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DAVID CROMBIE


CHIEF EXECUTIVE OFFICER – PROFESSIONALS GROUP AUSTRALIA LTD

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360 VIRTUAL REALITY VIEWINGS DELIVER AUSTRALIAN REAL ESTATE AGENTS A
COMPETITIVE EDGE

February 13, 2018 / David Crombie / Leave a comment


THE ESTATE AGENT’S CO-OPERATIVE, AUSTRALIA’S MOST ESTABLISHED NETWORK OF REAL
ESTATE AGENTS, IS EXCITED TO ANNOUNCE THEY ARE NOW THE EXCLUSIVE SUPPLIERS OF
THE IMMOVIEWER 360 VIRTUAL REALITY PRODUCT – CUTTING EDGE TECHNOLOGY THAT ALLOWS
AGENTS TO CONDUCT PROPERTY VIEWINGS IN VIRTUAL REALITY, FROM ANYWHERE IN THE
WORLD.

“It’s our mission to equip agents with everything they need to succeed in the
modern world of real estate” says EAC CEO David Crombie.

“Thanks to truly accessible 360 technology, prospects can now experience your
properties as if they were really there, but from the comfort of their homes or
offices. By effectively changing the virtual tours industry and providing an
instant solution, we enable EAC to create, share, and sell with technologies
that in the past have been considered exclusive or luxury”, said Ralf von
Grafenstein, CEO and founder of immoviewer. “With immoviewer virtual tours, EAC®
will be on the cutting edge of innovative technology that buyers and sellers are
demanding.”


HOW DOES IMMOVIEWER 360 ACTUALLY WORK?

 * The real estate agent is able to capture the property in virtual reality in
   less than 30 minutes using their smartphone, a 360 camera and tripod
 * This footage then uploads to the 360 VR dashboard, complete with their
   agency’s branding
 * Agents can then invite prospects to walk through the property using their
   smartphone, tablets, computer or VR headset from any property listing site
 * The details of each participant are then captured and the analytics of the
   tour provided, to allow for effective follow up post viewing





WHY IS IMMOVIEWER MAKING SUCH A DIFFERENCE TO AGENTS?

With 70% of buyers and renters expecting virtual tours, but only 2.4% of
listings providing them, the immoviewer 360 delivers a serious competitive
advantage when it comes to winning listings.

“Perhaps the most exciting feature of this technology is the ability to put your
prospect in the driver’s seat of their own tour, with real-time analytics
delivering you a clear picture of what it is they are looking for.” Says David

This gives agents a deeper understanding of what individual prospects are
seeking from their next rental or purchase and allows them to tailor their
marketing accordingly, making them more effective at generating interest and
closing sales.


SUMMARY OF FEATURES:

 * Seamlessly guide prospects from room to room as if they were there
 * Ability to capture properties in VR in under 30 minutes
 * Minimal hardware required
 * Enhance the experience via a VR headset
 * The ability to lock rooms to prompt data capture
 * Allows guests to control their own experience
 * Seamlessly integrates across social platforms
 * Uploads to any property listing site

WITH CLIENTS AND PROSPECTS HAVING MORE DEMANDS PLACED ON THEIR TIME, AND THE
COMPETITION FOR LISTINGS BECOMING HIGHER, THIS IS ABSOLUTELY THE FUTURE OF REAL
ESTATE VIEWING.

To understand more about how immoviewer 360 can lift your listings game, and to
get a tour of the system contact the EAC team on 1300 137 161.


ALL STRATA BUILDINGS IN NSW MUST BE FITTED WITH WINDOW SAFETY DEVICES BY 13
MARCH 2018

February 6, 2018February 13, 2018 / David Crombie / Leave a comment

Do you live in, own or manage a townhouse or unit block? To prevent children
falling from windows, strata schemes must have window safety devices installed
on all applicable windows by 13 March 2018.

The devices must:

 * enable the maximum opening to be less than 12.5cm (a device that allows the
   window to be fully opened, fully closed and locked at less than 12.5cm is
   compliant), and
 * be able to withstand a force of 250 newtons (which is equal to 25 kilograms
   of force).

