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GET https://www.iinet.net.au/search/

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Text Content

Trigger Menu
 * Open submenu (Internet)Internet
 * Open submenu (NBN)NBN
 * Bundles
 * Mobile
 * TV
 * Moving Home?
 * Business
 * About
 * Support
 * Contact

Close submenu (Internet)Internet
 * NBN
 * Home Wireless Broadband
 * 5G Home Broadband
 * Ultra Broadband/Cable
 * Ultra Broadband/FTTB
 * Ultra Broadband/VDSL2
 * Fibre to the Home
 * See All

Close submenu (NBN)NBN
 * NBN Plans
 * Wireless Plans
 * Satellite Plans
 * Our fastest NBN plans
 * Why Choose iiNet?
 * Coverage
 * See All

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 * Internet »
   * NBN National Broadband Network
   * Home Wireless Broadband Great value alternative to NBN12
   * 5G Home Broadband Our great alternative to the NBN
   * Ultra Broadband/Cable Available in Geelong, Mildura & Ballarat
   * Ultra Broadband/FTTB High performance Fibre-to-the-Building
   * Ultra Broadband/VDSL2 High speed Internet in the ACT
   * Fibre to the Home At selected fibre locations
   * See All
 * NBN »
   * NBN Plans Find your perfect NBN plan
   * Wireless Plans NBN outside of Fibre areas
   * Satellite Plans NBN outside of Wireless areas
   * Our fastest NBN plans Available in select NBN FTTP & HFC areas
   * Why Choose iiNet? We're the original NBN experts
   * Coverage Where and When NBN is available
   * See All
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NBN™ PLANS

Switch to fast, award-winning internet with iiNet’s NBN plans. With a range of
plans and speeds to choose from, there’s an ideal NBN plan for you. You can also
add optional Fetch Entertainment, making it easy to access a world of
entertainment all in one place. And with 24/7 support, if you need us any time
of the day or night, we’ll be there.


Need assistance?Call 13 19 17


$74.99 PER
MONTH

Min Charge is $336.98View Summary
Check your address


Call Us


Check your address




ENTER YOUR ADDRESS TO FIND YOUR PERFECT PLAN




ARE YOU AN EXISTING CUSTOMER?

No


Yes





SELECT A NO LOCK-IN PLAN

NBN12-NBN100 Plans


Superfast & Ultrafast Plans
Available in NBN FTTP & selectNBN HFC Areas




SOME OF OUR PLANS ARE CHANGING

Due to ongoing increases to the wholesale costs that NBN charge to iiNet, we
have made the difficult decision to follow other telcos in changing the prices
on some of our plans.

The below monthly price for our NBN12, NBN25 and NBN50 plans will soon increase
by $5/month. You can still sign up on one of these plans today, and when the
time comes, we’ll send you an email to let you know your new monthly price, and
the date that it will come into effect. Our NBN plans are month to month, so you
can always change or cancel at any time. The monthly prices for our NBN100,
Superfast and Ultrafast plans are not changing.

 
 


NBN12

$59.99/mth
 Min Cost $59.99
12Mbps
Typical evening speed*
500GB
$0.12/GB


Get 1 month FREE with
Home Wireless Broadband
Our NBN12 alternative
Find out more
Select




 
 


NBN25

$69.99/mth
 Min Cost $69.99
25Mbps
Typical evening speed*
Liimitless Data



Select




 
 


NBN50

$74.99/mth
 Min Cost $74.99
50Mbps
Typical evening speed*
Liimitless Data



ENTERTAINMENT

Incl at $0 for first 24 months,
then $5/mth

Optional offer**


Selected






SPECIAL OFFER


USUALLY $99.99/MTH


NBN100

$89.99/mth
for first 12 monthsMin Cost $89.99
90Mbps
Typical evening speed*
Liimitless Data



ENTERTAINMENT

Incl at $0 for first 24 months,
then $5/mth

Optional offer**


Select








ACTUAL SPEEDS FOR FTTB/N/C SERVICES TO BE CONFIRMED.

* Typical Evening Speeds are subject to change and are measured 7pm-11pm. Speeds
are not guaranteed and may vary. Superfast/Ultrafast: Available in NBN FTTP &
select NBN HFC areas. Learn more about NBN™ speeds. NBN™ Key Facts Sheet.
Additional once off $300 nbn™ New Development charge applies if your premises is
identified by nbn™ as being within the site boundary of a new development. **
Additional $59.99 setup fee applies for optional Fetch Entertainment Bundle.
Subscriptions required for Netflix and Stan. ^ 30 included movies are
preselected each month. Six (6) month promo discount and twelve (12) month promo
discount available to new iiNet customers only.


