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 1. Home
 2. Support
 3. Get Started with My Support


GET STARTED WITH MY SUPPORT

 


AS AN OPENTEXT CUSTOMER, YOU’VE MADE AN INVESTMENT IN THE FUTURE SUCCESS OF YOUR
BUSINESS. WE ARE HERE TO HELP MAKE YOUR PATH TO SUCCESS EFFICIENT AND TAILORED
TO YOUR NEEDS.


WITH THE MY SUPPORT PORTAL, YOU CAN ACCESS A WIDE RANGE OF SERVICE AND SUPPORT
OPTIONS TO PROACTIVELY MANAGE OPENTEXT SOLUTIONS.


MY SUPPORT


THE MY SUPPORT PORTAL GIVES YOU 24X7 ACCESS TO KNOWLEDGE, COMMUNITIES AND
OPENTEXT SUPPORT.

ALREADY HAVE A MY SUPPORT ACCOUNT?

Log onto My Support

Having trouble logging in or want to register for an
account? Click here

ARE YOU A CUSTOMER OF THE FOLLOWING?

 * Business Network/EasyLink/EDI/Fax
 * Covisint
 * Axcelerate 5.9-5.15
 * Guidance


A MY SUPPORT EXPERIENCE MADE JUST FOR YOU.


THE NEXT-GENERATION MY SUPPORT PORTAL FEATURES A CUSTOMIZED SUPPORT EXPERIENCE
THAT FITS YOUR NEEDS. ALONG WITH A RESPONSIVE UI, ENHANCED KNOWLEDGE FINDING AND
SEAMLESS ACCESS TO OPENTEXT SUPPORT, YOU WILL GAIN THE BENEFITS OF:


A PERSONALIZED EXPERIENCE

See only the products and information you want to see.


A ONE-STOP-SHOP

Get all the support you need in one place.


KNOWLEDGE AT YOUR FINGERTIPS

Find the information you need when you need it.


A MODERN UI

Explore an intelligent digital experience built for the future.


WHAT'S AVAILABLE ON MY SUPPORT?


KNOWLEDGE

Using the enhanced and responsive search capabilities in My Support, you can get
the information you need to answer a question or solve a problem immediately.
Because, sometimes, you just don’t have time to wait. Our redesigned portal uses
the power of Google Search to direct you to the resources specific to your query
and unlocks your access to a streamlined support experience.

Visit the Knowledge Base


PRODUCTS AND DOWNLOADS

Personalize your My Support experience based on entitlements, to see only the
products and content that’s relevant to you and your solution(s). Get notified
of each new release with notifications right on your home page.

Visit the Products page on My Support


COMMUNITIES

OpenText currently offers hundreds of forums for developers and users to share
their thoughts on OpenText products. Solve problems, collaborate and engage with
product experts round the clock.

Visit Forums on My Support


ACCOUNTS AND LOGIN


LOGGING ONTO MY SUPPORT

For more information on logging onto My Support, please view our  My Support
Portal accounts and access FAQ.


ACCOUNT PROFILE

Keep your account information, including system details, contact information,
permissions and more up-to-date through your account profile.


NOTIFICATIONS

Set notifications on your relevant products or services to be informed of new
releases, technical or security alerts, updates to associated knowledge such as
product documentation and knowledge articles, forum posts and more.


CUSTOMIZATION

Customize your homepage to bring the content and information you need to see
upfront as soon as you sign in.




CONTACT US


QUESTIONS?

Take a tour from the My Support Portal home page to learn how to navigate
through the portal, set your preferences, open a support case, access the
Knowledge Base, and more!

For 24/7 assistance, while logged in to the portal, click on the live chat
button at anytime to start a conversation with our interactive virtual agent.


PROVIDE FEEDBACK

We’re always looking for feedback and suggestions on how to make My Support even
better. If you’ve got ideas or questions about your user experience, please take
our My Support Experience survey by clicking on My Surveys in the dropdown menu
under your name on the home page.


NEED HELP WITH YOUR MY SUPPORT ACCOUNT?

View our My Support Portal accounts and access FAQ.


LATEST NEWS AND INSIGHTS

See all blog posts
 * OpenText™ Axcelerate™ and Slack™ integration helps eDiscovery and
   investigation teams quickly find the facts in chat data
 * Every individual interaction is the one that matters
 * What’s new in OpenText Life Sciences solutions
 * 3 top priorities for consumer goods companies


PRODUCTS AND SOLUTIONS

 * Information Management
 * Product suites
 * Solutions by industry
   
 * OpenText Core SaaS Applications
 * Partners and alliances
 * Customer stories


SERVICES

 * Consulting Services
 * Managed Services
 * Learning Services
 * Cloud Managed Services
   


COMMUNITY

 * Blogs
 * Communities
 * Developer Network


EDUCATION

 * Training
 * EDI Basics


SUPPORT

 * My Support
 * Knowledge Base


EVENTS

 * OpenText World
 * Enfuse
 * Upcoming events


ACCOUNT

 * View my account settings
 * Pay my bill


ABOUT US

 * About OpenText
 * Leadership team
 * Board of Directors
 * Press releases
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 * Office locations
 * Corporate governance
 * Corporate citizenship

Contact OpenText: Call 1-800-499-6544 or contact us online.

 * OpenText on Twitter
 * OpenText on LinkedIn
 * OpenText on YouTube

Choose your country. You are currently on the Global website.

Copyright © 2022 Open Text Corporation. All rights reserved.

 * Privacy policy
 * Cookie policy
 * Cookies Preferences







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partners) to enhance site navigation, analyze site usage, assist in our
advertising and marketing efforts, and provide social media features. They also
help deliver a more personalized experience and content. Sometimes we may share
cookie data with our social media, advertising and analytics partners. By
clicking "Accept All" you will accept all cookies and by clicking "Reject All"
all cookie categories will be disabled, except for the Strictly necessary
cookies. Under "Cookies Preferences" you can update or manage your settings at
any time. See our Cookie Policy

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PRIVACY PREFERENCE CENTER

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browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer. By clicking "Reject All", all cookie
categories will be disabled, except for the Strictly necessary cookies.
Read our Cookie Policy
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MANAGE CONSENT PREFERENCES

STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to block
or alert you about these cookies, but some parts of the site will not work.
These cookies do not store any personally identifiable information.

Cookies Details‎

PERFORMANCE COOKIES

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
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Cookies Details‎

FUNCTIONAL COOKIES

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These cookies enable the website to provide enhanced functionality and
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Cookies Details‎

TARGETING COOKIES

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These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant advertisements on other sites. They do not store directly personal
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