www.whistic.com Open in urlscan Pro
159.89.53.12  Public Scan

Submitted URL: https://url.us.m.mimecastprotect.com/s/MCS1CDk2WDFEl4P6iluD9y?domain=clcmj04.na1.hubspotlinks.com
Effective URL: https://www.whistic.com/sla?_hsenc=p2ANqtz-84IBSB7xMBVE-gFrJCo1EjxeLdENexFIJjN7bh7KCRfmYK0Ze9JBMaPhf4_3wYTPulTjng-4iA4Hx...
Submission: On May 10 via api from US — Scanned from US

Form analysis 6 forms found in the DOM

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Consent Selection
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Marketing

Show details
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   Necessary cookies help make a website usable by enabling basic functions like
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      test_cookieUsed to check if the user's browser supports cookies.
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      5
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      rc::aThis cookie is used to distinguish between humans and bots. This is
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      Expiry: PersistentType: HTML
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      4
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      2
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   Preference cookies enable a website to remember information that changes the
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    * Google
      1
      Learn more about this provider
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      4
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      AnalyticsSyncHistoryUsed in connection with data-synchronization with
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      Expiry: 30 daysType: HTTP
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      vuidCollects data on the user's visits to the website, such as which pages
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      lastExternalReferrerDetects how the user reached the website by
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      Expiry: PersistentType: HTML
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      receive-cookie-deprecationCollects information on user behaviour on
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      11
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      IDEPending
      Expiry: 1 yearType: HTTP
      pagead/landing [x2]Collects data on visitor behaviour from multiple
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      __ptq.gifSends data to the marketing platform Hubspot about the visitor's
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      Expiry: SessionType: Pixel
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      2
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      li_sugrCollects data on user behaviour and interaction in order to
      optimize the website and make advertisement on the website more relevant.
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 * Unclassified 0
   Unclassified cookies are cookies that we are in the process of classifying,
   together with the providers of individual cookies.
   
   We do not use cookies of this type.

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SUPPORT AND SERVICE LEVELS

May 10, 2024

During the Term, the Services shall be available at least 99.9% of the time,
measured monthly, excluding holidays and weekends and scheduled maintenance.  If
Customer requests maintenance during these hours, any uptime or downtime
calculation will exclude periods affected by such maintenance.  If the Company
does not meet the service level as set forth herein, Customer will be eligible
to receive the Service Credit as described below.

Customer Must Request Service Credit. In order to receive Service Credit (as
defined below), Customer must notify Company in writing within 72 hours from the
time Customer becomes eligible to receive a Service Credit. Failure to provide
such notice will forfeit the right to receive a Service Credit.

Maximum Service Credit. The aggregate maximum number of Service Credits to be
issued by Company to Customer for all Downtime (as defined below) that occurs in
a single calendar month shall not exceed fifteen (15) days of Service added to
the end of Customer’s term for the Service. Service Credits may not be redeemed
for cash. “Downtime” is defined as a user error rate of more than five percent
(5%), and is measured based on server side error rate. 

Exclusions. These support and service levels do not apply to any performance
issues: (a) caused by factors described in the Force Majeure section of the
Order Form; (b) that resulted from Customer’s equipment, Customer’s third party
equipment, or any combination of the foregoing; or (c) in connection with
Company’s blocking of data communications or other Service in accordance with
the Terms of Service.

Exclusive Remedy. The terms as set forth herein are the sole and exclusive
remedy, and Company’s entire liability, in connection with Service
availability. 

Help Desk. Customer may initiate a help desk ticket during Support Hours by
calling (800) 655-6905 or any time by emailing support@whistic.com. 

Support. Company will provide Technical Support to Customer via both telephone
and electronic mail on weekdays during the hours of 9:00 am through 5:00 pm
Mountain time, with the exclusion of Federal Holidays (“Support Hours”). 

Conflict of Terms. If there is a conflict between the terms herein and the terms
in the Order Form Terms and Conditions, the Order Form Terms and Conditions will
control. 

Definitions. 

“Monthly Uptime Percentage” means the total number of minutes in a calendar
month minus the number of minutes of Downtime suffered in a calendar month,
minus the planned and announced downtime, divided by the total number of minutes
in a calendar month. 

“Service Credit” means the following:

Monthly Uptime PercentageDays of Service added to the end of the Service term at
no charge to Customer< 99.9% - >= 99.0%3 days< 99.0% - >= 95.0%7 days< 95.0%15
days




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