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Get a demo
 * Platform
   FOR TEAMS
   Social Marketing
   Trusted by more than 20,000 brands
   Social Commerce
   Achieve 4X the revenue in half the time
   Social Customer Care
   Meet the customer in their channel of choice
   Service Management
   Customizable consumer service
   EMPLIFI PLATFORM
   The only unified and scalable social media management platform
   
   Explore the platform
 * Customers
   All stories
   CUSTOMER SUCCESS STORIES
   Benefit Cosmetics
   The beauty brand’s audience-first approach to content
   Toyota
   Driving customer engagement with deep insights
   Kimpton Hotels
   Why UGC is a critical part of their guest experience
   Stanley
   How the iconic brand increased product reviews and engagement
   Freshpet
   Streamlining customer interactions across channels
   Hardee's
   Using social listening to capitalize on trending moments
   Bath & Body Works
   How the retailer is growing their community
   Aeromexico
   How the airline became one of the most loved travel brands on social
   INDUSTRIES
   Agencies
   Consumer Packaged Goods
   Media & Entertainment
   Restaurants
   Retail & eCommerce
   Sports
   Travel & Hospitality
   OUTPACE YOUR COMPETITION
   We’re recognized as a market leader in innovation and for our drive to give
   brands all the tools they need
   
   Get a demo
 * Resources
   INSIGHTS
   Blog
   Get up to speed on the latest trends, tips, and best practices to power your
   strategy
   Resource center
   Your resource center for everything social marketing, commerce, and care
   Webinars
   Latest insights on marketing, commerce, and care, straight from the experts
   Industry benchmarks
   Uncover the latest social media trends
   Community corner
   A space for our community to get the latest insights
   Key terms glossary
   CUSTOMERS
   Learning center
   On-demand learning space for product training and best practices
   Documentation
   Learn how to get the most out of your Emplifi products
   Support
   See the real-time status of Emplifi platforms and submit a technical support
   request
   LATEST POST
   How to manage social media like a pro: A comprehensive guide
   
   Read article
 * Company
   ABOUT US
   Leadership
   Learn about our team of experienced executives driving innovation at Emplifi
   Events
   Connect and engage with us. Attend our meetups, conferences, and events
   Partners
   We partner with the world’s most trusted platforms, tech solutions, and
   services
   Careers
   Learn about working at Emplifi, and find the perfect role for you
   Media & Press
   Keep up to date with news and insights from our newsroom
   Contact Us
   Get in touch with Emplifi
   PRIVACY AND LEGAL
   Trust Center
   Innovation with trust, security, and privacy at our core
   ABOUT EMPLIFI
   Emplifi provides brands with insights needed to empathize with customers and
   amplify the right experiences
   
   Learn more about Emplifi
   Get a demo Login


THE BEST SOCIAL MEDIA MANAGEMENT PLATFORM FOR MARKETING, COMMERCE, AND CARE



Streamline and scale your social media operations with Emplifi’s AI-powered
platform. Discover why your peers voted us as the best partner to create
seamless digital customer experiences.

Get a demo


THE MOST INNOVATIVE COMPANIES USE EMPLIFI



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SOCIAL AT SCALE


CONNECT EVERY CUSTOMER TOUCHPOINT TO INCREASE ENGAGEMENT, REVENUE, AND LOYALTY

Customer behaviors continuously shift, and that puts pressure on any brand to
keep up. Whether your team is small or widely distributed, our social media
management platform scales to meet your business goals across social media
marketing, commerce, and care. We offer modular yet integrated solutions to
connect every digital touchpoint across geography, channel, and products so that
as customers evolve, so can you.

Social Marketing


20,000 BRANDS USE EMPLIFI TO POWER SOCIAL MEDIA MANAGEMENT





 * Never miss a beat with comprehensive social listening

 * Confidently manage widely distributed social publishing

 * Respond to evolving customer behaviors with actionable intelligence



Learn more: Unlock growth with AI-powered social media management

Social Commerce


GENERATE 4X THE REVENUE IN HALF THE TIME





 * Discover, validate, and scale user-generated content

 * Increase revenue and conversions with customer ratings and reviews

 * Connect with clients in the heat of the moment with chat and video



Learn more: Maximize revenue with social commerce

Social Customer Care


MEET YOUR CUSTOMERS ON THEIR CHANNEL OF CHOICE





 * AI-powered discovery of customer inquiries

 * Wow customers with fast and thorough replies

 * Integrate with any case management solution for comprehensive tracking



Learn more: Simplify the complexities of consumer service

Service Management


CUSTOMIZABLE CONSUMER SERVICE





 * Empower your service agents to support and manage cases across all digital
   touchpoints

