www.mom.gov.sg
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45.60.242.162
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URL:
https://www.mom.gov.sg/eservices/services/ep-online
Submission: On February 03 via api from SG — Scanned from DE
Submission: On February 03 via api from SG — Scanned from DE
Form analysis 1 forms found in the DOM
POST /eservices/services/ep-online
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<h1 class="page-title"> Employment Pass (EP) Online </h1>
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<p>Employers or EAs can use EP Online to renew a pass, or to apply for a Training Employment Pass or an LOC. This service can also be used to update a pass holder’s residential address. To apply for an EP, S Pass, DP, LTVP, or issue and
cancel a pass, <a href="/eservices/services/apply-issue-or-cancel-a-pass">use <em>myMOM </em>Portal</a> instead.</p>
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<h3>Apply for EP, S Pass, DP or LTVP</h3>
<p>To apply for an <abbr class="glossarizer_replaced" title="Employment Pass" tabindex="0">EP</abbr>, S Pass, <abbr class="glossarizer_replaced" title="Dependant's Pass" tabindex="0">DP</abbr> or <abbr class="glossarizer_replaced"
title="Long Term Visit Pass" tabindex="0">LTVP</abbr> use <a href="/eservices/services/apply-issue-or-cancel-a-pass"><em>myMOM</em> Portal</a>.</p>
<h3>Log in once every 3 months</h3>
<p> You are encouraged to log in at least once every 3 months to ensure there are no irregular transactions. Accounts without activity for 12 months will be terminated.</p>
<p></p>
<div class="alert alert--tip">You must <a href="/eservices/services/work-pass-account-registration-wpar" class="link--service" style="display: inline;">register for an EP Online account</a> and add
<a href="/eservices/services/mymom-portal"><em>myMOM</em> Portal </a>eService for your Corppass users before you can log in.</div>
<p></p>
<h3>No need to endorse forms using a company stamp</h3>
<p>You don’t need to endorse forms using your company stamp. If the form still has the company stamp section, please ignore it.</p>
<h3>eService operating hours</h3>
<table class="table table--bordered">
<tbody>
<tr>
<th>Transactions</th>
<th>Availability</th>
</tr>
<tr>
<td>
<p>Apply (for Training EP only) </p>
<p>Enquire or Renew</p>
</td>
<td>
<ul>
<li>Every day, except 3am to 4am</li>
</ul>
</td>
</tr>
<tr>
<td>Other services </td>
<td>
<ul>
<li>Monday to Friday: 8am to 8pm</li>
<li>Saturday: 8am to 2pm</li>
<li>Except public holidays</li>
</ul>
</td>
</tr>
</tbody>
</table>
<p></p>
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<div class="ui-toggle " aria-multiselectable="true">
<h2 class="toggle__header" id="sign-up-for-an-account-business-employers" role="tab" aria-controls="panel-0"><span>Sign up for an account - business
employers</span><a href="#" class="toggle__link" aria-label="Collapsed"><span>Show</span></a></h2>
<div class="toggle__content js-hide" aria-hidden="true" role="tabpanel" aria-labelledby="sign-up-for-an-account-business-employers" id="panel-0">
<p>You can sign up for an EP Online account if you are:</p>
<ul>
<li>A business owner. You must be a Singapore citizen, Singapore permanent resident or an EntrePass holder.</li>
<li>An employee of a registered business. You must be a Singapore citizen or Singapore permanent resident.</li>
<li>A foreign employee of a registered business. You must hold an Employment Pass (EP), Personalised Employment Pass (<abbr class="glossarizer_replaced" title="Personalised Employment Pass" tabindex="0">PEP</abbr>), or S Pass.</li>
</ul>
<p>To sign up for an account you need:</p>
<ul>
<li><a href="http://www.singpass.gov.sg" class="link--external" target="_blank" rel="noopener noreferrer">Singpass</a></li>
<li>Unique Entity Number (<abbr class="glossarizer_replaced" title="Unique Entity Number" tabindex="0">UEN</abbr>)</li>