A number of children fall from windows or balconies in Australia each year, with
children under 5 being most at risk. Windows with safety devices installed may
still be fully opened, but it is recommended that devices be used whenever
children are present, to prevent falls.

Owners corporations may face fines if locks are not installed on applicable
windows by 13 March 2018.

Find out more about window safety device requirements on the Fair Trading
website.


NCAT – DIVERSITY JURISDICTION – DEALING WITH ISSUES WHERE A PARTY PERMANENTLY
RESIDES INTERSTATE

January 29, 2018February 13, 2018 / David Crombie / Leave a comment

Many of you would be aware of the issue that existed during 2017 with the NSW
Civil and Administrative Tribunal (NCAT) and its inability to hear and determine
matters between parties residing in different states of Australia due to federal
constitutional law.

On 1 December 2017 the Justice Legislation Amendment Act (No 2) 2017 commenced
and its introduction dealt with the issue. Updated information and a fact sheet
has been released by NCAT which provides more detail on the issue, the changes
and what they mean.

Some important things that you need to know:

 * “Diversity jurisdiction” only affects where the party residing interstate is
   a natural person. There is no issue if the party is a corporation, NSW
   Government, a non-permanent resident of the other state or a resident of a
   territory. If a party resides in the ACT or NT, they are not affected.
 * As the Act only provides NCAT with jurisdiction, all claims must be lodged
   with NCAT in the first instance.
 * NCAT will attempt to resolve through an agreed settlement. If no settlement
   or, a settlement requires enforcement, the claim will need to go to the Local
   or District Court depending on the amount claimed.
 * NCAT will provide a letter to the claimant and a copy of the claim lodged
   with it. The claimant then needs to attend their nearest court to complete a
   court summons and affidavit.
 * There are no additional lodgement fees unless the claim is substantially
   changed from what was originally lodged with NCAT.
 * Parties can continue to represent themselves.

We have updated our Residential Tenancy Agreement to include a checkbox for this
information and have suggested to NSW Fair Trading that they update the New
Tenant Checklist as we believe that the tenant should know this information when
beginning the tenancy.

EAC has been advised by NSW Fair Trading that there are around 200 matters
(across a range of matters, Australian Consumer Law, anti-discrimination,
residential tenancy) that have been declined or dismissed and NCAT will write to
the parties advising of the option now available.


BITCOIN, CRYPTOCURRENCY, THE BLOCKCHAIN AND REAL ESTATE

December 22, 2017 / David Crombie / Leave a comment

In this video I  talk about Cryptocurrency, the Blockchain and Real Estate with
Lisa B, Real Estate Coach and Trainer from The Real Estate Hotline and Nathan
Waters, Futurist, Entrepreneur and Founder of Peerism. I hope you enjoy it.

For information on the tax implications of Bitcoin, Cryptocurrency visit
https://www.ato.gov.au


Nathan Waters is a futurist, entrepreneur and consultant. Founder of Peerism, a
blockchain-based economic protocol which aims to solve job automation and wealth
inequality via skill tokens. He also started and organises SydEthereum, one of
the largest Ethereum meetups in the world.

 



Lisa B
EAC Industry Reporter


PREPARING FOR THE INDUSTRY REFORMS – LICENSING AND TRAINING – WHAT YOU NEED
TO KNOW

November 27, 2017December 22, 2017 / David Crombie / Leave a comment

After many years of advocacy by EAC on behalf of members and countless meetings
with NSW Fair Trading and Government, last week saw the Property, Stock and
Business Agents Amendment (Property Industry Reform) Bill 2017 introduced to
Parliament. Discussion on the Bill will take place in February 2018 when
Parliament sits again and our current understanding is that the changes will
come into effect in the second half of 2018.

EAC has worked through several drafts of the Bill with NSW Fair Trading to
ensure that to the extent possible that the changes will work from an industry
practice perspective.

The reforms introduce several changes in relation to licensing and will affect
everyone currently working in the industry. We recommend that Certificate
Holders through to Principals watch this video as there are changes that you can
start preparing for now that will make it much easier for you once the changes
come into effect.

In this video I talk with Rosy Sullivan, College Principal at Australian College
of Professionals about how you can prepare for their introduction.