ADD A MODEM

Yes


No





HIGH-SPEED NBN MODEM WITH 4G CONNECTION BACKUP

Because life shouldn't stop you if your NBN does

 * Our 4G backup feature seamlessly keeps you online.
 * Advanced Wi-Fi 6: the next generation of in-home Wi-Fi.

4G backup subject to mobile coverage availability. Maximum speeds of 12/1Mbps.
T&C apply.




$0


SAVE $192

If you stay connected for 24 months

Max modem cost $192

$10 delivery fee applies.


Check out our flexible cost options

4G backup subject to mobile coverage availability. Maximum speeds of 12/1Mbps.
T&C apply.




ADD A CALL PACK


$0/MTH

Pay As You Go Calls

Check our call rates



Recommended


$5/MTH

Local, National & Mobile Call Pack

Unlimited calls to Australian mobiles and
standard landlines





$10/MTH

International Call Pack

Unlimited calls to landlines in our
Top 20 international destinations





ADD FETCH

Standard subscription: $0 for first 24 months, then $5/mth


 $0
$0
per
month

$59.99 setup fee applies




SET TOP BOX




EASY WATCH APPS




30 MOVIES EACH MONTH*



Fetch Mini setup $59.99. *30 pre-selected movies each month. Fetch requires min
speed of 3Mbps. Subscriptions required for Netflix and Stan.


 $0
$0
per
month

$59.99 setup fee applies


ADD CHANNEL PACKS


 Kids Pack - $6 /mth

Kids Pack - $6 /mth


 Vibe Pack - $6 /mth

Vibe Pack - $6 /mth


 Variety Pack - $6 /mth

Variety Pack - $6 /mth


 Knowledge Pack - $6 /mth

Knowledge Pack - $6 /mth




ADD ALL CHANNELS


 Ultimate channel pack - $20 /mth

Ultimate channel pack - $20 /mth
Sports Packages


BEINSPORTS

Sports fans, your world just got bigger! Enjoy premium football coverage
including the Serie A, LaLiga, Bundesliga, League 1 and more; plus the best of
the WTA Tour, Davis Cup and Fed Tour as well as international test rugby LIVE
across beIN SPORTS 1, 2 & 3.


 $19.99
$19.99
per month
World TV Packages

Enjoy your favourite news, dramas, music, movies, food, lifestyle and spiritual
shows in your language with no satellite dish required.

Italian Package

 $15
$15
per month
Upgrade to Fetch Mighty

FOR AN ADDITIONAL $340:

Record up to 585 hours of SD TV

Record up to 6 shows at once

Series Tag to record every episode

Set recordings remotely via the fetch mobile app



 +$340
+$340
upfront
Multiroom
Set top box #1

Each additional set top box needs about 3Mbps of bandwidth for the best viewing
experience – check your broadband speed here to see if you have at least 6Mbps.

#1

 $10
$10
per
month

+ $59.99 UPFRONT SETUP FEE


MOBILE BUNDLE SPECIAL OFFER


120GB MOBILE SIM

40GB + BONUS 80GB

when bundled with any active internet plan


$15/MTH

FOR THE FIRST 6 MONTHS

then $29.99/mth

Internet charges additional


Min charge $74.99 inc. $59.99 NBN12 plan fees for one month. Modem and delivery
charges may apply. 6 months offer for new iiNet mobile customers only. T&C
apply.
Find out more


$74.99 PER
MONTH


MIN CHARGE IS $336.98

NBN50 FTTP ($74.99 / month x 1 ) + NBN™ WiFi Modem ($192.00 max payable if you
leave within 1 month. If you leave within 24 mths pay out the modem [$8/mth for
every month remaining in the first 24 mths]. Pay $0 if you stay connected for 24
mths) + Fetch TV (including set top box) $5 off Fetch for 24 months ($0 x 24
months) + Fetch Mini Set Up Fees ($59.99 payable upfront) + $10.00 freight
charge on a no lock-in contract.International rates vary by destination. All of
our international rates can be found on our website.Learn more about NBN™
speeds.
Check your address


Call Us


Need assistance?Call 13 19 17
Critical Information SummariesNBN™NBN™ Phone
NBN™ Key Facts Sheet

New Development charge applies if your premises is identified by nbn™ as being
within the site boundary of a new development.