</ul>
<h3>How to sign up</h3>
<p>To sign up for an account:</p>
<ol>
<li>Log in to
<a href="/eservices/services/work-pass-account-registration-wpar" class="link--service" style="display: inline;">Work Pass Account Registration (<abbr class="glossarizer_replaced" title="Work Pass Account Registration" tabindex="0">WPAR</abbr>)</a>
using your Singpass.</li>
<li>Follow the instructions on the screen.</li>
<li>After <strong>5 working days</strong>, you can <a href="/eservices/services/work-pass-account-registration-wpar" class="link--service" style="display: inline;">check your application status</a>.</li>
</ol>
<h3>Your EP Online administrator's duties</h3>
<p>During registration, you must appoint an EP Online administrator. This person should preferably be the business owner, a director or a senior employee.</p>
<p>The administrator can appoint another administrator. You can appoint up to 2 administrators.</p>
<div class="alert alert--tip">
<p>You should appoint a second administrator. This will minimise any disruption to your business in case one of the administrators is not around or leaves the company.</p>
</div>
<p>The administrator can create up to 4 user accounts.</p>
<h3>Your Corppass administrator's duties</h3>
<p>Your Corppass administrator must also <a href="#allow-existing-ep-online-users-to-login-with-corppass">assign access</a> to the EP Online administrators and users for them to log in to EP Online.</p>
</div>
<h2 class="toggle__header" id="sign-up-for-an-account-employment-agencies" role="tab" aria-controls="panel-1"><span>Sign up for an account - employment
agencies</span><a href="#" class="toggle__link" aria-label="Collapsed"><span>Show</span></a></h2>
<div class="toggle__content js-hide" aria-hidden="true" role="tabpanel" aria-labelledby="sign-up-for-an-account-employment-agencies" id="panel-1">
<p>You can apply for an EP Online account as an employment agency to transact for your clients.</p>
<h3>How to sign up</h3>
<p>To sign up for an account:</p>
<ol>
<li>Read and understand the <a href="/-/media/mom/documents/services-forms/passes/onlineaccess_ea.pdf" class="link-pdf">EP Online / WP Online terms and conditions</a>.</li>
<li><a href="https://form.gov.sg/5bbc042dc6efe8000f712176" class="link--form" style="display: inline;" target="_blank" rel="noopener noreferrer">Sign up for EP Online account</a> and provide your key appointment holder’s NRIC.</li>
<li>To pay by <abbr class="glossarizer_replaced" title="General Interbank Recurring Order" tabindex="0">GIRO</abbr>, complete the
<a href="/-/media/mom/documents/services-forms/passes/wpol_giro_form.pdf" class="link-pdf">GIRO application form</a> and post it to:<br>
<br>
<strong>E-Payment & Admin Fee Management</strong><br> Work Pass Division<br> Ministry of Manpower<br> 18 Havelock Road<br> Singapore 059764
</li>
<li>After 7 working days, you can log in to your account.</li>
</ol>
<h3>Your EP Online administrator's duties</h3>
<p>During registration, you must appoint an EP Online administrator. This person must be a registered <abbr class="glossarizer_replaced" title="Key appointment holder" tabindex="0">KAH</abbr> or EA personnel.</p>
<p>The administrator can appoint another administrator. You can appoint up to 2 administrators.</p>
<div class="alert alert--tip">
<p>You should appoint a second administrator. This will minimise any disruption to your business in case one of the administrators is not around or leaves the company.</p>
</div>
<p>The administrator can create up to 4 user accounts.</p>
<h3>Your Corppass administrator's duties</h3>
<p>Your Corppass administrator must also <a href="#allow-existing-ep-online-users-to-login-with-corppass">assign access</a> to the EP Online administrators and users for them to log in to EP Online.</p>
</div>
