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<form class="header-search__form" aria-label="" action="/search">
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<form class="header-search__form" aria-label="" action="/search">
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    <svg role="presentation">
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  </button>
  <input type="text" class="header-search__input" name="query" placeholder="What are you looking for?" value="">
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FEATURED TOPICS

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2023 UNIFIED COMMERCE BENCHMARK FOR SPECIALTY RETAIL

Our 2023 Benchmark for Specialty Retail is the industry’s first Unified Commerce
benchmark with real purchases, real returns, and real customer journeys across
digital and physical channels.


SEARCH

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FEATURED TOPICS

View latest industry guide for Retailers

Learn how we have one app for everything point of sale

Get the latest insights into supply chain commerce



2023 UNIFIED COMMERCE BENCHMARK FOR SPECIALTY RETAIL

Our 2023 Benchmark for Specialty Retail is the industry’s first Unified Commerce
benchmark with real purchases, real returns, and real customer journeys across
digital and physical channels.

 * Platform
   
   Back to Main Menu Manhattan Active® Technology
   
   Behavioral Intelligence
   
   Computational Intelligence
   
   Data Management
   
   Developer Tools & API
   
   
   
   
   TRANSFORMING CUSTOMER SERVICE WITH GENAI FOR RETAIL
   
   Manhattan Active Maven for customer service makes it more convenient,
   compelling, and satisfying for customers to get automated assistance through
   chat.
   
   
   TRANSFORMING CUSTOMER SERVICE WITH GENAI FOR RETAIL
   
   Manhattan Active Maven for customer service makes it more convenient,
   compelling, and satisfying for customers to get automated assistance through
   chat.
   
   
   
   
   
   
 * Solutions
   
   Back to Main Menu Omnichannel Commerce
   
   Supply Chain Execution
   
   Supply Chain Planning
   
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   A PERFECT UNION: PLANNING MEETS EXECUTION
   
   Discover the comprehensive planning solution that boosts KPIs across
   inventory, labor, distribution, and transportation. Experience unparalleled
   unification of resources and systems
   
   
   A PERFECT UNION: PLANNING MEETS EXECUTION
   
   Discover the comprehensive planning solution that boosts KPIs across
   inventory, labor, distribution, and transportation. Experience unparalleled
   unification of resources and systems
   
   
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   Order Management
   
   Point of Sale
   
   Customer Service & Engagement
   
   Store Inventory & Fullfilment
   
   
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   Warehouse Management
   
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   Transportation Management
   
   Yard Management
   
   Manhattan SCALE
   
   Carrier Management
   
   
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 * Industries
   
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   MAXIMIZE FRESHNESS AND MINIMIZE COSTS WITH MANHATTAN ACTIVE® SUPPLY CHAIN
   
   Groceries are an essential human need, and grocers need to distribute
   products and food items to their customers, fast and without fail. But
   without a unified warehouse and transportation platform, orchestrating
   efficiency with high visibility can be hard to deliver. Learn how Manhattan
   Active® Supply Chain handles the most complex grocery supply chain networks
   in the world.
   
   
   MAXIMIZE FRESHNESS AND MINIMIZE COSTS WITH MANHATTAN ACTIVE® SUPPLY CHAIN
   
   Groceries are an essential human need, and grocers need to distribute
   products and food items to their customers, fast and without fail. But
   without a unified warehouse and transportation platform, orchestrating
   efficiency with high visibility can be hard to deliver. Learn how Manhattan
   Active® Supply Chain handles the most complex grocery supply chain networks
   in the world.
   
   
   
   
   
   
   
   
   
   
 * Insights
   
   Back to Main Menu Visit Insights Center
   
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   MANHATTAN LEADS THE GARTNER MAGIC QUADRANT FOR TMS
   
   For the sixth consecutive year, Manhattan has been recognized as a leader in
   the Magic Quadrant for Transportation Management Systems.
   
   
   MANHATTAN LEADS THE GARTNER MAGIC QUADRANT FOR TMS
   
   For the sixth consecutive year, Manhattan has been recognized as a leader in
   the Magic Quadrant for Transportation Management Systems.
   
