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SECURITY


SECURITY


WE'VE GOT SECURITY COVERED, SO YOUR DETAILS ARE SAFE WITH US


OUR SECURITY STANDARDS

Keeping your details secure is a top priority. We follow strict security
standards and undergo independent audits, so you never need worry about your
transactions with us.

We're all about the detailssection closed section closed

We're fully certified to ISO27001:2013 and PCI-DSS. These are stringent security
standards designed to ensure we maintain the highest levels of security.

Just so you know, we were the first lottery in Europe to achieve certification
to such high standards. And we don’t stop there. We also undergo monthly checks
and regular audits by the British Standards Institute who keep a check on how
everything is being done.

We're members of the World Lottery Association (WLA)

They regularly conduct audits to make sure our games and procedures are being
run with the highest levels of integrity. We are certified to the WLA Security
Control Standard (SCS); the only internationally-recognised security standard in
the lottery sector. The WLA SCS couples a comprehensive information security
management baseline incorporating ISO/IEC 27001:2013, a leading international
standard for information security management, with additional lottery-specific
security controls representing current best practice.

We've got it covered

So you can be sure that when it comes to the security of your details, as a
responsible operator of The National Lottery, we've got it covered.


KEEP YOUR DETAILS SAFE

Stay safe online by creating a secure password and protecting it.

 * Choose a password that's easy for you to remember but hard for others to
   guess
 * Create different passwords for all your online accounts
 * Keep your password private - don't share it with anyone or write it down
 * Change your password frequently

How to choose a good password / security questionsection closed section closed

Choosing a good password

 * Your password must be 8 - 30 characters long with at least one letter and one
   number
 * Avoid passwords with repeated characters (e.g. aaaaa111, 1111111a) or
   sequential characters (e.g. 1234567a)
 * Avoid using dictionary words, your name, spouse's name, pet's name, birthday
   or any personal information that others can easily obtain
 * Don't use words or phrases that relate to The National Lottery or your
   account

Choosing a good security question and answer

If possible, give an answer to your security question that is 6 or more
characters long.

Additionally, your answer should not be easy to guess and may include, but not
start with: apostrophes, full stops, spaces, hyphens and commas.


NATIONAL LOTTERY EMAILS

To help ensure your National Lottery emails reach you, please add the following
email addresses to your Email Address Book or Safe Senders List:

 * admin@national-lottery.co.uk
 * player@national-lottery.co.uk
 * help@national-lottery.co.uk
 * play@lotto.national-lottery.co.uk
 * play@play.national-lottery.co.uk
 * play@play2.national-lottery.co.uk
 * play@play3.national-lottery.co.uk
 * directdebit@national-lottery.co.uk
 * security@national-lottery.co.uk

The National Lottery cannot always guarantee delivery of marketing/service
emails to your inbox and anyone who experiences issues should contact their
email providers in the first instance.

For information about potential scam emails, please read the 'Avoid lottery
scams' section on this page.


AVOID LOTTERY SCAMS

Scammers may try to trick you into thinking you've won.

Remember:

 * Don't pay money to anyone who claims you've won
 * Don't give your details to someone who contacts you unexpectedly
 * Don't select links in unsolicited emails - even if they use a real company's
   name or logo
 * If you (or your syndicate) didn't buy a ticket, there's no chance you've won

If you think you have been the victim of a scam, contact Action Fraud on 0300
123 2040.

More tips to avoid lottery scamssection closed section closed

Scam emails, phone calls and letters

Scammers may use emails, phone calls or letters which try to trick you into
thinking you've won a lottery prize and may use real organisations' logos in
their emails or letters, such as Camelot, EuroMillions, The National Lottery,
the European Union or even the United Nations.

They do this so that they can ask you for money to release the prize or for your
personal details, which they can use to try to steal your identity.

The National Lottery will only send you emails from the accounts listed in the
National Lottery emails section

Scammers may be able to send out emails which appear to be from a genuine email
address, such as the ones listed on this page. They can also create fake
websites (also known as 'Spoof websites') which appear to be genuine websites
and may even show a genuine website address in your browser bar, for example,
www.national-lottery.co.uk.