<h2 class="toggle__header" id="allow-existing-ep-online-users-to-login-with-singpass" role="tab" aria-controls="panel-2"><span>Allow existing EP Online users to login with
Singpass</span><a href="#" class="toggle__link" aria-label="Collapsed"><span>Show</span></a></h2>
<div class="toggle__content js-hide" aria-hidden="true" role="tabpanel" aria-labelledby="allow-existing-ep-online-users-to-login-with-singpass" id="panel-2">
<p>Your Corppass admin user or sub-admin user must:</p>
<ol>
<li>Visit the <a rel="noopener noreferrer" href="http://www.corppass.gov.sg/" class="link--external" target="_blank">Corppass</a> portal and click the 'Log in with Singpass' button.</li>
<li>Go to the <strong>e-Service Access</strong> tab.</li>
<li>Choose <strong>Employment Pass Online (<abbr class="glossarizer_replaced" title="Employment Pass Online" tabindex="0">EPOL</abbr>)</strong> as one of your company’s eServices.</li>
<li>Assign <strong>Employment Pass Online (EPOL)</strong> eService to the EP Online administrators and users.</li>
</ol>
<p>If you have any queries on Corppass, visit the <a href="http://www.corppass.gov.sg">Corppass portal</a> or check with your Corppass admin.</p>
</div>
<h2 class="toggle__header" id="i-have-a-singpass-account-and-have-been-authorised-by-my-companys-corppass-admin-why-cant-i-log-in-to-ep-online" role="tab" aria-controls="panel-3"><span>I have a Singpass account, and have been authorised
by my company's Corppass admin. Why can't I log in to EP Online?</span><a href="#" class="toggle__link" aria-label="Collapsed"><span>Show</span></a></h2>
<div class="toggle__content js-hide" aria-hidden="true" role="tabpanel" aria-labelledby="i-have-a-singpass-account-and-have-been-authorised-by-my-companys-corppass-admin-why-cant-i-log-in-to-ep-online" id="panel-3">
<p>To log in, these steps must be completed:</p>
<ol>
<li>Your company must first <a href="#sign-up-for-an-account-business-employers">register for an EP Online account</a>.</li>
<li>Your EP Online administrator needs to grant you access.</li>
<li>Your Corppass administrator must <a href="#allow-existing-ep-online-users-to-login-with-corppass">assign you with EP Online access</a>.</li>
</ol>
<p>Not all Corppass users will be granted access to EP Online. We perform additional checks on the EP Online administrators and users to ensure that only eligible persons can perform work pass transactions.</p>
</div>
<h2 class="toggle__header" id="check-if-you-can-access-ep-online" role="tab" aria-controls="panel-4"><span>Check if you can access EP Online</span><a href="#" class="toggle__link" aria-label="Collapsed"><span>Show</span></a></h2>
<div class="toggle__content js-hide" aria-hidden="true" role="tabpanel" aria-labelledby="check-if-you-can-access-ep-online" id="panel-4">
<p>Before checking, you must ensure that:</p>
<ul>
<li>You are an active Corppass admin or user.</li>
<li>You’ve been authorised in Corppass to access EP Online.</li>
</ul>
<p>To check:</p>
<ol>
<li>Log in to your <a href="http://www.corppass.gov.sg" class="link--external" target="_blank" rel="noopener noreferrer">Corppass</a> account.</li>
<li>Go to assigned e-Services tab. You should see <strong>Employment Pass Online (EPOL)</strong> listed as one of your assigned e-Services.</li>
</ol>
<p>If <strong>Employment Pass Online (EPOL) </strong>is not listed as one of your assigned e-Services, please ask your Corppass admin user or sub-admin user to
<a href="#allow-existing-ep-online-users-to-login-with-corppass">assign the eService</a> to you.</p>
</div>
<h2 class="toggle__header" id="what-are-the-browser-requirements" role="tab" aria-controls="panel-5"><span>What are the browser requirements?</span><a href="#" class="toggle__link" aria-label="Collapsed"><span>Show</span></a></h2>
<div class="toggle__content js-hide" aria-hidden="true" role="tabpanel" aria-labelledby="what-are-the-browser-requirements" id="panel-5">
<p>You can use the following web browsers:</p>
