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PEACE OF MIND WHEN YOU BROWSE
 1. Home
 2. Customer Services
 3. Privacy Policy


PRIVACY POLICY


OUR COMMITMENT TO PRIVACY

Vueling is committed to respecting your privacy and protecting your personal
data.

 * We want to be completely transparent regarding the data we collect and what
   we do with it.
 * We will use the data you provide for the purposes described in our Privacy
   Policy, including providing the services you request and improving your
   experience with Vueling.
 * We will also use the data to try to get to know you better and send you
   relevant offers.
 * If you tell us that you want to stop receiving marketing communications, we
   will stop. We will, of course, continue sending you important information
   regarding the products and services that you have purchased, to keep you
   informed of your booking and flight itinerary.
 * We will send you relevant information regarding the products and services
   that you have purchased, to keep you informed of your booking and flight
   itinerary.
 * We will adopt the necessary measures to protect your information and keep it
   safe.
 * We will respect your data protection rights and we will endeavour to give you
   full control of your own information.

You can read our full Privacy Policy, which will help you to better understand
how we use your personal data. We explain which personal data we collect, how we
collect it, for what purposes and with whom we can share it.

In our Privacy Policy you will find some specific examples of why and how we use
your personal data. If you have any questions please write a letter to our Data
Protection Officer: Delegado de Protección de Datos, Viladecans Business Park,
Edif. Brasil, Carrer de Catalunya, 83, 08840, Viladecans (Barcelona).

Without affecting your rights under applicable legislation, the aforementioned
information and the Privacy Policy are not contractual or part of your contract
with us.

Personal Data Controller

All the personal data processed with regard to this Privacy Policy are the
responsibility of Vueling, acting as the controller of your data under the
applicable data protection laws. Our address is Viladecans Business Park, Edif.
Brasil, Carrer de Catalunya, 83, 08840 Viladecans (Barcelona).

If you booked with us but one or several of the flights are operated by other
airlines, each one of these airlines will be a data controller independently of
Vueling under EU data protection laws and local data protection laws that apply
to these airlines.

Other companies with whom you book services connected to the flight, like hotels
or car hire companies, will also individually be data controllers. You can
access the privacy policy of these providers by contacting them directly.

If you are a member of Vueling Club, then Avios Group Limited (“AGL”) will also
be a data controller independently of Vueling. The address of AGL is Waterside
(Hea3), Harmondsworth, UB7 0GB, United Kingdom. Its website is www.avios.com and
you can contact its data protection office by writing to the above address
and/or by sending an email to data.protection@avios.com.

If, as a member of Vueling Club, you have taken out the Vueling Visa card, then
Caixabank Payments & Consumer, E.F.C. E.P., S.A.U., with Tax Number A-08980153
and registered address at Avenida de Manoteras n.º 20. Edificio París, Madrid
(28050), will also be a data controller independently of Vueling.

Lastly, if you have registered with the “Facial Recognition Programme” for the
verification of passengers during check-in, security and boarding processes in
the airport network managed by Aena, S.M.E., S.A., with Tax Number A86212420 and
registered address at C/Peonías 12, 28042 Madrid (“Aena”), please bear in mind
that Aena will act as the data controller and Vueling will process your data on
Aena's behalf. Aena's privacy policy is available at www.aena.es and you can
contact its data protection office by sending an email to dpd@aena.es.

What does personal data mean?

Personal data means all data that identifies you or that could be used to
identify you, such as your name, contact details and travel and purchase
history. Information on how you use our website and mobile apps, and if you log
in when you use them, may also be considered personal data.

When does this policy apply?

This policy applies to all the personal data we collect, use and process as part
of your relationship with us as a customer or potential customer, including when
you travel with us or use some of our other services, when you browse our
website, when you contact one of our agents or customer services centres, and
when you book our services via third parties (like travel agencies or other
airlines).

In the “Personal Data Controller” and “Who do we share your personal data with?”
sections, we mention that others are also data controllers. To find out more
about how they process data, please see the privacy policies of these companies.