   
   
   
   
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   Back to Main Menu Learn About Manhattan
   
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CHANGE LOCATION


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AMERICAS (2)




Back to Location & Language
 * Brazil
 * Latin America

EUROPE (6)




Back to Location & Language
 * France
 * Germany
 * Italy
 * United Kingdom
 * Netherlands
 * Spain

ASIA (5)




Back to Location & Language
 * Australia
 * China
 * India
 * Japan
 * Singapore


Change Location

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SEARCH

Please type a query



FEATURED TOPICS

View latest industry guide for Retailers

Learn how we have one app for everything point of sale

Get the latest insights into supply chain commerce



2023 UNIFIED COMMERCE BENCHMARK FOR SPECIALTY RETAIL

Our 2023 Benchmark for Specialty Retail is the industry’s first Unified Commerce
benchmark with real purchases, real returns, and real customer journeys across
digital and physical channels.


CUSTOMER SUPPORT

Our mission is to ensure your success. We do so by providing 24/7 global
customer support, performing regular system health monitoring of your solutions,
enabling access to Premier Support resources, consistently implementing new
functionality and innovation, and administering programs that accelerate
operational excellence.

Support Contact Options



WE PROVIDE 24/7 GLOBAL SUPPORT

We are here to solve problems, improve functionality, and assist whenever and
wherever you need us. With Manhattan product support services, you can count on:

 * 24/7 major incident and product issue support.
 * Continuous monitoring of application and cloud infrastructure health.
 * Consistent delivery of code updates and newly released innovation.

Three easy ways to contact Support:

 1. Select the 'Customer Support' option from our Contact Us form.
 2. Call the team at +1 (877) 756-7435 (US/Canada only).
 3. Visit the Support Portal to view your tickets.




WE MONITOR—CONSTANTLY

We pride ourselves in solving problems before they happen. To keep your system
running smoothly, we do proactive application and infrastructure monitoring via
Cloud Operations. That way, you’re always up to date on maintenance and product
developments.  




WE LEVERAGE OUR CLOUD EXPERTISE

We’re a cloud-native company. You’ll never have to take your system offline or
miss an order to perform upgrades.  We know how to support technologies that
sync with an interconnected, constantly changing online world. 




WE OFFER CUSTOMIZED SUPPORT


PREMIER SUPPORT

By combining our expertise with your support team, we can tailor Premier Support
to whatever your business needs—freeing your staff to focus on other business
initiatives. Benefits include: 

 * Augmentation of your support team with Manhattan product experts
 * Peak season support for your busy periods
 * Proactive monitoring of your interfaces, jobs, and MHE messaging
 * Continuous workflow validation to test your workflows using your extensions,
   data, and configuration

Read About Premier Support



OPERATIONS SUCCESS SERVICES

We start with a comprehensive onsite operations review. Then, we develop ways to
reduce your costs and maximize your efficiency. This includes:

 * Distribution Center (DC) supervisor assistance to empower DC leaders
 * Implementation of new functionality and extensions, accelerators, and
   additional DC rollouts
 * Onsite DC and store operational reviews, including review of network
   inventory and fulfillment strategies
 * Enhanced customer engagement in post-purchase activities

Read About DC Operations Success Services

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DC OPERATIONS SUCCESS SERVICE


HOW CAN WE SUPPORT YOU?

Our Customer Services Organization (CSO) team is here to ensure a smooth
transition to your new software solutions and more—let us show you how we can
help. Choose three easy ways below to get in contact with the team.


SERVICE HUB

Log in to the Service Hub to access your tickets.




CONTACT US (FORM)

Visit the Contact Us form and select the option for 'Customer Support'.




TELEPHONE

Call the Support team (US and Canada only) direct at +1 (877) 756-7435

Omnichannel Commerce

 * Omnichannel Commerce
 * Point of Sale Software
 * Store Inventory & Fulfillment
 * Customer Service & Engagement
 * Order Management

Supply Chain Execution

 * Warehouse Management
 * Transportation Management
 * Yard Management
 * Labor Management
 * Carrier Management

Supply Chain Planning

 * Supply Chain Planning
 * Demand Forecasting
 * Replenishment
 * Allocation

Resources

 * Customer Support
 * Insights

Company

 * Careers
 * Newsroom
 * Investors
 * ESG

Contact Us

 * Contact Us
 * Press Inquiries
 * Office Locations

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