<ul>
<li>Internet Explorer 11 (recommended)</li>
<li>Firefox version 24 or higher</li>
<li>Chrome version 30 or higher</li>
<li>Safari version 7 or higher</li>
</ul>
<p>You will need to allow browser popups for EP Online.</p>
<p>For details on technical requirements, read the <a href="/-/media/mom/documents/services-forms/passes/pcconfiguration-technical-guidelines.pdf" class="link-pdf">PC configuration and technical guidelines</a>.</p>
</div>
<h2 class="toggle__header" id="what-transactions-i-can-do-in-ep-online" role="tab" aria-controls="panel-6"><span>What transactions I can do in EP
Online?</span><a href="#" class="toggle__link" aria-label="Collapsed"><span>Show</span></a></h2>
<div class="toggle__content js-hide" aria-hidden="true" role="tabpanel" aria-labelledby="what-transactions-i-can-do-in-ep-online" id="panel-6">
<p>The appointed administrator and user can do the following transactions using EP Online:</p>
<ul>
<li>Apply for Letter of Consent and Training Employment Pass (not applicable to employment agencies).</li>
<li>Renew EP (excluding Sponsorship scheme), S Pass, Dependant's Pass (except dependants of Personalised Employment Pass), Long Term Visit Pass and Letter of Consent.</li>
<li>Upload relevant supporting documents for a work pass or related pass application.</li>
<li>Appeal for rejected applications.</li>
<li>Check application and renewal status.</li>
<li>View rejection reasons for most of the unsuccessful applications.</li>
<li>Print application outcome letter.</li>
<li>Check organisation’s S Pass quota and tier information.</li>
</ul>
</div>
<h2 class="toggle__header" id="what-payment-methods-can-i-use" role="tab" aria-controls="panel-7"><span>What payment methods can I use?</span><a href="#" class="toggle__link" aria-label="Collapsed"><span>Show</span></a></h2>
<div class="toggle__content js-hide" aria-hidden="true" role="tabpanel" aria-labelledby="what-payment-methods-can-i-use" id="panel-7">
<p>You can pay with:</p>
<ul>
<li>VISA</li>
<li>MasterCard</li>
<li>Internet Direct Debit</li>
<li>GIRO</li>
</ul>
</div>
<h2 class="toggle__header" id="i-am-not-sure-if-my-payment-was-successful-what-should-i-do" role="tab" aria-controls="panel-8"><span>I am not sure if my payment was successful. What should I
do?</span><a href="#" class="toggle__link" aria-label="Collapsed"><span>Show</span></a></h2>
<div class="toggle__content js-hide" aria-hidden="true" role="tabpanel" aria-labelledby="i-am-not-sure-if-my-payment-was-successful-what-should-i-do" id="panel-8">
<p>To check if your payment was successful:</p>
<ol>
<li>Log in to EP Online.</li>
<li>Use the “Enquire” function and choose “Payment Status”.</li>
<li>Choose the transaction type.</li>
</ol>
<p>The payment status shown should be “Paid”.</p>
<p>If payment status is “Failed”, you will need to re-submit the transaction and make payment again.</p>
</div>
<h2 class="toggle__header" id="can-i-request-for-a-refund-of-the-admin-fee" role="tab" aria-controls="panel-9"><span>Can I request for a refund of the admin
fee?</span><a href="#" class="toggle__link" aria-label="Collapsed"><span>Show</span></a></h2>
<div class="toggle__content js-hide" aria-hidden="true" role="tabpanel" aria-labelledby="can-i-request-for-a-refund-of-the-admin-fee" id="panel-9">
<p>We do not refund the administrative fees, as they are used to recover the cost of providing services (e.g. processing your applications).</p>
<p>However, if multiple payments were made due to our error, we will refund you for the excess payments.</p>
<p> </p>
</div>
<h2 class="toggle__header" id="how-do-i-pay-admin-fees-through-giro" role="tab" aria-controls="panel-10"><span>How do I pay admin fees through GIRO?</span><a href="#" class="toggle__link" aria-label="Collapsed"><span>Show</span></a>
</h2>
<div class="toggle__content js-hide" aria-hidden="true" role="tabpanel" aria-labelledby="how-do-i-pay-admin-fees-through-giro" id="panel-10">