Why choose an iiNet NBN plan?
Award-winning NBN provider

You'll be in safe hands with iiNet

$0 activation fee on all NBN™ plans^

^NBN new development fee may apply.

24/7 customer service

Support when you need it most

Range of NBN™ speeds to suit you

Whether you're gaming, working, streaming & more

Change plans at any time

Upgrade or downgrade as you need with no fees


FREQUENTLY ASKED QUESTIONS


WHAT IS THE NBN?

The National Broadband Network (NBN™) refers to the fixed line, fixed wireless
and satellite infrastructure being rolled out by NBN Co to replace the existing
broadband infrastructure with a faster and more reliable broadband service.

Find out more about the NBN


WHY CHOOSE IINET NBN?

We're Australia's Best NBN Provider 2018, 2019 & 2020 - as rated by the experts
at CHOICE.

Range of NBN plan speeds - Connect to your ideal plan. There's a range of speeds
to suit your needs.

24/7 customer support - any time of the day or night: if you need us, we'll be
there


CAN I GET/KEEP MY HOME PHONE ON THE NBN?

Yes! You can move your phone service across to our NBN Phone service. This works
just like your home phone, except it runs over the internet. You can even keep
your existing phone number.

Please note NBN Phone is only available if you choose to take an iiNet supplied
NBN modem. The NBN Phone service will not be included and you will not be able
to make or receive calls if you do not take up an iiNet supplied NBN modem.

If you choose to use the NBN Phone service, calls will be charged at the
following rates:

Local Calls 15c/call untimed Standard National Calls 15c/call untimed Standard
Australian Mobile calls 29c/min
(per 30 second block) 1300 and 13 Numbers 30c/call untimed International Calls
From 5c/min

You can add a call pack to your NBN plan to reduce call costs on eligible calls.
Call pack charges apply.
View international call rates
Download the NBN™ Phone Critical Information Summary


WHAT HARDWARE DO I NEED FOR THE NBN?

DO I NEED EQUIPMENT INSTALLED BY NBN™?

If necessary, an NBN™ technician will complete a standard installation of the
required NBN™ equipment at no cost to you. Please note that fees may be incurred
for non-standard installations as determined by NBN Co. The technician will be
able to advise these fees if this is the case.

Check out Connecting to the NBN™ for more details about the different types of
equipment used with the different types of NBN™ services.

WILL MY CURRENT MODEM/ROUTER WORK WITH NBN™ BROADBAND?

 * To use your NBN™ service your modem must be NBN-ready and allow you to change
   the VLAN setting.
 * Additionally;
   * For NBN™ FTTN or FTTB your modem will also need to be VDSL2, Save Our
     Showtime (SOS) and Robust Overhead Channel compatible.
   * For Superfast/Ultrafast plans you will need to supply a compatible
     high-speed modem to support your ultra-fast speeds.

You can check compatibility with your modem manufacturer.

Learn more;

 * NBN hardware compatibility
 * BYO modem settings

WILL MY MEDICAL ALARM, SECURITY ALARM, EFTPOS MACHINE OR FAX MACHINE WORK ON THE
NBN™ NETWORK?

Many types of devices that are normally connected to phone lines (such as
medical alarms, back to base alarms, EFTPOS machines, fax machines and more) can
work over the NBN™ network, however please contact the service provider or
device manufacturer to make sure - you may need to order a specific type of
phone service on the NBN™ network in order for these services to continue
working.

Please note:

 * iiNet does not offer a Priority Assistance service. If you have Priority
   Assistance or believe you may be eligible, please consider this before
   lodging your application.
 * We recommend you register any medical alarm services on the NBN Medical Alarm
   Register, which can be found on the NBN Co website.

For more details, please visit our iiHelp FAQ.


IMPORTANT INFORMATION YOU NEED TO KNOW

How to get NBN NBN Installation About the NBN NBN Speed Billing and Payment
details Warranty information New Development Fee

All iiNet services are bound by our Customer Relationship Agreement. This page
offers a quick summary of the terms, fees and guarantees that come with your
service. If you have any questions, please feel free to contact us on 13 19 17.

CONTRACT PERIOD

Our NBN™ plans are provided on no lock-in contract. Our fair contract guarantee
lets you change between plans at any time.

SETUP FEES

Setup Fees   New & Existing Customers on No Lock-in Contract Standard activation
This is our once-off activation fee to get you connected.*
$0

NBN™ WiFi Modem
A premium high-speed modem that supports your NBN™ and NBN™ Phone service.

