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 * PRODUCTS
   * Customer Experience
   * Employee Experience
   * B2B Customer Experience
   * Product Experience
   * Overview
   * Athena AI
   * Integrations
   * Security
   * Customer Experience
   * Employee Experience
   * B2B Customer Experience
   * Product Experience
   * Conversations
   * Speech
   * Digital
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   * Anywhere
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   * Customer Success
 * SOLUTIONS
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   * Automotive
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   * Government
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   * Insurance
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 * CUSTOMERS
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 * COMPANY
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 * Products
   
   CORE PLATFORM
   
    * Overview
    * Athena AI
    * Integrations
    * Security
   
   EXPERIENCES
   
    * Customer Experience
    * Employee Experience
    * B2B Customer Experience
    * Product Experience
   
   CAPTURE SIGNALS
   
    * Conversations
      
      SMS, messaging
   
    * Speech
      
      Voice interactions
   
    * Digital
      
      Website, in-app
   
    * Decibel
      
      Digital experience analytics
   
    * Anywhere
      
      Device, IoT
   
    * Social
      
      Social listening & reviews
   
    * Surveys
      
      Direct feedback
   
    * Video
      
      Video & focus groups
   
   ANALYZE & PREDICT
   
    * Ask Now
      
      Rapid research
   
    * Text Analytics
      
      Words to insights
   
    * CX Profiles
      
      Complete experience views
   
    * CX Journeys
      
      Cross-channel journey analytics
   
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      AI powered actions
   
    * Insights Suite
      
      Insights at your fingertips
   
   TAKE ACTION
   
    * Alerts & Reporting
      
      Right insights, right person
   
    * Medallia Mobile
      
      Insights in your hand
   
    * Ideas
      
      Idea crowdsourcing
   
    * Messaging
      
      Real-time engagement
   
    * Voices
      
      Customer voice at a glance
   
    * Customer Success
      
      Customer success management

 * Solutions
   
   SOLUTIONS
   
   Jumpstart and supercharge your experience programs with apps, components, and
   integrations
   
   Medallia Xchange
   
   Out-of-the-box industry solutions deployed in days
   
   Medallia Go
   
   ROLES
   
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    * EX Professionals
    * Digital Professionals
    * Account Management
    * Contact Centers
    * Location-Based Operations
    * Research & Insights
   
   INDUSTRIES
   
    * Automotive
    * Energy & Utilities
    * Financial Services
    * Government
    * Healthcare
    * Higher Education
    * Insurance
    * Life Sciences
    * Manufacturing
    * Mental Health
    * Nonprofit
    * Restaurants & Food Service
    * Retail
    * Technology & Services
    * Telecommunications & Media
    * Travel & Hospitality

 * Customers
 * Resources
   
   MASTERCAST SERIES
   
   Learn from the experience masters in a self guided format.
   
   Learn More
   
   EVENTS AND WEBINARS
   
    * Event Calendar
    * Experience 21
    * MasterCast Series
    * Experts on Demand
   
   RESOURCES
   
    * Blog
    * Resource Library
    * Case Studies
    * Training & Certification
    * Customer Knowledge Center

 * Company
   
   COMPANY
   
   Creating a culture that values every person and every experience.
   
   Our Values
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Request a Demo
EN
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Paypal

Reducing customer pain points boosts billions

PayPal addresses customers' pain and boosts payment volume by $2 billion

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Comcast

Turning millions of incoming customer calls into a good thing

Comcast creates customer love to the tune of hundreds of millions

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Lego

Engaging in real-time and acting on insights improves satisfaction and increases
revenue

The LEGO Group drives continuous improvement using feedback

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Hilton

Empowering employees to turn insights into actions to better serve guests

Hilton finds promoters spend +58% more, and knows how to create them

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Paypal

Reducing customer pain points boosts billions

PayPal addresses customers' pain and boosts payment volume by $2 billion

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Comcast

Turning millions of incoming customer calls into a good thing

Comcast creates customer love to the tune of hundreds of millions

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Lego

Engaging in real-time and acting on insights improves satisfaction and increases
revenue

The LEGO Group drives continuous improvement using feedback

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Hilton

Empowering employees to turn insights into actions to better serve guests

Hilton finds promoters spend +58% more, and knows how to create them

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HOW BRANDS WIN WITH MEDALLIA

All Industries Automotive and Transportation Communications and Media Financial
Services Healthcare and Life Sciences Insurance Restaurants Retail and Consumer
Goods Technology, Services and Manufacturing Travel and Hospitality


7-ELEVEN

7-Eleven improves case efficiency by prioritizing customer feedback



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ABN AMRO

ABN Amro innovates with the voice of the customer through employees



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AIRBNB

Airbnb pulls back the curtain to talk about innovative guest experiences



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AIR LIQUIDE

Air Liquide captures the B2B customer perspective in-the-moment



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ANAPLAN

Using the customer voice to drive best-in-class experiences



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ATRIUM HEALTH

Leveraging new patient experience feedback to better serve their communities



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BANNER HEALTH

Improving patient experience across every customer touchpoint



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BANORTE

Banorte uses the voice of the customer to continually transform the experience



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BENEFIT COSMETICS

Benefit makes a point to make up with its frenemies



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BRIGHTSTAR

Brightstar improves the client claim experience by acting on feedback



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“The huddles are infectious, just like the Medallia platform. The employees feel
empowered and know they are heard.”