 * Increase agent efficiency with AI and automation

 * Resolve cases faster and more effectively with agent access to consistent
   information from one central repository



Learn more: Build exceptional customer experiences at every touchpoint





BATH & BODY WORKS BOOSTS CUSTOMER ENGAGEMENT WITH EMPLIFI






 * 25% INCREASE IN COMMUNITY SIZE


 * 38% REDUCTION IN RESPONSE TIME


 * 46% INCREASE IN CONVERSIONS VERSUS COMPETITORS



"For Bath & Body Works, embracing digital transformation was essential. It’s
more than just using technology as a tool. It’s about speaking the language of
our times to connect deeply with our customers. It’s the blend of technology and
personal touch that defines our customer success experience."

 * Mahmoud Zammer

 * Marketing Executive, Bath & Body Works



Read the full story

EMPLIFI FOR INDUSTRIES


BRANDS WORLDWIDE CHOOSE EMPLIFI

Whether you're an agency supporting thousands of brands, a direct-to-consumer
retailer, or one of the biggest consumer brands on the market, your social media
management is in good hands with Emplifi.


CONSUMER PACKAGED GOODS



For CPG brands, staying on top of consumer trends and responding quickly to
audience feedback is critical. Emplifi empowers these brands to create
personalized experiences that foster lasting loyalty, while delivering campaigns
that resonate and engage consumers in meaningful ways.

Discover more



RETAIL & ECOMMERCE



Retail and eCommerce brands thrive when they create seamless, personalized
shopping journeys. With Emplifi, they can effortlessly boost conversions and
enhance customer satisfaction by integrating UGC, social media marketing, and
real-time engagement across every touchpoint.

Discover more



MEDIA & ENTERTAINMENT



Whether it's building fan communities or amplifying content, media and
entertainment brands benefit from leveraging social insights to create deeper
connections with their audience. Emplifi helps these brands keep their finger on
the pulse of trends and maximize engagement opportunities.

Discover more



TRAVEL & HOSPITALITY



Fully booked reservations, happy travelers, and return visits powered by Emplifi

Discover more



RESTAURANTS



New and repeat diners, improved front and back of the house operations, and real
profits powered by social.

Discover more



SPORTS



More fans, more ticket sales, more merchandise profits, all powered by social.

Discover more



AGENCIES



Emplifi fuels agency growth with innovative technology and scalable solutions.

Discover more





INCREASE REVENUE AND IMPRESS CUSTOMERS AT SCALE WITH A UNIFIED SOLUTION FOR
SOCIAL MEDIA MANAGEMENT








INSIGHTS FROM EMPLIFI

Explore our latest blogs and comprehensive guides designed to help you master
customer experience strategies and drive growth.




REPORT: 2024 SOCIAL MEDIA BENCHMARKS

Unlock 2024's top social media trends with our latest benchmarks report for
data-driven success.

Read more


MANAGE SOCIAL MEDIA LIKE A PRO

Master social media management with these key strategies, top KPIs, and tips to
maximize impact of your work.

Read more


WHY YOUR BRAND NEEDS A UGC PLATFORM

Shifting customer expectations and preferences tell us one thing: Your brand
needs social proof.

Read more


READY TO TRANSFORM YOUR SOCIAL MEDIA EFFORTS?

Emplifi helps boost efficiency, increase revenue, and scale your social media —
whether you have a small team or a complex product. Want to see how? Let’s talk
today.



Get a demo


WHAT CAN YOU EXPECT?

 * A partner who cares about your strategy and objectives

 * Live demo showing how we differentiate from the pack

 * No pressure, just advice




OUTPACE YOUR COMPETITION WITH EASY-TO-USE, INNOVATIVE SOLUTIONS

We’re recognized as a market leader in innovation, customer support, and ease of
use from these organizations.