If you are in any doubt whatsoever about an email you have received, please do
not select any links in it. Instead, type the website address directly into your
browser. Any prizes which you wish to claim can be done so from your National
Lottery account – it is not necessary to select links in emails we send to you
to claim your prizes.

Remember that we will never ask you for money to release a prize and we do not
give details of winning prize amounts in our emails.

Spoof websites

Spoof websites (known as 'phishing' websites) are fake sites created by scammers
to look like real company websites, such as bank websites. Scammers send out
emails which ask you to enter your account details, with a link to the fake
website. They will then collect your account details from the fake website and
use this information to access your account.

Spoof websites look very real and can be difficult to spot. To make sure you're
on our site, type www.national-lottery.co.uk directly into your browser, rather
than selecting links in emails.

More information

For more information about online security, visit www.getsafeonline.org


HAVE YOU SPOTTED A SECURITY VULNERABILITY?

Email us at: security@national-lottery.co.uk

If you’ve identified a security vulnerability impacting The National Lottery,
please feel free to let us know by email as soon as you can, but note:

 * If you need to share sensitive information, please do not include it in your
   initial message - we will provide a secure communication method in our reply
   to you.
 * This email address should only be used to report security vulnerabilities. We
   won’t be able to respond to emails on other matters sent to this address.


CONTACT US

If you think someone has accessed your National Lottery account, call us on
0333 234 44 33∞ immediately.

Thanks to the players

We'd love to know what you think Give feedback


DREAM BIG PLAY SMALL ®

National Lottery games should always be fun, playing in a way that is right for
you. Using our handy toolkit you can set limits, take time out or set up
reminders.


USEFUL LINKS

 * Help & contact us
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Players must be 18 or over and physically located in the UK or Isle of Man.

 * 
 * 
 * 

 * 
 * 

 * * Lotto and EuroMillions jackpots are estimated.
 * Σ Each European Millionaire Maker Prize is €1,000,000 which, for UK winners,
   will be converted to Sterling and topped up by Camelot from the UK
   Millionaire Maker Reserve Fund so that the total prize awarded is £1,000,000.
   Account Terms, Rules, Game Procedures and, if applicable, Game Specific Rules
   apply.
 * ∞ Calls to 03 numbers cost no more than calls to 01 and 02 numbers. See
   contact us for telephone numbers.
 * Δ View the small printsection closed

 * Account Terms, Rules, Game Procedures and, if applicable, Game Specific Rules
   apply to the playing of National Lottery Games.
 * Lotto, Set For Life, Thunderball, Lotto HotPicks and EuroMillions HotPicks
   In exceptional circumstances, certain prizes may be less than stated. See
   Game Procedures for details. Prize capping information for Lotto events is
   available at: www.national-lottery.co.uk/lotto-events.
 * Results
   Although every care is taken to ensure the accuracy of information containing
   National Lottery results, Camelot UK Lotteries Limited cannot take any
   responsibility for any errors or omissions. Prize winning and all aspects of
   the National Lottery games are subject to Games Rules and Procedures.
 * Number of winners each week
   Average number of winners and millionaires each week based on National
   Lottery prizes won between April 2022 – March 2023.
 * National Lottery Projects
   Since The National Lottery began in 1994, over 670,000 Good Causes have been
   supported with £47 billion raised by players of The National Lottery (project
   figures sourced from the Department for Digital Culture, Media & Sport – May
   2023).
   
   
   
   Over £30 million raised weekly is an average based on 1st April 2022 – 31st
   March 2023.

 * Third party copyright notices
   Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc.,
   registered in the U.S. and other countries and regions. App Store is a
   service mark of Apple Inc.
   Google Play and the Google Play logo are trademarks of Google LLC.
   

The National Lottery games on this website are promoted by Camelot UK Lotteries
Limited under licence. Find out more about the licence.


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COOKIE CONSENT

We use cookies (including third party cookies), and equivalent technologies, to
collect data while you use The National Lottery website in order to make it
work, keep it secure and comply with regulations. We’d also like your consent to
use cookies so we can provide you with tailored content and advertising and
analyse how you and other people use the website.

Select "Accept all cookies" to consent to our use of these cookies and continue
to the website, or select "Manage preferences" to control which types of cookies
we use. You can read more about cookies in our Cookie Policy.