GRAHAM TUTTON

VICE PRESIDENT OF CUSTOMER INSIGHTS

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COSMOS DIREKT

A new 1:1 relationship model is shaking up CosmosDirekt



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BEST WESTERN

Best Western earns 76% more reviews after teaming up with Medallia and Trip
Advisor.



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CANADIAN AUTOMOBILE ASSOCIATION

Canadian Automobile Association increases customer satisfaction by improving
servi...



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COMMSCOPE

CommScope fuels a digital transformation



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COUNTER CULTURE COFFEE

Counter Culture focuses on sustainability with direct-to-consumer online
experiences



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COX

Reducing churn by 2.5X at Cox just takes listening to the customer



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DEL TACO

Fast, rich video insights power amazing mobile experiences



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DELIVEROO

Transforming feedback into loyalty and revenue



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DELTA

Delta drives product and service innovation with Medallia



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DICK'S SPORTING GOODS

Dick's Sporting Goods captures digital insights in the Ecommerce journey



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EQUINIX

Powerful feedback loops for changing employee expectations



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ESLER COMPANIES

Employee engagement At Esler Companies is a reflection of the CEO and founder



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FIDELITY INTERNATIONAL

Fidelity International increases revenue by focusing on the Voice of the Client



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FOUR SEASONS

Continually reinventing the standards of guest experience



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HILTON

Hilton finds promoters spend +58% more, and knows how to create them



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H&R BLOCK

H&R Block employees discuss building close relationships with their customers



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HOLIDAY INN CLUB VACATIONS

Holiday Inn Club Vacations leverages fast, actionable feedback to safely reopen



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IBM

IBM uses predictive analytics across 300+ products to catch detractors before
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IHG

IHG listenings to guests through surveys, reviews, and social feedback



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“Medallia has opened up a world of real-time and continuous customer feedback.”

ISABELLE CONNER

GROUP CHIEF MARKETING & CUSTOMER OFFICER

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JOANN

JOANN aligns tens of thousands of team members around resolving problems, and
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JOHNSON & JOHNSON

J&J leverages service-desk feedback signals to improve the employee experience



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LEGO

LEGO attributes its turnaround to creating great experiences for enthusiasts of
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LIBERTY GLOBAL

Liberty Global uses Medallia Text Analytics to understand the needs of each
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MADISON SQUARE GARDEN

Madison Square Garden quickly takes iconic shows to the next level by listening
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MARRIOTT

"Marriott International drives innovation and excellence around the globe with
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MAZDA

Mazda fashions itself as an experience company and keeps drivers coming back for
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MERCEDES BENZ

Mercedes listens to drivers to design a new premier service



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NOODLES COMPANY

Noodles & Company uses data to improve guest satisfaction



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PAYPAL

Paypal addresses customers' pain and boosts payment volume by $2 billion



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"You need constant dialogue, regular feedback and willingness to listen to and
act upon whatever you are hearing."

UNA MORABITO

HEAD OF CLIENT MANAGEMENT, WORKPLACE SOLUTIONS

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PETCO

Petco drives growth and improves the guest experience by taking action on
feedback



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PEXA

PEXA empowers the frontline to put members experience first



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POSADAS

Posadas drives product innovation with guest comments



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RENT-A-CENTER

Rent-A-Center adopts an omnichannel, customer-centric growth strategy



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RINGCENTRAL

RingCentral turns feedback into product features and customer retention in B2B



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SAMSUNG

Samsung makes customer experience part of its DNA



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SAM'S CLUB

Sam's Club puts customer information at associates' fingertips, on-the-go, 24/7



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SCHNEIDER ELECTRIC 

Delighting customers through an outstanding digital experience



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SASKATCHEWAN GOVERNMENT INSURANCE

How SGI is improving agent productivity by taking action on contact center
insights



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SUNRISE

Sunrise saves millions by shining a light on the voice of the customer



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THERMO FISHER SCIENTIFIC

Thermo Fisher Scientific drives global practical process improvement with
account fee...



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TUI

TUI makes the travel booking experience a dream



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T-MOBILE

Capitalizing on real-time feedback in the age of immediacy



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WALMART

Walmart scales their employee experience



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“Every member of our staff uses the Medallia system, which is integral to our
continued success.”



VP OF RETAIL OPERATIONS

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WALMART MEXICO

Putting the customer at the center of ecommerce experiences at Walmart Mexico



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WINDSTREAM

Windstream uses 2.7M surveys a year to fuel customer-centric innovations



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XP

XP revolutionizes the market through a customer-centric strategy



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ZURICH

How a global insurance company builds valuable loyalty at the local level



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English (US)
 * English
 * Deutsch
 * Français
 * Español/Europa
 * Español/América Latina
 * Português/Brasil
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