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 * Product
   For customers
   
   Instant service, exceptional experiences
   Fin AI Agent
   More than a chatbot. Resolves 50% of support volume. Instantly.
   Omnichannel
   Meet your customers where they already are.
   Help Center
   Help customers find accurate answers themselves.
   For support agents
   
   AI-first tools for more efficient agents
   Inbox
   Maximize productivity with an AI‑enhanced inbox.
   Fin AI Copilot
   Make every agent an instant AI-powered expert.
   Tickets
   Optimized to resolve complex issues efficiently.
   For support leaders
   
   Tools and insights to empower your team
   AI Insights & Reporting
   Performance-boosting AI optimization tools.
   Workflows
   Automate at scale with our visual builder.
   Outbound messaging
   Get ahead of known issues and reduce volume.
 * Resources
   Featured
   The New Economics of Customer Service guideLearn how AI breaks the linear CS
   growth model...
   
   How AI is transforming customer service tech stacksTake your tech stack into
   a new age…
   Why Intercom?
   Six reasons to choose Intercom
   Customers
   Browse real world CS case studies
   Events
   Sign up to hear from industry experts
   Help Center
   How to install, set up & use Intercom
   Intercom Community
   Find expert answers and inspiration
   Academy
   Take a deep dive course on Intercom
   Blog
   Customer service news and insights
   Developer Hub
   Integrate with, or build on Intercom
 * Pricing
 * Demo

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For customers


INSTANT SERVICE, EXCEPTIONAL EXPERIENCES

Meet your customers wherever they are, whenever they contact you, with
omnichannel support and a fully integrated help center. Plus, forget everything
you knew about AI chatbots, and meet Fin 2—the first human quality AI agent.

Fin AI AgentOmnichannel & MultilingualHelp Center
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Fin AI Agent


THE FIRST AI AGENT THAT DELIVERS HUMAN QUALITY SERVICE

The next generation of Fin AI Agent is more than an AI chatbot: Fin 2 can handle
your entire frontline support. Fin works like the best support agent, so you can
scale your support and free your team for higher impact work.

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Learn more


KnowledgeFin AI Agent learns everything about your company and product, using
all of your knowledge to generate accurate answers.Learn more


BehaviorFin is reliable, speaks in your tone of voice, and follows your policies
and procedures to deliver the best possible customer experience.Learn more


ActionsFin personalizes its service for every customer wherever they are, taking
actions on their behalf, and adjusting quickly to serve their unique needs.Learn
more


InsightsAI-generated insights give you the tools to monitor and improve quality
and performance across your entire support organization.Learn more



> The numbers speak for themselves. We’re seeing a 50% resolution rate with Fin,
> which is pretty amazing.
> 
> Ben PeakDirector of Technical Support, Robin

 
 

Omnichannel & Multilingual


ANY LANGUAGE, ANY TIME, ANYWHERE

Conversations from every channel—including email, phone, and messenger—route
directly to your inbox for easier prioritization and resolution.

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Every channel, one inboxMeet customers where they are. From live chat to email,
SMS, Phone, WhatsApp, Facebook, and Instagram.Learn more


Fluent in 45 languagesFrom Fin AI Agent to Help Center—easily resolve issues and
serve your customers in up to 45 languages, right out of the box.Learn more


Live chat with a best-in-class messengerFast, flexible, and fully configurable
to your brand. Deliver quicker answers, better onboarding, and a deeper
connection with your content across web, mobile, or in-app.Learn more



Help Center


CUSTOMER SUPPORT WHERE AND WHEN THEY NEED IT

Deliver support content to your customers wherever they are with an on-brand and
integrated help center that customers can access through any channel.

Get started


ConnectedDeliver in-context answers where they are needed, by making your help
center content discoverable across your entire website or app.Learn more


CustomCreate a customized help center that looks and feels like your brand, and
implement it with ease.Learn more


ScalableScale your help content to a global audience in 45 languages, across all
your brands.Learn more



> Fin was so seamless to integrate, just a few clicks and you suddenly have a
> 24/7 new teammate!
> 
> Sam FordeMerchant Support Manager, Zapiet

 
 


THE NEW AGE OF AI-FIRST CUSTOMER SERVICE STARTS HERE

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THE ONLY COMPLETE AI-FIRST CUSTOMER SERVICE PLATFORM

For support agents

AI-first tools, for more efficient agents
For support leaders

Tools and insights to empower your team
Use cases
 * For customers
 * For support agents
 * For support leaders

Company size
 * Mid-market / enterprise
 * Small business
 * Early stage

Industries
 * Financial services
 * E-commerce
 * Software and technology
 * Healthcare

Features
 * Business messenger
 * Customizable bots
 * Automated answers
 * Product tours
 * Outbound messaging
 * Inbox
 * Help center articles
 * Apps and integrations
 * Customer data
 * Live chat
 * Mobile apps
 * Mobile carousels
 * Series
 * Tickets
 * Transactional messaging
 * Surveys
 * Phone
 * SMS

Customers
 * Coda
 * Atlassian
 * Frame.io
 * Spendesk
 * Synthesia
 * Bailey Nelson
 * Fresh Technology
 * Hospitable
 * Wolt
 * Fathom

Company
 * About
 * Customers
 * Community forum
 * Careers
 * Newsroom
 * App partner program
 * Service partner program
 * Contact us
 * Status

Resources
 * Blog
 * Watch a demo
 * Academy
 * Events
 * Product changes
 * App store
 * Docs
 * Developers
 * Books and guides
 * Services

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