If you decide to purchase additional services with us, like purchasing items on
board, using our in-flight entertainment system or entering a competition held
by Vueling with third parties, other additional terms and conditions may apply
as well as this policy.

How can you protect your personal data?

We go to great lengths to protect the personal data that you provide. Here are a
few measures you can take to keep your data safe.

NEVER SHARE YOUR BOOKING CODE OR LOCATOR NUMBER

When you book you get a booking code (also know as PNR, or Passenger Name
Record). This reference will appear in the confirmation email or on the tickets
of each one of the passengers in your booking.

Always keep your booking code confidential. If you share your booking code with
third parties, they will be able to access the booking details through our
system.

If you're travelling with other people and you don't want them to have access to
the booking details, it is probably better for each person to book separately.

DON'T SHARE YOUR VUELING CLUB PERSONAL AREA LOGIN DETAILS

In order to keep your private area on our website and mobile apps private, don't
share your username and password with anyone. When you finish using our website,
online services or mobile apps, log out if anyone has access to your computer or
device. This is especially important if you are using a public computer.

BE CAREFUL AND TAKE PRECAUTIONS AGAINST ONLINE FRAUD AND PHISHING

There is an online practice known as "phishing", which involves illegally
obtaining personal data by means of fake messages. Unsolicited emails are sent
to people included in lists obtained illegally by third parties, and the
recipients are asked to enter or confirm bank details or passwords on a cloned
or fake website.

When do we collect your personal data?

We collect your personal data every time you use our services (whether they are
supplied directly by us or sold by other companies or agents acting on our
behalf), including when you travel with us, when you browse our website or when
you interact with us electronically or through our Customer Services Centres.

For more information, please see “What type of personal data do we collect and
store?” below.

We can also collect your personal data from third parties, such as:

 * Companies we have hired to provide a service.
 * Companies involved in your travel plans, including airlines involved in your
   past or future trips, airport operators and customs and immigration
   authorities.
 * Companies that take part in our loyalty programmes and other customer
   programmes (e.g. car hire companies and hotels).
 * Companies that give us data under privacy policies which provide for
   information to be shared with Vueling.

What type of personal data do we collect and store?

When you use our services you'll have to give us your personal data or the data
of the people who are travelling.

We collect the following personal data:

 * Data that you give Vueling to complete and manage a booking with us or a
   service you have requested.
   
   
   
   Data that can identify you, such as your name, address, email, date of birth,
   gender, and passport or national ID card number or other details, account
   details and payment information, as well as any other detail that is required
   when creating an account for booking, managing your booking or checking in.
   
   If you are booking tickets for a third party, we may collect your billing
   details but directly contact the passenger regarding the flight.
   
   We will know if you book your flight via vueling.com or if you use any other
   sales channels, such as travel agencies or our Customer Services Centre.

 * Data collected while travelling with us.
   
   
   
   We may collect certain information, such as your interaction with staff and
   cabin crew, before and during the flight.
   
   When you board the plane at the airport we may collect photos and other
   images (including biometric templates) to make boarding easier in the future,
   using new facial recognition technology.

 * Data that you give Vueling to complete and manage a claim about a booking you
   have made with us in the past, or a service we have provided.
   
   
   
   We may process personal data that you give us directly or through third-party
   companies to manage any claims, complaints or suggestions you have made in
   relation to a flight or service booked with Vueling, such as the loss of
   delay of your luggage.

 * Data regarding your travel plans.
   
   
   
   Data about your booking, travel itinerary, details on any other additional
   assistance you require and other information on your trip, such as special
   dietary requirements.

 * Data on your online registration and other interactions.
   
   
   
   We will process your data to ensure we interact properly with you if you
   already registered with us, either through our Vueling Club or another
   loyalty or customer programme.
   
   We will process your data if you take part in a competition or promotion, or
   interact with us on social media like Instagram and Twitter.

 * Data you give Vueling when you sign up through the Vueling website and/or app
   to take part in interviews, surveys or tests on Vueling's digital channels.
   
