helpx.adobe.com
Open in
urlscan Pro
2a02:26f0:7100::213:c6c8
Public Scan
Submitted URL: https://infura-ipfs.io/ipfs/QmdNhSFgj7MgPwe6rGCRLzuBAyQLEZL6ycuCDQVD4J27dk
Effective URL: https://helpx.adobe.com/download-install/kb/acrobat-users-sign-in-error.html
Submission: On November 04 via automatic, source phishtank — Scanned from DE
Effective URL: https://helpx.adobe.com/download-install/kb/acrobat-users-sign-in-error.html
Submission: On November 04 via automatic, source phishtank — Scanned from DE
Form analysis 0 forms found in the DOM
Text Content
Acrobat users encountering sign-in prompts or are unable to sign in
* * * * Adobe
* * * Creativity & Design Creativity Creativity & Design
* * * * What is Creative Cloud? Creative apps and services
for everyone
* * Photographers Lightroom, Photoshop, and more
* Students and teachers Save over 60% on Creative
Cloud
* Individuals 20+ creative apps, Acrobat, and more
* Business Solutions for teams and enterprises
* Schools and universities Simple administration and
licensing
* View plans and pricing Simple administration and
licesing
* Featured products
* Photoshop Image editing and design
* Adobe Express All-in-one design, video, photo, and
PDF app
* Lightroom Photo editing and organization
* Illustrator Vector graphics and illustration
* Premiere Pro Video editing and production
* Adobe Stock High-quality licensable assets
* View all products
* * Explore
* Photo
* Graphic design
* Video
* Illustration
* Social media
* 3D & AR
* PDF
* New releases
* Adobe Firefly AI-powered content creation
* * *
* * Find the perfect app in about 60 seconds.
* Get started
* PDF & E-signatures
* * * Products
* Adobe Acrobat The complete PDF solution
* Acrobat plans and pricing
* Adobe Acrobat Sign The complete e-signature
solution
* E-signature plans and pricing
* Acrobat Reader View, scan, and annotate PDFs
* View all products
* * Shop for
* Business
* Students & Teachers
* Home & Personal
* Government
* * Online Tools
* PDF to Word
* Compress PDF
* Merge PDF
* Word to PDF
* View all tools
* Business Resources
* Developer resources
* E-signature tutorials
* Events & Webinars
* Articles & reports
* * * Acrobat Pro
* Create, edit, and sign documents with our
all-in-one PDF and e-signature solution.
Start free trial
* Marketing & Commerce
* * * * Adobe Experience Cloud
* Solutions
* Data insights and audiences
* Personalized insights & engagement
* Content management
* Content supply chain
* Commerce
* Customer journeys
* B2B marketing
* Request a demo
* * Products
* Analytics
* Real-Time CDP
* Marketo Engage
* Commerce (Magento)
* Workfront
* Customer Journey Analytics
* Product Analytics
* Journey Optimizer
* Experience Manager Sites (CMS)
* Experience Manager Assets (DAM)
* View all products
* * * Artificial Intelligence
* Sensei
* Sensei GenAI
* Resources
* Resource center
* Customer success stories
* * Support
* Services and support
* Training
* Help documentation
* Partners
* Events
* Adobe Summit
* Help & Support
* * Help and support
* Help Center Troubleshooting and how-tos
* Enterprise Support Dedicated help for large
organizations
* Adobe Support Community
* Download and install
* Contact us
* Common tasks
* Manage my account
* Manage my plan
* Learning resources
* Creative Cloud tutorials Learn with tutorials
designed to inspire
* Adobe Express Quick videos to start a project
* Acrobat tutorials Learn the basics or refine your
skills
* Adobe Experience League Personalized learning to
develop your skills
* * *
* * Make social content and more with Adobe Express
video tutorials.
* Get started
* Adobe
* * Sign In
*
*
ACROBAT USERS ENCOUNTERING SIGN-IN PROMPTS OR ARE UNABLE TO SIGN IN
Search
On this page
* Issue
* Resolution
Applies to: Adobe Acrobat Download and Installation
某些 Creative Cloud 应用程序、服务和功能在中国不可用。
Adobe Acrobat has made certain fixes and updates to its licensing workflows. As
a result, Acrobat will now start pinging the new Adobe servers for completing
the licensing workflows. This change is being rolled out to users in phases. For
most users, we have ensured that this change is seamless without any prompts or
interruptions. However, in some scenarios, users might be prompted to sign in,
depending on their machine configuration. This is required to validate
subscription status with the new Adobe licensing servers. If you’re an Acrobat
user and are prompted to sign in, then simply signing in to the Acrobat
application with correct credentials will work for you. If you’re unable to sign
in and are facing issues, then you can try the troubleshooting steps below to
resolve the issue.
ISSUE
Some Acrobat users, who have previously signed into their Adobe or enterprise
accounts, are prompted to sign in again, when they launch Acrobat.
