutually extended by you and
Lyft. A party who intends to seek negotiation under this subsection must first
send to the other a written notice of the dispute (“Notice”). The Notice must
(1) describe the nature and basis of the claim or dispute; and (2) set forth the
specific relief sought. All offers, promises, conduct and statements, whether
oral or written, made in the course of the negotiation by any of the parties,
their agents, employees, and attorneys are confidential, privileged and
inadmissible for any purpose, including as evidence of liability or for
impeachment, in arbitration or other proceeding involving the parties, provided
that evidence that is otherwise admissible or discoverable shall not be rendered
inadmissible or as this could violate HIPAA non-discoverable as a result of its
use in the negotiation.

(L) BINDING EFFECT; THIRD-PARTY BENEFICIARIES.

This Arbitration Agreement shall be binding upon, and shall include any claims
brought by or against any third parties, including but not limited to your
spouses, heirs, third-party beneficiaries and permitted assigns, where their
underlying claim(s) arise out of or relate to your use of the Lyft Platform,
Lyft Services, or Rideshare Services. To the extent that any third-party
beneficiary to this Agreement brings claims against a party, those claims shall
also be subject to this Arbitration Agreement.


CONFIDENTIALITY

You agree not to use any technical, financial, strategic and other proprietary
and confidential information relating to Lyft’s business, operations and
properties, information about a User made available to you in connection with
such User’s use of the Lyft Platform, which may include the User’s name, pick-up
location, contact information and photo (“Confidential Information”) disclosed
to you by Lyft for your own use or for any purpose other than as contemplated
herein. You shall not disclose or permit disclosure of any Confidential
Information to third parties, and you agree not to store separate and outside of
the Lyft Platform any Confidential Information obtained from the Lyft Platform.
As a Driver, you understand that some of the Confidential Information you
receive may be protected by federal and/or state confidentiality laws, such as
the Health Information Portability and Accountability Act of 1996 (“HIPAA”),
governing the privacy and security of protected (patient) health information. In
the event that you know a Rider, you should not disclose to anyone the identity
of the Rider or the location that you picked up, or dropped off the Rider, as
this could violate HIPAA. You understand that any violation of the Agreement’s
confidentiality provisions may violate HIPAA or state confidentiality laws and
could result in civil or criminal penalties against you. You agree to take all
reasonable measures to protect the secrecy of and avoid disclosure or use of
Confidential Information of Lyft in order to prevent it from falling into the
public domain. Notwithstanding the above, you shall not have liability to Lyft
with regard to any Confidential Information which you can prove: was in the
public domain at the time it was disclosed by Lyft or has entered the public
domain through no fault of yours; was known to you, without restriction, at the
time of disclosure, as demonstrated by files in existence at the time of
disclosure; is disclosed with the prior written approval of Lyft; becomes known
to you, without restriction, from a source other than Lyft without breach of
this Agreement by you and otherwise not in violation of Lyft’s rights; or is
disclosed pursuant to the order or requirement of a court, administrative
agency, or other governmental body; provided, however, that You shall provide
prompt notice of such court order or requirement to Lyft to enable Lyft to seek
a protective order or otherwise prevent or restrict such disclosure.


RELATIONSHIP WITH LYFT

As a Driver on the Lyft Platform, you acknowledge and agree that you and Lyft
are in a direct business relationship, and the relationship between the parties
under this Agreement is solely that of independent contracting parties. You and
Lyft expressly agree that (1) this is not an employment agreement and does not
create an employment relationship between you and Lyft; and (2) no joint
venture, franchisor- franchisee, partnership, or agency relationship is intended
or created by this Agreement. You have no authority to bind Lyft, and you
undertake not to hold yourself out as an employee, agent or authorized
representative of Lyft.

