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https://www.onlinejobs.ph/jobseekers/job/WFH-LEVEL-2-HELPDESK-AGENT-1078488
Submission: On February 06 via manual from IN — Scanned from DE
Submission: On February 06 via manual from IN — Scanned from DE
Form analysis 1 forms found in the DOM
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* How it Works Employer - FAQ Jobseeker - FAQ Learn To Outsource * Pricing * Real Results * post a job * find jobs * log in * sign up word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 < Back to search results DYGITAL DYNAMIC CALL CENTER SERVICES WFH LEVEL 2 HELPDESK AGENT PLEASE LOGIN OR REGISTER AS JOBSEEKER TO APPLY FOR THIS JOB. TYPE OF WORK Full Time SALARY 16,000PHP - 22,000PHP HOURS PER WEEK 40 DATE POSTED Feb 05, 2024 JOB OVERVIEW This is a Graveyard shift 8AM-5PM CST FULL TIME SAT SUN OFF PLEASE DO NOT APPLY IF YOU CANNOT WORK GRAVEYARD SHIFT As a Helpdesk Agent, you will be responsible for providing technical support and assistance to end-users, resolving issues, and ensuring a seamless IT experience. The ideal candidate will have excellent communication skills, a strong technical aptitude, and a passion for delivering exceptional customer service. Key Responsibilities: Customer Support: Respond to and resolve customer inquiries, technical issues, and service requests via phone, email, or chat in a timely and professional manner. Provide clear and concise instructions to end-users to assist with problem resolution. Ensure customer satisfaction by addressing concerns, troubleshooting problems, and escalating issues when necessary. Technical Troubleshooting: Diagnose and resolve hardware and software issues for end-users, including but not limited to desktops, laptops, printers, and mobile devices. Collaborate with other IT teams to identify and implement solutions for recurring problems. Documentation and Knowledge Base: Document all interactions and resolutions accurately in the ticketing system. Contribute to the development and maintenance of the knowledge base to facilitate efficient problem resolution. User Training: Assist in user training and education on common technical issues and best practices. Create and update user guides and documentation as needed. Remote Support: Provide remote assistance to users, guiding them through troubleshooting steps and resolving issues without on-site presence. Escalation: Escalate unresolved issues to appropriate teams or personnel while maintaining communication with end-users. Qualifications: Proven experience as a Helpdesk Agent or in a similar customer support role. Strong understanding of hardware, software, and networking concepts. Excellent communication and interpersonal skills. Patience and ability to empathize with end-users. Ability to work independently and collaboratively in a fast-paced environment. Technical certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus. SKILL REQUIREMENT Technical Support IT Communication ABOUT THE EMPLOYER Contact Person: Dygital Dynamic Call Center Services Member since: January 18, 2023 Total Job Posts: 40 VIEW OTHER JOB POSTS FROM: SHARE THIS POST Bookmark Note: × WHY IS THIS BLURRED? For privacy and security reasons, you need to be logged into an OnlineJobs.ph account in order to view this link. THE BEST WAY TO KEEP YOUR DATA SECURE WHEN WORKING WITH AN OFS – PRACTICAL ADVICE Data security is the number one concern when it comes to outsourcing. 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