Also, in some cases, users are able to sign in, but get the following error
after they sign in successfully, and are unable to proceed with Acrobat:
RESOLUTION
1. If you are prompted, sign in and continue using Acrobat.
If you see the above error message after you sign in, use the following
options to resolve this issue.
2. If you have an outdated version of Creative Cloud desktop app installed
(prior to version 4.9), you must update to the latest version. For details,
see this document.
3. If you are an enterprise customer, ask your IT Admin to whitelist the
following URLs:
* https://lcs-cops.adobe.io
* https://lcs-robs.adobe.io
* https://lcs-ulecs.adobe.io
* https://ims-na1.adobelogin.com
* https://resources.licenses.adobe.com
For a complete list of network endpoints that need to be whitelisted by your
IT Admin, see this document.
4. Enable TLS 1.2:
1. Open the Internet Properties dialog (In the Windows Run dialog, type
inetcpl.cpl and press Enter).
2. Go to the Advanced tab.
3. Scroll to the bottom of the settings list.
4. Ensure the TLS 1.2 option is checked.
5. If you continue to have issues with using Acrobat, contact Adobe support.
MORE LIKE THIS
* Troubleshoot user and license information issues
Legal Notices | Online Privacy Policy
ASK THE COMMUNITY
Post questions and get answers from experts.
Ask now
CONTACT US
Real help from real people.
Start now
^ Back to top
Was this page helpful?
Yes
No
No comment Submit
By clicking Submit, you accept the Adobe Terms of Use.
* * * Shop for
* Creative Cloud
* Photoshop
* Adobe Express
* Photography
* Premiere Pro
* Adobe Stock
* Elements Family
* Document Cloud
* Acrobat
* Acrobat Sign
* Special offers
* View plans and pricing
* View all products
* * * For business
* Creative Cloud for business
* Creative Cloud for enterprise
* Acrobat for business
* * For education
* Discounts for students and teachers
* Schools and universities
* Digital Learning Solutions
* * For mobile
* Apps for iOS
* Apps for Android
* * Experience Cloud
* What is Experience Cloud?
* Analytics
* Experience Manager
* Commerce
* Marketo Engage
* Workfront
* Terms of Use
* * * Support
* Download and install
* Help Center
* Adobe Support Community
* Enterprise Support
* Genuine software
* * Resources
* Adobe Blog
* Adobe Developer
* * Adobe Account
* Log in to your account
* * Adobe
* About
* Careers
* Newsroom
* Corporate responsibility
* Investor Relations
* Supply chain
* Trust Center
* Events
* Diversity and inclusion
* Integrity
* * Featured products
* Adobe Acrobat Reader
* Adobe Express
* Photoshop
* Illustrator
* * * Change region
* *
*
*
*
* Copyright © 2023 Adobe. All rights reserved.
* Privacy
* Terms of Use
* Cookie preferences
* Do not sell or share my personal information
* AdChoices
Language Navigation
Language Navigation
Choose a region
Selecting a region changes the language and/or content on Adobe.com.
* Americas
* Brasil
* Canada - English
* Canada - Français
* Latinoamérica
* México
* Argentina
* Colombia
* Perú
* Chile
* United States
* Asia Pacific
* Australia
* Hong Kong S.A.R. of China
* India - English
* Indonesia - English
* Malaysia - English
* New Zealand
* Philippines - English
* Vietnam - English
* 中国
* 中國香港特別行政區
* 台灣地區
* 日本
* Indonesia
* Malaysia
* Pilipinas
* Việt Nam
* भारत
* 한국
* Singapore
* Thailand - English
* ประเทศไทย
* Europe, Middle East and Africa
* Africa - English
* België - Nederlands
* Belgique - Français
* Belgium - English
* Česká republika
* Cyprus - English
* Danmark
* Deutschland
* Eesti
* España
* France
* Greece - English
* Ireland
* Israel - English
* Italia
* Latvija
* Lietuva
* Luxembourg - Deutsch
* Luxembourg - English
* Luxembourg - Français
* Magyarország
* Malta - English
* Middle East and North Africa - English
* Nederland
* Norge
* Österreich
* Polska
* Portugal
* România
* Schweiz
* Slovenija
* Slovensko
* Suisse
* Suomi
* Svizzera
* Türkiye
* United Kingdom
* България
* Россия
* Україна
* الشرق الأوسط وشمال أفريقيا - اللغة العربية
* ישראל - עברית
* Sverige
* Saudi Arabia - English
* United Arab Emirates - English
* الإمارات العربية المتحدة
* المملكة العربية السعودية
Locale Modalv2
We have detected you are visiting a different region on adobe.com
DIESE ADOBE-SITE PASST NICHT ZU DEINEM STANDORT
Basierend auf deiner IP-Adresse könnte die Website für Deutschland passender
sein. Dort findest du lokal relevante Angebote, Preise und Inhalte.
Deutschland
United States
Language Navigation
Language Navigation
Choose a region
Selecting a region changes the language and/or content on Adobe.com.