   
   
   If you give us your consent, we will process your data to conduct interviews,
   surveys and tests on Vueling's digital channels in order to improve users'
   purchasing experience.

 * Data on how you use our website, mobile apps and Customer Services Centres.
   
   
   
   In order to help us personalise our services and improve our website, we use
   cookies and similar technologies to collect information regarding your
   navigation through our website or app, such as your purchase history, search
   or browsing history, or your interaction with our communications and digital
   platforms.
   
   We will use this information to understand your interests (for example, your
   interest in a particular destination or product) and to provide you with more
   relevant advertising and communications. If you have entered this information
   in our website, it may include data on any booking or passenger name, if the
   Vueling Club registration details are used.
   
   Based on your usage data we will be able to know that you visited vueling.com
   and searched for a flight, but that you didn't complete the booking in the
   end. We may use this information to contact you and offer you more
   information on the booking and location.

 * Information on the location of your device if you have been browsing
   vueling.com or using our mobile app. (This is your IP address. An IP address,
   that is, Internet Protocol address, is a numeric code that can act as a
   unique identifier of your computer or other device, which may be deactivated
   on your device.)
   
   
   
   To identify the country in which the website or app is accessed, which will
   enable us to offer more relevant contents and use the right language.
   
   If you have given your consent, we may use your device's functions (e.g.
   Bluetooth, WiFi and GPS) to determine your location in order to help you with
   your flight connections and to board our planes, and to offer you a
   personalised service (you can access or change this option by modifying your
   device's location settings).

Why and when do we collect "sensitive personal data"?

Certain personal data categories, such as race, ethnicity, religion, health,
sexual orientation and biometric data, fall into a special data category and
require additional protection under the EU data protection law, and are known as
"sensitive personal data". We always try to limit the circumstances in which we
collect and process sensitive personal data. Here are some examples of cases in
which we may collect and process sensitive personal data:

 * When you ask Vueling and/or an airport operator for specific medical
   assistance, like a wheelchair or oxygen, for example.
 * When you request authorisation to fly with us and you have a certain medical
   condition or are over 28 weeks pregnant.
 * When you provide such information with the purpose of verifying compliance
   with travel requirements and restrictions applied by the local authorities of
   the countries of destination.
 * When, to fulfil legal or administrative obligations, and for health emergency
   reasons, it is necessary for you to provide information on your health in
   order to take a specific flight (e.g. antigen test result, Covid passport,
   etc.). In this sense, please bear in mind that the information may vary
   depending on the origin and destination country.
 * When you decide to provide certain information for any other reason or a
   third party has provided it, such as the travel agency through which you
   booked your flight.

You may also need to request a special service (like a menu), which is not
"sensitive personal data" per se, but which may imply or suggest information
regarding your religion, health or other details.

What do we use your personal data for?

We use your personal data for the following purposes:

 * To process all the issues relating to your trip and provide the requested
   services.
   
   
   
   We will need your name, address, email, contact details, date of birth,
   gender, passport or national ID card number or details, account details and
   payment information, as well as other details, in order to create an account
   so you can book, process your bookings, process the services for your trip,
   get the payment, give information to the authorities (like tax authorities,
   customs and immigration, or to deal with emergencies, health or otherwise)
   and for Vueling to know who has booked a flight.

 * To manage the boarding process and facilitate connecting flights at the
   airport.
   
   
   
   If you do not come to the boarding gate to board your flight, we may have to
   check whether you have been through security at the airport, or if you were
   on a connecting flight, to know how to contact you to inform you about the
   flight that you need to board.
   
   Facial recognition technology is used in some of the airports in which we
   operate. (Remember that the use of this technology is voluntary, unless
   required by law.)

 * To send you status updates and service or operational communications
   regarding the purchased service.
   
   
   
   We may send you a message to tell you that check-in is open or that your
   flight has been delayed, cancelled, or any other circumstance that may affect
   your flight, like a strike or cases of force majeure.

 * To get in touch with you before your flight and at the airport.
   
