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Empowering Lives, One Call at a Time: The Food Ordering Call Center
Revolutionizing food delivery while creating meaningful employment for people
with disabilities. A socially responsible initiative that's changing lives and
businesses in Cyprus.
Learn More
Support Our Cause

The Vision Behind Our Call Center
Inclusivity
Creating job opportunities for people with disabilities, allowing them to work
from home and contribute meaningfully to society.
Accessibility
Providing a phone-based food ordering service for customers who prefer or
require voice communication over digital platforms.
Efficiency
Supporting local businesses by managing their phone orders, improving customer
service and operational effectiveness.


Addressing Key Challenges

Limited Accessibility
Many customers in Cyprus prefer phone orders but lack access to digital
platforms.

Social Exclusion
People with disabilities often face barriers to employment, especially those
confined to their homes.

Business Inefficiencies
FOODY platform businesses struggle to manage phone orders effectively, impacting
customer service.

Our Project Objectives
1
Social Inclusion
Integrate people with disabilities into the workforce through remote employment
opportunities.
2
Improved Accessibility
Provide a phone channel for customers who prefer or need telephone-based
service.
3
Local Business Support
Offer reliable phone order management, enhancing local business performance and
customer satisfaction.

Project Description: How It Works
Strategic Partnership
Collaboration with FOODY platform to integrate phone orders with their existing
delivery system.
Operational Staff
Employing people with disabilities who require home-based support and remote
work opportunities.
Supportive Technology
Implementation of advanced call management system for efficient routing and
handling of incoming calls.

Social Impact: Making a Difference
Social Inclusion
Promoting workplace integration for people with disabilities.
Equal Access
Ensuring customer service for all, regardless of technological access.
Corporate Responsibility
Enhancing FOODY's image as a socially responsible company supporting vulnerable
groups.

Economic Footprint: Driving Growth
100+
New Jobs Created
Providing stable income for individuals with disabilities.
25%
Increase in Orders
Boosting local business revenue through improved order management.
40%
Customer Satisfaction
Improvement in overall customer experience and loyalty.

UN Sustainable Development Goals (SDGs)
SDG
Description
Project Contribution
8
Decent Work and Economic Growth
Creating jobs for people with disabilities
10
Reduced Inequalities
Promoting equal opportunities for vulnerable groups
11
Sustainable Cities and Communities
Ensuring access to services for all
17
Partnerships for the Goals
Collaborating with social entities for inclusion


UN Funding Sources

1


UNDP (United Nations Development Programme)
Offers funding and technical support for social inclusion projects that employ
people with disabilities.

2


ILO (International Labour Organization)
Provides support for creating decent job opportunities and improving working
conditions for people with disabilities.

3


UNDESA (UN Department of Economic and Social Affairs)
Supports initiatives that integrate people with disabilities into the labor
market.

European Union Funding Opportunities

European Social Fund (ESF)
Finances training and employment initiatives for people with disabilities in the
call center.

Horizon Europe Programme
Supports development of technological solutions facilitating remote work for
people with disabilities.

"Rights, Equality and Citizenship" Programme
Funds actions enhancing equality and inclusion of people with disabilities in
the labor market.

Cyprus Government Funding
THALIA 2021-2027 Programme
Multi-annual development plan supporting the integration of people with
disabilities into the labor market.
European Regional Development Fund (ERDF)
Investments in sustainable infrastructure and technologies facilitating work
from home.
National Funds for Disability Support
Government-allocated resources for projects enhancing employment opportunities
for people with disabilities.

Training and Staff Development

1


Customer Service Training
Specialized seminars to develop communication skills and customer relationship
management.

2


Technology Training
Education on using FOODY platform tools and systems for smooth order management.

3


Ongoing Skill Development
Regular workshops to enhance skills and adapt to changing customer needs.

Technological Support and Adaptations
Adapted Software
Development of software tailored to the needs of employees with disabilities.
Secure Access
Creation of secure connections and protocols to protect customer and employee
data.
User-Friendly Interface
Design of intuitive interfaces for easy navigation and order management.

Communication and Promotion Strategy
1
Service Awareness
Create awareness campaigns to promote the new phone order service, highlighting
benefits for customers and society.
2
Public Awareness
Educate the public about supporting people with disabilities and the value of
social inclusion.
3
Business Partnerships
Engage local businesses to participate and promote the service to their
customers.

Monitoring and Evaluation
Feedback Collection
Implement mechanisms to gather feedback from customers and employees for
continuous service improvement.
Performance Indicators
Define and monitor Key Performance Indicators (KPIs) to measure project success
and impact.
Regular Audits
Conduct periodic audits to ensure compliance with quality standards and identify
areas for improvement.

Partnerships and Collaborations
FOODY Platform
Strategic partnership for integrating phone orders with existing delivery
systems.
Disability Organizations
Collaboration with local disability support groups for recruitment and ongoing
support.
Technology Providers
Partnerships with tech companies to develop and maintain adaptive technologies.


Scalability and Future Growth

1

Expand Service Areas
Gradually increase coverage to more regions in Cyprus.


2

Diversify Services
Introduce additional phone-based services beyond food ordering.


3

Increase Employment
Create more job opportunities for people with various disabilities.


4

Technology Advancements
Continuously improve and adapt technologies to enhance service quality.

Risk Management and Mitigation

1

Technology Failures
Implement robust backup systems and regular maintenance protocols.

2

Data Security
Employ advanced encryption and cybersecurity measures to protect sensitive
information.

3

Staff Turnover
Develop comprehensive training programs and create a supportive work
environment.

4

Changing Market Demands
Regularly assess customer needs and adapt services accordingly.

Environmental Impact
Reduced Commuting
Lower carbon emissions due to home-based work model.
Digital Operations
Minimized paper usage through digital order management.
Energy Efficiency
Promotion of energy-efficient home office setups.

Legal and Regulatory Compliance
Labor Laws
Ensure compliance with employment regulations for people with disabilities.
Data Protection
Adhere to GDPR and local data protection laws in handling customer information.
Accessibility Standards
Meet or exceed national and EU standards for workplace accessibility.

Community Engagement

1


Awareness Workshops
Conduct public workshops on disability inclusion and employment.

2


School Programs
Collaborate with schools to educate students about disability rights and
inclusion.

3


Community Events
Organize events showcasing the skills and contributions of employees with
disabilities.


Success Stories


Join Our Mission

Employment Opportunities
Join our team as a call center agent or support staff.

Business Partnerships
Integrate your food business with our phone order service.

Sponsorship and Support
Contribute to our mission through funding or resource donations.

Contact Us
General Inquiries
Email: info@foodorderingcallcenter.cy
Phone: +357 22 123 456
Employment
Email: careers@foodorderingcallcenter.cy
Phone: +357 22 234 567
Business Partnerships
Email: partnerships@foodorderingcallcenter.cy
Phone: +357 22 345 678


Be Part of the Change
Join us in creating a more inclusive society and revolutionizing the food
ordering experience. Together, we can make a difference in the lives of people
with disabilities and enhance customer service for all.
Apply Now
Partner With Us