Lyft does not, and shall not be deemed to, direct or control you generally or in
your performance under this Agreement specifically, including in connection with
your provision of Rideshare Services, your acts or omissions, or your operation
and maintenance of your vehicle. You retain the sole right to determine when,
where, and for how long you will utilize the Lyft Platform. Lyft does not, and
shall not be deemed to, unilaterally prescribe specific dates, times of day, or
any minimum number of hours for you to utilize the Lyft Platform. You retain the
option to accept or to decline or ignore a Rider’s request for Rideshare
Services via the Lyft Platform, or to cancel an accepted request for Rideshare
Services via the Lyft Platform, subject to Lyft’s then-current cancellation
policies. Lyft does not, and shall not be deemed to, require you to accept any
specific request for Rideshare Services as a condition of maintaining access to
the platform. With the exception of any signage required by law or
permit/license rules or requirements, Lyft shall have no right to require you
to: (a) display Lyft’s names, logos or colors on your vehicle(s); or (b) wear a
uniform or any other clothing displaying Lyft’s names, logos or colors. You
acknowledge and agree that you have complete discretion to provide Rideshare
Services or otherwise engage in any other business or employment activities,
including but not limited to providing services similar to the Rideshare
Services to other companies, and that Lyft does not, and shall not be deemed to,
restrict you from engaging in any such activity.


THIRD-PARTY SERVICES

In addition to connecting Riders with Drivers, the Lyft Platform may enable
Users to provide services or receive services from other third parties. For
example, Users may be able to use the Lyft Platform to plan and reserve rides on
public transportation, take a ride in an autonomous vehicle provided by a third
party, rent vehicles, bikes, scooters, or other similar personal transportation
devices provided by a third party, receive roadside assistance, or obtain
financial, vehicle repair, insurance, or other services provided by third
parties (collectively, the “Third-Party Services”). This Agreement between you
and Lyft governs your use of the Lyft Platform in connection with the
Third-Party Services.

In addition, you understand that the Third-Party Services may also be subject to
terms and pricing of the third-party provider (collectively, the “Third-Party
Terms”) which will govern your relationship with such third-party provider, as
applicable. You agree that Lyft is not responsible and may not be held liable
for the Third-Party Services or the actions or omissions of the third-party
provider. Such Third-Party Services may not be investigated, monitored or
checked for accuracy, appropriateness, or completeness by Lyft, and Lyft is not
responsible for any Third-Party Services accessed through the Lyft Platform.
This Agreement incorporates by reference ADT Mobile Security Monitoring Terms,
which are Third-Party Terms.

In the event of a conflict in the terms of any Third-Party Terms and this
Agreement, the terms of this Agreement shall control with respect to Lyft and
your agreements with Lyft herein, and the limitations of liability set forth in
Section 15 above shall also apply to the third-party provider. The Dispute
Resolution and Arbitration Agreement provisions in Section 17 above shall apply
instead of any terms in any Third-Party Terms for all purposes except with
respect to claims that are solely against the third-party provider.


GENERAL

Except as provided in Section 17, this Agreement shall be governed by the laws
of the State of California without regard to choice of law principles. This
choice of law provision is only intended to specify the use of California law to
interpret this Agreement and is not intended to create any other substantive
right to non-Californians to assert claims under California law whether by
statute, common law, or otherwise. If any provision of this Agreement is or
becomes invalid or non-binding, the parties shall remain bound by all other
provisions of this Agreement. In that event, the parties shall replace the
invalid or non-binding provision with provisions that are valid and binding and
that have, to the greatest extent possible, a similar effect as the invalid or
non-binding provision, given the contents and purpose of this Agreement. You
agree that this Agreement and all incorporated agreements may be automatically
assigned by Lyft, in our sole discretion by providing notice to you. You may not
assign this Agreement without Lyft’s prior written approval. Any purported
assignment by you in violation of this Section 21 shall be void. Except as
explicitly stated otherwise, any notices to Lyft shall be given by certified
mail, postage prepaid and return receipt requested to Lyft, Inc., 548 Market
Street, #68514 San Francisco, CA 94104. Any notices to you shall be provided to
you through the Lyft Platform or given to you via the email address or physical
address you provide to Lyft during the registration process. Headings are for
reference purposes only and in no way define, limit, construe or describe the
scope or extent of such section. The words “include”, “includes” and “including”
are deemed to be followed by the words “without limitation”. A party’s failure
to act with respect to a breach by the other party does not constitute a waiver
of the party’s right to act with respect to subsequent or similar breaches, any
such waiver shall be in writing. This Agreement sets forth the entire
understanding and agreement between you and Lyft with respect to the subject
matter hereof and supersedes all previous understandings and agreements between
the parties, whether oral or written.

If you have any questions regarding the Lyft Platform, Lyft Services, or
Rideshare Services, please contact us through our Help Center.