$0 when you stay connected for 24 months.

$8x remaining months payable if you cancel prior to 24 months. Maximum payable
is $192. Learn more.
NBN™ WiFi Modem Delivery
This is our delivery fee to provide you with your NBN™ WiFi Modem (if
purchased). $10 Non-Standard setup
Fees may be incurred for non-standard or additional NBN™ installations. As
defined by NBN™ (or iiNet where applicable) New Development Charge
As of 1st April 2016, NBN Co introduced a connection charge of $300 for each new
connection order within a New Development Location. If you are connecting within
a development area you may be liable for this charge. More information on these
charges can be found here. $300

* Any cabling that is required in your premises beyond the Network Boundary
Point is your responsibility. This does not include the purchase of a modem.
There may be additional installation fees for non-standard premises, however
your agreement to these fees will be confirmed prior to iiNet setup.

WITHDRAWAL FEES

Withdrawing an order that you have placed with us will attract a withdrawal fee
of $60. This is to cover our costs in preparing to supply the service to you.

At the time of the withdrawal, we will also charge you for any hardware that we
have supplied to you, unless it is returned to us in its original condition.

Hardware Amount Modem $192

If you have selected a Fetch plan, your Fetch setup fees will be credited back
to your account once the Set Top box is returned to us in its original
condition.

Fetch Setup Fees Amount Fetch Mini $59.99 Fetch Mighty $399.99

Delivery fees are not refundable.

TELEPHONY SERVICES

 * NBN™ Phone is a phone service that is offered with your NBN™ plan. To use it,
   you will require a standard phone handset (approved for use in Australia) and
   VoIP-compatible modem. NBN™ Fibre (FTTP) may include Fibre Phone instead of
   Netphone, which does not require a VoIP-compatible modem to operate.
 * Some of our NBN™ Phone services will not work on a third party modem. In
   these instances we will not provide you an NBN™ Phone service if you have not
   purchased an iiNet modem.
 * Calls to 000 emergency services may not be possible in the event of a power
   outage.
 * We do not offer priority assistance, nor support for medi-alert services and
   monitored alarm systems. Priority assistance is offered by Telstra for people
   who may be reliant on a telephone service because of a serious medical
   condition. If you have a medi-alert or priority assistance service or believe
   that you are eligible, please consider this before proceeding with your
   order.
 * Calls to 19/1900 numbers are not available.
 * Calls to certain 'high-risk' international destinations are not available by
   default.
 * This service is provided on the basis that you waive your Customer Service
   Guarantee (CSG) in relation to the NBN™ Phone. You do not have to agree to
   the waiver, but if you do not agree, we have the right to decline to supply
   the service.
 * For calls on NBN™ Phone:
   * Timed international calls are charged per second.
   * Calls to Australian mobile numbers are charged per 30 second block.
   * Included calls are subject to our Acceptable Use Policy.
 * NBN™ Phone must be paired with an active iiNet NBN™ service. If your NBN™
   plan is cancelled, your NBN™ Phone service will also be cancelled.
 * Transferring an existing phone number to NBN™ Phone will disconnect the
   existing phone service. After a successful transfer, please contact your
   existing provider to ensure that your phone service and any add-on services
   are cancelled.

HARDWARE

 * Some NBN applications require you to purchase an iiNet modem (which is WiFi
   and VoIP enabled).
 * There are multiple types of broadband and phone on the NBN™, with different
   hardware setups and requirements. Learn more. about modem compatibility
   requirements.
 * NBN™ FTTC connections require an NBN™ Connection Device, which:
   * May be shipped to you for self-installation (if your premises is eligible)
   * Will reverse-power the NBN™ network to provide you with a working service
   * Remains the property of NBN Co and should not be removed from the premises
 * If you BYO modem;
   * Your modem must allow you to change the VLAN setting, and for NBN FTTN or
     FTTB must be VDSL2 compatible. See modem settings .
   * For Superfast/Ultrafast plans you will need to supply a compatible
     high-speed modem to support your ultra-fast speeds.

