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Submission: On July 04 via api from US — Scanned from DE
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Engaged WorkforceRecognition & Rewards
2020 BAKER’S DOZEN CUSTOMER SATISFACTION RATINGS: RECOGNITION
Posted on 2 years ago
We rank the top providers based on customer satisfaction surveys.
By The Editors
HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on
feedback from buyers of the rated services; the ratings are not based on the
opinion of the HRO Today staff. We collect feedback annually through an online
survey which we distribute to buyers directly through our own mailing lists and
indirectly through service providers. Once collected, response data for
all providers with a statistically significant sample size are loaded into the
HRO Today database for analysis.
In order to determine an overall ranking from this data, we analyze results
across three subcategories: service breadth, deal sizes, and quality of
service. Using a predetermined algorithm that weighs questions and categories
based on importance, we calculate scores in all three subcategories as well as
an overall score. These scores are the basis of the Baker’s Dozen
Customer Satisfaction Ratings and are presented in the following tables to
demonstrate the relative differences among the ranked service providers.
The only influence that HRO Today has on the outcome of this survey is that HRO
Today discards incomplete surveys or surveys outside the normal distribution.
This includes surveys that are too perfect as to be possible or so negative
that they are spiteful and inaccurate.
Otherwise, HRO Today has no impact on the survey outcome. While we do not claim
that our methodology is the only viable ratings program available, we do
vouch for its statistical validity. We hope the Baker’s Dozen Customer
Satisfaction Ratings provide insight into your next RFP process.
View the Live Baker’s Dozen Announcement
HRO Today Recognition Baker’s Dozen Overall Leaders
1. Madison
2. Achievers
3. Engage2Excel
4. O.C. Tanner Company
5. Inspirus, a Sodexo Group company
6. Workhuman
7. MTM Recognition
8. WorkProudâ„¢
9. Point Recognition
10. Rideau, an Engage2Excel Group company
11. CSI STARS
Breadth of Service Leaders
1. Workhuman
2. Achievers
3. Madison
4. O.C. Tanner Company
5. Engage2Excel
6. Inspirus, a Sodexo Group company
7. CSI STARS
8. WorkProudâ„¢
9. Rideau, an Engage2Excel Group company
10. Point Recognition
11. MTM Recognition
Size of Deal Leaders
1. Workhuman
2. Engage2Excel
3. Rideau, an Engage2Excel Group company
4. O.C. Tanner Company
5. Madison
6. MTM Recognition
7. Achievers
8. Inspirus, a Sodexo Group company
9. WorkProudâ„¢
10. Point Recognition
11. CSI STARS
Quality of Service Leaders
1. Engage2Excel
2. Madison
3. Achievers
4. O.C. Tanner Company
5. Inspirus, a Sodexo Group company
6. MTM Recognition
7. WorkProudâ„¢
8. CSI STARS
9. Workhuman
10. Point Recognition
11. Rideau, an Engage2Excel Group company
View the complete PDF here.
Tags: Engaged Workforce, Recognition & Rewards
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SETTING UP FOR SUCCESS
UNDERSTANDING ATTRITION
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