LYFT PRIVACY POLICY

Last Updated: December 12, 2022

At Lyft our mission is to improve people’s lives with the world’s best
transportation, providing a platform to help you get from point A to point B and
enjoy the ride. To do that, we need to collect, use, and share some of your
personal information. This Privacy Policy is meant to help you understand how
Lyft does that and how to exercise the choices and rights you have in your
information.

Lyft’s privacy homepage provides additional information about our commitment to
respecting your personal information, including ways for you to access and
delete that information.


THE SCOPE OF THIS POLICY

This policy applies to all Lyft users, including Riders and Drivers (including
Driver applicants), and to all Lyft platforms and services, including our
applications, websites, technology, facilities, and other services
(collectively, the “Lyft Platform”). This policy applies only to personal
information, not to aggregate information or information that does not identify
you. Please remember that your use of the Lyft Platform is also subject to our
Terms of Service. Certain elements of the Lyft Platform may operate under
separate or additional terms or practices different from or in addition to those
described in this policy; in those cases, you will be provided separate notice
and information relevant to your use of those parts of the Lyft Platform.

For users in California, Colorado, Connecticut, Utah, and Virginia: Additional
information regarding Lyft’s privacy practices under state-specific privacy laws
is available here.


THE INFORMATION WE COLLECT

When you use the Lyft Platform, we collect the information you provide, usage
information, and information about your device. We also collect information
about you from other sources like service providers, and optional programs in
which you participate, which we may combine with other information we have about
you. Here are the types of information we collect about you:


A. INFORMATION YOU PROVIDE TO US

Account Registration. When you create an account with Lyft, we collect the
information you provide us, such as your name, email address, phone number,
birth date, profile photo, and payment information. You may choose to share
additional info with us for your Rider profile, like saved addresses (e.g., home
or work), and set up other preferences (such as your preferred pronouns). We may
ask that you provide additional information related to the identity of your
account, such as documents related to identification (e.g., driver’s license), a
profile picture, or “selfie” imagery. If you choose to engage in additional
offerings on the Lyft Platform (e.g., services for your vehicle or linking to
other accounts like travel rewards), you may provide us additional information
relevant to those offerings.

Driver Information. If you apply to be a Driver, we will collect the information
you provide in your application, including your name, email address, phone
number, birth date, profile photo, physical address, government identification
number (such as social security number), driver’s license information, vehicle
information, and car insurance information. We collect the payment information
you provide us, including your bank routing numbers, and tax information.
Depending on where you want to drive, we may also ask for additional business
license or permit information or other information to manage driving and
programs relevant to that location. We may need additional information from you
at some point after you become a Driver, including information to confirm your
identity (like “selfie” imagery).

Ratings and Feedback. When you rate and provide feedback about the Lyft Platform
(including about Riders or Drivers), we collect all of the information you
provide in your feedback.

Communications. When you contact us or we contact you, including through surveys
or research projects, we collect any information that you provide, including the
contents of the messages or attachments you send us.


B. INFORMATION WE COLLECT WHEN YOU USE THE LYFT PLATFORM

Location Information. Great rides start with an easy and accurate pickup. The
Lyft Platform collects location information (including GPS and WiFi data, IP
address, and Bluetooth data) differently depending on your Lyft app settings and
device permissions as well as whether you are using the platform as a Rider or
Driver:

 * Riders: We collect your device’s precise location when you open and use the
   Lyft app, including while the app is running in the background from the time
   you request a ride until it ends. Lyft also tracks the precise location of
   scooters and e-bikes at all times.
 * Drivers: We collect your device’s precise location when you open and use the
   app, including while the app is running in the background. We also collect
   precise location for a limited time after you exit driver mode in order to
   detect ride incidents, and continue collecting it until a reported or
   detected incident is no longer active. If you choose to install a Lyft
   Platform device in or on your vehicle (e.g., a Lyft dashboard device or
   tablet), that device may collect precise location information when turned on.

Usage Information. We collect information about your use of the Lyft Platform,
including ride information like the date, time, destination, distance, route,
payment, and whether you used a promotional or referral code. Our e-bikes and
scooters may collect mobile sensor data, such as speed, direction, height,
acceleration, deceleration, and other technical data. We also collect
information about your interactions with the Lyft Platform like our apps and
websites, including the pages and content you view and the dates and times of
your use. We may also infer information from your use of or information you
provide us in your interactions with the Lyft Platform.