SEE THE 3RD AND FINAL EPISODE OF THIS FSBO (FOR SALE BY OWNER) SHORT FILM WHERE
DAVID FINALLY UNDERSTANDS PROPERTY… OR DOES HE?

October 23, 2017December 22, 2017 / David Crombie / Leave a comment


IN THIS SHORT SERIES ABOUT FSBO (FOR SALE BY OWNER), DAVID SEES THE SHORTCOMINGS
OF HIS CAMPAIGN AND CHANGES HIS MIND ON HOW TO SELL

In this third episode purpose-made for Australian real estate agencies, this
‘final chapter’ follows David, an FSBO fan, as he completely turns around his
understanding of what it takes to buy and sell property.

Catch up with episode 1  and episode 2 before you watch the finale.

EPISODE 3
HAVING SUCCESSFULLY SOLD THROUGH A PROFESSIONAL REAL ESTATE AGENT, DAVID NOW
STUMBLES THROUGH THE BUYING PROCESS WITH THE CARING SUPPORT OF HIS PATIENT
AGENT.




FSBO (FOR SALE BY OWNER) DAVID CHANGES HIS MIND ON HOW TO SELL

September 13, 2017September 13, 2017 / David Crombie / Leave a comment


IN THIS SHORT SERIES ABOUT FSBO (FOR SALE BY OWNER), DAVID SEES THE SHORTCOMINGS
OF HIS CAMPAIGN AND CHANGES HIS MIND ON HOW TO SELL

In this episode, enlightened with what it actually takes to secure a great
result, David decides to employ the services of a professional real estate
agent. Step-by-step, we follow the agent as she brings her skills, experience
and industry knowledge to the task while dealing with the erratic interactions
of David.

If you missed the first episode, you can view it here.

EPISODE 2:
ENLIGHTENED WITH WHAT IT TAKES TO SELL A PROPERTY, DAVID SEEKS THE HELP OF A
PROFESSIONAL REAL ESTATE AGENT.




LOOSE FILL ASBESTOS ARE YOU MEETING YOUR OBLIGATIONS?

September 1, 2017September 13, 2017 / David Crombie / Leave a comment

In the Loose-fill asbestos insulation guide published by NSW Fair Trading a
number of obligations are imposed on the industry in relation to the potential
existence of asbestos in the properties that you are engaged to sell or manage.

These obligations include:

 * a duty of care to the client and workers engaged to carry out work on the
   property;
 * a commitment to act honestly, fairly and professionally;
 * a responsibility to disclose certain matters to prospective buyers and
   tenants.

You have an obligation under the Work Health and Safety Act 2011 to,” so far as
is reasonably practicable, identify and manage the risks from loose-fill
asbestos” from both a sale and property management perspective.

Don’t you just love that phrase ‘reasonably practicable’? Every time NSW Fair
Trading uses it we ask for an example, they are not always forthcoming. EAC has
put forward to NSW Fair Trading on many occasions that as agents we are not
building inspectors and we believe that in some cases too much onus is being put
on agents. Putting that aside, to assist you in meeting your obligations in
regards to Loose Fill Asbestos we have created a Loose Fill Asbestos
Questionnaire.

Firstly, you should be advising your principals that properties built before
1980 may contain loose-fill asbestos insulation. Secondly, you should have them
complete the questionnaire at the time of your initial inspection. If you have
not done this then we suggest that you send out the form to all your clients and
have them complete it so you have it on file, and especially if the property was
built before 1980.

If as a result of the completion of the questionnaire you become aware of the
presence of loose-fill asbestos or suspect that loose-fill asbestos may be
present then we suggest you follow the steps outlined on the Loose-fill asbestos
insulation guide.

Our forms solutions provide you with the flexibility to work the way you prefer
and we have made the questionnaire available both as online and printable form.
The online version is now available in our Online forms solution and print
version can be downloaded from our Supplementary Forms and Resources page on
eac.com.au.

As a reminder for Members, as part of your membership you are able to obtain
free legal advice from Jemmeson & Fisher Solicitors on our agency agreements and
other practice related issues. When the need arises just give us a call on 1300
137 161 and we will put you through.