   Every time you travel with us and use the airports in which we operate, we
   will be able to monitor your situation at the airport to help you with flight
   connections and when boarding the plane, and to offer you a personalised
   service.
   
   If you have shown your boarding pass to access one of our VIP lounges.

 * To ensure your safety and to comply with certain legal requirements that
   apply to Vueling as an airline.
   
   
   
   Vueling is obliged to a keep a record with information about the passengers
   on board its aircraft in order to manage the immigration and/or entry and
   exit processes from a given country, ensure your safety and comply with
   certain legal requirements that apply to Vueling as an airline.
   
   For instance, the laws of certain countries, like those of the EU and US, ask
   airlines to give certain information on their passengers to customs and
   immigration authorities.
   
   As an airline, Vueling also has a legal duty to respond to information
   requests from the competent security forces in the countries in which it
   operates, and to supply details to passenger information units created by
   countries for the prevention, detection, investigation and prosecution of
   terrorist and other serious crimes.
   
   Likewise, in health emergency situations and for public health reasons,
   certain countries may require airlines to check passenger test results or
   health certificates. In each case you will get additional information on
   documents and requirements when you book your ticket

 * To process and manage any claims or suggestions regarding a flight or service
   you have booked with us.
   
   
   
   If you submit a claim regarding a flight or service booked with us, we will
   need to use your data to process and manage your claim so that we can resolve
   the incident and offer you the best solution within our scope, e.g. if your
   luggage is lost or delayed.

 * To provide more personalised services that adapt to your needs.
   
   
   
   If you are a member of Vueling Club, we can personalise your experience when
   you travel with us. For example, a member of our cabin crew can welcome you
   again on board a Vueling flight.
   
   We may update and share data that is not personal with our communications
   agency, to advertise partner and third party services that are tailor-made
   and of interest to you, on our websites, apps and electronic boarding passes.

 * To analyse data and conduct market studies.
   
   
   
   Based on our legitimate business interest, we will analyse the way our
   customers use our sales channels, products and services, using aggregated and
   pseudonymised data to know how to improve the service we offer and encourage
   our customers to use the entire range of our products and services.

 * To conduct surveys about the experience on board Vueling flights.
   
   
   
   Based on the consent you have already given us, we may contact you so you can
   take part in surveys about your experience on board Vueling flights, as well
   as to offer the chance to take part in market research conducted by Vueling
   or third parties.

 * To carry out marketing activities and keep you informed on Vueling's products
   and services.
   
   
   
   Based on the consent you have already given us, we may send you information
   on our products and services by email, app push messages, WhatsApp messages,
   SMS or text messages, and similar platforms. Based on this consent, you also
   authorise us to send you information about products and services of partners
   (like car hire companies, hotels and others) who work in other sectors,
   particularly the following: finance, insurance, hire and sale of vehicles,
   hotels, travel agencies, tour operators, restaurants, tourism, sport and
   leisure, all connected to air travel.
   
   Based on legitimate interest, and provided that you have previously booked a
   flight with us and you have an active booking, we may process your data to
   offer you information on offers on Vueling's own products, relating to your
   booking, such as the opportunity to try and upgrade your seat (“BetterSeat”
   service) or offers relating to any Vueling service that enables you to
   upgrade your booking (e.g. about your luggage).
   
   Furthermore, based on the legitimate interest to improve the promotion of
   Vueling's services, we may also adapt the content of our websites, apps,
   emails and other communications (such as push messages from our app, WhatsApp
   messages, SMS messages or text messages) to ensure that the information we
   send you is of the most interest to you. This means that we will create a
   profile for you in order to get to know you better as a customer, and we will
   personalise the communications we send you, as well as the content of our
   websites, apps and messages, information or recommendations that may appear
   during the purchase process. In order to know what is relevant to you, we use
   tools that analyse the information we collect directly from you, your
   browsing habits that we collect via cookies and/or similar technology, your
   purchase preferences or purchase history, search history and information that
   we collect on how you interact with our emails, communications and digital
   platforms, information about your browser, type of device and internet
   connection, to create profiles that enable us to understand your interests in
   our products and services. 
   