Device Information. We collect information about the devices you use to access
the Lyft Platform, including device model, IP address, type of browser, version
of operating system, identity of carrier and manufacturer, radio type (such as
4G), preferences and settings (such as preferred language), application
installations, device identifiers, advertising identifiers, and push
notification tokens. If you are a Driver, we also collect mobile sensor data
from your device (such as speed, direction, height, acceleration, deceleration,
and other technical data). If you have installed a Lyft Platform device in your
vehicle (e.g., a Lyft dashboard device or tablet), that device may similarly
collect sensor data and other information like location, as described when you
choose and set up such devices.

Communications Between Riders and Drivers. We work with a third party to
facilitate phone calls and text messages between Riders and Drivers without
sharing either party’s actual phone number with the other. But while we use a
third party to provide the communication service, we collect information about
these communications and Lyft Platform chat communications, including the
participants’ phone numbers, the date and time, and the contents of SMS and chat
messages. For security purposes, we may also monitor or record the contents of
phone calls made through the Lyft Platform, but we will always let you know we
are about to do so before the call begins.

Address Book Contacts. You may set your device permissions to grant Lyft access
to your contact lists and direct Lyft to access your contact list, for example
to help you refer friends to Lyft. If you choose to do this, we will access the
names and contact information of the people in your address book.

Calendar Information. You may set your device permissions or otherwise grant
Lyft access to your chosen calendar and direct Lyft to access calendar
information, for example to help you get alerts to order a ride for your
upcoming trip. If you choose to do this, we will access and store information
available in your calendar to use in providing you these optional features.

Cookies, Analytics, and Third-Party Technologies. We collect information through
the use of “cookies”, tracking pixels, data analytics tools like Google
Analytics, SDKs, and other third-party technologies to understand how you
navigate through the Lyft Platform and interact with Lyft advertisements, to
make your Lyft experience safer, to learn what content is popular, to improve
your site experience, to serve you better ads on other sites, and to save your
preferences. Cookies are small text files that web servers place on your device;
they are designed to store basic information and to help websites and apps
recognize your browser. We may use both session cookies and persistent cookies.
A session cookie disappears after you close your browser. A persistent cookie
remains after you close your browser and may be accessed every time you use the
Lyft Platform.


C. INFORMATION WE COLLECT FROM OTHER SOURCES

Service Providers and Other Parties. Service providers and other parties provide
us with information needed for core aspects of the Lyft Platform, as well as for
additional services, programs, loyalty benefits, and promotions that can enhance
your Lyft experience. These service providers and other parties include
background check providers, insurance partners, financial service providers,
marketing providers, and other businesses. We obtain the following information
about you from these parties:

 * Information to make the Lyft Platform safer, like background check
   information or identity verification information;
 * Information about your participation in third-party programs that provide
   things like insurance coverage and financial instruments, such as insurance,
   payment, transaction, and fraud detection information;
 * Information to operationalize loyalty and promotional/marketing programs or
   applications, services, or features you choose to connect or link to your
   Lyft account, such as information about your use of such programs,
   applications, services, or features; and
 * Information about you provided by specific services, such as vehicle,
   demographic and market segment information.

Enterprise and Delivery Programs. If you use Lyft through your employer or other
organization that participates in one of our Lyft Business enterprise programs,
we will collect information about you from those parties, such as your name and
contact information. If an organization has utilized Lyft to fulfill a delivery
to you, we may receive information like your name and delivery address from the
organization in order to fulfill the delivery.

Concierge Service. Sometimes another business or entity may order you a Lyft
ride. If an organization has ordered a ride for you using our Concierge service,
they will provide us your contact information and the pickup and drop-off
location of your ride.

Referral Programs. Friends help friends use the Lyft Platform. If someone refers
you to Lyft, we will collect information about you from that referral including
your name and contact information.

Other Users and Sources. Other users or public or third-party sources such as
law enforcement, insurers, media, or pedestrians may provide us information
about you, for example as part of an investigation into an incident or to
provide you support.


HOW WE USE YOUR INFORMATION

We use your personal information to:

 * Provide the Lyft Platform;
 * Maintain the security and safety of the Lyft Platform and its users;
 * Build and maintain the Lyft community;
 * Provide customer support;
 * Improve the Lyft Platform; and
 * Respond to legal proceedings and obligations.