* Americas
* Brasil
* Canada - English
* Canada - Français
* Latinoamérica
* México
* Argentina
* Colombia
* Perú
* Chile
* United States
* Asia Pacific
* Australia
* Hong Kong S.A.R. of China
* India - English
* Indonesia - English
* Malaysia - English
* New Zealand
* Philippines - English
* Vietnam - English
* 中国
* 中國香港特別行政區
* 台灣地區
* 日本
* Indonesia
* Malaysia
* Pilipinas
* Việt Nam
* भारत
* 한국
* Singapore
* Thailand - English
* ประเทศไทย
* Europe, Middle East and Africa
* Africa - English
* België - Nederlands
* Belgique - Français
* Belgium - English
* Česká republika
* Cyprus - English
* Danmark
* Deutschland
* Eesti
* España
* France
* Greece - English
* Ireland
* Israel - English
* Italia
* Latvija
* Lietuva
* Luxembourg - Deutsch
* Luxembourg - English
* Luxembourg - Français
* Magyarország
* Malta - English
* Middle East and North Africa - English
* Nederland
* Norge
* Österreich
* Polska
* Portugal
* România
* Schweiz
* Slovenija
* Slovensko
* Suisse
* Suomi
* Svizzera
* Türkiye
* United Kingdom
* България
* Россия
* Україна
* الشرق الأوسط وشمال أفريقيا - اللغة العربية
* ישראל - עברית
* Sverige
* Saudi Arabia - English
* United Arab Emirates - English
* الإمارات العربية المتحدة
* المملكة العربية السعودية
MAKE IT YOUR OWN
Adobe and its vendors use cookies and similar technologies to improve your
experience and measure your interactions with our websites, products and
services. We also use them to provide you more relevant information in searches
and in ads on this and other sites. If that’s okay, click “Enable all". Clicking
“Don’t enable” will set only cookies that are strictly necessary. You can also
view our vendors and customize your choices by clicking "Cookie Settings".
Cookie Settings Don't Enable Enable all
COOKIE SETTINGS
Don’t enable Enable all Confirm my choices
GENERAL INFORMATION
* You are in control of your data.
You can control how Adobe websites use cookies and similar technologies by
making choices below. But note that if you disable cookies and similar
technologies entirely, Adobe websites may not function properly.
* What are cookies and why does Adobe use them?
Cookies are small text files stored by your web browser when you use
websites. There are also other technologies that can be used for similar
purposes like HTML5 Local Storage and local shared objects, web beacons, and
embedded scripts. These technologies help us do things like remembering you
and your preferences when you return to our sites, measure how you use the
website, conduct market research, and gather information about the ads you
see and interact with.
* How do I make choices?
You can make choices in the menu below about what cookies and other
technologies you want us to use on Adobe sites when you visit them from this
browser. You can always change those choices later by clicking on the Cookie
Preferences link at the bottom of the page.
IF ENABLED:
* We can improve your experience by tailoring the site and the content to
things we think might be of interest
* We can better keep track of your preferences — like what language you prefer
to use
* We will better understand your likely interests so we can provide you more
relevant Adobe ads and content on non-Adobe websites and in non-Adobe apps
* It will help us improve the performance of our website and those of our
partners who use the Adobe Experience Cloud
IF DISABLED:
* We won’t be able to remember you from session to session so the experience
may not be tailored to your interests
* You’ll still have access to the content of the site but certain features that
depend on cookies may not function
* You’ll still see ads, they just may not be as relevant to you
Enable all
OPERATE THE SITE AND CORE SERVICES
Always active
Operate the site and core services
These cookies are required, and they are used to enable the site and related
services core functionality. Without them the site could not operate, so they
cannot be disabled.
Cookie details
MEASURE PERFORMANCE
Measure performance
These cookies are used to analyze site usage to measure and improve performance.
Without them Adobe cannot know what content is most valued and how often unique
visitors return to the site, making it hard to improve information we offer to
you.
Cookie details
EXTEND FUNCTIONALITY
Extend functionality
These cookies are used to enhance the functionality of Adobe sites such as
remembering your settings and preferences to deliver a personalized experience;
for example, your username, your repeated visits, preferred language, your
country, or any other saved preference.
Cookie details
PERSONALIZE ADVERTISING
Personalize advertising
These cookies are used to enable Adobe and our partners to serve ads more
relevant to your interests. Without them you will still see ads, but they might
not be as relevant to you.
Cookie details
Confirm my choices
Back Button
Back
PERFORMANCE COOKIES
Vendor Search Search Icon Filter Icon
Clear Filters
Information storage and access
Apply
Consent Leg.Interest
All Consent Allowed
Select All Vendors
Select All Vendors
All Consent Allowed
* HOST DESCRIPTION
View Cookies
REPLACE-WITH-DYANMIC-HOST-ID
* Name
cookie name
Confirm my choices
Chat with us