<p></p>
<p>To pay the work pass administrative fees using GIRO:</p>
<ol>
<li>Print the <a href="/-/media/mom/documents/services-forms/passes/epol_ibgform.pdf" class="link-pdf">GIRO form</a>.</li>
<li>Complete Part 1 of the form.</li>
<li>Post the <strong>original completed form</strong> to:<br>
<br>
<strong>E-Payment & Admin Fee Management</strong><br> Ministry of Manpower<br> Work Pass Division<br> 18 Havelock Road<br> Singapore 059764
</li>
</ol>
<p>You will receive the outcome by post. It may take 4 weeks or more, depending on your bank. </p>
<p>Before the GIRO arrangement is up, you must pay the fees <a href="#what-payment-methods-can-i-use">using other methods</a>. Once the arrangement is up, deductions will start on the 17th of the following month (or the next
working day if the 17th is a weekend or public holiday). Please ensure you have enough funds for the deduction.</p>
</div>
<h2 class="toggle__header" id="what-is-the-difference-between-an-administrator-and-a-user" role="tab" aria-controls="panel-11"><span>What is the difference between an administrator and a
user?</span><a href="#" class="toggle__link" aria-label="Collapsed"><span>Show</span></a></h2>
<div class="toggle__content js-hide" aria-hidden="true" role="tabpanel" aria-labelledby="what-is-the-difference-between-an-administrator-and-a-user" id="panel-11">
<p>The administrator can:</p>
<ul>
<li>Grant access to the company’s employees as EP Online users.</li>
<li>Terminate users’ access if they leave the company or no longer need access.</li>
</ul>
<p></p>
<div class="alert alert--tip">You should appoint a second administrator. This will minimise any disruption to your business in case one of the administrators is not around or leaves the company.</div>
<p></p>
</div>
<h2 class="toggle__header" id="how-do-i-change-administrators-or-users" role="tab" aria-controls="panel-12"><span>How do I change administrators or
users?</span><a href="#" class="toggle__link" aria-label="Collapsed"><span>Show</span></a></h2>
<div class="toggle__content js-hide" aria-hidden="true" role="tabpanel" aria-labelledby="how-do-i-change-administrators-or-users" id="panel-12">
<p>If your EP Online administrator or user has left the company, or no longer needs access, your EP Online administrator must remove their access immediately.</p>
<p>Otherwise, we may suspend your company’s EP Online account.</p>
<p>To remove or appoint another administrator or user, your EP Online administrator must:</p>
<ol>
<li>Log in to EP Online.</li>
<li>Use the <strong>Manage User Account</strong> function to submit the request.</li>
</ol>
<p> Your request will be processed within 3 working days.</p>
<p>If you only have 1 EP Online administrator and the person has already left the company, you must submit a
<a href="https://form.gov.sg/5bbc042dc6efe8000f712176" class="link--form" style="display: inline;" target="_blank" rel="noopener noreferrer">request to change administrator</a> immediately.</p>
</div>
<h2 class="toggle__header" id="what-are-the-requirements-for-uploading-documents" role="tab" aria-controls="panel-13"><span>What are the requirements for uploading
documents?</span><a href="#" class="toggle__link" aria-label="Collapsed"><span>Show</span></a></h2>
<div class="toggle__content js-hide" aria-hidden="true" role="tabpanel" aria-labelledby="what-are-the-requirements-for-uploading-documents" id="panel-13">
<p>Please ensure the following, otherwise you may be asked to re-submit the documents: </p>
<ul>
<li>Scanned copies of the documents are clear and correct.</li>
<li>Every document is in <strong>PDF format</strong> and does <strong>not exceed 2MB</strong>.</li>
<li>Non-English documents must be uploaded together with an English translation as <strong>1 file</strong>. The translation can be done by a translation service provider. </li>