Providing the Lyft Platform. We use your personal information to provide an
intuitive, useful, efficient, and worthwhile experience on our platform. To do
this, we use your personal information to:

 * Verify your identity and maintain your account, settings, and preferences;
 * Connect you to your rides and track their progress;
 * Provide various Lyft Platform offerings to you, such as vehicles services and
   third party promotional advertisements that may be personalized to you;
 * Calculate prices and process payments;
 * Allow Riders and Drivers to connect regarding their ride and to choose to
   share their location with others;
 * Communicate with you about your use of the Lyft Platform and experience;
 * Collect feedback regarding your experience;
 * Facilitate additional services and programs with third parties; and
 * Operate contests, sweepstakes, and other promotions.

Maintaining the Security and Safety of the Lyft Platform and its Users.
Providing you a secure and safe experience drives our platform, both on the road
and on our apps. To do this, we use your personal information to:

 * Authenticate and verify users;
 * Verify that Drivers and their vehicles meet safety requirements;
 * Investigate and resolve incidents, accidents, and insurance claims;
 * Encourage safe driving behavior and avoid unsafe activities;
 * Find and prevent fraud; and
 * Block and remove unsafe or fraudulent users from the Lyft Platform.

Building and Maintaining the Lyft Community. Lyft works to be a positive part of
the community. We use your personal information to:

 * Communicate with you about events, promotions, elections, and campaigns;
 * Personalize and provide content, experiences, communications, and targeted
   advertising to promote and grow the Lyft Platform; and
 * Help facilitate donations you choose to make through the Lyft Platform.

Providing Customer Support. We work hard to provide the best experience
possible, including supporting you when you need it. To do this, we use your
personal information to:

 * Investigate and assist you in resolving questions or issues you have
   regarding the Lyft Platform; and
 * Provide you support or respond to you.

Improving the Lyft Platform. We are always working to improve your experience
and provide you with new and helpful features. To do this, we use your personal
information to:

 * Perform research, testing, and analysis;
 * Develop new products, features, partnerships, and services;
 * Prevent, find, and resolve software or hardware bugs and issues; and
 * Monitor and improve our operations and processes, including security
   practices, algorithms, and other modeling.

Responding to Legal Proceedings and Requirements. Sometimes the law, government
entities, or other regulatory bodies impose demands and obligations on us with
respect to the services we seek to provide. In such a circumstance, we may use
your personal information to respond to those demands or obligations.


HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties for money -- no one
can buy the personal information we collect from and about you and we do not act
as a data broker. However, we may need to share your personal information with
other users, third parties, and service providers to make the Lyft Platform work
and to deliver relevant personalized ads to you on and off the Lyft Platform.
Some of these disclosures may constitute “sharing” or “selling” of personal
information under certain U.S. state privacy laws, which we describe in more
detail here. This section otherwise explains when and why we share your
information.


A. SHARING BETWEEN LYFT USERS

Riders and Drivers.

Rider information shared with Driver: As part of surfacing the ride request and
enabling the ride, we share with the Driver the Rider’s pickup and destination,
location, name, profile photo, rating, Rider statistics (like approximate number
of rides and years as a Rider), and information the Rider includes in their
Rider profile (like preferred pronouns) as well as any additional stops the
Rider inputs into the Lyft app. Once the ride is finished, we also eventually
share the Rider’s rating and feedback with the Driver. (We remove the Rider’s
identity associated with ratings and feedback when we share it with Drivers, but
a Driver may be able to identify the Rider that provided the rating or
feedback.)

Driver information shared with Rider: Upon a Driver accepting a requested ride,
we will share with the Rider the Driver’s name, profile photo, preferred
pronouns, rating, real-time location, and the vehicle make, model, color, and
license plate, as well as other information in the Driver’s Lyft profile, such
as information Drivers choose to add (like country flag and why you drive) and
Driver statistics (like approximate number of rides and years as a Driver).

Although we help Riders and Drivers communicate with one another to arrange a
pickup, we do not share your actual phone number or other contact information
with other users when enabling this. If you report a lost or found item to us,
we will seek to connect you with the relevant Rider or Driver, which may include
sharing actual contact information with your consent.