   Based on legitimate interest, and provided that you have previously booked a
   flight with us, we may process your data to offer you information on offers
   on Vueling's own products, relating to your booking, such as the opportunity
   to try and upgrade your seat (“BetterSeat” service) or add luggage. You may
   object to this processing at any time, either when the data is collected or
   when you receive one of our communications. 
   
   If you search for a flight but don't book it, we may remind you of our
   services via display or retargeting ads, including on our website,
   third-party websites, social media applications, or similar, depending on the
   flights you have been looking for or may be interested in. 
   
   We may combine anonymous data from client-provider relationships with third
   parties so that both companies can get to know more about user behaviour like
   other visited websites. 
   
   You have the right to withdraw your consent to data processing for marketing
   purposes and for creating the aforementioned profiles, at any time, through
   the channels to exercise your rights stated in this Privacy Policy, as well
   as through the link provided in each commercial communication.

 * To carry out satisfaction surveys.
   
   
   
   Based on legitimate interest, and provided that you have booked a flight with
   us, we may process your data to conduct satisfaction surveys in order to
   improve users' purchasing experience, as well as our products and services.

 * To send you up-to-date information and operational communications.
   
   
   
   Based on our contractual relationship with you, we may also use the contact
   details you provide to send you other types of operational communications.
   Even if you opt out of receiving marketing information, we may continue to
   send you operational communications on the services you book, like your
   flight itinerary. These communications are purely operational and will help
   you to get details on the purchased services and may include options and
   other additional services that you may use (e.g. advance seat booking,
   additional luggage or advanced menu booking).
   
   We may also send you communications on services that you have used, like if
   you have had a problem and we want to contact you proactively in order to
   solve it.

 * To improve our website, products and services.
   
   
   
   We may monitor how you and other customers use our website, so that we can
   identify ways of improving your browsing experience.

 * To process and manage the service.
   
   
   
   We may use and store your personal data, including your purchase history, for
   administrative purposes, which will include, for example, accountancy and
   billing tasks, auditing, verifying credit cards and other payment cards,
   fraud control (including the use of credit reporting companies and checking
   the validation of payment cards), and system testing, maintenance and
   development.

When will we send you marketing communications?

When we collect data directly from you, we may ask you whether you wish to
receive our marketing communications or join Vueling Club. In this sense, please
bear in mind that these marketing communications may be about our products and
services that may be of interest to you, but they may also promote products and
services of other members of our group or of a third party (our business
partners, for example).

We will respect your decision regarding which communications you wish to receive
and the way you want to receive them.

Similarly, if you have an active booking with us, you may receive commercial
communications about Vueling's own products and services relating to your
booking, such as the chance to try and upgrade your seat (“BetterSeat” service)
or add luggage.

How can I change the type of marketing communications I receive and the way I
receive them?

If you decide you no longer want to receive marketing communications, you can
change your mind at any time. This is what you should do if you want to stop
receiving marketing communications:

 * If you are a member of Vueling Club you can change your privacy preferences
   at any time by changing your online profile settings, by accessing your
   private area at vueling.com, or by writing an email to
   data.protection@vueling.com or a letter to the Data Protection Officer
   (Delegado de Protección de Datos), Vueling Airlines, S.A., Viladecans
   Business Park, Edif. Brasil, Carrer de Catalunya, 83, 08840, Viladecans
   (Barcelona).

Furthermore, all the marketing communications you receive by email will include
an "unsubscribe" option so you can opt out at any time. We try to process
subscription cancellation requests as promptly as possible, so you may continue
to receive messages during the period in which we are processing your request.

Bear in mind that even if you inform us that you no longer wish to receive
marketing communications, you will still continue to receive communications
(like the ones described above) regarding products and services that you have
booked, e.g. to confirm your booking or send you an update on its status. If you
are a member of Vueling Club, we will carry on sending you information about
issues that affect your membership and the club's services. If you ask us to
stop sending you marketing communications, please bear in mind that we will keep
your personal data in order to state that you do not want to receive marketing
communications.