</ul>
<p>You can refer to the <a href="/-/media/mom/documents/services-forms/passes/documents-required-for-work-pass-applications.pdf" class="link-pdf">list of supporting documents</a> you need to upload when you apply:</p>
<ul>
<li><a href="/passes-and-permits/dependants-pass/documents-required">Dependant's Pass</a></li>
<li><a href="/passes-and-permits/long-term-visit-pass/documents-required">Long Term Visit Pass</a></li>
<li><a href="/passes-and-permits/loc-for-ica-issued-ltvp-holders/documents-required-for-selected-professions">Letter of Consent </a>(only needed for certain professions)</li>
<li><a href="/passes-and-permits/training-employment-pass/documents-required">Training Employment Pass</a></li>
</ul>
</div>
<h2 class="toggle__header" id="when-are-the-peak-periods-for-ep-online" role="tab" aria-controls="panel-14"><span>When are the peak periods for EP
Online?</span><a href="#" class="toggle__link" aria-label="Collapsed"><span>Show</span></a></h2>
<div class="toggle__content js-hide" aria-hidden="true" role="tabpanel" aria-labelledby="when-are-the-peak-periods-for-ep-online" id="panel-14">
<p>The peak periods for EP Online transactions are:</p>
<ul>
<li>Daily from 10am to 12pm, and 2pm to 4pm.</li>
<li>Mondays and days just before or after a public holiday.</li>
</ul>
<p>You may experience slower speeds during these periods. Avoid them if you can.</p>
</div>
<h2 class="toggle__header" id="how-do-i-close-my-ep-online-account" role="tab" aria-controls="panel-15"><span>How do I close my EP Online account?</span><a href="#" class="toggle__link" aria-label="Collapsed"><span>Show</span></a></h2>
<div class="toggle__content js-hide" aria-hidden="true" role="tabpanel" aria-labelledby="how-do-i-close-my-ep-online-account" id="panel-15">
<p>You can <a href="https://form.gov.sg/5bbc042dc6efe8000f712176" class="link--form" style="display: inline;" target="_blank" rel="noopener noreferrer">request to close your account</a>.</p>
</div>
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myMOM Portal, safe management measures, bring pass holders into Singapore (Entry
approval), paying salary, annual leave
From 11 April 2021, you need to log in to our eServices using Singpass instead
of Corppass. Visit go.gov.sg/corporate-login for more info.
EMPLOYMENT PASS (EP) ONLINE
Employers or EAs can use EP Online to renew a pass, or to apply for a Training
Employment Pass or an LOC. This service can also be used to update a pass
holder’s residential address. To apply for an EP, S Pass, DP, LTVP, or issue and
cancel a pass, use myMOM Portal instead.
* For business employers and EAs Log in to EP Online with Singpass
* For pass holders (for personal transactions) Log in to EP Online with
Singpass
Service is online
Availability
24 hours
APPLY FOR EP, S PASS, DP OR LTVP
To apply for an EP, S Pass, DP or LTVP use myMOM Portal.
LOG IN ONCE EVERY 3 MONTHS
You are encouraged to log in at least once every 3 months to ensure there are no
irregular transactions. Accounts without activity for 12 months will be
terminated.
You must register for an EP Online account and add myMOM Portal eService for
your Corppass users before you can log in.
NO NEED TO ENDORSE FORMS USING A COMPANY STAMP
You don’t need to endorse forms using your company stamp. If the form still has
the company stamp section, please ignore it.
ESERVICE OPERATING HOURS
Transactions Availability
Apply (for Training EP only)
Enquire or Renew
* Every day, except 3am to 4am
Other services
* Monday to Friday: 8am to 8pm
* Saturday: 8am to 2pm
* Except public holidays
SIGN UP FOR AN ACCOUNT - BUSINESS EMPLOYERSSHOW
You can sign up for an EP Online account if you are:
* A business owner. You must be a Singapore citizen, Singapore permanent
resident or an EntrePass holder.
* An employee of a registered business. You must be a Singapore citizen or
Singapore permanent resident.