Shared Ride Riders. When Riders use a Lyft Shared ride, we share each Rider’s
name and profile picture to ensure safety. Riders may also see each other’s
pickup and drop-off locations as part of knowing the route while sharing the
ride.

Rides Requested or Paid For by Others. Some rides you take may be requested or
paid for by others. If you take one of those rides using your Lyft Business
Profile account; a pass, code or coupon; a subsidized program (e.g., transit or
government); a corporate credit card linked to another account; or another user
or entity otherwise requests or pays for a ride (or portion of a ride) for you,
we may share some or all of your ride details with that other party, including
your identity (e.g., name, phone number), the date, time, charge, rating given,
region of trip, and pick up and drop off location of your ride.

Linked Accounts and Sharing Upon Your Request. If you use the Lyft Platform as
part of a Lyft Family account linked with others or if you direct us to share
your information with trusted contacts, we will then share with those parties
information about your use of the Lyft Platform, such as the live location of
your ride.

Referral Programs. If you refer someone to the Lyft Platform, we will let them
know that you generated the referral. If another user referred you, we may share
information about your use of the Lyft Platform with that user. For example, a
referral source may receive a bonus when you join the Lyft Platform or complete
a certain number of rides and would receive such information.


B. SHARING WITH SERVICE PROVIDERS TO PROVIDE THE LYFT PLATFORM, AND OTHER
PARTIES

Depending on whether you’re a Rider or a Driver, Lyft may share the following
categories of your personal information to provide you with a variety of the
Lyft Platform’s features and services:

 * Personal identifiers, such as your name, address, email address, phone
   number, date of birth, government identification number (such as social
   security number), driver’s license information, vehicle information, and car
   insurance information;
 * Financial information, such as bank routing numbers, tax information, and any
   other payment information you provide us;
 * Commercial information, such as ride information, Driver/Rider statistics and
   feedback, and Driver/Rider transaction history;
 * Internet or other electronic network activity information, such as your IP
   address, type of browser, version of operating system, carrier and/or
   manufacturer, device identifiers, and mobile advertising identifiers;
 * Location data; and
 * This and other information you may direct us to share with other parties,
   such as when you choose to link your Lyft account with a separate travel
   rewards program or when you choose to engage with an offering from another
   company through the Lyft Platform, such as a vehicle service.

We disclose those categories of personal information to these other parties and
service providers to fulfill the following purposes:

 * Maintaining and servicing your Lyft account;
 * Processing or fulfilling rides or other offerings of the Lyft Platform;
 * Providing you customer service;
 * Processing transactions and payments;
 * Processing Driver applications;
 * Verifying the identity of users;
 * Detecting and preventing fraud and unsafe activity;
 * Processing insurance claims;
 * Providing Driver loyalty and promotional programs;
 * Providing marketing and advertising services to Lyft, including to provide
   targeted and cross-contextual behavioral advertising personalized to you;
 * Providing financing;
 * Providing requested emergency services;
 * Providing analytics services to Lyft; and
 * Undertaking research to develop and improve the Lyft Platform.


C. FOR LEGAL REASONS AND TO PROTECT THE LYFT PLATFORM

We may share your personal information in response to a legal obligation, or if
we have determined that sharing your personal information is reasonably
necessary or appropriate to:

 * Comply with any applicable federal, state, or local law or regulation, civil,
   criminal or regulatory inquiry, investigation or legal process, enforceable
   governmental request, or requirement as condition to operate (e.g., operating
   permit, license or agreement);
 * Respond to legal process (such as a search warrant, subpoena, summons, or
   court order);
 * Enforce our Terms of Service;
 * Cooperate with law enforcement agencies concerning conduct or activity that
   we reasonably and in good faith believe may violate federal, state, or local
   law; or
 * Exercise or defend legal claims, protect against harm to our rights,
   property, interests, or safety or the rights, property, interests, or safety
   of you, third parties, or the public as required or permitted by law.


D. IN CONNECTION WITH SALE OR MERGER

We may share your personal information while negotiating or in relation to a
change of corporate control such as a restructuring, merger, or sale of our
assets.


E. UPON YOUR FURTHER DIRECTION

With your permission or upon your direction, we may disclose your personal
information to interact with a third party or for other purposes.