4G BACKUP SERVICE

 * 4G Backup is a complimentary service that provides an interim internet
   connection using either the Vodafone 3G or 4G network.
 * 4G Backup is only available;
   * In select Vodafone 3G/4G Network coverage areas.
   * Using our Smart Modem Gateway with an embedded 4G-capable SIM card (this
     SIM must not be removed from the modem).
   * When supplied with a compatible iiNet NBN broadband plan.
 * Subject to availability, you will be able to use 4G Backup;
   * Once you have received your Smart Modem Gateway, until your NBN service is
     fully activated or for a period of 30 consecutive days (whichever occurs
     first).
   * If you lose connection to iiNet NBN broadband during confirmed local NBN
     faults (excluding mass NBN outages). This is until the fault is resolved or
     for a period of 30 consecutive days (whichever occurs first).If we seek
     your co-operation in restoring your iiNet NBN Service and are unable to
     obtain it then we may temporarily bar or restrict the 4G Backup service
     until we successfully contact you.
 * Service performance varies depending on network coverage and your location,
   with speeds likely less than the maximum.
 * Our Acceptable Use Policy applies.

ALL ABOUT YOUR QUOTA

 * Both uploads and downloads count towards your monthly quota.
 * If you exceed your monthly NBN™ quota you will not be charged excess fees.
   Instead your NBN™ plan will be shaped to the speeds shown below. Liimitless
   plans do not have a quota limit.

NBN™ plan Shaped speed NBN12 500 256/256 kbps

You may purchase a Data Pack to unshape your NBN™ service.

CONNECTING TO THE NBN™

 * Please do not disconnect your existing services until your NBN™ service is
   working.
 * Once the NBN™ roll out has been completed in your area, services over the
   legacy copper & HFC (Cable) network will no longer be available at your
   premises. Any copper & HFC (Cable) services that are still connected at your
   premises on the Disconnection Date are liable to be disconnected. iiNet Cable
   services in Geelong, Mildura and Ballarat are not subject to this
   disconnection.
 * The installation of NBN™ FTTN, FTTC or FTTB will disconnect the current
   copper-line telecommunications service that is connected to your premises if
   you have elected to transition your existing copper-line
   * For FTTN & FTTB this will occur outside of your premises during your
     installation.
   * For FTTC this will occur when your NBN™ service is activated, which
     typically occurs when your NBN™ Connection Box is connected (and working)
     by either you or an NBN™ Installer.
 * Existing ancillary services and devices that rely on your copper-line
   telecommunications service will no longer work unless you move them to the
   NBN™ (such as medical alarms, back-to-base alarms, personal response systems,
   fax machines and EFTPOS). Please check with your device/service manufacturer
   or provider to see if the device is NBN™ compatible.
   * We recommend you register any medical alarm services on the NBN Medical
     Alarm Register, which can be found on the NBN Co website.
 * We are responsible for your service up to the Network Boundary Point:
   *  For FTTN, FTTC or FTTB this may the first telephone wall socket in your
     premises or, in the case of multi-dwelling units, your side of the Main
     Distribution Frame.
   * For FTTP or HFC this is a Network Termination Device supplied by NBN Co.
 * Customer equipment (such as new or existing cabling and telecommunications
   outlets) beyond the network boundary point may not work when you connect to
   NBN™. You may require a registered cabler to connect these to your NBN™
   service. You will be responsible for the cost of any such cabling work.
 * Your NBN™ service does not include a battery backup. This means your
   household will be unable to access any internet and telephony services
   provided by NBN™ during a power outage. This includes making calls to
   emergency service numbers like 000. Please ensure you have alternate ways of
   making calls, such as mobile phone.
 * If you transfer your existing NBN™ service, you understand that you are
   responsible to your current broadband provider for any charges incurred until
   this transfer is complete.
 * The activation of your selected services does not necessarily cancel any
   existing phone or broadband services. It is your responsibility to contact
   your existing service providers to ensure that unwanted services are
   cancelled, otherwise you may continue to be billed for them.


Call 13 19 17
Sign up Now


CONNECT BETTER WITH IINET'S AWARD-WINNING SERVICE

We love the ‘net... So we've made it our job to connect more Australians
to faster broadband, phone and web services and backed it all up with friendly
customer service staff who know our products inside out.

View all of our awards.

 

View all of our awards.




"As usual IINET has the very best customer service, cannot fault them. Will be
staying with IINET for a long time."
Gayle
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Michael
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David
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humour about it all and made us so happy we changed over to iiNet!"
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"You people are so good, best IT mob in Australia. Five Stars."
Rodney
"Steven was very friendly and helpful. There was no sales pressure from him.
Excellent service from iiNet as always."
Peter
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See our reviews on Trustpilot, ProductReview.com.au and Google
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Call sales on 13 19 17
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 * Contact us
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