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THOUSANDS OF ORACLE NETSUITE E-COMMERCE SITES EXPOSE SENSITIVE CUSTOMER
DATATHOUSANDS OF ORACLE NETSUITE E-COMMERCE SITES EXPOSE SENSITIVE CUSTOMER DATA

Users of Oracle's ERP for Web storefronts might not be aware of a
misconfiguration which could put customer data at risk of exposure.

Nathan Eddy, Contributing Writer

August 16, 2024

3 Min Read
Source: vincent kondas via Alamy Stock Photo


A widespread misconfiguration in Oracle NetSuite's SuiteCommerce enterprise
resource planning (ERP) platform has left sensitive customer data exposed across
thousands of websites.

Security firm AppOmni uncovered the issue, describing how many businesses using
NetSuite to support e-commerce have inadvertently allowed unauthorized access to
customer records due to misconfigured access controls on custom record types
(CRTs).

These CRTs store critical data such as personal addresses and phone numbers,
making them an attractive target for cybercriminals.

"Thousands of these organizations are leaking sensitive customer data to the
public through misconfigurations in their access controls," Aaron Costello,
chief of SaaS security research at AppOmni, wrote in the blog. "The sheer scale
at which I found these exposures to be occurring is significant."


WIDESPREAD ORACLE NETSUITE MISCONFIGURATION

The issue lies not with NetSuite's platform itself, but in the way some website
admins configure their stores, allowing unauthorized users to access customer
data through leaky APIs.

The misconfiguration, which primarily affects externally facing stores on
SuiteCommerce, essentially allows unauthorized individuals to query sensitive
information without authentication, by way of URL manipulation, according to
AppOmni.

Costello wrote in the report that it appears the most commonly exposed form of
sensitive data is personally identifiable information (PII) of registered
customers, including full addresses and mobile phone numbers.

NetSuite responded to the issue by urging customers to review their security
settings and follow best practices to protect their CRTs from unauthorized
access.

Costello noted that despite these efforts, many businesses may remain unaware
that their sites are leaking sensitive data, or whether they're being targeted.
That's because NetSuite does not provide easily accessible transaction logs,
making it difficult for companies to detect whether they've been exploited.

He added many organizations are struggling to implement and maintain a robust
software-as-a-service (SaaS) security program, and said more education is needed
so organizations can be better prepared to identify and tackle both known and
unknown risks to their SaaS applications.

"As vendors introduce increasingly complex functionality into their products to
remain competitive these risks will become even more prevalent," according to
the report. "Organizations attempting to tackle this issue will face
difficulties in doing so, as it is often just through bespoke research that
these avenues of attack can be uncovered."


SAAS CYBERECURITY ISSUES RISE

The NetSuite findings as well as recent attacks on customer accounts hosted on
the Snowflake platform highlight the growing security risks in SaaS
environments.

At the heart of this is the fact that SaaS platforms have significantly altered
the modern attack surface, making some traditional attack steps unnecessary or
easier for adversaries, according to AppOmni.

Specifically, the traditional Lockheed Martin cyber kill chain — a classic basis
for defending against attacks — identifies the steps of a successful campaign:
reconnaissance, weaponization, delivery, exploitation, installation, command and
control, and actions on objectives (data exfiltration, malware implantation).

But in SaaS environments, "the kill chain from an attacker's perspective is
really centralized down to a couple of points: initial access and credential
access, and collection and exfiltration," Brandon Levene, principal product
manager, threat detection, at AppOmni told Dark Reading at Black Hat last week.

Accordingly, threat actors are now actively targeting enterprise data within
SaaS applications; the adversaries include less sophisticated outfits as well as
infamous gangs like Scattered Spider, which has pivoted to SaaS after
traditionally focusing on Microsoft cloud environments and on-premises
infrastructure.

So, as organizations expand their use of SaaS applications, they must rethink
their approach to the cyber kill chain and adjust their defenses accordingly.
For instance, in the case of e-commerce platforms, administrators should "begin
assessing access controls at the field level in website forms, and identify
which, if any, fields are required to be exposed," according to AppOmni. Then,
they can lock down those fields that don't need public access.




ABOUT THE AUTHOR

Nathan Eddy, Contributing Writer



Nathan Eddy is a freelance journalist and award-winning documentary filmmaker
specializing in IT security, autonomous vehicle technology, customer experience
technology, and architecture and urban planning. A graduate of Northwestern
University’s Medill School of Journalism, Nathan currently lives in Berlin,
Germany.

See more from Nathan Eddy, Contributing Writer
Keep up with the latest cybersecurity threats, newly discovered vulnerabilities,
data breach information, and emerging trends. Delivered daily or weekly right to
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