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A FORMER POLICE DETECTIVE TAKES CHARGE AT ALLIANZ PARTNERS AUSTRALIA

by Daniel Wood 21 Aug 2021
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A FORMER POLICE DETECTIVE TAKES CHARGE AT ALLIANZ PARTNERS AUSTRALIA | INSURANCE
BUSINESS

Chris McHugh (pictured), the new CEO of Allianz Partners Australia, brings two
decades of executive experience with Suncorp Group and more than 10 years as a
detective inspector with the NSW Police Service. He also has strong connections
with state and federal regulators.

McHugh told Insurance Business what motivates him as he takes on his new role.

“I have a deep affinity and genuine passion for being there when people need us
the most,” he said, referring to his track record running personal injury, life
and travel insurance portfolios over the last 20 years.

“To be able to lead a business whose DNA is being there for people in times of
need is a great privilege,” he said, a response that would have been equally
appropriate if he was back with the police force.

At Suncorp, McHugh led the combined operations of workers’ compensation,
compulsory third party insurance (CTP) and travel insurance.

The new CEO played a part in government reforms of workers’ compensation
schemes. In a paper looking at the impact of privatising personal injury
insurance schemes he argued that governments should regulate personal injury
insurance schemes but leave the rest to the market, “to increase productivity
and maximise value for the community.”

Now, he believes his new role with Allianz Partners is fundamentally one of
leadership.

“Specifically, leading the strategic development of the organisation as it
navigates the transition through a challenging period for many organisations
impacted by the constraints of COVID-19 toward a post COVID environment,
ensuring the organisation is well placed to respond and adapt to the
opportunities that will present themselves to our business,” he said.

He also wants to increase the level of integration between Allianz Partners’
Australian business and the global Allianz organization. 

McHugh said this was about, “ensuring we capitalise on the global scale and
capabilities of our organisation that are cost effective and fit for purpose for
the Australian market.”

He also aims to ensure Allianz Partners embodies, “the highest levels of
customer centricity and technical excellence.”

One obstacle to the new CEO’s plans, however, could be rising costs.

Read more: Steadfast CEO warns of insurance industry's rising costs

Yet McHugh said his main challenge is the ongoing impact of COVID-19 on the
markets Allianz Partners operates in.

“Assisting the team and broader business to navigate this period in a way that
ensures we are highly adaptive to our volatile environment, as well as ensuring
we are best placed to capitalise on opportunities as they arise in the
transition out of COVID-19 is critical,” he explained.

A key focus, he said, will be managing the delicate balance of the business’s
immediate and strategic needs. He hopes to re-establish the overseas student
health market, for example, as quickly as possible.

Read more: Allianz Partners delivers update on health insurance for
international students

“I think there is opportunity, at the right time, for all stakeholders in this
sector to align and support the safe and durable re-entry of students into
Australia. We have a role to play in advocating for and supporting this process
with industry stakeholders, universities and students to re-establish this
critical market as quickly and sustainably as possible,” he said.

McHugh also pledged Allianz Partners’ support for the United Nation’s
Sustainable Development Goals as part of his company’s new relationship with the
World Trade Organisation (WTO).

McHugh replaces acting CEO, Miranda Fennell, who returns to her role as Allianz
Partners’ chief risk and compliance officer for the Australian region.

RELATED STORIES:

 * Allianz Partners joins UNWTO Affiliate Members network
 * Allianz Partners launches portal to speed up COVID-19 refund process

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