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*
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--------------------------------------------------------------------------------
* Switching home loan
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* Start your home buying journey
--------------------------------------------------------------------------------
* Solar-energy Finance
--------------------------------------------------------------------------------
* Earn R29,600 p/m or less? See offer
--------------------------------------------------------------------------------
* HomeVision extra funds
--------------------------------------------------------------------------------
* Home-buying Toolkit
--------------------------------------------------------------------------------
* Managing your home loan
--------------------------------------------------------------------------------
* Student loans
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* Explore student loans
* Overdrafts
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* Vehicle finance
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* Solar finance
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* Debt assistance
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* Consolidate all your debts into a simple loan | Nedbank
* Short-term payment relief | Nedbank
* Take charge and restructure your finances | Nedbank
* Assisted-sales solutions for homes and vehicles | Nedbank
* Flexible payment plans for loans and credit | Nedbank
* Understanding how repo rate works | Nedbank
* Consolidate all your debts into a simple loan | Nedbank
--------------------------------------------------------------------------------
* Short-term payment relief | Nedbank
--------------------------------------------------------------------------------
* Take charge and restructure your finances | Nedbank
--------------------------------------------------------------------------------
* Assisted-sales solutions for homes and vehicles | Nedbank
--------------------------------------------------------------------------------
* Flexible payment plans for loans and credit | Nedbank
--------------------------------------------------------------------------------
* Understanding how repo rate works | Nedbank
--------------------------------------------------------------------------------
* Insure
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* Will drafting
* Ensure your estate is managed by an executor | Nedbank
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* Leave the admin of your estate to us, and not to your loved ones | Nedbank
* Will drafting
--------------------------------------------------------------------------------
* Ensure your estate is managed by an executor | Nedbank
--------------------------------------------------------------------------------
* Trust services
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* Financial accounting
--------------------------------------------------------------------------------
* Tax services
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* Leave the admin of your estate to us, and not to your loved ones | Nedbank
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* Contact@NedbankPrivateWealth.co.za
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FINANCIAL PLANNING
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* financialplanning@nedbank.co.za
WILLS AND TRUST SERVICES
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* +27 80 268 6430
* financialplanning@nedbank.co.za
BENEFICIARY SOLUTIONS
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Nedbank Group Limited
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Here is how to reach us;
We have made it easy for you to contact us by providing several options
including the following:
* Call our Nedbank Contact Centre tollfree on 0800 555 111 (24/7).
* Call our MFC Contact Centre on 084 196 4473.
* Call our Client Complaints Helpline on 0860 444 000 or +27 11 710 4011 –
* Monday to Friday from 08:00 to 17:00
* Saturdays from 08:00 to 12:00
* Email: clientfeedback@nedbank.co.za 365/24/7 for your convenience.
* Email: complaints@mfc.co.za for specific vehicle finance complaints.
* Use our digital channels such as the Money app, Online Banking or our social
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WHAT YOU CAN EXPECT FROM US
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* We want to make sure that we improve your experience, which means that we
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* We will acknowledge that we have received your complaint and provide you with
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* Our dedicated team will investigate your complaint and keep you updated
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* We will make every effort to resolve your complaint within 10 working days,
but if we are unable to, we will let you know that we need more time.
* We will give you feedback of the outcome of our investigation.
NOT HAPPY WITH THE OUTCOME OF OUR INVESTIGATION?
We know that you may not always be happy with the outcome of our investigation
and that you may want to escalate the matter further. If this happens, you may
refer to the Ombudsman for Banking Services 21 working days after we have
provided you with feedback of our investigation. The Ombudsman for Banking
Services is an alternative dispute resolution body whose powers can be found in
its Terms of Reference on its website. It adjudicates on matters between banks
and banking clients in a fair, quick and impartial manner. The Ombudsman Office
is independent of the banks and its services are free of charge. You will need
to provide confirmation that you lodged the complaint with us and that we
provided you with a reference number.
You can reach the relevant Resolution body or Ombudsman on the details provided
below:
* Banking related complaints – Ombudsman for Banking Services:
Tel: 0860 800 900
Website: www.obssa.co.za
Email: info@obssa.co.za
WhatsApp: +27 66 473 0157
Address: 110 Oxford Road, Rosebank
* Advice/Intermediary services or product-related complaints – FAIS Ombud:
Tel: 0860 663 274
Website: www.faisombud.co.za
Email: info@faisombud.co.za
* Long-term insurance product related complaints – Ombudsman for long-term
insurance:
Tel: 0860 103 236
Website: www.ombud.co.za
Email: info@ombud.co.za
* Short-term insurance product-related complaints (eg Vehicle cover) –
Ombudsman for short-term insurance:
Tel: 0860 726 890
Website: www.osti.co.za
Email: info@osti.co.za
* Regulator for financial services – Financial Sector Conduct Authority:
Tel: 0800 20 3722
Website: www.fsca.co.za
Email: info@fsca.co.za
* Credit and lending-related complaints – The National Credit Regulator:
Tel: 0860 627 627
Website: www.ncr.org.za
Email: info@ncr.org.za/complaints@ncr.org.za
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Nedbank Ltd Reg No 1951/000009/06. Licensed financial services provider
(FSP9363) and registered credit provider (NCRCP16)
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ENBI - CHAT ASSISTANT
February 14 | 09:19 AM
👋 Hi! I’m Enbi, your 24/7 digital assistant.
Select what you need help with, or type your request below eg. “I need help with
payments”.
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* Debit order reversals
* Payments
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