REAL ESTATE AGENT. DOES THIS FSBO (FOR SALE BY OWNER) SHORT FILM SEEM FAMILIAR?

August 28, 2017September 13, 2017 / David Crombie / Leave a comment


EVER FOUND YOURSELF SHAKING YOUR HEAD IN DISBELIEF AT A PROSPECTIVE VENDOR, WHO
DECIDES TO GO IT ALONE AND SELL PRIVATELY? THE REALITY IS A GOOD AGENT ALWAYS
MAKES THEIR JOB LOOK EASY. IN FACT, SOME OF YOU MAKE IT LOOK SO SIMPLE THAT
EVERY MAN AND HIS APPRENTICE THINK THEY CAN DO THE SAME — IF NOT BETTER.

How many people have told you, “I think I would make a good agent”?

Next time you come across a prospective client who is about to make that scary
choice of FSBO, you might want to save them some heart ache and money by sending
them a link to our main character, David, who decides he doesn’t need the
services of a professional agent. After all, David is a creative genius with an
iPhone camera , social media guru and a born sales person. What could possibly
go wrong?

Purpose made for Australian real estate agencies, this 3-part mini-series, of
only a couple of minutes each, will have you reeling with embarrassment as you
watch the bumbling efforts of David, an FSBO ‘practitioner’.

Whether it gets your office or clients laughing, or is even suitable to send to
a prospective vendor, this slice-of-life skit will take you to a place that is
only so real.

EPISODE 1:
FULL OF CONFIDENCE, DAVID ATTEMPTS TO SELL HIS HOUSE. HOWEVER, IT SOON BECOMES
APPARENT JUST HOW MUCH HE LACKS TO ACHIEVE A GREAT RESULT.




UPDATED VIDEO MARKETING APP STREAMLINES VIDEO PRODUCTION AND ADDS THE ABILITY TO
INCLUDE YOUR OWN CONTENT

August 20, 2017September 13, 2017 / David Crombie / Leave a comment


WE ARE EXCITED TO ANNOUNCE THE LATEST FEATURES TO THE HOUSELENS VIEW VIDEO
MARKETING APP

In a recent survey we asked our growing user base what they would like to see in
the app and we listened!

NEW ‘IN PRODUCTION’ LAYOUT



The new layout simplifies the process of shooting your video. The sections are
now much larger making it easier to navigate to the section that you want to
record and now guides you through the creation of your video.

ABILITY TO ADD OTHER VIDEO CLIPS FROM YOUR CAMERA ROLL INTO YOUR PROPERTY VIDEO



You can now add up to 3 additional clips up to a maximum of 30 seconds per clip
to any section of your video. These clips may include a standard agent
introduction, drone footage or a clip highlighting the local area. All you need
to do is have the additional clips on your phone and they can be added to any of
your videos. You just need to be mindful that the more external clips you add to
your video, the longer the time to prepare and upload your finished video.

MOVE CLIPS BETWEEN AREAS



Have you ever captured a room only to find that you are in the wrong section?
Well, you can now move the clip to the right section saving the need to delete
and re-shoot the room.

INCREASED SEARCH ENGINE OPTIMISATION (SEO)



The use of videos as part of your real estate marketing will greatly assist in
the building of your brand online. To make it easier and quicker for you to
optimise each video for SEO, the description of each video is now automatically
populated with your details which will be uploaded and appear on your videos on
YouTube. These details can be edited or you can add to the description (up to
5000 characters) like many offices are.

The above features will be released in an update to the VIEW app, available
through the Apple Store and on Google Play in the coming days.


POSTS NAVIGATION

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David Crombie

Chief Executive Officer
Professionals Group Australia Ltd
professionals.com.au




RECENT POSTS

 * 360 Virtual Reality viewings deliver Australian real estate agents a
   competitive edge
 * All strata buildings in NSW must be fitted with window safety devices by 13
   March 2018
 * NCAT – Diversity Jurisdiction – Dealing with issues where a party permanently
   resides interstate
 * Bitcoin, Cryptocurrency, the Blockchain and Real Estate
 * Preparing for the Industry Reforms – Licensing and Training – what you need
   to know


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