What is the legal basis for processing your personal data?

Vueling will only process your personal data when there is a legal basis to do
so. The legal basis will depend on Vueling's reason or reasons for collecting
and using your data. According to EU and local data protection laws, in almost
all cases the legal basis will be the following:

 * Because we have to use your data to process your booking, manage a claim or
   incident derived from it, deliver your travel plan and fulfil the contract
   with you.
 * Because your personal information to conduct and improve our business as an
   airline and travel provider is one of Vueling's legitimate interests as an
   airline.
 * Because Vueling needs to use your personal data to fulfil a legal obligation.
 * To protect your vital interests and those of other people.
 * Because you have given your consent to Vueling using your personal data for a
   specific purpose.

Below you will find additional information on each aspect of the legal basis.

If the processing of your data is protected by any other law, the legal basis
for this processing could be different to the list above, and in those
circumstances the basis would be your consent in all cases.

How long do we store personal data for?

We store your personal data for as long as necessary to fulfil the purpose for
which it is being processed. For example, when you book with us, we will store
the information for that booking in order to process the specific travel
services that you request, and beyond that, for as long as needed in order to
manage or respond to any claims or questions about the booking. We may also
store this information to continue improving your experience with Vueling and
ensuring that you receive all the benefits of our loyalty programmes.

We will actively check the data that we hold and delete it securely after the
applicable prescription period in each case. In some cases we will anonymise the
data when there is no legal need to keep it, or any other need relating to the
business or the customer.

Fulfilling a contract with you

Vueling will have to use your personal data to fulfil the contractual
relationship with us. For example, we will have to use data such as your contact
details and payment information to provide you with the flight and any other
service that you purchase. As another example, we will have to use your contact
details and data about previous trips to process and manage any claims you have
submitted to Vueling about a flight or service you have booked with us.

Legitimate interests

As an airline and transport service provider, Vueling has a legitimate business
interest in processing personal data we collect to provide an effective service
and conduct our business.

We will analyse data and use databases to personalise your experience.

Fulfilling legal obligations

There are situations in which Vueling will be subject to certain legal
obligations and will need to use your personal data to fulfil said obligations,
for example, in the event of a delayed flight or lost luggage.

We are obliged by law to provide information about our passengers to the border
control and immigration authorities of certain countries, and to the passenger
information units created by countries, in accordance with applicable
legislation, for the prevention, detection, investigation and prosecution of
terrorist and other serious crimes.

To protect your vital interests and those of third parties.

There are situations in which we may have to use your personal data to protect
your vital interests or those of other people.

If we collect and process medical information in case of medical emergency and
you are not able to give your consent.

Consent

Alternatively, we may collect and process your personal data when you have
specifically given your consent.

We may ask you to inform us of additional aspects regarding your profile when
you use our in-flight entertainment app, data that we may connect with your
profile or analyse in order to personalise the way we interact with you.

If the basis for processing your personal data is your consent, you may revoke
it at any time by writing to our Data Protection Officer (Delegado de Protección
de Datos), Vueling Airlines, S.A., Viladecans Business Park, Edif. Brasil,
Carrer de Catalunya, 83, 08840, Viladecans (Barcelona) or by email to
data.protection@vueling.com.

Who do we share your personal data with?

We may also share your personal data with the following third parties, for the
purposes described below:

 * Customs and immigration authorities of any country in your itinerary or over
   which you are flying. Vueling and other airlines are bound by the laws of the
   EU, US and other countries to give customs and border authorities access to
   travel and booking information when the flight's origin or destination is in
   one of these countries, including stopovers, and when the plane flies over
   them to reach its destination.

If your flight goes over a specific country that legally asks for booking
information, this information will be provided to the relevant authorities of
said country.

 * Airlines and other service providers that are necessary for the provision of
   services booked by you, for example, when part of your itinerary includes a
   flight operated by a different airline or includes car hire or a hotel
   reservation. These airlines and service providers will be identified as soon
   as you make a booking.