* A foreign employee of a registered business. You must hold an Employment Pass
(EP), Personalised Employment Pass (PEP), or S Pass.
To sign up for an account you need:
* Singpass
* Unique Entity Number (UEN)
HOW TO SIGN UP
To sign up for an account:
1. Log in to Work Pass Account Registration (WPAR) using your Singpass.
2. Follow the instructions on the screen.
3. After 5 working days, you can check your application status.
YOUR EP ONLINE ADMINISTRATOR'S DUTIES
During registration, you must appoint an EP Online administrator. This person
should preferably be the business owner, a director or a senior employee.
The administrator can appoint another administrator. You can appoint up to 2
administrators.
You should appoint a second administrator. This will minimise any disruption to
your business in case one of the administrators is not around or leaves the
company.
The administrator can create up to 4 user accounts.
YOUR CORPPASS ADMINISTRATOR'S DUTIES
Your Corppass administrator must also assign access to the EP Online
administrators and users for them to log in to EP Online.
SIGN UP FOR AN ACCOUNT - EMPLOYMENT AGENCIESSHOW
You can apply for an EP Online account as an employment agency to transact for
your clients.
HOW TO SIGN UP
To sign up for an account:
1. Read and understand the EP Online / WP Online terms and conditions.
2. Sign up for EP Online account and provide your key appointment holder’s
NRIC.
3. To pay by GIRO, complete the GIRO application form and post it to:
E-Payment & Admin Fee Management
Work Pass Division
Ministry of Manpower
18 Havelock Road
Singapore 059764
4. After 7 working days, you can log in to your account.
YOUR EP ONLINE ADMINISTRATOR'S DUTIES
During registration, you must appoint an EP Online administrator. This person
must be a registered KAH or EA personnel.
The administrator can appoint another administrator. You can appoint up to 2
administrators.
You should appoint a second administrator. This will minimise any disruption to
your business in case one of the administrators is not around or leaves the
company.
The administrator can create up to 4 user accounts.
YOUR CORPPASS ADMINISTRATOR'S DUTIES
Your Corppass administrator must also assign access to the EP Online
administrators and users for them to log in to EP Online.
ALLOW EXISTING EP ONLINE USERS TO LOGIN WITH SINGPASSSHOW
Your Corppass admin user or sub-admin user must:
1. Visit the Corppass portal and click the 'Log in with Singpass' button.
2. Go to the e-Service Access tab.
3. Choose Employment Pass Online (EPOL) as one of your company’s eServices.
4. Assign Employment Pass Online (EPOL) eService to the EP Online
administrators and users.
If you have any queries on Corppass, visit the Corppass portal or check with
your Corppass admin.
I HAVE A SINGPASS ACCOUNT, AND HAVE BEEN AUTHORISED BY MY COMPANY'S CORPPASS
ADMIN. WHY CAN'T I LOG IN TO EP ONLINE?SHOW
To log in, these steps must be completed:
1. Your company must first register for an EP Online account.
2. Your EP Online administrator needs to grant you access.
3. Your Corppass administrator must assign you with EP Online access.
Not all Corppass users will be granted access to EP Online. We perform
additional checks on the EP Online administrators and users to ensure that only
eligible persons can perform work pass transactions.
CHECK IF YOU CAN ACCESS EP ONLINESHOW
Before checking, you must ensure that:
* You are an active Corppass admin or user.
* You’ve been authorised in Corppass to access EP Online.
To check:
1. Log in to your Corppass account.
2. Go to assigned e-Services tab. You should see Employment Pass Online (EPOL)
listed as one of your assigned e-Services.
If Employment Pass Online (EPOL) is not listed as one of your assigned
e-Services, please ask your Corppass admin user or sub-admin user to assign the
eService to you.
WHAT ARE THE BROWSER REQUIREMENTS?SHOW
You can use the following web browsers:
* Internet Explorer 11 (recommended)
* Firefox version 24 or higher
* Chrome version 30 or higher
* Safari version 7 or higher
You will need to allow browser popups for EP Online.
