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SIGNING

Find answers to your eSignature signing questions.


 * 883 Topics
 * 2,466 Replies

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883 TOPICS

Recently Active
Most Replies Most views Newest First
Wellington SilvanoNewcomer
asked in Signing

GENERAL WORKFLOW - DIGITAL SIGNATURE


When using digital signature DocuSign, where are the user's certificates (x.509)
and Keys stored? Are they kept in the cloud, on a token, or is the actual
signing performed using DocuSign's own certificate and keys? Additionally, do
the certificates and keys belong to the user, or are they provided by DocuSign?
Can you explain the workflow in detail? Furthermore, does this workflow vary
from country to country, or is the service uniform across different locations,
aside from the variations in Certificate Authorities (CAs)?

02
N

19 minutes ago
S

stephane1919Newcomer
asked in Signing

PROCESS OF BULK SIGNATURE


Hi Two different questions Can Docusign accommodate the signature involving a
document with 2500 pages and 100 addressees ? What are the limits in terms of
pages / addresses Then, can a single addressee sign the equivalent of 100
documents at the same time ? Thanks Stéphane

02
N

20 minutes ago
P

PeteNewcomer
asked in Signing

E-SIGNATURE ERROR ON FRENCH GOV SITE


Hello, I am receiving this error on a French Gov site, which I need to
electronically sign a document.error I am getting:------------------------Your
signature is not valid: The summary was signed with a foreign certificate
outside the EU and whose certification authority is not present among those
defined in the eIDAS trust lists. Your signature is therefore not considered
valid since we cannot find the certification authority of the certificate used
among the eIDAS trusted lists. We invite you to contact your signature provider
in order to have a compliant
signature.---------------------------------------What is strange is your company
is listed as a valid third party for electronic signatures.Here is the French
gov site that recommends your platform:
https://www.francenum.gouv.fr/guides-et-conseils/pilotage-de-lentreprise/dematerialisation-des-documents/la-signature#avancee
Here is original error message not translated: Votre signature n'est pas valide
: La synthèse a été signée ave

06
N

28 minutes ago
S

SchedldoNewcomer
asked in Signing

DOCUSIGN SIGNATURE NOT VERIFIED FOR QES


Hi all, we need a valid QES signature chain and now there is additionally a
DocuSign sinature on the document which we don’t see. This can’t be verified
(see below) and we are scared that the signature chain is not valid for signing
a contract. There QES is strictly required. Did someone have a similar problem?

01
A

4 hours ago
C

ChathuraNewcomer
asked in Signing

NOT VISIBLE EARLIER DOCUMENTS IN SENT BOX


Hi All, I don't see an option, how can we restore earlier documents if i lost
the visibility from sent box. Thanks

04
C

4 hours ago
J

Jorge.ManzanoNewcomer
asked in Signing

CUSTOMER STILL RECEIVING REMINDERS AFTER THE ENVELOPE WAS VOIDED


Hi DocuSign team, Hope you can guide on this concern, an envelope was sent for 4
recipients to complete, later it was voided (two days later) three of them
completed before it was voided, the customer who did not sign the envelope still
receives reminders to complete it but how if it was voided? Could you please
advise? Thank you!

07
M

6 hours ago
E

Eva MARQUOTNewcomer
asked in Signing

FORM INITIALS OF FIRST AND LAST NAME


Good morning, I would like to configure the “initials” field so that users who
must initial their contract (HR) do so in “letter” mode and by handwriting
because it is not readable. example: Mr Philippe ABBE must initial each page,
instead of having the initials handwritten I would like to see “PB” appear in
full in the “initials” field Thank you for your help

05

8 hours ago
S

silvershowerNewcomer
asked in Signing

DISPUTED SIGNATURE


asking on behalf of a relative. He works for party A. Another employee at party
A signed a contract with party B they were not empowered to sign, and are now
denying signing the contract at all. without a copy of the contract, where to
start investigating this disputed signature? party B has a docusign license, but
not party A.

00
S

9 hours ago
E

Ed CharvetNewcomer
asked in Signing

STAMP BUT NO SIGNATURE


HiI have a deed which has been witnessed. The witness has given their details
and the signature is time stamped, but the witness did not insert the signature.
Does this mean that the witness signature is invalid and I am best to start
again...or does the stamp mean that it is a valid signature. thank you. Ed

00
E

9 hours ago
X

xiamanyuNewcomer
asked in Signing

USER_NOT_ENVELOPE_SENDER_OR_RECIPIENT WHEN DOWNLOAD DOCUMENT OR REVOKE A
ENVELOPE


We have integrated with DocuSign(Java SDK). When downloading signed documents
and revoking envelope, most processes are successful, but a few report this
error. What could be the reason? { "errorCode":
"USER_NOT_ENVELOPE_SENDER_OR_RECIPIENT", "message": "This user is not the sender
or a recipient of the envelope. Only the sender or a recipient of the envelope
may perform the requested operation." }

00
X

14 hours ago
K

KC101Newcomer
asked in Signing

DATE STAMP


I have had multiple signatories on a document but one has their date stamped
incorrectly. They don't have a Docusign account. Why would this happen?

01

1 day ago
S

seantrbiNewcomer
asked in Signing

CONTRACTS LOCKED FOR SIGNATURE FOR A PERIOD OF TIME


I work in franchising and the FTC requires a “cooling off” period, in which a
document has to be sent, or “disclosed,” but it cannot be signed for a certain
number of days (usually 7 or 14). Is there a way docusign can send documents but
not allow a signature until a certain date or number of days in the future?