If to reach your destination you need to change flights from Vueling to another
airline, whether it is or not part of IAG Group.

If you book a ticket through our internet portal to travel with a transport
service which you booked in advance, we will give your name and email address to
the transport company so that they can issue your ticket and make your booking.

 * Our partner airlines and franchisees, for instance, to help you catch
   connecting flights or manage benefits arising from collaboration between
   loyalty programmes. Also travel agencies and other third parties through
   which you book trips.
 * If you are a member of Vueling Club or of another partner loyalty programme,
   we will share information with our partners so that we can manage the loyalty
   programme benefits to which you are entitled.
 * If, as well as being a member of Vueling Club, you have the Vueling Visa
   card, we may share information with the financial institution that issues the
   card to check that you are a member of Vueling Club, and so that you can
   enjoy all the benefits and advantages of being a Vueling Club card holder,
   based on the contractual relationship between you and Vueling and you and the
   financial institution.
 * Credit and debit card companies, credit reporting agencies and fraud control
   service providers, to process payments and (when necessary) carry out fraud
   controls.
 * If you register through Vueling with the Facial Recognition Programme
   ("Programme") for the verification of passengers during check-in, security
   and boarding processes in the airport network managed by Aena, we will share
   your identification details (full name and ID document) and your boarding
   pass details with Aena based on the consent you have given us for these
   purposes. The purpose for sharing these data is to enable Aena to use facial
   recognition to verify your identity as a passenger during check-in, security
   and boarding processes at the airports it manages, within the framework of
   its Facial Recognition Programme.
   
   For more information about the type of processing which Aena carries out as
   part of this Programme, including its purposes and legitimate interests, and
   to find out how you can exercise your rights before Aena, click here.
   
   Unless you revoke your consent, every time we issue a boarding pass in your
   name we will conduct a check with Aena. Specifically, we will send your
   identification data to Aena in order to: i) check whether you are registered
   with the Programme; and ii) if so, share your boarding pass data so that Aena
   can link them to your profile in the Programme.
   
   If you aren't registered, based on our legitimate business interest in
   offering a better service, we will provide the relevant information and link
   for you to register with the Programme if you wish to do so.
   
   When you have registered with the Programme, we will share your boarding pass
   data and identity document (DNI/NIE/Passport) number with Aena. Using the
   facial recognition system installed in the airports it manages, Aena will
   then verify and validate your identity as a passenger in check-in, security
   and boarding processes.
   
   The legal basis for sending your data to Aena is therefore your free, express
   and explicit consent. You may easily revoke your consent for these purposes
   at any time through the available channels. Please refer to "What are your
   rights and how can you exercise them?" below.
   
   Likewise, you may withdraw from the Aena Facial Recognition Programme at any
   time through the following channels: i) by sending an email to ocpd@aena.es
   (indicating your identity document number), or ii) through the Aena online
   services portal (www.aena.es), or iii) by writing to Aena, Calle Peonías 12,
   28042 Madrid.
 * In response to legal requirements by the government and police, such as
   customs, immigration and other authorities.
 * External service providers that we hire to provide services, for example to
   process and manage luggage claims regarding a booking made with Vueling, to
   carry out marketing initiatives or to conduct surveys with customers on our
   behalf. Some of these suppliers are based outside the European Economic Area.
   Specifically, a company based in India provides us with administrative
   support services. We may also share your contact details with third parties
   (suppliers of external services that we hire) and they may contact you to
   take part in market research, only if you have given your consent beforehand.
 * Third parties like lawyer firms and courts, to demand compliance or the
   application of a contract with you.
 * Third parties like the police and regulatory authorities, to protect our
   rights, property, or the safety of our customers, employees and assets, and
   to fulfil legal obligations.
 * The passenger information units or similar bodies created by countries for
   the prevention, detection, investigation and prosecution of terrorist and
   other serious crimes.
 * Third parties to which we give data on the use of the website (but not
   personal data) so they know you have visited our websites (see “How we use
   cookies and other ways of collecting website data” above.)
 * When necessary in order to fulfil a legal obligation in any jurisdiction,
   including when said obligation is caused by an action or omission by Vueling
   (e.g. if we decide to operate in a certain country or a decision relating to
   that).