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MANAGE YOUR COOKIES

Some cookies are needed to make our website work, keep it secure and compliant
with regulations - these can’t be turned off. For all other non-essential
cookies, we need your consent. You can make your choices below and update them
at any time from the 'Cookies' link at the bottom of any page on this website.


STRICTLY NECESSARY

These are cookies that are essential for The National Lottery website to
function. These cookies can not be switched off and if you clear cookies from
your browser these will be reinstalled the next time you visit the site.

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PERFORMANCE COOKIES

These cookies collect statistical information about visits to the website so we
can measure and improve the performance of our site. They help us to know which
pages are the most and least popular and see how visitors move around the site.
All information collected by these cookies is aggregated and therefore
anonymous.

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ADVERTISING COOKIES & PIXELS

Our carefully selected media partners place third party cookies, pixels and ad
tags onto our website on our behalf. These cookies record your visit to our
website, the pages you visit and the links you follow. We use this information
to make our website and the content displayed more relevant to you, to limit the
number of times you see certain content, and to measure the effectiveness of our
digital campaigns. We may share this analytics information with third parties
for these purposes.

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FUNCTIONAL COOKIES

These cookies allow us to identify whether you are logged into your National
Lottery account and to remember choices you make and your preferences, in order
to improve your experience using the site.

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COOKIE POLICY

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When you visit The National Lottery website we use cookies and similar
technologies to recognise you, your browser and your device.

We also allow carefully selected third parties to use cookies, pixels and ad
tags while you are browsing our website. These collect information about your
browsing habits and usage and allow us to show you ads while you are browsing
our website and other sites on the internet.

The information collected by our cookies, and those used by third parties, do
not usually directly identify you, but can provide you with a more personalised
web experience.

When you first visit The National Lottery website you will be asked to set your
cookie preferences by either agreeing to all cookies or selecting which
categories of cookies (if any) you are happy to install. You can update your
preferences at any time using the preferences manager, or manage cookies in your
browser settings.

If you use The National Lottery app then some of the links take you to pages
from The National Lottery website, any cookies that are placed during this time
are session cookies only and are deleted when you close the App.


HOW TO CONTROL COOKIES ON YOUR DESKTOP:

Internet Explorer cookies information

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HOW TO CONTROL COOKIES ON YOUR MOBILE DEVICE:

Apple iOS Safari

Android Chrome

If you choose not to allow any cookies other than those considered strictly
necessary, this may impact on your experience of the site and the services we
are able to offer. For example, you may have to re-enter information that would
have ordinarily been stored as a cookie.

We will remember your cookie preferences for 12 months after which we will ask
you to refresh them.

Previously installed cookies remain on your device until you clear cookies from
your browser.

If you clear all cookies this will also remove the cookie that remembers your
cookie preferences so you will have to refresh these the next time you visit the
website.

If you use incognito or private browsing mode you will have to refresh your
cookie preferences every time you visit the website.

As cookies are set on the browser and device, you will need to choose your
preferences each time you use a different device or new browser.

There are four types of cookies and technology. Here's how and why we use them:


STRICTLY NECESSARY COOKIES

These are cookies that are essential for The National Lottery website to
function. These cookies can not be switched off and if you clear cookies from
your browser these will be reinstalled the next time you visit the site.

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FUNCTIONAL COOKIES

These cookies allow us to identify whether you are logged into your National
Lottery account and to remember choices you make and your preferences, in order
to improve your experience using the site. At the date of this Privacy Policy,
we don't use any functional cookies.

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PERFORMANCE COOKIES

These cookies collect statistical information about visits to the website so we
can measure and improve the performance of our site. They help us to know which
pages are the most and least popular and see how visitors move around the site.
All information collected by these cookies is aggregated and therefore
anonymous.

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Our carefully selected media partners place third party cookies, pixels and ad
tags onto our website on our behalf. These technologies record your visit to our
website, the pages you visit and links you follow. They can be used and shared
by those companies to build a profile of your interests and show you relevant
adverts on other sites. They may also control the number of times you see
certain content, as well as measure the effectiveness of our digital campaigns.

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