For details on technical requirements, read the PC configuration and technical
guidelines.
WHAT TRANSACTIONS I CAN DO IN EP ONLINE?SHOW
The appointed administrator and user can do the following transactions using EP
Online:
* Apply for Letter of Consent and Training Employment Pass (not applicable to
employment agencies).
* Renew EP (excluding Sponsorship scheme), S Pass, Dependant's Pass (except
dependants of Personalised Employment Pass), Long Term Visit Pass and Letter
of Consent.
* Upload relevant supporting documents for a work pass or related pass
application.
* Appeal for rejected applications.
* Check application and renewal status.
* View rejection reasons for most of the unsuccessful applications.
* Print application outcome letter.
* Check organisation’s S Pass quota and tier information.
WHAT PAYMENT METHODS CAN I USE?SHOW
You can pay with:
* VISA
* MasterCard
* Internet Direct Debit
* GIRO
I AM NOT SURE IF MY PAYMENT WAS SUCCESSFUL. WHAT SHOULD I DO?SHOW
To check if your payment was successful:
1. Log in to EP Online.
2. Use the “Enquire” function and choose “Payment Status”.
3. Choose the transaction type.
The payment status shown should be “Paid”.
If payment status is “Failed”, you will need to re-submit the transaction and
make payment again.
CAN I REQUEST FOR A REFUND OF THE ADMIN FEE?SHOW
We do not refund the administrative fees, as they are used to recover the cost
of providing services (e.g. processing your applications).
However, if multiple payments were made due to our error, we will refund you for
the excess payments.
HOW DO I PAY ADMIN FEES THROUGH GIRO?SHOW
To pay the work pass administrative fees using GIRO:
1. Print the GIRO form.
2. Complete Part 1 of the form.
3. Post the original completed form to:
E-Payment & Admin Fee Management
Ministry of Manpower
Work Pass Division
18 Havelock Road
Singapore 059764
You will receive the outcome by post. It may take 4 weeks or more, depending on
your bank.
Before the GIRO arrangement is up, you must pay the fees using other
methods. Once the arrangement is up, deductions will start on the 17th of the
following month (or the next working day if the 17th is a weekend or public
holiday). Please ensure you have enough funds for the deduction.
WHAT IS THE DIFFERENCE BETWEEN AN ADMINISTRATOR AND A USER?SHOW
The administrator can:
* Grant access to the company’s employees as EP Online users.
* Terminate users’ access if they leave the company or no longer need access.
You should appoint a second administrator. This will minimise any disruption to
your business in case one of the administrators is not around or leaves the
company.
HOW DO I CHANGE ADMINISTRATORS OR USERS?SHOW
If your EP Online administrator or user has left the company, or no longer needs
access, your EP Online administrator must remove their access immediately.
Otherwise, we may suspend your company’s EP Online account.
To remove or appoint another administrator or user, your EP Online administrator
must:
1. Log in to EP Online.
2. Use the Manage User Account function to submit the request.
Your request will be processed within 3 working days.
If you only have 1 EP Online administrator and the person has already left the
company, you must submit a request to change administrator immediately.
WHAT ARE THE REQUIREMENTS FOR UPLOADING DOCUMENTS?SHOW
Please ensure the following, otherwise you may be asked to re-submit the
documents:
* Scanned copies of the documents are clear and correct.
* Every document is in PDF format and does not exceed 2MB.
* Non-English documents must be uploaded together with an English translation
as 1 file. The translation can be done by a translation service provider.
You can refer to the list of supporting documents you need to upload when you
apply:
* Dependant's Pass
* Long Term Visit Pass
* Letter of Consent (only needed for certain professions)
* Training Employment Pass
WHEN ARE THE PEAK PERIODS FOR EP ONLINE?SHOW
The peak periods for EP Online transactions are:
* Daily from 10am to 12pm, and 2pm to 4pm.
* Mondays and days just before or after a public holiday.
You may experience slower speeds during these periods. Avoid them if you can.
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Last Updated: 18 October 2021
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