We do not sell your personal data to third parties and we only allow third
parties to send you marketing communications if you have given your consent.

Which countries will your personal data be sent to?

Your personal data may be sent to third parties situated outside the country you
live in, and outside the European Economic Area in some cases.

Due to the nature of our business, we often have to send your personal data
outside the European Economic Area in order to manage your travel-related
services. This happens because our business and the third parties identified in
the section “Who do we share your personal data with?” operate in countries
around the world. For example, when you travel outside the European Economic
Area, your personal data will be transferred to border control and immigration
authorities situated outside this area.

We may also transfer your personal data to third parties situated outside the
country you live in, in order to provide services connected with the products
and services that you requested.

As stated above, we have an administrative service supplier based in India, with
whom we have signed contract clauses like the ones approved by the European
Commission.

What are your rights and how can you exercise them?

In accordance with European data protection regulations and local data
protection regulations, you have the following rights.

ACCESS

You can request a copy of all your personal data that Vueling has stored. There
is no charge for this request.

If you are a member of Vueling Club, you'll be able to access your personal data
through your personal account.

RECTIFICATION

You can rectify your personal data if it is not accurate.

If you are a member of Vueling Club, you'll be able to rectify or edit your
personal data through your personal account.

ERASURE

You can ask for your personal data to be erased.

OBJECT

You can object to the processing of your data.

RESTRICT PROCESSING

You can ask to restrict processing in the following cases:

 * Whilst checking the accuracy of your data after being challenged.
 * When the processing is illicit and you object to your data being erased.
 * When Vueling no longer needs to process your data, but you need it to carry
   out or defend claims.
 * When you object to the processing of your data for the performance of a task
   carried out in the public interest or to fulfil a legitimate interest, whilst
   it is being determined whether the legitimate reasons for the processing
   prevail over yours.

PORTABILITY

You can download an electronic file with all the personal data you have given us
through your private area in your Vueling Club account, and choose other data
that has been obtained as a result of your contractual relationship with
Vueling, and share them with another company.

The request must be made in writing and include the following information:

 * Your name and postal address.
 * Data subject to your request.
 * Any data that can help us to locate the data you are asking for, e.g.:
   * Locator or flight numbers and dates.
   * Phone record details (identifying number, number from which you called, the
     number and option you pressed, date and time of your call or calls).

You must also provide:

 * A photocopy of your passport or national ID card, so that we can check your
   identity and make sure that a third party is not fraudulently exercising your
   rights.
 * Your signature and date of the request.
 * If you are sending the request on behalf of another person, it will be
   necessary, as well as the aforementioned, to provide a signed authorisation
   by the other person.

Submit your request to:

Data Protection Officer (DPO - Delegado de Protección de Datos)
Vueling Airlines, S.A.
Viladecans Business Park, Edif. Brasil,
Carrer de Catalunya, 83, 08840, Viladecans (Barcelona)

You can contact the Data Protection Officer by email at:
data.protection@vueling.com.

Remember that if you consider that you have not been able to exercise your
rights properly, you may contact the Data Protection Officer at
data.protection@vueling.com or file a claim with the corresponding Data
Protection Body.

If you are a member of Vueling Club, you can also exercise your rights with
Avios Group (AGL) Limited, which is an independent data controller, by sending
your request to:

Avios Data Protection
Waterside (Hea3)
Harmondsworth
United Kingdom
UB7 0GB

Or by sending an email to data.protection@avios.com.

If you have taken out the Vueling Visa card and wish to exercise your rights
with CaixaBank Payments & Consumer, you may do so through any of the following
channels: (i) at the offices of CaixaBank, S.A. open to the public; (ii) at the
electronic address: www.caixabankpc.com/ejerciciodederechos; and (iii) by
writing to Apartado de Correos n.º 209, Valencia, 46080.


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