01

2 days ago
S

Simon O'FlahertyNewcomer
asked in Signing

KEEPING GETTING THIS ERROR AS I TRY TO SIGN DOCUMENT




04
A

2 days ago
L

LonisNewcomer
asked in Signing

SIGNATURE EPREL


Hello i want to sealed EPREL documents for verification , but even if i signed
the PDF , Eprel doesn't recognize seals

02
A

2 days ago
C

cesaryoNewcomer
asked in Signing

DOWNLOADING THE DOCUMENT BEFORE SIGNING


Good morning, With Docusign, is it possible to prevent recipients from
downloading the document before signing? It seems so to me but I'm not sure...
In fact, most other online signature platforms do not offer it. I don't really
see the point in the recipient being able to download the document, so possibly
signing it manually, sending it back and paying for an online signature service
where you can bypass the online signature. I am in France Thank you in advance
for your feedback.

02
C

2 days ago
S

SnezanaNewcomer
asked in Signing

CERTIFICATE OF COMPLETION


Hi there :) Could you please tell me if there is a way of extracting Certificate
of Completion for a document signed more than a year ago? We have a document
which is missing the CoC and we could not locate it because the system does not
allow us to scroll until we reach desired date and document. Many thanks.

02
C

2 days ago
G

gitaNewcomer
asked in Signing

CAN ALL THE SIGNERS OF THE ENVELOPE BE DISPLAYED ON THE DOCUMENT TO ALL THE
RECIPIENTS ?


I want to know if there is a way to display all the signatoryies with tags on
the envelope to all the listed recepients on the envelope. Currently only the
signer can see where he needs to sign and has no visibility if the other persons
before him /her has already signed. I understand that this is dictated by the
signing order. We have a requirement in our company to display all the signers
listed to receive the envelope and be able to view on the envelope who has
signed and whose signature is pending. I have not come across this functionality
yet. .

02
N

3 days ago
P

psultanNewcomer
asked in Signing

INSTITUTIONAL SIGNING/PROCESSING OF MULTIPLE DOCUMENTS.


Hello. What is the best practice for an educational institution that needs to
obtain a student’s signature on a DocuSign form that also requires a
co-signature by a representative of that institution? There does not seem to be
a bulk signature option when multiple documents need to be processed. Does
anyone have any suggestions about how to address this need most efficiently?
Thank you.

01
N

3 days ago
S

scottdunford1Observer
asked in Signing

HELP WITH OPENING DOCUMENT TO SIGN


I got "The envelope is not accessible at this time" I didn't recognize the user
code in my original email and said, “ I didn’t receive it.

01
N

3 days ago
J

JorisNewcomer
asked in Signing

ONE TIME ELECTRONIC QUALIFIED SIGNATURE


I need a qualified elekctrnic signature foor signing a document in France. It is
realy once, that I need it, as, in Holland (my nationality) this is totally not
required. I tried to get the qualified signature via FranceConnect+ but that is
only for the french themselves. I need to sign a document to end a company
inscription what was done by mistake. How do I do this without opening a paid
account with monthly payments?

01
N

3 days ago
A

Aknt94Newcomer
asked in Signing

CANCEL A SIGNATURE AS A RECIPIENT


Hi, I would like to know if it is possible for a recipient to cancel their
signature as long as the sender has not signed it yet. I would also like to know
how to access my trash, as I thought clicking delete would cancel my signature,
but I found out that was not the case.

01

3 days ago
K

KKBNewcomer
asked in Signing

DOWNLOADING PREVIOUSLY SIGNED DOCUMENTS


I want to download all Docusign documents for the past 12. months. The drop down
menu permits previously signed documents only in the past six months. Can you
help?

01

3 days ago
C

Charan BalamNewcomer
asked in Signing

CAN SIGNED DOCUMENT IN THE DOCUSIGN ENVELOPE DOWNLOADABLE FOR INFINITE TIME OR
NOT


Hello Everyone, I required some clarity around the download capabilities for
signed documents within a DocuSign envelope. Can signed document downloadable
for infinite time or not. Let me know, if we can the download the document
infinite time before envelope expires or not. Thanks and Regards Charan Balam

02
A

3 days ago
O

OurLifeIsAwesomeObserver
asked in Signing

CONTRACT PROBLEM


We signed a docusign contract with a boat yard in August of 2023. Now they are
claiming they “lost the contract” and we need to sign a new one. Can someone
please tell us how we access what we signed?We now believe they had all the
copies of completed go to them, we cannot find where the completed document was
emailed to us, but have found where we, as the signer, are registered under
their email, and the document was voided. We have the number from where it was
voided.

01
A

3 days ago
C

carolinewmeNewcomer
asked in Signing

FORMS DISAPPEARED


I was completing some camp forms and saved to finish later. Now they are gone.
When I try to reopen from the emailed invitation it says the forms have already
been opened. I press the yellow “Go to Signing” button and get an error message.
This has happened multiple times.

01
C

3 days ago
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PRIVACY PREFERENCE CENTER

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
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STRICTLY NECESSARY COOKIES

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These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms.    You can set your browser to
block or alert you about these cookies, but some parts of the site will not then
work. These cookies do not store any personally identifiable information.

FUNCTIONAL COOKIES

Functional Cookies

These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages.    If you do not allow these cookies then
some or all of these services may not function properly.

PERFORMANCE COOKIES

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site.    All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

TARGETING COOKIES

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites.    They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

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