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SOLUTIONS


INDUSTRIES


RESOURCES


COMPANY


SOLUTIONS

 * Social Marketing

 * Social Commerce

 * Social Customer Care

 * Service & Agent Case Management


INDUSTRIES

 * Agencies

 * Consumer packaged Goods

 * Media & Entertaiment

 * Sports

 * Retail & eCommerce

 * Travel & Hospitality

 * Restaurants


RESOURCES

 * Blog

 * Webinars

 * Community corner

 * Resource center

 * Industry Benchmarks

 * Key Terms Glossary

 * Learning center

 * Documentation

 * Support


COMPANY

 * About us

 * Trust Center

 * Leadership

 * Media & Press

 * Events

 * Careers

 * Contact us

 * Emplifi Learning

 * Empathy, amplified.™

Scale your impact, increase revenue & impress your clients with a unified
solution for social media based marketing, commerce, and care.



 * Website privacy policy

 * Product privacy policy

 * Terms of use

 * Report a violation

 * Whistleblowing

 * Modern slavery statement

© 2020-2024 Emplifi Inc. All rights reserved. Emplifi™ and Empathy, amplified.™
are trademarks of Emplifi Inc. All product names and logos are trademarks or
registered trademarks of their respective owners.








WE CARE ABOUT YOUR PRIVACY

We and our partners store and/or access information on a device, such as unique
IDs in cookies to process personal data. You may accept or manage your choices
by clicking below or at any time in the privacy policy page. These choices will
be signaled to our partners and will not affect browsing data.


WE AND OUR PARTNERS PROCESS DATA TO PROVIDE:

Use precise geolocation data. Actively scan device characteristics for
identification. Store and/or access information on a device. Personalised ads
and content, ad and content measurement, audience insights and product
development. List of Partners (vendors)

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ABOUT YOUR PRIVACY

We process your data to deliver content or advertisements and measure the
delivery of such content or advertisements to extract insights about our
website. We share this information with our partners on the basis of consent.
You may exercise your right to consent, based on a specific purpose below or at
a partner level in the link under each purpose. These choices will be signaled
to our vendors participating in the Transparency and Consent Framework.
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Targeting Cookies

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relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

FUNCTIONAL COOKIES

Functional Cookies

These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
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PERFORMANCE COOKIES

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These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to block
or alert you about these cookies, but some parts of the site will not then work.
These cookies do not store any personally identifiable information.

STORE AND/OR ACCESS INFORMATION ON A DEVICE

Store and/or access information on a device

Cookies, device identifiers, or other information can be stored or accessed on
your device for the purposes presented to you.

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PERSONALISED ADS AND CONTENT, AD AND CONTENT MEASUREMENT, AUDIENCE INSIGHTS AND
PRODUCT DEVELOPMENT

Personalised ads and content, ad and content measurement, audience insights and
product development

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   Personalised ads can be shown to you based on a profile about you.

 * CREATE A PERSONALISED CONTENT PROFILE
   
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   Personalised content can be shown to you based on a profile about you.

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 * MEASURE CONTENT PERFORMANCE
   
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 * APPLY MARKET RESEARCH TO GENERATE AUDIENCE INSIGHTS
   
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 * DEVELOP AND IMPROVE PRODUCTS
   
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USE PRECISE GEOLOCATION DATA

Use precise geolocation data

Your precise geolocation data can be used in support of one or more purposes.
This means your location can be accurate to within several meters.

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ACTIVELY SCAN DEVICE CHARACTERISTICS FOR IDENTIFICATION

Actively scan device characteristics for identification

Your device can be identified based on a scan of your device's unique
combination of characteristics.

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ENSURE SECURITY, PREVENT FRAUD, AND DEBUG

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Your data can be used to monitor for and prevent fraudulent activity, and ensure
systems and processes work properly and securely.

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TECHNICALLY DELIVER ADS OR CONTENT

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Your device can receive and send information that allows you to see and interact
with ads and content.

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MATCH AND COMBINE OFFLINE DATA SOURCES

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Data from offline data sources can be combined with your online activity in
support of one or more purposes

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LINK DIFFERENT DEVICES

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Different devices can be determined as belonging to you or your household in
support of one or more of purposes.

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RECEIVE AND USE AUTOMATICALLY-SENT DEVICE CHARACTERISTICS FOR IDENTIFICATION

Always Active

Your device might be distinguished from other devices based on information it
automatically sends, such as IP address or browser type.

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