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Text Content

 * What We Do
   
   * Mystery Shops
     
     * Telephone Mystery Shop
     * Virtual Leasing Mystery Shop
     * Internet Mystery Shop
     * Chat/Text Mystery Shop
     * Digital Experience Mystery Shop
     * Telephone With Onsite Mystery Shop
     * Self Guided Tour Mystery Shop
     * Video Mystery Shop
     * Mystery Shop Reporting and Analytics
     * Nationwide Mystery Shop Benchmarking
       
       * Ellis Mystery Shop Benchmark Program
       * Ellis Mystery Shop Benchmark Participation
   * Employee and Resident Surveys
     
     * Prospect/Resident Surveys
     * Customized Surveys
     * Employee Surveys
     * Text Analytics / Sentiment Surveys
     * Apartment Reviews / Social Sharing Surveys
     * Surveys Reporting and Analytics
     * Nationwide Resident Surveys Benchmarking Program
       
       * Ellis Resident Surveys Benchmark Program
       * Ellis Resident Surveys Benchmark Participation
   * Training
     
     * eLearning
     * Live Webinars
     * Live Seminars
       
       * Leasing
       * Lease Renewal Strategies
       * Marketing
     * Coaching and Mentoring
     * Performance Based Training
     * Policies and Procedures
     * Free Training Resources
       
       * Training Tips
       * Virtual Leasing Video Tips
       * Free Leasing Training
       * Upcoming Webinars
 * Insights
   
   * Nationwide Benchmarking Results
   * Blog
   * Ellis in the News
 * Company
   
   * Leadership
   * Support
 * Become A Shopper
 * Get Started

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MENUMENU
 * What We Do
   * * * Mystery Shops
         * Telephone Mystery Shop
         * Virtual Leasing Mystery Shop
         * Internet Mystery Shop
         * Chat/Text Mystery Shop
         * Digital Experience Mystery Shop
         * Telephone With Onsite Mystery Shop
         * Self Guided Tour Mystery Shop
         * Video Mystery Shop
         * Mystery Shop Reporting and Analytics
         * Nationwide Mystery Shop Benchmarking
           * Ellis Mystery Shop Benchmark Program
           * Ellis Mystery Shop Benchmark Participation
     * * Employee and Resident Surveys
         * Prospect/Resident Surveys
         * Customized Surveys
         * Employee Surveys
         * Text Analytics / Sentiment Surveys
         * Apartment Reviews / Social Sharing Surveys
         * Surveys Reporting and Analytics
         * Nationwide Resident Surveys Benchmarking Program
           * Ellis Resident Surveys Benchmark Program
           * Ellis Resident Surveys Benchmark Participation
     * * Training
         * eLearning
         * Live Webinars
         * Live Seminars
           * Leasing
           * Lease Renewal Strategies
           * Marketing
         * Coaching and Mentoring
         * Performance Based Training
         * Policies and Procedures
         * Free Training Resources
           * Training Tips
           * Virtual Leasing Video Tips
           * Free Leasing Training
           * Upcoming Webinars
   * * 
 * Insights
   * Nationwide Benchmarking Results
   * Blog
   * Ellis in the News
 * Company
   * Leadership
   * Support
 * Become A Shopper
 * Get Started

 * Policies and Procedures
 * Free Leasing Training
 * Free Self-Guided Leasing Training


MULTIFAMILY PROPERTIES THRIVE WITH MULTI-TALENTED PEOPLE.

Achieve a higher level of performance with Ellis’ integrated solution of shops,
surveys and e-learning

Learn More


ELLIS SOLUTIONS


SOLUTIONS FOR MULTIFAMILY PROFESSIONALS


MYSTERY SHOPS

Our Mystery Shops help you attract new quality customers and convert quality
leads.

Get Started


RESIDENT SURVEYS

Would your residents recommend you? We can help find out with ratings and
reviews.

Get Started


TRAINING

Our Training solutions improve employee performance for greater company success.

Get Started


THE ELLIS ADVANTAGE


KNOWLEDGE IN ACTION PUTS SUCCESS IN MOTION.

For almost forty years, Ellis has led the way in helping multifamily communities
become and remain successful. Our holistic approach combines research into
resident perspective and property management performance with comprehensive
training to ensure you have both the knowledge and the know-how to grow your
communities, your people, and your performance.

LEARN MORE


INNOVATIVE PRODUCTS

We continuously evolve our products so they remain both powerful and practical.
As the industry changes, so do we – keeping you in the loop about what matters
most for your community members, potential residents, and your own people. As
the challenges of the industry grow more complex, we do the hard work of keeping
things as simple as possible so you can be consistently successful.


ACTIONABLE DATA

Our mystery shops and resident surveys deliver the objective, in-depth data you
need to understand your on-site team’s performance. You’ll discover where people
need improvement, what they’re doing well and what they could be doing even
better. Then we’ll help you address all those situations with our suite of
online training courses.


INDUSTRY TRAILBLAZERS

Since 1984, Ellis has been the multifamily property industry’s go-to resource
for customer feedback, performance research, and effective training. We’ve
proven our methods over thousands of engagements, and continually refine them so
they’ll stay successful for thousands to come.


PERFORMANCE FOCUSED

Everything we do is designed to help your company, your properties, and your
people perform better. That means every mystery shop, every resident survey, and
every one of our 500+ e-learning modules is executed or created to increase the
level of excellence throughout your organization.


ELLIS RESOURCES


LEARN MORE FROM OUR RESOURCE LIBRARY


WEBINARS

Free bi-monthly webinars on a variety of topics along with customized fee-based
webinars based on your specific training objective.


View More


BLOG

Real world training tips, industry tips and trends along with topics to help you
engage with customers and employees on all levels.


View More


FREE LEASING TRAINING

industry tips and trends along with topics to help you engage with customers and
employees on all levels.


View More


CONTACT INFO

 * 1333 Corporate Drive
 * Suite 266
 * Irving, TX 75038
 * 972.256.3767 (Local)
 * 888.988.3767 (Toll Free)
 * 888.988.9585 (Toll Free Fax)
 * info@epmsonline.com


SOLUTIONS

 * Mystery Shops
 * Resident Surveys
 * Training


INSIGHTS

 * Blog
 * Training Tips
 * Industry News
 * Events


COMPANY

 * Company
 * Leadership
 * Press

 

© 2021 Ellis. All Rights Reserved

 * 
 * 
 * 


UPCOMING EVENTS

 1. YOU CAN DO ANYTHING IN MULTIFAMILY!
    
    March 10, 2022 @ 1:00 pm - 1:30 pm CST

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