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Back to Docusign.com * Discussion * * * Community * Recently Active Topics * Unanswered Questions * What's New * Community Announcements13 * Community Lounge16 * IAM Applications * Docusign IAM for Sales4 * Docusign IAM for CX3 * Docusign IAM Core3 * Platform Services * Docusign Maestro7 * Docusign Navigator5 * Docusign App Center7 * Data Verification6 * Docusign Admin139 * Docusign Monitor6 * eSignature * Signing883 * Sending1828 * Templates376 * Branding37 * Configuration783 * CLM * Getting Started22 * Configuration88 * Troubleshooting48 * CLM+6 * Web Forms * General46 * Identify * General28 * DocGen * General8 * Rooms * General37 * Developer * eSignature API101 * Extension Apps6 * Maestro API5 * Web Forms API5 * Embedded Signing15 * Docusign Connect8 * Go-live9 * SDKs24 * Salesforce/Apex Toolkit10 * Mobile SDKs5 * General37 * Extensions * Advanced Web Forms5 * IDV Premier6 * DocGen for eSignature5 * Notary17 * Payments26 * Mobile34 * Integrations * Salesforce145 * Google6 * Microsoft87 * Workday8 * Other75 * Community FAQ Center * Using the Community8 * FAQs4 * Get Started * Groups * Events * Ideas * FAQs * Learn * * * Customer * Developer * * Ask the Community Login/Register * Home * Community * eSignature * Signing SIGNING Find answers to your eSignature signing questions. * 883 Topics * 2,466 Replies Subscribe When you subscribe we will email you when there is a new topic in this category 883 TOPICS Recently Active Most Replies Most views Newest First Wellington SilvanoNewcomer asked in Signing GENERAL WORKFLOW - DIGITAL SIGNATURE When using digital signature DocuSign, where are the user's certificates (x.509) and Keys stored? Are they kept in the cloud, on a token, or is the actual signing performed using DocuSign's own certificate and keys? Additionally, do the certificates and keys belong to the user, or are they provided by DocuSign? Can you explain the workflow in detail? Furthermore, does this workflow vary from country to country, or is the service uniform across different locations, aside from the variations in Certificate Authorities (CAs)? 02 N 19 minutes ago S stephane1919Newcomer asked in Signing PROCESS OF BULK SIGNATURE Hi Two different questions Can Docusign accommodate the signature involving a document with 2500 pages and 100 addressees ? What are the limits in terms of pages / addresses Then, can a single addressee sign the equivalent of 100 documents at the same time ? Thanks Stéphane 02 N 20 minutes ago P PeteNewcomer asked in Signing E-SIGNATURE ERROR ON FRENCH GOV SITE Hello, I am receiving this error on a French Gov site, which I need to electronically sign a document.error I am getting:------------------------Your signature is not valid: The summary was signed with a foreign certificate outside the EU and whose certification authority is not present among those defined in the eIDAS trust lists. Your signature is therefore not considered valid since we cannot find the certification authority of the certificate used among the eIDAS trusted lists. We invite you to contact your signature provider in order to have a compliant signature.---------------------------------------What is strange is your company is listed as a valid third party for electronic signatures.Here is the French gov site that recommends your platform: https://www.francenum.gouv.fr/guides-et-conseils/pilotage-de-lentreprise/dematerialisation-des-documents/la-signature#avancee Here is original error message not translated: Votre signature n'est pas valide : La synthèse a été signée ave 06 N 28 minutes ago S SchedldoNewcomer asked in Signing DOCUSIGN SIGNATURE NOT VERIFIED FOR QES Hi all, we need a valid QES signature chain and now there is additionally a DocuSign sinature on the document which we don’t see. This can’t be verified (see below) and we are scared that the signature chain is not valid for signing a contract. There QES is strictly required. Did someone have a similar problem? 01 A 4 hours ago C ChathuraNewcomer asked in Signing NOT VISIBLE EARLIER DOCUMENTS IN SENT BOX Hi All, I don't see an option, how can we restore earlier documents if i lost the visibility from sent box. Thanks 04 C 4 hours ago J Jorge.ManzanoNewcomer asked in Signing CUSTOMER STILL RECEIVING REMINDERS AFTER THE ENVELOPE WAS VOIDED Hi DocuSign team, Hope you can guide on this concern, an envelope was sent for 4 recipients to complete, later it was voided (two days later) three of them completed before it was voided, the customer who did not sign the envelope still receives reminders to complete it but how if it was voided? Could you please advise? Thank you! 07 M 6 hours ago E Eva MARQUOTNewcomer asked in Signing FORM INITIALS OF FIRST AND LAST NAME Good morning, I would like to configure the “initials” field so that users who must initial their contract (HR) do so in “letter” mode and by handwriting because it is not readable. example: Mr Philippe ABBE must initial each page, instead of having the initials handwritten I would like to see “PB” appear in full in the “initials” field Thank you for your help 05 8 hours ago S silvershowerNewcomer asked in Signing DISPUTED SIGNATURE asking on behalf of a relative. He works for party A. Another employee at party A signed a contract with party B they were not empowered to sign, and are now denying signing the contract at all. without a copy of the contract, where to start investigating this disputed signature? party B has a docusign license, but not party A. 00 S 9 hours ago E Ed CharvetNewcomer asked in Signing STAMP BUT NO SIGNATURE HiI have a deed which has been witnessed. The witness has given their details and the signature is time stamped, but the witness did not insert the signature. Does this mean that the witness signature is invalid and I am best to start again...or does the stamp mean that it is a valid signature. thank you. Ed 00 E 9 hours ago X xiamanyuNewcomer asked in Signing USER_NOT_ENVELOPE_SENDER_OR_RECIPIENT WHEN DOWNLOAD DOCUMENT OR REVOKE A ENVELOPE We have integrated with DocuSign(Java SDK). When downloading signed documents and revoking envelope, most processes are successful, but a few report this error. What could be the reason? { "errorCode": "USER_NOT_ENVELOPE_SENDER_OR_RECIPIENT", "message": "This user is not the sender or a recipient of the envelope. Only the sender or a recipient of the envelope may perform the requested operation." } 00 X 14 hours ago K KC101Newcomer asked in Signing DATE STAMP I have had multiple signatories on a document but one has their date stamped incorrectly. They don't have a Docusign account. Why would this happen? 