HOW WE STORE AND PROTECT YOUR INFORMATION

We retain your information for as long as necessary to provide you and our other
users the Lyft Platform. This means we keep your profile information for as long
as you maintain an account. We retain transactional information such as rides
and payments for at least seven years to ensure we can perform legitimate
business functions, such as accounting for tax obligations. We also retain your
information as necessary to comply with our legal obligations, resolve disputes
and enforce our terms and policies. If you request account deletion, we will
delete your information as set forth in the “Deleting Your Account” section
below.

We take reasonable and appropriate measures designed to protect your personal
information. But no security measures can be 100% effective, and we cannot
guarantee the security of your information, including against unauthorized
intrusions or acts by third parties.


YOUR RIGHTS AND CHOICES REGARDING YOUR DATA

As explained more below and on our privacy homepage, Lyft provides ways for you
to access and delete your personal information as well as exercise applicable
data rights that give you certain control over your personal information.


A. ALL USERS

Email Subscriptions. You can always unsubscribe from our commercial or
promotional emails by clicking unsubscribe in those messages. We will still send
you transactional and relational emails about your use of the Lyft Platform.

Text Messages. You can opt out of receiving commercial or promotional text
messages by texting the word END to 46080 from the mobile device receiving the
messages. You may also opt out of receiving all texts from Lyft (including
transactional or relational messages) by texting the word STOPALL to 46080 from
the mobile device receiving the messages. Note that opting out of receiving all
texts may impact your use of the Lyft Platform. Drivers can also opt out of
driver-specific messages by texting STOP in response to a driver SMS. To
re-enable texts you can text START in response to an unsubscribe confirmation
SMS.

Push Notifications. You can opt out of receiving push notifications through your
device settings. Please note that opting out of receiving push notifications may
impact your use of the Lyft Platform (such as receiving a notification that your
ride has arrived).

Profile Information. You can review and edit certain account information you
have chosen to add to your profile by logging in to your account settings and
profile.

Location Information. You can prevent your device from sharing location
information through your device’s system settings. But if you do, this may
impact Lyft’s ability to provide you our full range of features and services.
You may also control some elements of sharing your location with Lyft in your
Lyft account settings.

Cookie Tracking. You can modify your cookie settings on your browser. You may
also further control your cookie setting here.

Accessing Your Information. If you would like to access your personal
information, please visit our privacy homepage. You can also see information we
have about you by logging into your account and viewing things like your
profile, settings, and preferences (like preferred pronouns and address
shortcuts such as home and work), ride history, or payment information. In
addition, you may have some information included in things we have sent to you,
such as ride receipts.

Deleting Your Account. If you would like to delete your Lyft account, please
visit our privacy homepage. In some cases, we will be unable to delete your
account, such as if there is an issue with your account related to trust,
safety, or fraud. When we delete your account, we may retain certain information
for legitimate business purposes or to comply with legal or regulatory
obligations. For example, we may retain your information to resolve open
insurance claims, or we may be obligated to retain your information as part of
an open legal claim. When we retain such data, we do so in ways designed to
prevent its use for other purposes.


B. STATE-SPECIFIC RIGHTS

Some states such as California, Colorado, Connecticut, Utah, and Virginia
provide specific rights to residents of the state regarding personal
information. To see more information about these rights and how to exercise
them, see here.


CHILDREN’S DATA

Lyft is not directed to children, and we don’t knowingly collect personal
information from children under the age of 13. If we find out that a child under
13 has given us personal information, we will take steps to delete that
information. If you believe that a child under the age of 13 has given us
personal information, please contact us at our Help Center.


LINKS TO THIRD-PARTY WEBSITES

The Lyft Platform may contain links or references to third-party websites,
products, or services. Those third parties may have privacy policies that differ
from ours. We are not responsible for those third parties and their websites,
products or services, and we recommend that you review their policies. Please
contact those parties directly if you have any questions about their privacy
policies.


CHANGES TO THIS PRIVACY POLICY

We may update this policy from time to time as the Lyft Platform changes and
privacy law evolves. If we update it, we will do so online, and if we make
material changes, we will let you know through the Lyft Platform or by some
other method of communication like email. When you use Lyft, you are agreeing to
the most recent terms of this policy.


CONTACT US

If you have any questions or concerns about your privacy or anything in this
policy, including if you need to access this policy in an alternative format, we
encourage you to contact us.




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