www.santanderconsumer.co.uk
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Submitted URL: https://www.santanderconsumer.co.uk/fair-wear-tear-guidance)
Effective URL: https://www.santanderconsumer.co.uk/fair-wear-tear-guidance/
Submission: On October 26 via manual from GB — Scanned from GB
Effective URL: https://www.santanderconsumer.co.uk/fair-wear-tear-guidance/
Submission: On October 26 via manual from GB — Scanned from GB
Form analysis
2 forms found in the DOMGET /
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</form>
GET https://www.santanderconsumer.co.uk/
<form role="search" method="get" class="search-form" action="https://www.santanderconsumer.co.uk/">
<label>
<input type="search" class="search-field form-control" placeholder="Search …" value="" name="s">
</label>
<input type="submit" class="search-submit btn btn-default" value="Search">
</form>
Text Content
Skip to content * Home * Products & Services * Back * Products & Services * Personal customers * Back * Personal customers * Purchase Plan * Purchase Plan with a balloon * Personal Contract Purchase * Personal Contract Hire * Business customers * Back * Business customers * Lease Purchase * Lease Purchase with a balloon * Contract Purchase * Contract Hire * Find a retailer/dealer * Existing customers * Back * Existing customers * Getting Started * Manage your account * Back * Manage your account * Make a payment * Request a settlement figure * Change your payment date * Update your personal details * Advise us of your PCP intention * Request a copy of your agreement * Request a finance clearance * Authorise a third party * Create or manage your direct debit * Manage your Contract Hire account * Back * Manage your Contract Hire account * Change your payment date * Update your personal details * Request an early termination * Request a copy of an invoice * Mileage modification request * Request an Informal Extension * End of contract invoice query * Make a Contract Hire complaint * Contract Hire money worries * Make a complaint * Money worries * Your data * Offers * News & Insights * Help & Support * About us * Careers * Sustainability * Your Red Car * I am a: * Customer * Dealer * About us * Careers * Sustainability * Your Red Car * * Products & Services * * * PRODUCTS & SERVICES We offer a full range of finance products and associated services through a network of trusted and approved dealer partners * Discover our products & services * Find a retailer/dealer * * Personal Customers * Purchase Plan * Purchase Plan with a balloon * Personal Contract Purchase * Personal Contract Hire * * Business customers * Lease Purchase * Lease Purchase with a balloon * Contract Purchase * Contract Hire * Existing customers * * * EXISTING CUSTOMERS You can manage many aspects of your account right here with our online forms * If you’re a new customer, we have a simple guide to get you started * Getting Started * Money worries * Make a complaint * Your data * * Manage your account * Make a payment * Request a settlement figure * Change your payment date * Update your personal details * Advise us of your PCP intentions * Request a copy of your agreement * Request a finance clearance * Authorise a third party * Create or manage your direct debit * * Manage your Contract Hire account * Change your payment date * Update your personal details * Request an early termination * Request a copy of an invoice * Mileage modification request * Request an Informal Extension * End of contract invoice query * Make a Contract Hire complaint * Contract Hire money worries * Process of handing back your vehicle * Offers * News & Insights * Help & Support * * * * Home > Fair wear & tear guidance FAIR WEAR & TEAR GUIDANCE We want to make the process of handing back your vehicle as simple and transparent as possible. When vehicles are returned at the end of the term, they should be in good condition. To remove ambiguity around what we mean by “good condition”, we use the British Vehicle Rental and Leasing Association (BVRLA) ‘Guide to Fair Wear and Tear’. These independent guidelines allow us to apply fair and consistent standard to all vehicles when returned. View the guide NEED HELP? * Live chat * FAQ * Get in touch * Terms of use * Your data * Cookies * Accessibility * Cyber security tips © 2022 Santander Consumer (UK) plc Finance by Santander Consumer (UK) plc, subject to status, terms and conditions. Applicants must be 18 or over. Guarantee/indemnity may be required. MANAGE MY COOKIES . ESSENTIAL Always Active These cookies are always on and essential in enabling you to move around our websites securely. EXPERIENCE AND INSIGHT Experience and insight These cookies help us to understand how people use our website so that we can make them easier for everyone to use. BACK BUTTON PERFORMANCE COOKIES Vendor Search Search Icon Filter Icon Clear checkbox label label Apply Cancel Consent Leg.Interest checkbox label label checkbox label label checkbox label label Save and go to site WE USE COOKIES TO GIVE YOU THE BEST ONLINE EXPERIENCE Essential cookies make this website work and are for your security. To help personalise and tailor content to you here and on other websites, we use optional cookies. We won't use these without your consent. Our Cookie policy is always available on our menu. You can change your preference settings by selecting 'Manage my cookies' at any time. Accept all cookies Manage my cookies Chat with us