01 1 day ago S seantrbiNewcomer asked in Signing CONTRACTS LOCKED FOR SIGNATURE FOR A PERIOD OF TIME I work in franchising and the FTC requires a “cooling off” period, in which a document has to be sent, or “disclosed,” but it cannot be signed for a certain number of days (usually 7 or 14). Is there a way docusign can send documents but not allow a signature until a certain date or number of days in the future? 01 2 days ago S Simon O'FlahertyNewcomer asked in Signing KEEPING GETTING THIS ERROR AS I TRY TO SIGN DOCUMENT 04 A 2 days ago L LonisNewcomer asked in Signing SIGNATURE EPREL Hello i want to sealed EPREL documents for verification , but even if i signed the PDF , Eprel doesn't recognize seals 02 A 2 days ago C cesaryoNewcomer asked in Signing DOWNLOADING THE DOCUMENT BEFORE SIGNING Good morning, With Docusign, is it possible to prevent recipients from downloading the document before signing? It seems so to me but I'm not sure... In fact, most other online signature platforms do not offer it. I don't really see the point in the recipient being able to download the document, so possibly signing it manually, sending it back and paying for an online signature service where you can bypass the online signature. I am in France Thank you in advance for your feedback. 02 C 2 days ago S SnezanaNewcomer asked in Signing CERTIFICATE OF COMPLETION Hi there :) Could you please tell me if there is a way of extracting Certificate of Completion for a document signed more than a year ago? We have a document which is missing the CoC and we could not locate it because the system does not allow us to scroll until we reach desired date and document. Many thanks. 02 C 2 days ago G gitaNewcomer asked in Signing CAN ALL THE SIGNERS OF THE ENVELOPE BE DISPLAYED ON THE DOCUMENT TO ALL THE RECIPIENTS ? I want to know if there is a way to display all the signatoryies with tags on the envelope to all the listed recepients on the envelope. Currently only the signer can see where he needs to sign and has no visibility if the other persons before him /her has already signed. I understand that this is dictated by the signing order. We have a requirement in our company to display all the signers listed to receive the envelope and be able to view on the envelope who has signed and whose signature is pending. I have not come across this functionality yet. . 02 N 3 days ago P psultanNewcomer asked in Signing INSTITUTIONAL SIGNING/PROCESSING OF MULTIPLE DOCUMENTS. Hello. What is the best practice for an educational institution that needs to obtain a student’s signature on a DocuSign form that also requires a co-signature by a representative of that institution? There does not seem to be a bulk signature option when multiple documents need to be processed. Does anyone have any suggestions about how to address this need most efficiently? Thank you. 01 N 3 days ago S scottdunford1Observer asked in Signing HELP WITH OPENING DOCUMENT TO SIGN I got "The envelope is not accessible at this time" I didn't recognize the user code in my original email and said, “ I didn’t receive it. 01 N 3 days ago J JorisNewcomer asked in Signing ONE TIME ELECTRONIC QUALIFIED SIGNATURE I need a qualified elekctrnic signature foor signing a document in France. It is realy once, that I need it, as, in Holland (my nationality) this is totally not required. I tried to get the qualified signature via FranceConnect+ but that is only for the french themselves. I need to sign a document to end a company inscription what was done by mistake. How do I do this without opening a paid account with monthly payments? 01 N 3 days ago A Aknt94Newcomer asked in Signing CANCEL A SIGNATURE AS A RECIPIENT Hi, I would like to know if it is possible for a recipient to cancel their signature as long as the sender has not signed it yet. I would also like to know how to access my trash, as I thought clicking delete would cancel my signature, but I found out that was not the case. 01 3 days ago K KKBNewcomer asked in Signing DOWNLOADING PREVIOUSLY SIGNED DOCUMENTS I want to download all Docusign documents for the past 12. months. The drop down menu permits previously signed documents only in the past six months. Can you help? 01 3 days ago C Charan BalamNewcomer asked in Signing CAN SIGNED DOCUMENT IN THE DOCUSIGN ENVELOPE DOWNLOADABLE FOR INFINITE TIME OR NOT Hello Everyone, I required some clarity around the download capabilities for signed documents within a DocuSign envelope. Can signed document downloadable for infinite time or not. Let me know, if we can the download the document infinite time before envelope expires or not. Thanks and Regards Charan Balam 02 A 3 days ago O OurLifeIsAwesomeObserver asked in Signing CONTRACT PROBLEM We signed a docusign contract with a boat yard in August of 2023. Now they are claiming they “lost the contract” and we need to sign a new one. Can someone please tell us how we access what we signed?We now believe they had all the copies of completed go to them, we cannot find where the completed document was emailed to us, but have found where we, as the signer, are registered under their email, and the document was voided. We have the number from where it was voided. 01 A 3 days ago C carolinewmeNewcomer asked in Signing FORMS DISAPPEARED I was completing some camp forms and saved to finish later. Now they are gone. When I try to reopen from the emailed invitation it says the forms have already been opened. I press the yellow “Go to Signing” button and get an error message. 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